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Good location, was a little noisy at first since there was a children’s sports match in the area but once they were gone it was super quiet. Breakfast was good, staff kept re-filling things as they finished. Room was clean, as were sheets and washroom. Overall good stay, and highly recommend!
Jessie
Stayed 3 nights in Mar 2024
Response from NMA on 13 Mar 2024
Thanks for your feedback
4/10 Poor
Melanie
Travelled with family, Business traveller
6 Mar 2024
Disliked: Staff & service
When we arrived we checked in with no issues till we went to our rooms immediately returned to desk to verify we reserved 2 queen beds and had 1 king was told they had to switch us for another party when asked if she knew that why didn't she explain it to us at check in so we could decide whether we wanted to stay or not she had no answer
Very near and convenient location, friendly staff. Howver only checking in was a little bit non convenient as the reception said they still haven't recieved notification about the reservation from exmepia which is weird, This have never happened to me before
The hotel is definitely dated but room was clean. Bed wasn’t the best I’ve ever slept in but not the worst either. Daily breakfast was ok. Staff were all very friendly. The only issue we had was our key cards kept getting deprogrammed and had to have them reprogrammed every day we were there.
Carey
Stayed 3 nights in Feb 2024
Response from NMA on 19 Feb 2024
Sorry for the inconvenience
2/10 Terrible
Ty
Travelled with partner
16 Feb 2024
Disliked: Staff & service
asked for early check in, was told manager would assist. Manager shut me down, could not check in before working my 12 hour shift. Waste of money and generally unreliable.
Ty
Stayed 1 night in Feb 2024
Response from NMA on 16 Feb 2024
Sorry for the inconvenience caused. Early check in is based on availability and is not guaranteed.
Even though this hotel is right next to a major road, it was a quiet stay. Everything seemed clean and fresh, and the included hot breakfast was delicious. The only two downfalls were; a call on the room phone at 5am and then again at 5:15am, and there was only Luke warm water for am showers.
Wendy
Stayed 1 night in Dec 2023
Response from NMA on 5 Dec 2023
We apologize for the inconvenience. Thanks for your feedback.
While everything was technically clean the room felt uncomfortable and dirty. The hvac was not holding temperature correctly. The beds were very hard and uncomfortable- be sure to bring your own pillows, the ones provided feel more like towels and provide absolutely no support.
Jon
Response from NMA on 28 Nov 2023
n behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
8/10 Good
Anuradha
26 Nov 2023
Liked: Cleanliness, staff & service
I like everything except the bath room is not in good shape.
I was pleasantly surprised. Nice and convenient over night stay for a Monroe Community College basketball tournament. Walking distance to a nice BBQ restaurant.
Natalie
Stayed 1 night in Nov 2023
Response from NMA on 28 Nov 2023
Thanks for your feedback
10/10 Excellent
Rafael
22 Nov 2023
Rafael
Stayed 1 night in Nov 2023
Response from NMA on 23 Nov 2023
Thanks for your feedback.
6/10 Okay
thomas
21 Nov 2023
Liked: Staff & service
Overall, the hotel is old and somewhat tired. But the staff was nice and it was reasonably clean. Needs more lighting in the parking lot very dark at night.
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
I like how clean this place is plus the free breakfast, including waffles.
Colleen
Stayed 1 night in Nov 2023
Response from NMA on 22 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Excellent staff and customer service. Clean room and comfy bed. Would stay here again. Breakfast quality was just ok, but it was free so not unexpected.
Bari
Stayed 1 night in Nov 2023
Response from NMA on 22 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
8/10 Good
Jennifer
18 Nov 2023
Liked: Cleanliness, staff & service
Jennifer
Stayed 1 night in Nov 2023
Response from NMA on 22 Nov 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Breakfast supervisor was lovely and often had to cover the front desk and the breakfast area. The beds are horrible, had a bad back ache after my stay there. The rooms, fixtures, beds etc could all use updating.
Amy
Stayed 2 nights in Nov 2023
Response from NMA on 18 Nov 2023
Thanks for your feedback.
10/10 Excellent
Huong
Travelled with family, Business traveller
14 Nov 2023
The staff working here very nice and helpful. Room very clean and comfortable. I will come back.
Excellent value. Staff was super helpful. Breakfast was convenient and wonderful, including very fluffy eggs and plenty of other food. Also, the soap smelled awesome.:)