All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
When you stay here you know that you always get the same, consistent great service, cleanliness, good breakfast, nice rooms. It never disappoints. We love it.
Maria
Stayed 2 nights in May 2024
Response from Laurel. on 15 May 2024
Thank you so much for your kind words - we are so glad that you enjoyed your stay with us. Thank you for staying with us - we appreciate your business very much and wish you well. Warm regards, Laurel.
Thank you for your generous review - we are so glad you enjoyed your stay here with us. Thank you for your business - we appreciate it very much! Warm Regards, Laurel
8/10 Good
David, Concord
11 May 2024
Liked: Cleanliness, staff & service, amenities
Neither of the bedside reading lights worked
David
Stayed 1 night in May 2024
Response from Laurel on 13 May 2024
Thank you for your generous review - it helps us to improve. The lights by the bed are first controlled by a switch on the wall. Did you inquire at the desk for assistance? We would have gladly fixed things for you and would encourage you to ask for help whenever needed. Thank you for staying with us - we appreciate your business and wish you well. Warm Regards, Laurel.
10/10 Excellent
Brianna
Travelled with family, Business traveller, Travelled with pets, Travelled with group
I enjoyed all the ammenities offered including the complimentary breakfast and dinner. Was very helpful since i was staying for a procedure (surgery). The staff was very friendly. I enjoyed all the hotel had to offer. I definitely plan on coming back again... hopefully not for surgery
Brianna
Stayed 3 nights in Apr 2024
Response from Laurel on 3 May 2024
Thank you for your generous review and thank you for sharing details about your stay. We are glad you found the staff to be helpful and are glad you will use us again if your travels bring you back to Rochester. Thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel.
Thank you for your generous review and thank you for sharing details about your stay. Thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel.
Thank you for your generous review! We are so glad you enjoyed your stay at the Aspen Suites. Thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel
Thank you for your review - we are glad you found our staff to be friendly and welcoming! Thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel.
I loved that it was walkable, directly across the street to St. Mary's Hospital Francis/Tower door. First morning we had to leave before breakfast hours but noticed there was plenty of grab and go items for us. Very convenient - will stay here again.
Sheila
Stayed 2 nights in Apr 2024
Response from Laurel on 23 Apr 2024
Thank you for your generous review and thank you for staying with us. So glad that our location worked well for you and you were able to grab some breakfast! We appreciate your business very much and wish you well. Warm Regards, Laurel.
Aspen Suites provided the littles things that make you feel at home.
Gladys
Stayed 1 night in Apr 2024
Response from Laurel on 22 Apr 2024
Thank you for your generous review! We are so glad you enjoyed your stay with us. Thank you for your business, we appreciate it very much! Warm Regards, Laurel.
Hello and thank you for your review. I wish you would have shared more details so we could have the opportunity to improve what you perceived as poor. We hope to exceed your expectations in the future. Warm Regards, Laurel.
We are very happy with our prompt and efficient checkin. The gentleman was very helpful and kind with any questions we had.
Kristi
Stayed 1 night in Mar 2024
Response from Laurel. on 4 Mar 2024
Thank you for your review - they help us to improve. We are glad that you found your check-in prompt and efficient and that our staff was kind and helpful! That is great to hear. Thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel
10/10 Excellent
Denise
28 Feb 2024
Denise
Stayed 1 night in Feb 2024
Response from Laurel. on 29 Feb 2024
Thank you for your generous review - we appreciate your business very much! Warm Regards, Laurel.
We had a wonderful stay. The suite was very clean and comfortable and had everything you may need. The breakfast was very good, the premises super clean, and the staff is super kind and helpful. There are plenty of places in the area to eat. And, they have covered oarking.
Maria
Stayed 2 nights in Feb 2024
Response from Laurel. on 6 Feb 2024
Thank you for your generous review and for mentioning so many positives about the hotel. Thank you for staying with us - we appreciate your business very much. Warm Regards, Laurel.
Could walk right across the street to St. Mary’s hospital. A couple different dining choices within walking distance. Very friendly and professional staff. Nicely stocked kitchenette. Clean throughout property and in good repair. Breakfast included in price and enough choices to tide you over until lunch. Great price for all the amenities. We spent our time at the hospital so did not use the pool or hot tub unfortunately
Sheri
Stayed 2 nights in Jan 2024
Response from Laurel. on 22 Jan 2024
Thank you for staying with us and thank you for your generous review - we appreciate your business very much. Warm Regards, Laurel.
6/10 Okay
Ryszard
Travelled with family, Business traveller
21 Dec 2023
Liked: Cleanliness
Disliked: Amenities
Very convenient if being close to Saint Mary's Hospital is needed.
Ryszard
Stayed 10 nights in Dec 2023
Response from Laurel on 21 Dec 2023
Thank you for your review - we are glad our location worked well for you and hope to earn 5 stars in the future. Warm Regards, Laurel.
Friendly staff, quiet and a easy walkable distance to St. Mary's hospital.
Carrie
Stayed 4 nights in Dec 2023
Response from Laurel on 21 Dec 2023
Thank you for your review - we are glad our location worked well for you and that you found our staff to be friendly. We hope to earn 5 stars in the future. Warm Regards, Laurel.
Everyone was accommodating and helpful during a very unexpected time. Service was great to help navigate more than the hotel. Clean and comfortable.
Verified traveller
Stayed 2 nights in Dec 2023
Response from Laurel. on 11 Dec 2023
Thank you for this generous review! We are glad that we could make an unexpected time better for you. So happy to hear that you found us to be clean and comfortable. Thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel.
Underground parking was safe but very limited room to park and move cars around in. Also dead end signs should be posted so people know that you either had to back out or try to turn around in very limited space.
Peter
Stayed 1 night in Dec 2023
Response from Laurel. on 11 Dec 2023
Thank you for your review - we appreciate your comments and value your business. Thank you for staying with us. Warm Regards, Laurel.
10/10 Excellent
Shayla
3 Dec 2023
Shayla
Stayed 1 night in Dec 2023
Response from Laurel on 22 Jan 2024
Thank you for staying with us and thank you for your generous review - we appreciate your business very much. Warm Regards, Laurel.
10/10 Excellent
Kim
Travelled with family
30 Oct 2023
Liked: Cleanliness, staff & service, room comfort
Mayo trip
I have to say we stayed in the 2 bed suite and it was amazing. Perfect size for 2 adults a preschool, a toddler and an infant . With the full-size fridge able to meal plan . Also, they have a fabulous free breakfast and every evening they have a simple meal that is also free . The entire staff was friendly and helpful. We know mayo is in our future so will definitely stay here again.
Kim
Stayed 4 nights in Oct 2023
Response from Laurel on 30 Oct 2023
Thank you for your generous review! We are so glad the room worked out well for you and that you enjoyed breakfast! Thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel
Thank you for your generous review! We are so glad you enjoyed your stay and found our staff friendly! Thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel.
8/10 Good
Koleen
24 Oct 2023
Koleen
Stayed 2 nights in Oct 2023
Response from Laurel. on 14 Nov 2023
Thank you for your review and thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel
10/10 Excellent
Angela
20 Oct 2023
Angela
Stayed 2 nights in Oct 2023
Response from Laurel on 14 Nov 2023
Thank you for your review and thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel
The hotel was very clean. Staff were very pleasant. There was a breakfast, but I did not take advantage of this. It is conveniently located across from Mayo Hospital and a 20 minute walk to Mayo Clinic.
Pauline
Stayed 1 night in Sep 2023
Response from Laurel on 4 Oct 2023
Thank you for your generous review! We are so glad you enjoyed your stay and that our location worked well for you. Thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel.
Thank you for your generous review! We are so glad you enjoyed your stay! Thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel.
8/10 Good
Rudy
26 Sept 2023
Rudy
Stayed 1 night in Sep 2023
Response from Laurel on 19 Oct 2023
Thank you for your review - we appreciate your business very much! Warm Regards, Laurel
Nice common areas, nice rooms, but no staff could be found when I attempted to check-in. STAFF member from other property finally came over to check us in. Then gentlemen that should have been there showed up and then was very annoyed by me needing better instructions on how to get in to the parking garage
Michael
Stayed 1 night in Sep 2023
Response from Laurel on 25 Sept 2023
Thank you for your review - it helps us to improve. I am sorry about the experience with the front desk - we did have an unfortunate experience with our staffing that day that we tried to recover from quickly. I am sorry you felt that our staff was annoyed with you, when they were annoyed with the situation at hand. That should not have happened and is not our standard. We hope you enjoyed the rest of your stay and wish you well. Warm Regards, Laurel
Thank you for your generous review - we are so glad you enjoyed your stay and felt that our staff was excellent! That is so great to hear. Thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel.
I only needed to stay 1 night, but I will be back. Loved having kitchen area and a comfortable chair to relax and not just a bed. Every staff member I met was friendly and helpful.
Sally
Stayed 1 night in Sep 2023
Response from Laurel. on 19 Sept 2023
Thank you for your generous review - we are so glad you enjoyed your stay and felt that our staff was friendly and helpful! That is so great to hear. Thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel.
8/10 Good
Alexander
Business traveller, Travelled with partner
14 Sept 2023
Clean nice rooms and pretty good equipped
Alexander
Stayed 2 nights in Sep 2023
Response from Laurel on 19 Sept 2023
Thank you for your review - we are so glad you enjoyed your stay and felt that our rooms were well equipped! That is so great to hear. Thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel.
We enjoyed our stay. The room was nice and spacious. The breakfast was good. The complimentary shuttle service to the Mayo Clinic was a huge bonus.
Tanya
Stayed 4 nights in Jul 2023
Response from Laurel. on 31 Jul 2023
Thank you for your generous review - we are so glad you enjoyed your room and thought it nice and spacious! Also glad you enjoyed our breakfast and shuttle service. Thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel.
Thank you for your generous review - we are so glad you enjoyed your room and services! Thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel.
Thank you for your generous review - we are so glad you enjoyed your room and services! Thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel.
Thank you for your generous review - we are so glad you enjoyed your room and services! Thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel.
Thank you for your generous review - we are so glad you enjoyed your room and services! Thank you for staying with us - we appreciate your business very much! Warm Regards, Laurel.
Thank you for your generous review - we appreciate your business very much! Warm Regards, Laurel.
8/10 Good
Nancy Skluzacek
Travelled with family
28 Jun 2023
Liked: Cleanliness
Disliked: Staff & service
Front desk person was not very helpful. Sering my 87 year old mother with a cane, then assigning us the furthest room on the fourth floor, which was a long, winding walk like a rat in a maze. It wasnt very accomodating for my mother and the gal behind the desk seemed to care less.
Nancy Skluzacek
Stayed 1 night in Jun 2023
Response from Laurel. on 28 Jun 2023
Hello and thank you for your review - they help us to improve. I am sorry that you felt we did not care about the location of your room. In the future, please make a note in your reservation that you prefer a room close to the elevator or on the 1st floor. Please keep in mind all of our two bedroom, two bath suites are at the end of the halls - so there is really no close option for those rooms. We hope you enjoyed the rest of your stay and wish you well. Warm Regards, Laurel.
10/10 Excellent
Kim
Travelled with family
22 Jun 2023
Liked: Cleanliness, staff & service, room comfort
Kim
Stayed 1 night in Jun 2023
Response from Laurel. on 26 Jun 2023
Thank you for your generous review - we appreciate your business very much! Warm Regards, Laurel.
Thank you for your review - we hope to serve you again in the future! Thank you for your business - we appreciate it very much. Warm Regards, Laurel.
10/10 Excellent
Shamshudin
21 May 2023
Liked: Cleanliness, staff & service
Shamshudin
Stayed 1 night in May 2023
Response from Laurel. on 22 May 2023
Thank you for your generous review - we are so glad you enjoyed your stay. Thank you for your business - we appreciate it very much! Warm Regards, Laurel.
2/10 Terrible
jennifer
Travelled with partner
2 May 2023
Front desk staff was super nice and friendly. We stayed 2 nights, didn't know they would clean while we were at breakfast.
My adult toy was in a towel that housekeeping took. Was told the person in the laundry room kept it for themselves. So gross!!
jennifer
Stayed 2 nights in Apr 2023
Response from Laurel. on 2 May 2023
Thank you for your review -they help us to improve. We have no record of this incident. Please contact hotel management so we can investigate further. Warm Regards
Thank you for your review - we hope to serve you again in the future! I am glad you found our hotel to be clean. Thank you for staying with us - we appreciate your business very much! Warm Regards,Laurel.