Exterior

Reviews of Holiday Inn Express & Suites Salem, an IHG Hotel

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 640 out of 1005 reviews" "
Rating 8 - Good. 236 out of 1005 reviews" "
Rating 6 - Okay. 63 out of 1005 reviews" "
Rating 4 - Poor. 41 out of 1005 reviews" "
Rating 2 - Terrible. 25 out of 1005 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Steven

Liked: Cleanliness, property conditions & facilities
Noisy
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
Hello Steven, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us as we strive to improve our guests' experiences. We recommend reaching out to our management team directly to address any concerns in the future. Thank you for sharing your thoughts with us.

10/10 Excellent

Frederick, Hudson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was good! We didn’t have any Kleenex, soap for the sink to wash our hands. They said they were waiting on a supply to come in. Overall was a great place to staff.
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Frederick,Thank you for sharing your feedback with us. We appreciate knowing that you had a good stay overall. Feel free to reach out to the hotel management for any further assistance with supplies. We hope to welcome you back in the future.

8/10 Good

Donald

Travelled with family
Nice staff great breakfast and clean rrom
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Donald,We appreciate your positive feedback on our staff, breakfast, and room cleanliness. Should you have any further comments or concerns, we encourage you to reach out to our management team directly for assistance.

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
The property is very clean with spacious rooms and comfortable beds. A minor glitch with the room was resolved quickly with a change of room. Restaurants are a short drive away. Easy access to I- 81. There is a busy road to the front side of the property which resulted in a steady drone of traffic noise but not enough to keep one awake at night.
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Donald, Thank you for sharing your feedback with us. We are glad you enjoyed our clean and spacious rooms, as well as our convenient location near restaurants and the highway. We appreciate your understanding regarding the traffic noise, and we hope it didn't detract too much from your overall experience.

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Mike,We are pleased to hear that you found our staff to be great during your recent stay. We strive to provide top-notch service to all our guests. Should you have any further feedback or need assistance, please do not hesitate to contact our management team directly.

10/10 Excellent

Bruce, Shavertown

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff and clean rooms. After a long drive that’s all I ask for. Thank you for a quick relaxing sleep with 0 issues.
Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Hello Bruce,We're delighted to hear that you enjoyed our friendly staff and clean rooms, making for a quick, relaxing stay. Your comfort is our priority, and we strive to provide a seamless experience for all our guests. Thank you for your positive feedback; we look forward to welcoming you back on your next visit.

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Hello Chloe,We are thrilled to hear you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us. We hope to welcome you back soon!

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Patricia,We're delighted to hear you enjoyed your stay with us! Should you have any additional feedback, do not hesitate to contact us. We look forward to welcoming you back soon!

8/10 Good

Andy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was good, property was solid.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Andy,We are delighted to hear that you enjoyed your stay with us. Our team works hard to provide a comfortable experience for all our guests. Should you have any suggestions for improvement, please feel free to share them with us. Thank you for choosing to stay with us, and we hope to welcome you back again in the future.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in Apr 2024
Response from Manager on 11 Apr 2024
Hello Robert,We are pleased to hear that our staff made your stay more enjoyable. Our team strives to provide excellent service to all our guests. We look forward to welcoming you back in the future.

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was easy, the room was comfortable, and we enjoyed the breakfast that the hotel provided.
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr 2024
Hello Justin,We are delighted to hear that you found the check-in process smooth, your room comfortable, and enjoyed the breakfast provided during your stay. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable experience.

2/10 Terrible

Aimee

Stayed 1 night in Apr 2024

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the highway.
Stayed 1 night in Mar 2024
Response from Manager on 4 Apr 2024
Hello Kim, We appreciate you sharing your feedback with us. Our hotel's convenient location near the highway allows easy access to various destinations. Your input helps us improve our guest experience. Thank you for choosing to stay with us.

10/10 Excellent

Angele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is excellent except not many restaurants around in the aérés.
Stayed 1 night in Mar 2024
Response from Manager on 5 Apr 2024
Hello Angele,We're pleased to hear you enjoyed your stay with us. While our property offers various dining options, we recommend exploring nearby areas for a wider selection of restaurants to enhance your stay further. Your feedback is greatly appreciated as it helps us improve our guests' overall experience.

10/10 Excellent

ELISABETH

Really like the aesthetic - modern & clean; very good breakfast too! You might request a room away from the front desk so you don’t hear folks coming & going at all hours.
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello ELISABETH,Thank you for sharing your positive feedback regarding our modern aesthetic and delicious breakfast. Should you prefer a quieter room in the future, feel free to request one further away from the front desk. We appreciate your suggestion and hope you had an overall pleasant stay with us.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very courteous and the accommodations were great.
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Scott,We are delighted to hear that you enjoyed the courteous service and great accommodations during your stay. Thank you for sharing your feedback with us. Our team always strives to provide a wonderful experience for our guests. We look forward to welcoming you back in the future.

8/10 Good

Stan

Travelled with family
Liked: Staff & service
The lobby and elevators could use. Good cleaning. Beds were way too soft.
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Stan,Thank you for sharing your feedback with us. We appreciate your comments and will pass them along to the appropriate team for their review and consideration. We strive to provide a comfortable stay for all our guests and value your input in helping us improve our services.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome wholesome free breakfast
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Kevin, We are delighted to hear that you enjoyed our complimentary breakfast offerings during your stay. Our team strives to provide a variety of options to start your day off right. Your positive feedback is greatly appreciated and we hope to welcome you back for another enjoyable stay.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We where passing through on the way to Georgia. Room was ckean and area was quiet. Wish breakfast had started sooner so we could have had a bite to rat before heading out
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Jason,Thank you for your feedback. We are pleased to hear that you found your room clean and enjoyed the quiet surroundings. We appreciate your suggestion regarding the breakfast timing and will share it with our team for consideration in our ongoing efforts to enhance our services and offerings.

8/10 Good

Walter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable room, friendly staff.
Stayed 1 night in Mar 2024
Response from Manager on 20 Mar 2024
Hello Walter,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here two days. It was quiet, clean and the bed was very comfortable.
Stayed 2 nights in Mar 2024
Response from Manager on 19 Mar 2024
Hello Michele,We are delighted to hear that you found our hotel to be quiet, clean, and comfortable during your stay. Your feedback is greatly appreciated and we hope to welcome you back in the future for another enjoyable experience.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and updated property
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Shannon,We appreciate your feedback on our clean and updated property. Our team strives to maintain high standards for all our guests' satisfaction. Thank you for taking the time to share your experience with us.

10/10 Excellent

Jacob, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Jacob,We are thrilled to hear that you had an exceptional stay with us! We look forward to welcoming you back soon for another wonderful experience.

10/10 Excellent

patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
QUIET SPACIOUS ROOMS, CONVENIENTLY LOCATED
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello patricia,We appreciate your feedback on our quiet and spacious rooms, as well as our convenient location. Your thoughts help us strive to improve our guests' experiences. If you have any further comments or suggestions, please do not hesitate to reach out to our management team. Thank you for choosing to stay with us.

10/10 Excellent

scott c

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk worker was extremely pleasant and organized. Had us checked in in like 2 minutes. Beds are super comfortable and the room is very clean.
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello scott c,We are delighted to hear about your positive experience with our front desk team and the comfort of your room. Providing exceptional service and clean accommodations are our top priorities. Your kind words motivate us to maintain our high standards for all guests' satisfaction.

4/10 Poor

Aaron

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Shelf in shower was broken. Shower temperature was warm at best. Carpet in room was dirty. Bed was uncomfortable. We we re woken and could hear every movement in the room above us at 3am.
Stayed 1 night in Feb 2024
Response from Manager on 1 Mar 2024
Hello Aaron, We're sorry to hear about your experience and appreciate your feedback. Our maintenance team will address the issues raised to ensure a more comfortable stay for our guests in the future. Rest assured we'll look into this matter promptly.

4/10 Poor

Dan

Disliked: Amenities, property conditions & facilities
No hot water for the shower was a big problem. Staff at check in seemed disinterested. Stains on the carpet in the room, didn’t feel clean. Will not be staying here in the future
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello Dan, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable and has been noted for further review by our team. We strive to provide a high standard of service and cleanliness for all guests. We appreciate you bringing these concerns to our attention.

10/10 Excellent

Elzod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Hello Elzod,We are delighted to hear that you had a wonderful experience at our hotel. We hope to welcome you back soon for another exceptional stay.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Michael,Thank you for your feedback! We are delighted to hear that you had a satisfactory stay with us. We strive to provide excellent service and a comfortable experience for all our guests. We appreciate your support and hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Todd

Ok.
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Todd, Thank you for sharing your experience with us. We apologize for any inconveniences you may have encountered during your stay. We appreciate your feedback as it helps us evaluate and improve our services. We always strive to provide a comfortable and pleasant experience for our guests. If there is anything else we can assist you with, please don't hesitate to reach out to our management team.

8/10 Good

frederick, Newberry Park

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Hello frederick, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all was well except breakfast. it was cold and very little variety( no bacon sausage) .
Stayed 2 nights in Jan 2024
Response from Manager on 29 Jan 2024
Hello David,Thank you for sharing your feedback regarding our breakfast offerings. We appreciate your patronage and apologize for any inconvenience caused. We value your input and will review your comments with our team to ensure improvements are made. We hope you will consider staying with us again in the future to experience the changes we have implemented.

8/10 Good

Arlene, salem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, pleasant staff. Comfortable bed and pillow
Stayed 1 night in Jan 2024
Response from Manager on 26 Jan 2024
Hello Arlene,Thank you for your review! We're thrilled to hear that you had a smooth check-in and encountered friendly staff. We're glad to know that you found our beds and pillows comfortable. It was a pleasure to have you as our guest and we hope to welcome you back in the future for another great stay.

6/10 Okay

MONTY

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 26 Jan 2024
Hello MONTY,Thank you for choosing our hotel for your recent stay. We apologize if there were any aspects that have not met your expectations. If you have specific feedback, we encourage you to reach out to us directly so that we can address any concerns you may have had. We value your input and hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Manager on 23 Jan 2024
Dear Guest,We're thrilled to hear that you had a fantastic experience during your stay with us! We strive to provide top-notch service to all of our guests. If there is anything else we can do to make your next stay even better, please let us know. We can't wait to welcome you back soon!

10/10 Excellent

Francis

Liked: Amenities
Good
Stayed 5 nights in Jan 2024
Response from Manager on 20 Jan 2024
Hello Francis,After reviewing your feedback, we apologize for any inconvenience you may have experienced during your stay. We appreciate your comments and will pass them along to our team for review. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Salem Holiday Inn Express
Business trip. The room was clean and comfortable.
Stayed 1 night in Jan 2024
Response from Sherry on 10 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express SALEM.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at the hotel.

6/10 Okay

Frederick

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Pluses and minuses
On the plus side: clean room, extra space with couch nice, convenient to Rt 81 but far enough away to not have truck/highway noise, nice breakfast. On the minus side: no bathroom hand soap “shipment didn’t come”, anti-slip coating in tub was so pointed that it hurt to stand on it, shower curtain too short let water on bathroom floor.
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Frederick, Thank you for sharing your experience with us. We are pleased to hear that you found the room clean and spacious, and enjoyed the convenient location and breakfast. We apologize for any inconvenience caused by the temporary shortage of bathroom hand soap and for the discomfort caused by the anti-slip coating in the tub. Your feedback regarding the shower curtain has been duly noted. We appreciate your feedback and will use it to improve our services.

10/10 Excellent

Gabriel

Stayed 7 nights in Dec 2023
Response from Manager on 10 Jan 2024
Hello Gabriel,Thank you for choosing to stay with us and for giving us a perfect rating! We are delighted to hear that you had an exceptional experience during your stay. If you have any further feedback or if there is anything else we can do to make your future stays even better, please don't hesitate to contact us. We hope to welcome you back soon!

10/10 Excellent

Barbara

Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello Barbara,Thank you for choosing our hotel for your stay! We are delighted to hear about your wonderful experience with us. It was our pleasure to serve you, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Tiera

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on 7 Jan 2024
Hello Tiera,We're thrilled to hear that you had a fantastic experience during your stay! We appreciate you choosing our hotel and hope to welcome you back again soon. If you have any further feedback or suggestions, please don't hesitate to reach out to us. Safe travels!

8/10 Good

Lewie, Roanoke

Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Lewie, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 Terrible

Donte'

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property don't tell you it's in another state unless they feel they can steal your money
Stayed 2 nights in Dec 2023
Response from Manager on 1 Feb 2024
Hello Donte', Thank you for sharing your feedback with us. We apologize for any confusion caused regarding the location of our property. Rest assured, we always strive to provide transparent information to our guests. If you have any further concerns, we encourage you to contact our management directly. We appreciate your understanding.

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I will always stay here while traveling to see our daughter. Nice staff and the rooms are clean.
Stayed 1 night in Dec 2023
Response from Manager on 3 Jan 2024
Hello Betty,Thank you for your loyalty as returning guests, it means a lot to us. We appreciate your kind words about our helpful staff and the cleanliness of our rooms. We look forward to welcoming you back during your future visits to see your daughter.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 3 Jan 2024
Hello Charles,Dear guest, we are thrilled to hear that you had a wonderful experience during your stay with us. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out. We look forward to welcoming you back for another fantastic stay in the future.

8/10 Good

Will

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 3 Jan 2024
Hello Will, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

6/10 Okay

Bob

Stayed 1 night in Dec 2023
Response from Manager on 17 Jan 2024
Hello Bob, We appreciate you taking the time to rate your recent stay at our hotel. If you have any specific feedback or concerns about your experience, we kindly ask that you reach out to us directly. We value your input and hope to have the opportunity to exceed your expectations in the future.

8/10 Good

Chris

Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Hello Chris, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 Good

chandrababu

Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Hello chandrababu, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Karen

Stayed 1 night in Dec 2023
Response from Manager on 25 Dec 2023
Hello Karen,Thank you for choosing our hotel for your recent stay. We value your business and strive to provide exceptional experiences. If there is anything specific you would like to share about your stay, please feel free to reach out to us. We appreciate your support and hope to welcome you back in the future.