3 outdoor pools, pool umbrellas, pool loungers

Reviews of Bahia Principe Grand Tulum - All Inclusive

4 out of 5
Bahia Principe Grand Tulum - All Inclusive
Crta Chetumal - Cancun Km 250, Akumal, QROO

Reviews

8.4

Very good

Rating 10 - Excellent. 747 out of 1333 reviews" "
Rating 8 - Good. 295 out of 1333 reviews" "
Rating 6 - Okay. 145 out of 1333 reviews" "
Rating 4 - Poor. 70 out of 1333 reviews" "
Rating 2 - Terrible. 76 out of 1333 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Carlos Ernesto

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was ok. Expedia has it that they do room service. But the hotel does not. Thats false advertisement.
Stayed 3 nights in Mar 2024
Response from Online Reputation on 27 Mar 2024
Dear guest, We are glad to know that you have spent a nice vacation in our hotel, we thank you for choosing us and for sharing your words and observations through this important medium. Best regards!

10/10 Excellent

Chantal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and helpful. Rooms were very clean and property is very well maintained.
Stayed 7 nights in Mar 2024
Response from Online Reputation on 27 Mar 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, property conditions & facilities
The different pools thaught there was not a lot of service staff by the pools and around the beach
Stayed 7 nights in Mar 2024
Response from Online Reputation on 25 Mar 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

10/10 Excellent

Rafael guzman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this resort is wonderful to visit the staff very cordial very clean very beautiful gretel and cristian erick the master of ceremony all the music animators excellent...angel chef from coba peru/Japanese restaurant very professional and attentive also we love the tequila restaurant 10
Stayed 7 nights in Mar 2024
Response from Online Reputation on 25 Mar 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

10/10 Excellent

Kongsurk, annandale

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
,very friendly
Stayed 4 nights in Mar 2024
Response from Online Reputation on 25 Mar 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

10/10 Excellent

Yvonne Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Online Reputation on 20 Mar 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

8/10 Good

Adam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property, staff and food was all good/excellent. The shuttle to and from the airport was expensive and very shady. We were given a price if we wanted to wait 2 to 3 hours for a ride, than a different much more expensive price if we wanted a ride within 10 minutes!!! That is just not right.
Stayed 7 nights in Mar 2024
Response from Online Reputation on 19 Mar 2024
Dear guest, We are glad to know that you have spent a nice vacation in our hotel, we thank you for choosing us and for sharing your words and observations through this important medium. Best regards!

2/10 Terrible

RICARDO ERNESTO

Stayed 5 nights in Mar 2024
Response from Online Reputation on 27 Mar 2024
Dear guest,We are grateful for having chosen us, we would have liked to know his observations through this important medium.Kind regards!

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort.
Stayed 7 nights in Mar 2024
Response from Online Reputation on 19 Mar 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

10/10 Excellent

Nauni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved this resort and will be coming back !!!
Stayed 8 nights in Mar 2024
Response from Online Reputation on 17 Mar 2024
Dear Guest:We would like to express our appreciation for your comments and for mentioning our staff. It was honor for our entire team to be at your service.Thank you once again for your choice and we are looking forward to your next visit in order to repeat this awesome experience. Best regards,

8/10 Good

Timothy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Great food. The bathroom in the room had zero privacy. Did not like the rooms bathroom. The only negative of this stay.
Stayed 5 nights in Mar 2024
Response from Online Reputation on 17 Mar 2024
Dear guest,We are very pleased to know that you have spent some fabulous days on vacation at our hotel, we thank you for choosing us and for sharing your words through this important medium.Regards !!!

10/10 Excellent

Deanna K

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Online Reputation on 17 Mar 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

10/10 Excellent

Jason Richard

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort, would go again! Bathroom/room setup a little weird but great place.
Stayed 5 nights in Mar 2024
Response from Online Reputation on 17 Mar 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint I have is that there wasn’t very much shade over the pool, so you couldn’t be in the water and out of the sun. Otherwise it was a perfect vacation!!!
Stayed 10 nights in Feb 2024
Response from Online Reputation on 14 Mar 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

10/10 Excellent

jillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful large resort, very friendly staff (Edwin in the buffet area was the best!!!) and great food especially the al a carte restaurants. we went to la grand tortuga, tequila portofino and they were all amazing! we would love to go back again:)
Stayed 6 nights in Mar 2024
Response from Online Reputation on 13 Mar 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

10/10 Excellent

Francois

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff In general the staff was super friendly and helpful. Special shoutout to Salvador at the Mexican restaurant for exceptional service! We did however had an issue with the safe box in our room which had a dead battery when we arrived. We had to call room services 4 times for someone to finally come and fix it. During one of our call, the person on the phone even told us someone came multiple time, knocked on our door and even called the room phone, which was simply not true since we were there waiting the whole time. When we told them they probably had the wrong room number, they kept saying it was impossible in a condescending way. A similar thing happened when we tried to get an extra blanket for the kids, which took 3 different requests. Cleanliness Our room, the restaurants, pools, bar and other public spaces were all kept super clean. The food The main buffet was fantastic with a great variety! Unfortunately we could only try the Mexican restaurant as all the others we're fully booked from the day we arrived. Property condition & facilities The facilities in general were great. Being there with small kids, we mostly spent time around the pools, which were very nice. Our kids especially enjoyed the kids pool and the water slides. We had no problem finding shaded seating all week, which was great. Unfortunately the kids playground was closed all week. Overall, we absolutely loved our stay at Grand Bahia and are already planning to return!
Stayed 6 nights in Mar 2024
Response from Online Reputation on 13 Mar 2024
Dear guest, It is a pleasure to know that you enjoyed the attention of our staff very much, for all of us a pleasure to be at your service! In the same way, we thank you for your comments that are of utmost importance to improve us more every day. We hope to have you back soon. Regards!

8/10 Good

Louie

Travelled with partner
Liked: Cleanliness
Had good options and activities. Schedule services need to be better and more readily available
Stayed 5 nights in Mar 2024
Response from Online Reputation on 13 Mar 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

10/10 Excellent

Sohaib

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing time, recommend!
Stayed 6 nights in Mar 2024
Response from Online Reputation on 10 Mar 2024
Dear guestWe are glad to know that you have spent a nice vacation in our hotel, we thank you for choosingus.Best regards!

10/10 Excellent

Liane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food, beach access, multiple pools, entertainment: spectacular evening shows
Stayed 7 nights in Mar 2024
Response from Online Reputation on 11 Mar 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 5 nights in Feb 2024
Response from Online Reputation on 10 Mar 2024
Dear guestThank you for your comments abour your stay!

8/10 Good

Chandra Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff were very attentive and friendly. Rooms were spacious. No shortage of food, drinks and activities. The rooms need a bit of maintenance- toilet doesn't flush well, shower head loose, etc. The only other complaint is how busy the walking paths are with vehicles. Between the multiple different shuttles and staff buggies, as a walking patron, we were constantly having to move over and stop. There needs to be better division between driving and walking lanes, and enforcement of a slower speed limit for vehicles. It also contributes to a great deal of noise in the room, as this path is very close to most of the accommodations.
Stayed 5 nights in Feb 2024
Response from Online Reputation on 5 Mar 2024
Dear guest, We are glad to know that you have spent a nice vacation in our hotel, we thank you for choosing us and for sharing your words and observations through this important medium. Best regards!

6/10 Okay

Stephanie

Travelled with group
Liked: Cleanliness, amenities
The whole point of an all inclusive is for everything to be all inclusive. They wanted to charge extra for so many things! Extra for beers or special drinks, extra for transportation around the property (if you didn’t want to wait 30 mins), and this hotel is not cheap! The bellboys just leave your luggage at the front in the open unattended where anyone could easily take it. No service at the pools, you have to go wait in long lines to get drinks or snacks which took forever. No room service. Went on a complimentary bike ride which ended up just being an upsell of all the places you could go or things you could do that cost extra, very little bike ride lol. The outlets in the room barely worked, wifi was terrible, and their app for “express check-in/out” and booking things didn’t work so had to wait at the front desk for an hour for the staff to fix it. And if you book through Expedia they can’t modify your reservation, you have to do that through Expedia which is impossible because Expedia needs to communicate with the hotel, which is impossible lol so good luck with that. For the price, this is honestly the worst all inclusive. The only good things were the room was nice, the cleaning staff were great, and the pools were nice, but you can find that anywhere. I would not stay again.
Stayed 3 nights in Feb 2024
Response from Online Reputation on 4 Mar 2024
Dear Guest, We really appreciate that you are taking the time to share us some valuable comments about your stay with us. The suggestions we receive from our guests are very important to maintain the quality and service. All comments, observation and suggestion are welcome in our work team, they help us to improve the area needed. We really regret you were not impressed with some of our services, we have taken note of these comments in order to take proper measures to guarantee our guests' enjoyment. Our best regards!

10/10 Excellent

Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 👍
Stayed 2 nights in Feb 2024
Response from Online Reputation on 3 Mar 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

10/10 Excellent

Fraser John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just very nice place to stay and relax
Stayed 7 nights in Feb 2024
Response from Online Reputation on 29 Feb 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

2/10 Terrible

cindy Lynne

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No full bar in the rooms maybe 2 beers in the fridge withe 1 pop. Walking was ridiculous. Waiting for the trolly every 10 min was not true.also pools were were so cold never got in beaches were dirty never again waste of money
Stayed 4 nights in Feb 2024
Response from Online Reputation on 27 Feb 2024
Dear Guest: First of all I would like to thank you for your detailed feedback regarding your recent stay at our hotel resort. It is a pity that we have not exceeded your expectations; accept our sincere apologies, it certainly does not reflect the commitment and the quality that we have exhibited for many years. We hope to have the opportunity to change your perception in the future as we believe you will enjoy our services. Regards !!!

10/10 Excellent

Dennis Patrick

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are tremendous, especially breakfast at Grand Turtogo
Stayed 9 nights in Feb 2024
Response from Online Reputation on 27 Feb 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

6/10 Okay

Pamela

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2024
Response from Online Reputation on 21 Mar 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

10/10 Excellent

Piotr Michal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent !
Stayed 6 nights in Feb 2024
Response from Online Reputation on 25 Feb 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

10/10 Excellent

Sheldon, Gatineau

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was good. It was advertised as an Aduts Only but was not. Too many kids. PGA Riviera Maya golf course is not worth the cost. Not a PGA quality course.
Stayed 7 nights in Feb 2024
Response from Online Reputation on 25 Feb 2024
Dear guest, It is a pleasure to know that you enjoyed the attention of our staff very much, for all of us a pleasure to be at your service! In the same way, we thank you for your comments that are of utmost importance to improve us more every day. We hope to have you back soon. Regards!

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff, so helpful and accommodating. My only complaint is the beds in the room, they were very very firm and not very comfortable at all
Stayed 10 nights in Feb 2024
Response from Online Reputation on 25 Feb 2024
Dear guest,We are very pleased to know that you have spent some fabulous days on vacation at our hotel, we thank you for choosing us and for sharing your words through this important medium.Regards !!!

10/10 Excellent

Leana M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and large. Loved the beach and the food. Wish there was more places to eat.
Stayed 5 nights in Feb 2024
Response from Online Reputation on 23 Feb 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

6/10 Okay

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food needs to improve.
Stayed 4 nights in Feb 2024
Response from Online Reputation on 23 Feb 2024
Dear guest,We are grateful for having chosen us, we appreciate your comments through this important medium.Kind regards!

10/10 Excellent

Randy Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice resort
Stayed 14 nights in Feb 2024
Response from Online Reputation on 23 Feb 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

8/10 Good

Ashutosh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet property, staff were good. Building and rooms give a bit old vibes. Beach was good but not my style. Pool was awesome. Could do some more varieties in buffet and at least different choices each day. Buffet felt like it was the same things every day. Speciality restaurants are decent. Portions could do better. Overall, easy 4*.
Stayed 6 nights in Feb 2024
Response from Online Reputation on 20 Feb 2024
Dear guest, It is a pleasure to know that you enjoyed the attention of our staff very much, for all of us a pleasure to be at your service! In the same way, we thank you for your comments that are of utmost importance to improve us more every day. We hope to have you back soon. Regards!

8/10 Good

Sheri Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Online Reputation on 21 Feb 2024
Dear guestWe thank you for choosing us and we would have liked to hear your comments through this important medium.Best regards!

10/10 Excellent

Dayton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Online Reputation on 20 Feb 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

10/10 Excellent

YING

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view from our room balcony, warm staff and awesome food. Wonderful trip !
Stayed 4 nights in Feb 2024
Response from Online Reputation on 19 Feb 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

10/10 Excellent

Stephanie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded to a villa and it was beautiful! We had an amazing vacation.
Stayed 2 nights in Feb 2024
Response from Online Reputation on 18 Feb 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 9 days here over Christmas and very much enjoyed our stay. The buffet was good, if you can’t find something to eat, you’re too picky. The restaurants were probably the best we’ve eaten at, at large all inclusives. The New Year’s Eve celebration was a lot of fun! The staff was very kind and helpful. Unfortunately a lot of guests treat them poorly though. We are planning to do the same trip next year.
Stayed 9 nights in Dec 2023
Response from Online Reputation on 18 Feb 2024
Dear Guest,We want to thank you very much for sharing with us your comments regarding his recent stay, it was truly a delight to have been his host and we hope that our services and work team lived up to his expectations.Best regards from the Riviera Maya

10/10 Excellent

Shayne

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good!
Stayed 7 nights in Feb 2024
Response from Online Reputation on 18 Feb 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

10/10 Excellent

Preston Gerard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort! Just the best people working there, taking pride in their work and providing an excellent experience for all ages. Not one bad meal or bad experience of any kind. 10 out of 10, we’ll definitely be back. Thank you Bahía Príncipe Grand Tulum☀️🌴❤️
Stayed 10 nights in Jan 2024
Response from Online Reputation on 18 Feb 2024
Dear guest. Thank you very much for expressing your opinion about his recent stay at our Hotel. For all staff it is always a pleasure to be at your service.Best regards from the Riviera Maya

10/10 Excellent

sukhdeep

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome Place for Holidays . Excellent Service and Friendly Staff.
Stayed 4 nights in Feb 2024
Response from Online Reputation on 18 Feb 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

8/10 Good

Alishahdad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at the resort. The staff was friendly, and the amenities were decent. However, there were some minor issues with room cleanliness that could be improved. Overall, it was a satisfactory experience.
Stayed 5 nights in Feb 2024
Response from Online Reputation on 16 Feb 2024
Dear guest, We are glad to know that you have spent a nice vacation in our hotel, we thank you for choosing us and for sharing your words and observations through this important medium. Best regards!

8/10 Good

Lidia

Stayed 9 nights in Feb 2024
Response from Online Reputation on 21 Mar 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel , great food, nice beach We had a wonderful time so much fun
Stayed 7 nights in Feb 2024
Response from Online Reputation on 15 Feb 2024
Dear guest, It is a pleasure to know that you enjoyed the attention of our staff very much, for all of us a pleasure to be at your service.We hope to have you back soon. Regards!

10/10 Excellent

Barbara Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic family vacation! Plenty to do if you wanted with lots of entertainment. Quiet relaxing areas if the activities weren’t for you. Kids (13,12, & 9) loved it and there was plenty do them to do as well. Staff was great and engaging. Food was delicious and the beach was beautiful. Definitely something for everyone at the property. We can’t wait to come back!
Stayed 6 nights in Feb 2024
Response from Online Reputation on 14 Feb 2024
Dear Guest:It is always encouraging to read your reviews.We are more than happy to know that you enjoyed the services, the staff and our facility.It is a great pleasure to receive so encouraging reviews that give our team energy to keep up great work every day.Best regards!

6/10 Okay

Young Hee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining options were difficult to book reservations. Food presentations in the buffet were mundane, food selections were average and unexciting. The beach was rough and not too swimmable. Occidental at Excaret had a better beach.
Stayed 6 nights in Feb 2024
Response from Online Reputation on 14 Feb 2024
Dear guest, It is a pleasure to know that you enjoyed the attention of our staff very much, for all of us a pleasure to be at your service! In the same way, we thank you for your comments that are of utmost importance to improve us more every day. We hope to have you back soon. Regards!

10/10 Excellent

Reed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The upgraded room was incredibly spacious. The beds were pretty hard
Stayed 3 nights in Feb 2024
Response from Online Reputation on 14 Feb 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

8/10 Good

Diana, amsterdam

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beautiful hotel with wonderful people and awesome food. The initial room we got was not great and needed to be upgraded - the curtains had holes in them and the bathroom had a moldy smell. We requested an upgrade and they were kind enough to move us the next day to a much better room
Stayed 4 nights in Feb 2024
Response from Online Reputation on 12 Feb 2024
Dear Guest:It is always encouraging to read your reviews.We are more than happy to know that you enjoyed the services, the staff and our facility.It is a great pleasure to receive so encouraging reviews that give our team energy to keep up great work every day.Thank you once again for your choice and we are looking forward to your next visit in order to repeat this awesome experience. Best regards,

10/10 Excellent

malgorzata

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good food!
Stayed 6 nights in Feb 2024
Response from Online Reputation on 12 Feb 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.