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Reviews of Super 8 by Wyndham Ripley

2 out of 5
Super 8 by Wyndham Ripley
102 Duke Dr, I-77 Exit 138, Ripley, WV

Reviews

8.0

Very good

Rating 10 - Excellent. 248 out of 743 reviews" "
Rating 8 - Good. 307 out of 743 reviews" "
Rating 6 - Okay. 116 out of 743 reviews" "
Rating 4 - Poor. 44 out of 743 reviews" "
Rating 2 - Terrible. 28 out of 743 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Maureen

Travelled with partner
The chair in 202 should be moved to the curb where they must have found it. Try dusting the lamps! Water leak in bathroom over night. Thanks but we will find alternate accommodation next time. Fellow at the front desk who checked us in was lovely, best part of our stay. Keep him!
Stayed 1 night in Mar 2024
Response from Kim Barton, General Manager on 25 Mar 2024
Thank you for staying with us, I'm sorry you did not enjoy your stay. We strive to keep a clean and safe environment for our guest. the chair in 202 is being replaced it has been on back order but will be here soon. I had my Maintenace man check for the leak, and we did not find any issue just some water on the floor from the shower be used. He will keep checking it to make sure there is no leaks. thank you for the praise for our front desk clerk, our staff is very helpful and friendly.

8/10 Good

Jon

Liked: Staff & service
Disliked: Amenities
The bed was comfortable but the room needs to be updated.
Stayed 1 night in Mar 2024

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A secure property with easy access for paying customers. Great stop-and-go. No complications. Hospitable staff.
Stayed 1 night in Mar 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Tammie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly, rooms are comfortable and clean.
Stayed 8 nights in Feb 2024

2/10 Terrible

Tracie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was unsafe
Stayed 2 nights in Feb 2024
Response from Kim Barton , General Manager on 22 Feb 2024
Thank you for staying with us, I wish if you had a problem, you would have come to the front desk with any issues. We have never had any kind of problem with safety at our hotel so I'm not sure what you are talking about being unsafe here, we have families that stay here often and come back all the time when traveling. We have a lot of church organizations, school field trips, and we have never had a problem. We are very strict here with safety and also cleanliness. Once again, I'm sorry you feel like this, and I wish you would've come to the front office or me (the General Manager) and we would have been happy to help.

6/10 Okay

Barry

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Broken bed, continental breakfast was disappointing.
Stayed 1 night in Feb 2024
Response from Kim Barton , General Manager on 22 Feb 2024
Thank you for staying with us, I am sorry you did not enjoy your stay. I did go and check the bed and it was not Broken; the mattress was just off the rails, so it was a quick fix. In the future if you have an issue, please come let us know and we can get it fixed immediately. A continental Breakfast is usually a small but wide variety of breakfast items, I'm sorry you did not find anything you liked. We offer Chocolate and Blueberry Muffins, assorted Danishes, Super Doughnuts, Bagels, Bread, assorted cereals corn flakes, froot loops, Apple Jacks, Rasin Bran, fruity pebbles, chocolate pebbles etc. We also offer Warm Oatmeal, fresh fruit Apples and Bananas. Assorted Low fat Yogurt, Fruit mix cups. Coffee, Tea, Bottled water, Apple Juice, Orange Juice and Hot chocolate with marshmallows, I'm sorry we did not have a single thing you liked we try to please everyone.

6/10 Okay

david

Liked: Staff & service
Nothing horrible but small cobwebs on the ceiling and dead bugs in the window frames. The one chair in the room was missing half the fake leather. The rest had peeled off. Convenient though with a convenience store and a McDonald’s next to it.
Stayed 1 night in Dec 2023
Response from Kim Barton , General Manager on 22 Feb 2024
Thank you for staying with us, we strive to have a safe and very clean environment for our guest. I do believe you stayed during the ladybug and stink bug swarms, it is so hard to keep them out of any houses and buildings even with special efforts from ORKIN. We have Orkin in our hotel every month for preventive Maintenace and have never had any trouble with any bugs just those crazy lady bugs lol. We have recently got rid of those chairs, we are waiting on the new ones ordered to arrive any time, please come stay with us again.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service
The sign was not working so it made it a little more difficult to find in the dark.
Stayed 1 night in Jan 2024
Response from Kim Barton , General Manager on 22 Feb 2024
Thank you for staying with us, we are in the process of getting a better brighter sign.

6/10 Okay

Darrell

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness
Stayed 1 night in Oct 2023

6/10 Okay

Roberta

Stayed 1 night in Dec 2023

10/10 Excellent

Greg

Liked: Amenities

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

DEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Eduardo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023

6/10 Okay

Gary

Stayed 1 night in Dec 2023

8/10 Good

Julie

Stayed 2 nights in Dec 2023

2/10 Terrible

Moses Lee

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent. Breakfast was good. I did have one issue which was fixed almost immediately.
Stayed 2 nights in Nov 2023

10/10 Excellent

Penny, Shoreham

Travelled with partner
Liked: Staff & service
Room is great, spacious and clean. Facility, especially outside is somewhat unkempt and needs repairs and updating.
Stayed 1 night in Nov 2023

4/10 Poor

Deborah

Business traveller, Travelled with partner
Liked: Cleanliness
The bed was nice but the black recliner in the room looked like something from a thrift store, The vinyl was all ripped off on the front of it. Also the pop machine wasn’t working and no thing to drink all night. Also the refrigerator made a very loud humming noise all night long. Our second time staying here and I think our last
Stayed 1 night in Nov 2023

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy on/off from the highway. Dinner options close by
Stayed 1 night in Nov 2023

4/10 Poor

Serra M

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The entire place smelled like cigarettes, bleach, and mold.
Stayed 1 night in Nov 2023

8/10 Good

Justin

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cheap place to stay and clean.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic Quick Stay
This was a one-night stay while traveling through the area. Room was fine and everything was clean. Staff was friendly and accommodating. Price in range for area. A number of fast food restaurants very close.
Stayed 1 night in Nov 2023
Response from Kim Barton , General Manager on 20 Nov 2023
Thank you for saying with us and taking time to leave us your feedback on how we are doing. We are so pleased you had a good experience. We feel our guest deserve kindness and helpfulness from our staff and also provide a clean and safe environment. We hope to see you again soon.

10/10 Excellent

Penny, Shoreham

Travelled with partner
Liked: Cleanliness, staff & service
Convenient to the interstate, clean and quiet. Could use a good update but otherwise quite acceptable.
Stayed 1 night in Nov 2023

10/10 Excellent

Ronald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Nov 2023

10/10 Excellent

Tracey

Stayed 1 night in Nov 2023

8/10 Good

Elizabeth

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service
This property could use some updates. However, the room was clean and had nice decor. The rooms were very small so if you have four people in the room, expect to be cramped. There could be more items added to the continental breakfast but it was sufficient. It was nice that we could bring our dog and the staff were very sweet greeting our dog every time they saw him. Overall, it was a nice stay for the price.
Stayed 2 nights in Nov 2023

8/10 Good

Lisa

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

YuChung, Clover

Business traveller
Liked: Cleanliness, staff & service, amenities
Can't complain for the price...nothing fancy and nothing bad. Price is commensurate to what you get. The rooms do need some updating and furniture were starting to fade.
Stayed 1 night in Nov 2023

10/10 Excellent

Jeremy

Stayed 1 night in Nov 2023

4/10 Poor

April

Disliked: Cleanliness, staff & service, property conditions & facilities
The outside looked sketchy, but the inside wasn't bad when first arrived but, there were lady bugs everywhere and I'm not sure if they were roaches or what, but they were on the ceiling crawling and one on my bed when I returned for the day. It freaked me out.
Stayed 2 nights in Oct 2023

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It wss gine
Stayed 1 night in Oct 2023

6/10 Okay

Sam

Business traveller
Disliked: Property conditions & facilities
The hotel is fine for what it is. It had a bed, tv, microwave and fridge that worked, and that's what matters I guess. That being said, the best word I can find to describe it is 'depressed'. Everything was... adequate. There was a drunk lady in the lobby that warned me about questionable people out back, then told me again out in the parking lot. I didn't see anyone, plus she was super drunk, so I didn't pay her much mind. The entire place, including the tiny lobby, needs an update though. All that being said, it was the cheapest place I could find and it got the job done.
Stayed 1 night in Nov 2023
Response from Kim Barton , General Manager on 19 Mar 2024
Thank you for staying with us, we strive to have a safe clean environment for our guests. I was not aware or the staff of someone drunk on the property, we are very strict on those kinds of things and never have had anyone behind our building, there is a creek behind the hotel so no room for anyone back there, so she was mistaken for sure. We just updated our hotel 2 years ago new furniture and new carpet throughout the hotel, most Hotels are only updated every 5-10 years, our main focus is not the materialistic parts of the hotel that we cannot change at this time but the overall cleanliness and safety and friendly helpful staff so that the guest has a great stay. we would love to have you stay with us again,

8/10 Good

Joe

Stayed 1 night in Oct 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap and clean. Good water pressure in shower.
Stayed 1 night in Oct 2023

10/10 Excellent

Blaine

Liked: Cleanliness, staff & service, property conditions & facilities
very handy to other places
Stayed 1 night in Oct 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Lisa

Stayed 3 nights in Oct 2023

4/10 Poor

John

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Janet

Stayed 1 night in Oct 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
The staff, and the cleaners were amazing people. Always very helpful and go out of their way to help you for your needs
Stayed 1 night in Sep 2023

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good but I need a receipt
Stayed 1 night in Sep 2023

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Place is amazing. Staff is amazing.place is absolutely clean and everyone makes you feel so comfortable
Stayed 1 night in Sep 2023

8/10 Good

Alexandria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mothman 2023
Me and my coworkers stayed here for the Mothman Festival and we loved our stay! We just wish that we could split the cost of your stay 50/50, that and the staff did side eye us a bit but over all, this was amazing!
Stayed 2 nights in Sep 2023