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Reviews of Américas Copacabana Hotel

3.5 out of 5
Américas Copacabana Hotel
Rua Barata Ribeiro 550, Copacabana, Rio de Janeiro, RJ

Reviews

8.6

Excellent

Rating 10 - Excellent. 550 out of 1000 reviews" "
Rating 8 - Good. 280 out of 1000 reviews" "
Rating 6 - Okay. 96 out of 1000 reviews" "
Rating 4 - Poor. 37 out of 1000 reviews" "
Rating 2 - Terrible. 37 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Apr 2024

4/10 Poor

Eric

Business traveller
Disliked: Cleanliness, property conditions & facilities
The hotel left much to be desired. During the five days I stayed there, only one of the 3 lifts was working, which meant it was sometimes impossible to go up or down. It took me 6 minutes to go from the ground floor to the 11th floor. The bedsheet was torn. There was a hole in the bathroom wall where the tile finishing was missing. The air conditioning temperature control didn't work, causing the room to be very cold and giving me a sore throat. They mistakenly charged for a water bottle in the room. With the lifts broken, I had to take the stairs twice. There were several trays, dishes, jugs, and litter in the emergency stairs, which by law should always be clear. I reported this one night. The next day, the garbage was still there. I mentioned it again, and if you doubt it, the litter is probably still there. Overall, the breakfast is good, and they vary the hot items daily. Twice, the scrambled eggs were full of eggshells.
Stayed 4 nights in Apr 2024

2/10 Terrible

Dr. Kiai

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy using Expedia for my travel leisure. However, this particular venue was the most horrible venue I’ve ever stayed at, and I was utterly shocked by the room as it was noted as an upgrade. I had to mention that I was supposed to receive an upgrade, and then the front clerk upgraded me not as a means of “you have been upgraded” because of the status of my relationship with Expedia. The room was small, it was not clean, it had ants, the air had mold, which caused me to become sick, and I was ill for at least two days trying to recover. The bathroom had mold in the shower. The sink was clogged with hair in the sink, and the air was not flowing inside the bathroom for ventilation. There was mold on the walls and the views were of an alley. The only positive thing that came of this trip was that one or two front desk clerks were very friendly and helped me navigate finding some excursions, and one glimpse of a view of the Christ redeemer. Overall, I will coin this trip to be my worst experience of booking with Expedia. If you need evidence or pictures regarding these allegations, please advise where I can submit them for review.
Stayed 5 nights in Apr 2024

6/10 Okay

Leilah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wifi was not good, the elevator was broken so we had to wait long time to go in. The pool was nice, the room and the area was good because there was a lot of things near us.
Stayed 1 night in Mar 2024

10/10 Excellent

Shantae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2024

10/10 Excellent

Corey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was located in a good location close to the beach, shopping, and restaurants. The staff was great.
Stayed 6 nights in Feb 2024

6/10 Okay

Vaida

Stayed 5 nights in Feb 2024

10/10 Excellent

Rocky

Stayed 10 nights in Feb 2024

8/10 Good

Tresa, Ludowici

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is conveniently located near shopping areas, restaurants, and walking distance to the beach. Was very quiet and peaceful when I was ready to rest from Carnival. Staff very helpful. Breakfast was not very tasty so I just had scrambled eggs and fruit with water each day of my stay. They did have a variety of pastries but I do not eat many sweets.
Stayed 4 nights in Feb 2024

8/10 Good

giulio

Stayed 2 nights in Jan 2024

8/10 Good

marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel pulito, ottima colazione, unica pecca il wifi nella stanza non funzionava bene. Ho avvisato ma il problema non è stato risolto. Piscina un pò piccola, ristorante buono ma c'è di meglio in zona a prezzi più convenienti. Un pò caro l'hotel rispetto ai servizi offerti e al costo della vita del posto. Comunque sono stato bene, posso consigliarlo.
Stayed 11 nights in Jan 2024

10/10 Excellent

sanja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

edward

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

guillaume

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

6/10 Okay

Henry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Dec 2023

4/10 Poor

Mercedes

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
They need to clean better.
Stayed 6 nights in Dec 2023

8/10 Good

veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena relación calidad precio
Ubicado a pocas cuadras de la playa comercios cercanos. Muy buen desayuno. Cama cómoda. Buena relación calidad precio
Stayed 1 night in Dec 2023

10/10 Excellent

mansoor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very help full close to the beach and walking distance to restaurants.
Stayed 3 nights in Nov 2023

10/10 Excellent

Mansoor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the beach staff specially front desk Matthus was very helpful.
Stayed 1 night in Nov 2023

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 5 nights in Nov 2023

2/10 Terrible

Alanis

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is clean and the beds are comfortable. Breakfast is mediocre. Definitely does not cater to all cultures. But the reason that I am giving this hotel two stars is that they do not have one microwave for the guests to use. Not a single microwave In any guest room or in any shared spaces. This is ridiculous as it is a “hotel”. I had a very expensive dinner with my fiancée and when we couldn’t finish the food, we thought to bring it back to our room and was very disappointed and dissatisfied when the front desk made us aware that there was not any way we could heat up the food and there was nothing he could do for us. Also supposedly there is a restaurant to eat lunch and dinner but it was not open our entire stay. No way to get food and no way to heat up food. Needless to say I will definitely be returning to Rio and not staying at this hotel.

10/10 Excellent

Dean

Stayed 1 night in Oct 2023

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is walkable to the beach area. About 2-3 blocks. We felt safe in the area. Next door is a local pharmacy and a few places for food. We didn’t hear exterior noise in our room. Breakfast buffet was pleasant with lots to choose from. Con are the following: -The wifi connection was terrrible. Signal was not that great. I needed to work in the mornings and just loading my emails was taking long or not connecting. If you need to work I would suggest not staying here for a week. - they don’t have an iron to provide but they do have a service for that for a fee - when showing, water will get out towards the toilet and sink due to the curtain they have installed. You have to put several towels. - room service did not cleaned the floors.
Stayed 6 nights in Sep 2023

4/10 Poor

Leanna

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Maria Julia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception attention
Stayed 2 nights in Aug 2023

10/10 Excellent

Bert

Liked: Cleanliness, staff & service, property conditions & facilities
all perfect
Stayed 7 nights in Jul 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was great
Stayed 6 nights in Jul 2023

10/10 Excellent

Mario Rolando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice only two blocks from Copacabana Beach all the restaurants and shops are close by
Stayed 15 nights in Jun 2023

2/10 Terrible

Armoni

Travelled with partner
Disliked: Staff & service
The staff allowed someone who was not a guest harassed and not allow me to go to my room in the hotel i paid for. Didnt feel safe nor, did they accommodate or fox the situation after. Staff was really rude, Gustavo and douglas pablo all fromt desk employees. I will advise all americans to stay away deom property if they want to fill safe and protected
Stayed 1 night in Jun 2023

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my second time staying here. I like the hotel and will stay there again next time I’m in Copacabana. Close to the beach, lots of restaurants near by, and helpful staff.
Stayed 1 night in Jun 2023

8/10 Good

Antonio, London

Liked: Cleanliness, staff & service, property conditions & facilities
good hotel in a very good location. It was my second stay in this same hotel and everything was as I expected. Unfortunately the wifi wasn't good enough for working remotely.

8/10 Good

Ewelina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Professional and efficient l!
Stayed 4 nights in Mar 2023

10/10 Excellent

Anna

Stayed 2 nights in Mar 2023

10/10 Excellent

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
Desk a bit slow sometimes otherwise a nice hotel and near the beach. I’d come again.
Stayed 3 nights in Mar 2023

8/10 Good

Xiaorong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 3 nights in Jan 2023

2/10 Terrible

Derrick

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Just too many flaws to name from super thin walls to long waits for elevators to computer from the 90s, etc...guess I should be glad the bed was clean and there was running water. definitely a mistake choosing this one

4/10 Poor

Nicholas

Disliked: Amenities
Horrible internet connection. 2 days in a row it was out.

10/10 Excellent

Otso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, solid room and breakfast.

6/10 Okay

Raymond

Disliked: Staff & service

10/10 Excellent

Kevin

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel in Copacabana.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Copacabana. I always stay at this hotel when I'm in town.

10/10 Excellent

cyril g

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible to everything like restaurants , beaches and center of everything. They just need to improve their wifi connections coz as a tourist it is important to have communications thru wifi with friends and family. Overall it was a great vacation stay.

10/10 Excellent

Laurelena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT VIEW, CLEAN AND CONVENIENT. I DIDNT LIKE THAT THE WAIT FOR THE ELEVATOR TOOK LONG. AND THEY WERE SMALL SO THAT WAS ALWAYS A HASLE AND THE BREAKFAST DINING ROOM WAS REALLY NOISY. IDK IF ITS BECAUSE THERE WERE A LOT OF GUESTS OR THE DINING AREAS WERE TOO SMALL TO ACCOMADATE SO MANY PEOPLE. THE ESPRESSO MACHINE WAS ALSO BROKE FEW DAYS IN A ROW. BUT OVERALL I WOULD STAY HERE AGAIN EXCEPT GO OUT FOR BREAKFAST ELSWHERE.

10/10 Excellent

Yesh

Liked: Cleanliness, staff & service, amenities
Been going here for over 5 years and Everytime I visit from the USA Im satisfied with this Hotel and have recommended many people to stay. The staff knows me and hugs me as I walk in the door

2/10 Terrible

Valdemar

Travelled with partner
Disliked: Amenities, property conditions & facilities
Noisy Fridge. It was really loud and hard to sleep. Air Conditioned did not work. It was on but did not cool the room. Really bad Internet - I had to go to a neighbor hotel to get internet to do some work. I complained about the internet, but nothing was done. Really small inside. Not like the pictures. No upgrades as VIP member. Will never stay here again. I regreted every moment.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
Very professional staff! Breakfast was great!! Door attendants was helpful. Location is excellent. There is a store on the corner for water and shower gel!! 8min walk away from copa beach!! I enjoyed and will be back!!! I forgot to mention the shower. It sprinkles down from the top. Hot water was always there.
Stayed 6 nights in Nov 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in a great location
Hotel very close to Copacabana beach. Staff were very friendly and the breakfast had many options. The rooms were big and clean.
Stayed 3 nights in Nov 2022