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Reviews of The Castle at Skylands Manor

3.5 out of 5
The Castle at Skylands Manor
5 Morris Road, Ringwood, NJ

Reviews

7.4

Good

Rating 10 - Excellent. 120 out of 383 reviews" "
Rating 8 - Good. 124 out of 383 reviews" "
Rating 6 - Okay. 64 out of 383 reviews" "
Rating 4 - Poor. 36 out of 383 reviews" "
Rating 2 - Terrible. 39 out of 383 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Deanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historical building wih architectural details every where. Fantastic grounds and acres of gardens to walk in or area to hike,
Stayed 1 night in Apr 2024

4/10 Poor

Stephanie

Liked: Cleanliness
Stayed 3 nights in Feb 2024

8/10 Good

James

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Overall, we had a great time and loved the venue. At the price point of $400 after taxes and fees, we felt like a few things were lacking. The shower in the Gatsby Room had very low water pressure. No Wi-fi was an inconvenience. The TV was from 20 years ago and very small. The biggest issue for us was this…. If guests wanted to leave the manor after 10 pm, they had to disturb the inns keeper to constantly open the front door for them. There really should be a door bell or video monitoring system so that guests can come and go as they please. To feel like you're stuck in your room after 10 pm when you're paying $400 for the room is not ideal. Other than that, we loved the manor, breakfast was great, staff was very helpful, etc.
Stayed 1 night in Dec 2023

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Camille

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is extremely kind, and the grounds are beautiful. save some time for exploring!
Stayed 1 night in Oct 2023

8/10 Good

Astrid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing! I never knew there was a castle in NJ. It was quiet, picturesque and awesome. My husband and I stayed for 2 nights in September, the Innkeeper was friendly and answered any questions. The grounds were beautiful; there were gardens, statues and a koi pond. Breakfast each day had plenty of options. We didn't have any plans on the 2nd day and it was perfect because we spent it exploring everything we could about the castle. I highly recommend, I can't wait to go back.
Stayed 2 nights in Sep 2023

2/10 Terrible

Alonso

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The grounds are very cool and scenic. There is no bathroom in the bedroom. The bed and pillows are very poor and the room smells like mold.
Stayed 1 night in Oct 2023

10/10 Excellent

Roseann

Stayed 1 night in Oct 2023

4/10 Poor

kristen

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The front desk person, Vinny, was very kind and helpful. The property itself was beautiful, but the parking lot was a far walk from the manor. My main concern is how they false advertised on Expedia. They advertise free wifi for all rooms, but there was no wifi whatsoever. I have Verizon and my service wasn’t the best in this area, so it wasn’t a great experience on that end. It said online that there was free breakfast and an ironing board available for use (which I needed in the morning); there was no ironing board to be found and breakfast was an additional charge. Additionally, the pictures of our room varied from the actual room in small ways (different bedding, table instead of ledge in front of the bed, etc.) so I think they may have photographed a similar room on the same floor? Overall the venue was pretty and staff were very kind, but the Expedia page is entirely outdated. Make sure to call before you book to make sure they have the amenities you’re looking for.
Stayed 1 night in Oct 2023
Response from The Skylands Manor on 11 Oct 2023
Hi Kristen,Breakfast is included with your stay. Did someone at the Bed and breakfast tell you something different? Also, there are ironing boards and irons in each room. We will take a look and see why your room did not have one. Very sorry for any inconvenience that this may have caused you.Best,The Skylands Manor

10/10 Excellent

Tameka L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful stay! Rented a goegeous room in the castle for a couple days for husband and I 27 yr wedding anniversary, and we had a blast! Big bwautiful castle with big spacious rooms. My husnams and I stayed during the week and we practically had the whole castle to ourselves!! The Inn keeper is amazing! Lemon water and cookies available all day. Lots of choices for breakfast. Lots of land and garden to walk and roam. This place is beautiful and very comfortable! I'm so glad we got a room in this castle instead of a typical hotel. Are room was huge! Loved, loved, loved. Will stay at again when I come back to this area of the states.
Stayed 2 nights in Sep 2023

2/10 Terrible

Philip M

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1. There was zero lighting and the parking was about a mile from the hotel, in the dark! 2. There was no WiFI, even though Wifi was supposed to be available and the reception on my phone to call out was zero. 3. There was no egress or access after 10pmET. 4. There was no outlet to plug in the TV when the AC was plugged in. 5. There was a flood in the room above us, causing the ceiling to collapse while we were asleep and followed by a flood of water entering the room. 6. We checked out at 10:30pm, and was assured by the Hotel Manager that we would not be charged, yet we have a charge on my AMEX.
Stayed 1 night in Sep 2023

8/10 Good

Julia

Stayed 1 night in Sep 2023

10/10 Excellent

Dawn

Travelled with partner
Liked: Amenities
This place is amazing, beautiful, interesting, fun and unique. IT’s IN A BOTANICAL GARDEN!!!
Stayed 1 night in Sep 2023

10/10 Excellent

tracey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Adam

Liked: Cleanliness, staff & service
The building is very old and that comes with quite a few problems
Stayed 2 nights in Aug 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vinny the Inn Keeper was excellent!
Stayed 1 night in Aug 2023

10/10 Excellent

Dyane

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Kristen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Marie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and serene, near a lake
Stayed 1 night in Jul 2023

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is gorgeous as are the surrounds. The staff were lovely as well.
Stayed 1 night in Jul 2023

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was treated like a guest with a mint on my pillow, a tour when requested, and complimentary treats. The grounds are breathtaking and endless, with lots of trails to explore. Breakfast was on the veranda overlooking the koi pond. Rooms are nice. Bathrooms are shared for base rooms between a few rooms, but you are basically spending a night in a museum, so who cares!
Stayed 1 night in Jul 2023

8/10 Good

Edward

Stayed 1 night in Jul 2023

10/10 Excellent

Ivan

Stayed 1 night in Jul 2023

2/10 Terrible

Gira

Stayed 1 night in Jun 2023
Response from The Skylands Manor on 12 Jun 2023
Hello Gira,Sorry to hear that your stay with us was not a good one. It is our goal to deliver the highest quality service to all our overnight guests. We would love to hear what prompted your low rating with us. Can you please share when your stay with us was, and some feedback on why a low rating?Thank youThe Skylands ManorThank you The Skylands Manor

8/10 Good

Tao

Stayed 1 night in May 2023

10/10 Excellent

Victoria

Stayed 1 night in May 2023

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Real Life Castle Experience
My daughter and I love staying at The Castle! We went for a special trip to sleep in a real castle, as my daughter is very into Princesses. The morning of our arrival, I received a welcome message from the inn keeper Liz, who I was then later able to let know we were running late. She greeted us outside when we arrived, which was so welcoming. Tip: Pull up to the Castle to unload items, then park in Lot A (closest lot). Liz was very helpful in getting us settled and throughout the evening as we needed things; she's very kid friendly. We stayed in the Queen's Suite, which was totally worth the full feel of being "in a castle." I loved that the bathtub was deep enough for me to take a full soaking bath in and also had the removable shower head which was perfect for rinsing my daughter off after her bath. The room was gorgeous- there was detailed wood carved paneling all around and gorgeous outside views. While there were a few not perfect physical aspects (ex. chipped paint in sink), it totally made sense because we were in a 100 year old castle and it helped remind us of the history and add to the feel. The water was instantly hot for us everytime, not sure if we just got lucky with that. In the morning, Liz was ready for us with a WONDERFUL breakfast of fluffy scrambled eggs and fluffy pancakes (as requested by my daughter), obviously both freshly made. We also enjoyed touring the grounds. We loved staying here and will return. Thank you Liz for being such a welcoming host!
Stayed 1 night in Apr 2023

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

8/10 Good

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place
Stayed 1 night in Jan 2023

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property and rooms are amazing
Stayed 1 night in Dec 2022

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

2/10 Terrible

Hossam

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

4/10 Poor

JOHN

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Parking was far from building, pitch dark walk. Woman at Desk was not friendly, seemed like we were bothering her on check in.. There was no heat in room, the water in bathroom never got warm/hot...never. Breakfast was nice as was server, grounds beautiful. When we asked woman about a cup of coffee she seemed annoyed that we had to make her get up to show us hot to operate coffee machine. Elevator wasn't working and we had to lug suitcases up two flights to room. No one showed us to room.
Stayed 1 night in Oct 2022
Response from The Skylands Manor on 28 Oct 2022
Hello John, Sorry to hear that you were not pleased with your stay at The Skylands Manor. It is stated that we do not have an elevator in the Manor, however we do have an overnight room located on the first floor. Parking is not permitted in the front of the building, park rules, so therefore guests do have to park in parking lot A. We do have heat in the Manor and hot water, sometimes the hot water takes some time to heat up.We will look into the unfriendliness of the woman at check in, something we do not tolerate. Once again, sorry that your stay with us was not to your satisfaction.SincerelyThe Skylands Manor

2/10 Terrible

Jeanne

Disliked: Staff & service
Absolutely terrible people. Called to move to later date due to COVID. Was told to change through booking company. Booking company never could get ahold of the Castle. Then they charged me the full cost without even helping. I gave more than 24hr notice too. Absolutely atrocious. Would never recommend. Do better by people who are sick beyond their control. Gross
Stayed 1 night in Oct 2022
Response from The Skylands Manor on 8 Oct 2022
Hello Jeanne,I'm sorry that you did not receive a response from anyone. We never received any phone call or email from Expedia asking for your reservation to be changed. If we did, we would have gladly changed it. Can you tell me when the reservation was for and what name it is under?Thank youThe Skylands Manor

4/10 Poor

Lucy

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This is a beautiful setting, but they should skip the b&b and stick with special events hosting. The innkeeper was inattentive and made no attempt to make us feel welcome or accommodated. When booking a "bed and breakfast" guests expect a hot breakfast, not stale Danish and bagels with lukewarm tea. Ran the water in our bathroom for 30 minutes before we got even warm water - and that only room temperature, not hot enough for a shower. Then we were unable to turn the tap off completely and it dripped all night. The innkeeper was disinterested when we told her the next morning. Left as quickly as we could in the morning to have breakfast elsewhere.
Stayed 1 night in Oct 2022
Response from The Skylands Manor on 8 Oct 2022
Hi Lucy,We are so sorry that our Innkeeper was not accommodating, this is something we will look into immediately. Unfortunately the hot water does take a while to get hot. This is a state owned property, so therefore our hands are tied as to what we can change or repair. They like it to remain Historical. Thank you for your feedback.Best,The Skylands Manor

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a 100 yr old estate.I didn’t expect a 2022 hotel setting. I enjoy the castle and it history. I was mildly disappointed in the continental breakfast though.
Stayed 1 night in Oct 2022

6/10 Okay

Caroline

Stayed 1 night in Oct 2022

4/10 Poor

Marcus

Stayed 1 night in Aug 2022

10/10 Excellent

Chris and Ray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, gracious, mansion!
Was looking for something "out of the ordinary" for our trip, and found this was just a little off our route, BUT WELL WORTH THE DRIVE! We LOVE this most BEAUTIFUL mansion! Took lot of pictures! Just wish the elevator had been working - I have bad knees, and had to walk up 48 steps to our room! Still, I'd recommend this beautiful place to friends going anywhere near it!
Impressive main entrance!
I see why it's called a "Castle"
Most beautiful stained glass window on stair landing
Very lovely Atrium!
Stayed 1 night in Aug 2022

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The setting is so serene ! I was relaxed and very comfortable my entire stay! Kelley the innkeeper is great!
Stayed 2 nights in Jul 2022

2/10 Terrible

Timothy

Stayed 1 night in Jul 2022

6/10 Okay

palmira

Stayed 1 night in Jul 2022

4/10 Poor

Jill

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Beautiful property with awful service. Hostile wedding parties blocking entrance to manor. Literally no one on the property after 5pm to help with anything despite text messages and calls for help. 5 guests were locked out at 6pm and we had to wait for someone's boyfriend to come open the main door! No more water out front once it ran out of the small container, no food, no service! Had to get water from the sink! Inn keeper said she'd text back about my order after i finally had to call her and never heard from her again. They don't tell you that parking is a long walk away and the property is not easy to navigate. There were no drapes in the room so I woke up at the crack of dawn before 5am. No pets allowed but barking dog in the next hallway. No closet, hangers, drawers, or nightstand and no outlet near the bed for charging your phone. Shared bathroom which wasn't a big deal but this place is basically a glorified dormitory. Save yourself the hassle, visit for the beautiful property, common building rooms, then leave and get a real hotel. Worst customer service I've ever had. What a shame!
Stayed 1 night in Jul 2022

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun time
This is a very charming place to stay and I enjoyed it. My only issue was personal for me being a cancer patient I was unaware that parking was a distance and there is no elevator. Luckily there were chairs in the hall so I took a flight with my things and then sat to get my wind back.
Stayed 2 nights in Jul 2022

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Liked that I was able to drop off luggage before my check-in time but wish someone was available to bring it up the stairs because holding luggage and opening several hallway doors was inconvenient. More staff needed.
Stayed 1 night in Jul 2022