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Reviews of Hôtels Gouverneur Rimouski

3 out of 5
Hôtels Gouverneur Rimouski
155, boul. Rene-Lepage Est, Rimouski, QC

Reviews

6.8
Rating 10 - Excellent. 177 out of 998 reviews" "
Rating 8 - Good. 365 out of 998 reviews" "
Rating 6 - Okay. 243 out of 998 reviews" "
Rating 4 - Poor. 156 out of 998 reviews" "
Rating 2 - Terrible. 57 out of 998 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

lucie

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2020
Response from Mélanie on 10 Mar 2020
Bonjour Lucie, merci d'avoir pris le temps de nous laisser une note. Nous aimerions en apprendre plus sur votre expérience afin d'améliorer nos services. Au plaisir de vous revoir !

8/10 Good

Johanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Mélanie - Réception Rimouski on 2 Mar 2020
Bonjour Johanne, merci d'avoir pris le temps de noter votre séjour. Nous sommes heureux de constater que vous avez apprécié. Au plaisir de vous revoir bientôt !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Haily on 28 Feb 2020
Merci d'avoir séjourné chez nous !

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Feb 2020
Response from Étienne La Réception Hôtel Gouverneur Rimouski on 15 Feb 2020
Bonjour, merci d’avoir pris le temps d’avoir évalué votre séjour parmi nous. Cordialement,

8/10 Good

Liss

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a good hotel for a late overnight stay. No fridge or microwave in some rooms and our double queen-bed room is a double double-bed room. Other than that, rooms are clean and quiet and staff is friendly.
Stayed 1 night in Jan 2020
Response from PO Vignola on 30 Jan 2020
Thank you for your rating and your comments.

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020
Response from PO Vignola on 30 Jan 2020
Thank you very much for your rating. Hope to see you soon. Merci beaucoup pour votre appréciation. Au plaisir de vous revoir chez nous.

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020
Response from Étienne on 14 Jan 2020
Bonjour, merci pour votre belle revue et nous espérons que vous reviendrez bientôt séjourner chez nous.

8/10 Good

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Mélanie on 12 Jan 2020
Bonsoir, nous sommes heureux de constater que votre séjour fût agréable. Merci d'avoir pris le temps de nous laisser une note. Au plaisir !

8/10 Good

Darlene

Stayed 1 night in Dec 2019

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Hôtels Gouverneur Rimouski on 11 Dec 2019
Bonjour Christine, merci pour votre belle revue et nous espérons que vous reviendrez bientôt séjourner chez nous.

8/10 Good

Brenda, Montreal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet. Sleep very well. Clean. Friendly staff.
Stayed 2 nights in Nov 2019
Response from Réception on 25 Nov 2019
Thank you very much for your review !

6/10 Okay

Martin, Chicoutimi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel need a facelift. bad TV reception due to hold cables. Paint chipping from wall and ceiling. New A/C unit installation does not look finish with plywood and silicone around the unit. Paper glass. only two power outlet with all appliance using power bars. overall, Hotel need to leave it's 1970 style and move into the 2020.
Stayed 1 night in Nov 2019
Response from Hôtels Gouverneur Rimouski on 12 Nov 2019
Hello Martin, thank you for taking the time to share your impressions. We are aware that some updates need to be done at our hotel and rest assured that we take note of your observations. Nevertheless, we are pleased to inform you that an updated program of our facilities is under constant development extending over a certain time. We hope to have a second chance to offer you a better experience.

10/10 Excellent

Jean Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice renovated hotel
Hotel has been renovated. We were in the new section, nice clean room. Excellent wifi, easy to find, easy parking. Close to many eating places.
Stayed 1 night in Oct 2019
Response from Hôtels Gouverneur Rimouski on 6 Nov 2019
Hello Jean Claude, thank you for your beautiful message. We are glad to hear that you had a great stay at our hotel. We hope that you will come back soon to stay with us.

4/10 Poor

Michaela

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Old stinky and needs updating
Old outdated, tube tv really. Heater stunk...
Stayed 1 night in Oct 2019
Response from Hôtels Gouverneur Rimouski on 31 Oct 2019
Hello Michaela, we appreciate you sharing your feedback and bringing your concerns to our attention. We apologize that your recent stay did not meet expectations. We are aware that some updates need to be done at our hotel and rest assured that we take note of your observations. Nevertheless, we are pleased to inform you that an updated program of our facilities is under constant development extending over a certain time. Please rest assured that we have forward your comment to our hotel manager regarding the heater for immediate action. We hope that you would consider our hotel again for a future stay and give us a second chance to make things right.

10/10 Excellent

Andrew, Montreal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed with dining, ordered glass of house wine and was served half a glass at $ 7.00. Could of had an entire bottle for a few dollars more.
Stayed 1 night in Oct 2019
Response from Hôtels Gouverneur Rimouski on 22 Oct 2019
Hello Andrew, thank you for taking the time to share your impressions. Please rest assured that we have forward your comments to our hotel manager to ensure follow-up. We hope to have another chance to offer you a better experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Hôtels Gouverneur Rimouski on 23 Oct 2019
Bonjour, merci pour votre belle revue et nous espérons avoir le plaisir de vous accueillir de nouveau très bientôt.

2/10 Terrible

Francine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel while traveling in Canada
Room 201 .the dirty carpeted floor felt you were walking on rocks (like all small stones)we thought we were assigned 201 because of the discount from Hotel.com. The other part of the hotel carpet in hallways was very nice and clean.We would never recommend this Hotel.
Dirty carpet
Stayed 1 night in Oct 2019
Response from Hôtels Gouverneur Rimouski on 26 Nov 2019
Hello Francine, thank you for taking this opportunity to share your feedback further to your visit. We are sorry to hear how disappointed you were by your stay. Please rest assured that we have forward your comments to our hotel manager for immediate action. There may be room for a more contemporary decor. For your information, please note that improvements are being made for the comfort of our guests. We hope to have the opportunity to welcome you again in order to offer you an experience that meets your expectations.

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019
Response from Hôtels Gouverneur Rimouski on 3 Oct 2019
Bonjour Paul, merci pour votre belle revue et nous espérons avoir l'occasion de vous recevoir à nouveau prochainement.

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019
Response from Hôtels Gouverneur Rimouski on 3 Oct 2019
Bonjour, merci pour votre belle revue et nous espérons avoir le plaisir de vous accueillir de nouveau très bientôt.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It is really good for it’s prices. Staffs are really polite as well. We’re in a rush so never check any other facilities or the restaurant tho.
Stayed 1 night in Sep 2019
Response from Hôtels Gouverneur Rimouski on 1 Oct 2019
Dear guest, thank you for your candid review. We are glad to hear that you had a great stay at our hotel. Do not hesitate to come back, it will be a pleasure to welcome.

10/10 Excellent

Bryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Hôtels Gouverneur Rimouski on 2 Oct 2019
Bonjour Bryan, merci pour votre belle revue et au plaisir de vous accueillir de nouveau très bientôt.

10/10 Excellent

Peter, Montreal

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Good staff,need refreshing but clean bathroom, bed and towels and room, location good
Stayed 1 night in Sep 2019
Response from Hôtels Gouverneur Rimouski on 23 Sept 2019
Hello Peter, thank you for taking the time to share your impressions. We are glad to hear that you enjoyed our friendly service and central location. In regard to our room conditions, we are pleased to inform you that an updated program of our facilities is under constant development extending over a certain time. We hope to see you again soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk clerk, Melanie, was very helpful and cheerful. The room is nice, but very dark--the two lamps are insufficient light to read by.
Stayed 1 night in Sep 2019
Response from Hôtels Gouverneur Rimouski on 23 Sept 2019
Dear guest, thank you for taking the time to review our property. We are glad to hear that you enjoyed our friendly service offered by Melanie. Please rest assured that we have forward your comments to our hotel manager for immediate action. We hope to have another chance to welcome you in our hotel in the future.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its was perfect for what we needed. Nice room, clean. I loved the pool
Stayed 2 nights in Aug 2019
Response from Hôtels Gouverneur Rimouski on 19 Sept 2019
Dear guest, thank you for your candid review. We are glad to hear that you had a great stay at our hotel. We hope that you will come back soon to stay with us.

8/10 Good

Denis, Toronto

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service for the buffet breakfast was awful. First it took us a while to find a table that had been cleaned, then we never received the special coffee we ordered, then there was very little food left on the buffet. It ended with confusion about our bill.
Stayed 1 night in Sep 2019
Response from Hôtels Gouverneur Rimouski on 16 Sept 2019
Hello Denis, thank you for taking the time to review our property. Please rest assured that your comments on the service offered at the breakfast have been forward to our team management to ensure follow-up with the different teams. We hope to have a second chance to offer you a better experience.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel needs a face lift soon!!!, rooms are half painted , in short , the premises look very old and deteriorating. We would not go back
Stayed 1 night in Sep 2019
Response from Hôtels Gouverneur Rimouski on 16 Sept 2019
Dear guest, thank you for taking the time to share your impressions. We apologize that your recent stay did not meet expectations. There may be room for a more contemporary decor. For your information, please note that improvements are being made for the comfort of our guests. Please accept our most sincere apologies and we hope to have you stay with us again in the future!

6/10 Okay

Robert

Travelled with group
Stayed 1 night in Sep 2019
Response from Hôtels Gouverneur Rimouski on 14 Sept 2019
Bonjour Robert, nous vous remercions d'avoir pris le temps d'avoir évalué votre séjour chez nous. Nous aimerions en savoir plus, quelles ont été vos déceptions ? Nous espérons avoir une seconde chance de vous proposer une meilleure expérience.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019
Response from Hôtels Gouverneur Rimouski on 12 Sept 2019
Bonjour, nous vous remercions d’avoir pris le temps de partager vos observations sur notre hôtel. Nous aimerions en savoir plus, quelles ont été vos déceptions? Nous espérons tout de même avoir le plaisir de vous revoir.

8/10 Good

Bruce

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from Hôtels Gouverneur Rimouski on 6 Sept 2019
Bonjour, merci pour votre belle revue et nous espérons que vous reviendrez bientôt séjourner chez nous.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Hôtels Gouverneur Rimouski on 31 Aug 2019
Bonjour, merci pour votre belle revue. Il sera un plaisir de vous accueillir lors de vos prochains séjours, à bientôt !

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Aug 2019
Response from Hôtels Gouverneur Rimouski on 31 Aug 2019
Bonjour, merci d'avoir pris le temps d'avoir évalué votre séjour chez nous. Nous espérons avoir une seconde chance de vous offrir une expérience améliorée.

2/10 Terrible

Migneault

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Hôtels Gouverneur Rimouski on 29 Aug 2019
Bonjour Migneault, merci d'avoir pris le temps d'avoir évalué votre séjour chez nous. Nous sommes désolés que votre séjour dans notre hôtel n'ait pas été à la hauteur de vos attentes. Nous espérons avoir l'opportunité de vous accueillir de nouveau afin de vous offrir une meilleure expérience.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is in dire need of a renovation. Our room was clean, no issue, and the staff was great. But the carpets are bare, etc. If you like a 70's vibe 'as is', this is for you.
Stayed 1 night in Aug 2019
Response from Hôtels Gouverneur Rimouski on 26 Aug 2019
Dear guest, thank you for taking the time to review our property. We are glad to hear that you enjoyed our friendly service. In regard to our room conditions, we are pleased to inform you that an updated program of our facilities is under constant development extending over a certain time. We hope to have another chance to welcome you in our hotel in the future.

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019
Response from Hôtels Gouverneur Rimouski on 21 Aug 2019
Bonjour, merci d'avoir pris le temps d'avoir évalué votre séjour chez nous. Nous osons croire que nous aurons l’occasion de vous accueillir à nouveau.

4/10 Poor

Verified traveller

Disliked: Cleanliness
It was dirty and needed some upsating. The foset on the shower was broken. The pool needed some carring
Stayed 1 night in Aug 2019
Response from Hôtels Gouverneur Rimouski on 19 Aug 2019
Dear guest, thank you for taking the time to review your last stay with us. We are sorry to hear how disappointed you were by your stay. Indeed, our hotel has not undergone major renovations for some time, but it is in future plans. Please rest assured that your comments regarding the service, the faucet on the shower and the pool have been shared to the management team to ensure follow-up with the differents teams. Please accept our most sincere apologies and we hope that you would consider our hotel for a future stay and give us a second chance to make things right.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well located, rooms are clean and big. Staff are friendly. Carpets needing steam cleaning.
Stayed 1 night in Aug 2019
Response from Hôtels Gouverneur Rimouski on 19 Aug 2019
Dear guest, thank you for taking the time to share your impressions. We are glad to hear that you enjoyed our central location, rooms and friendly service. Rest assured that we have forward your comments to our manager regarding the carpets to ensure follow-up with the different teams. We hope that you will come back soon to stay with us.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It is showing its age. The room was fine but the bathroom was very run down. A coat of paint would help. Comfortable bed and pillows.
Stayed 1 night in Aug 2019
Response from Hôtels Gouverneur Rimouski on 15 Aug 2019
Dear guest, thank you for taking the time to share your impressions.In regard to our room conditions, we are pleased to inform you that an updated program of our facilities is under constant development, extending over a certain time. We hope to welcome you again in the future to offer you an experience that will meet your expectations.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This hotel is showing its age. There was no fridge nor microwave oven in our room. There was just one microwave on each floor at the single elevator . The A/C was loud and the water of the swimming pool was green☹️☹️☹️ The food at the restaurant was good and they promoted their policy of only charging $10.00 over their SAQ cost.🙂
Stayed 1 night in Aug 2019
Response from Hôtels Gouverneur Rimouski on 14 Aug 2019
Dear guest, thank you for taking the time to share your impressions. We apologize that your stay was not up to your expectations. Please rest assured that we are taking the appropriate measures to solve the issue for the pool. Some improvements may need to be made to maintain the quality standards our customers expect. A program of updating our establishments is constantly developing spanning a few years. However, we are glad to hear that enjoyed the menu at the restaurant. We hope that you would consider our hotel again for a future stay and give us a second chance to make things right.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
You get what you pay for. Its a cheap stop over for a night. Beds were comfy but the carpets were very questionnable. Bathroom was clean
Stayed 1 night in Aug 2019
Response from Hôtels Gouverneur Rimouski on 13 Aug 2019
Dear guest, thank you for taking the time to review our property. We are glad to hear that you enjoyed our comfort bed. Please rest assured that we have shared your comments to our hotel manager. We hope to have another chance to welcome you in our hotel.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meilleur rapport qualité/prix à Rimouski, Les chambres sont très confortables et ils ont tous les services sur place. Les membres du personnel donnent un excellent service.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Hôtels Gouverneur Rimouski on 14 Aug 2019
Bonjour, merci pour votre belle revue et nous espérons vous accueillir de nouveau dans notre hôtel dans un futur proche.

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019
Response from Hôtels Gouverneur Rimouski on 14 Aug 2019
Bonjour, merci d'avoir pris le temps d'avoir évalué votre séjour chez nous. Nous espérons avoir une seconde chance de vous offrir une meilleure expérience.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rest stop from going around Gaspe
Amazing location. Very quiet. Great staff. Great restaurant. Great service. Would definitely recommend and go back
Stayed 1 night in Aug 2019
Response from Mélanie on 11 Aug 2019
Hi, we're happy to see that you've enjoyed your stay and we'll be happy to see you again. Best regards.

8/10 Good

Graveline

Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2019
Response from Hôtels Gouverneur Rimouski on 10 Aug 2019
Bonjou Graveline, merci pour votre belle revue et nous espérons avoir le plaisir de vous accueillir de nouveau très bientôt.

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WHEATHER WAS GOOD BUT FEW RAIN SHOWER,NO PROBLEM.CLEAN ROOM
Stayed 1 night in Aug 2019
Response from Hôtels Gouverneur Rimouski on 7 Aug 2019
Hello Paul, thank you for your candid review. We are glad to hear that you had a great stay at our hotel. Do not hesitate to come back, it will be a pleasure to welcome you.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was old and the fridge was missing. The service at the restaurant was extremely slow, we ordered all you can eat mussels but waited so long for the first order we could get any more.
Stayed 1 night in Aug 2019
Response from Hôtels Gouverneur Rimouski on 6 Aug 2019
Dear guest, thank you for taking the time to review our property. We are sorry to hear how disappointed you were by your stay. We are aware that some updates need to be done at our hotel. Rest assured that we take note of your observations. Nevertheless, we are pleased to inform you that an updated program of our facilities is under constant development extending over a certain time. We have forward your comments to our manager on the service offered at the restaurant to ensure follow-up with the different teams. Please accept our most sincere apologies and we hope to have the opportunity to welcome you again to offer you an experience that meets your expectations.

6/10 Okay

Wendy

Liked: Cleanliness
Disliked: Room comfort
When booking, we indicated that we required a dog-friendly room and when we arrived we were informed that a we booked a business room that did not allow dogs so they had to change things around. This resulted in a longer check-in which should have been resolved when we booked instead of when we arrived. The location however was great.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room assigned tl me was so dirty I have never experienced that before. When I asked to change rooms they wanted to send me a person to pass the vaccum. I went to front desk and had to ask for an upgrade cause there was no way I would sleep in that dirty room.I also paid for the upgrade. Unacceptable.
Stayed 1 night in Jul 2019
Response from Hôtels Gouverneur Rimouski on 5 Aug 2019
Dear guest, thank you for taking the time to review our property. We apologize that your recent stay did not meet expectations. Rest assured that we have forward your comments to our hotel manager. Please accept our most sincere apologies and we hope to have the opportunity to welcome you again.

8/10 Good

JR

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay located close to everything, our only complaint, there was no fridge in the room.
Stayed 1 night in Jul 2019
Response from Hôtels Gouverneur Rimouski on 2 Aug 2019
Dear guest, thank you for taking the time to review our property. We are glad to hear that you enjoyed our central location. Please rest assured that we have forward your comments to our hotel manager. We hope to have another chance to welcome you.