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Reviews of Home2 Suites by Hilton Jackson/Ridgeland, MS

3 out of 5
Home2 Suites by Hilton Jackson/Ridgeland, MS
526 Evergreen Street, Ridgeland, MS

Reviews

8.2

Very good

Rating 10 - Excellent. 411 out of 799 reviews" "
Rating 8 - Good. 190 out of 799 reviews" "
Rating 6 - Okay. 89 out of 799 reviews" "
Rating 4 - Poor. 62 out of 799 reviews" "
Rating 2 - Terrible. 47 out of 799 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

harold

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Excellent as usual.
Stayed 3 nights in May 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, safe and convenient
Stayed 1 night in May 2024

2/10 Terrible

Andrea

My check in and out date is WRONG. The date for check in is May 17, check out May 19.
Stayed 1 night in May 2024

10/10 Excellent

Victor, Jackson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Brian, San Antonio

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The staff was very friendly. Unfortunately, the floor of the room was very sticky when we arrived, there was no shampoo in the dispenser, and the window was badly cracked. But a comfortable bed and great breakfast were redeeming.
Stayed 1 night in May 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities
The garbage disposal was clogged. Waited two days and engineer never corrected problem, even after several reminders to front desk staff. Sandra is food services most courteous and responsive.
Stayed 4 nights in May 2024

10/10 Excellent

Olin, Rosharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel
Stayed 1 night in Apr 2024

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
The people were great
Stayed 2 nights in Apr 2024

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was great experience. The hotel room was a great size . Staff was perfect and very helpful. Pricing is very competitive. Great value.
Stayed 1 night in Apr 2024

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

LINDA S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Jermaine

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The front desk manager, Schelerria was unnecessarily rude when asked her name. Was simply requesting a late check-out and she refused her name 3 times with an attitude. The worse encounter I’ve ever had at a Hilton property. Resulted in getting the late check out, but common courtesy is to provide your name, especially upon request.
Stayed 1 night in Feb 2024

6/10 Okay

Shantasia

Liked: Staff & service
Disliked: Property conditions & facilities
This Home Suite 2 was not like any other. The rooms reminded me of a motel the bathrooms were ok. I didn't like the red walls. I would only stay here if I had no other choice. Air conditioner unit had a big piece missing and the room has a smell. It didn't feel clean. But the front desk clerk was very nice and gave me another room. I felt a little bit more comfortable
Stayed 1 night in Feb 2024

4/10 Poor

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities
First I had booked a King bed and when I arrived it was a double Queen. Went to call the service desk only to realized the phone didn’t work. Did some investigating myself only to see the end of the phone line was tucked under the bed frame to make it seem like it was plugged into a Jack or something, BUT only to realize there was no phone Jack at all behind the bed. Found a phone Jack across the room by the tv so I moved the phone and plugged it in only to realize the phone or the Jack didn’t work at all. So had to go down to the service desk and speak with the polite lady at the desk. Also the doo to our room, which are metal doors, was hanging up on the door frame so you had to literally push the door close with some heavy force and make sure it closed or your room could be entered if not closed by force. Second, obviously they had satellite cable or whatever. My wife and I were watching a good movie and a small thunderstorm came the tv reception kept losing reception for minutes at a time every few minutes which made us miss a lot of the movie. So I give this place 2 stars ONLY because the staff was nice!!
Stayed 1 night in Feb 2024

8/10 Good

Peggy

Stayed 1 night in Feb 2024

10/10 Excellent

PETER

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room space and breakfast wonderful…
Stayed 1 night in Feb 2024

8/10 Good

CURT, NORTH OGDEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I arrived late and was happy to find a nice clean room and a comfortable bed after a long day.

2/10 Terrible

Christine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Overbooked and I was turned away at check in. Your reservation failed me. But was lucky enough to find a wonderful Holiday Inn Express next door. Great rate and really nice staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Rita

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the heat was not working properly. Guest services did come and worked with it to help it get a little warm, but overall I was well satisfied.
Stayed 1 night in Jan 2024

10/10 Excellent

Brenda

Liked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Camper
Everything was excellent and amazingly quiet.
Stayed 4 nights in Dec 2023

6/10 Okay

Robert

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The dishwasher was full of water and leaking. Maintenance did look at it right away but was unable to fix it. I said we were only staying one night so it really didn’t matter. He did volunteer another room but we were unpacked so it was fine.
Stayed 1 night in Dec 2023

10/10 Excellent

Trish

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to everything I wanted and needed.
Stayed 5 nights in Dec 2023

10/10 Excellent

Amber

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Diane D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service and cleanliness(housekeeping) were phenomenal.
Stayed 1 night in Dec 2023

2/10 Terrible

Kristen

Stayed 1 night in Nov 2023

10/10 Excellent

Andrea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price and location!
Clean friendly environment! Kinda an old feel but you can tell they are updating. Breakfast was okay. Good for the price.
Stayed 1 night in Dec 2023

10/10 Excellent

Kelly

2/10 Terrible

Gregory M

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Unclean. The hotel is undergoing some rennovation, but my room had not been cleaned for some time. One of the towels was actually wet.
Stayed 1 night in Nov 2023

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Place was nice and clean
Stayed 1 night in Nov 2023

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Cassandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its always clean and quiet
Stayed 1 night in Nov 2023

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet
The room was clean and location is very quiet. I was also glad to see they were replacing beds with brand new beds.
Stayed 2 nights in Nov 2023

10/10 Excellent

gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Clean everything was spotless
Stayed 1 night in Nov 2023

10/10 Excellent

Alexia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Camecia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Chasity

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
It was definitely a place I'd stay again. Everything such as the mall, other shopping places, and food places were within 10 to 15 minutes. Definitely enjoyed it!
Stayed 2 nights in Oct 2023

8/10 Good

Janet

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a no smoking room, but the sleeper sofa smelled of cigarette smoke. But the breakfast was good
Stayed 2 nights in Oct 2023

6/10 Okay

James

Business traveller
Liked: Staff & service
Air conditioner did not work well and room was not as clean as it should be
Stayed 1 night in Oct 2023

10/10 Excellent

Brian

Liked: Cleanliness
Stayed 1 night in Oct 2023

8/10 Good

Elliott

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great hospitality. Nice rooms. The only issue was with my door. Either shifting or hung improperly, door was hard and loud to close.
Stayed 1 night in Oct 2023

8/10 Good

Willie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, property conditions & facilities
THE PROPERTY AND HOTEL WERE VERY NICE. UNFORTUNATELY, THE ROOM HAD BEEN SMOKED IN, COULD NOT STAY THE NIGHT.
Stayed 1 night in Oct 2023

10/10 Excellent

Jordin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, and great staff. Good safe area!
Stayed 1 night in Oct 2023

4/10 Poor

Lakiesha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Linens & Bathroom Door
The check-in process, while not terribly lengthy, could have been more efficient. However, my primary concern, which was quite significant, pertained to the state of my bed upon arrival. To my dismay, it was evident that the bed had not been properly made or changed after the previous guest's stay. Pulling back the comforter revealed a wrinkled bed with hair scattered across it. Regrettably, due to the late hour and my exhaustion, I opted not to report this issue, although it did raise concerns about the hotel's commitment to cleanliness. It would have been reassuring if they had readily provided fresh linens. In order to ensure a comfortable night's rest, I chose to strip the bed and utilize spare sheets and blankets that I had thoughtfully brought with me. Additionally, the bathroom arrangement left much to be desired. Sharing a room with someone, we found the bathroom door configuration to be rather unconventional. Instead of a traditional door, it featured a sliding door that did not provide an adequate seal, allowing any scents or sounds to permeate the room easily. This was not conducive to a comfortable and private bathroom experience. Regrettably, these issues have left me with the impression that I will not choose to stay at this hotel again in the future. I believe that addressing these concerns, particularly with regard to cleanliness and privacy, wo
Stayed 2 nights in Oct 2023

10/10 Excellent

Troy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we got there the room wasn't available because it hadn't been cleaned. The clerk apologized and said she would call me when the room was ready. We got a call at 3:50 p.m. that the room was ready. We had to ask that they change the bedding because the throw and sheets smelled like cologne. Housekeeping was very accommodating when we asked for more towels and changed the sheets and covers. Overall we were pleased. The room was clean and everything was neat. Our 3 day stay was very pleasant.
Stayed 3 nights in Oct 2023