Independent in Richmond

Richmond Riverside on a Summers Evening, London, UK

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Top Richmond Hotel Reviews

The Manchester

10/10 Excellent

"The Manchester was a lovely place to stay. It was very well decorated clean, and the staff was very accommodating."

Baymont by Wyndham Richmond KY

4/10 Poor

"We checked in on Friday and the check in process was flawless. The front desk clerk was super friendly. However, there were only 2 towels in the room and one of those was ripped and frayed. The pool did not seem chlorinated at all and there was a door propped open from the pool to the outside where anyone, or anything, could have came in. Also while we were in thr pool a child pooped in the pool. The beds were almost unbearably hard and that is saying a lot because I love a firm mattress. The pillows were uncomfortable and one of the sheets was stained. The floor was so dirty that my feet were disgusting walking around barefoot in the room. On Saturday housekeeping took the trash and dirty towels, but did not replace the towels. On Sunday they didn't even come into our room. If you are looking for a 1 night stay, close to multiple places to eat, this is worth the price. However, for a multi-day, multi-person booking, I would not book again."

Marriott Lexington Griffin Gate Golf Resort & Spa

4/10 Poor

"The check in was chaotic and the check-in person wasn’t friendly or welcoming. She was blunt and to the point. There was no one to greet us or welcome us into the hotel or guide us or ask us if we needed anything. I had to keep asking questions. I had to ask a staff twice if they would bring cups to the room because they didn’t place any in there. There was no microwave in the room. The bathroom door does not have a lock. The a/c made noises all night long and it wasn’t that cool even when I turned the temperature down to 68 degrees. The indoor pool and hot tub needed to be inspected so we couldn’t get in and use that. We did use the ones outside and they were in good condition. I liked the areas for socializing and fire pits. I also liked there were bibles in the drawer because I didn’t bring mine with me. What I would recommend is that the customer service people be more friendly and welcoming. "

Hilton Lexington/Downtown

6/10 Okay

"Room was clean. AC ran all night, did not put out cold air after being out in the heat all day that was no good. Check out was at noon, housekeeping was kicking on the door at 10:00 as if we were being rushed out. Stayed in a while longer and housekeeping just kept making racket. Ended up checking out @ 11:15am. Won’t stay at this hotel again."

DoubleTree Suites by Hilton Hotel Lexington

10/10 Excellent

"Joseph at the front desk was amazing. He went above a beyond for my daughter and her friends. They came in last minute from another hotel that was horrible. Joseph made them feel safe and grateful. Forever a Double tree Hilton fans and customers. Thank you for taking care one of my family."