Meeting facility
Check availability

Reviews of Leonardo Hotel Heidelberg

Leonardo Hotel Heidelberg
Pleikartsfoerster Str. 101, Heidelberg, BW

Reviews

7.8

Good

Rating 10 - Excellent. 235 out of 968 reviews" "
Rating 8 - Good. 477 out of 968 reviews" "
Rating 6 - Okay. 184 out of 968 reviews" "
Rating 4 - Poor. 53 out of 968 reviews" "
Rating 2 - Terrible. 19 out of 968 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yousef

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from kf on 28 Jan 2024
We are delighted to hear that you enjoyed your stay at Hotel Leonardo Heidelberg. We strive to provide a comfortable and enjoyable experience for all of our guests and we are glad that we could make your stay a pleasant one. Thank you for giving us the opportunity to serve you.

10/10 Excellent

Anne

Stayed 1 night in Dec 2023
Response from kf on 28 Jan 2024
We are pleased to hear that you enjoyed your stay with us at Hotel Leonardo Heidelberg. We strive to provide each of our guests with exceptional service and an unforgettable experience. We are grateful that you chose us for your accommodation needs.

10/10 Excellent

Eleni

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay!
Stayed 1 night in Nov 2023
Response from VB on 19 Nov 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Leonardo Hotel Heidelberg

10/10 Excellent

Fredrik

Stayed 1 night in Nov 2023
Response from VB on 19 Nov 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Leonardo Hotel Heidelberg

8/10 Good

Benjamin

Stayed 1 night in Sep 2023
Response from KF on 29 Oct 2023
Lieber Benjamin,vielen Dank für Ihre gute Bewertung.Wir wünschen Ihnen alles Gute und hoffen, Sie wieder bei uns begrüßen zu dürfen.Ihr Leonardo Hotel Heidelberg

8/10 Good

Alexandar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Hotel was great, staff was friendly. They recommended some restaurants, and helped us with housekeeping requests. Parking was a little chaotic, but we managed to squeeze into a spot. Too many irresponsible people parking across multiple spots. Overall a great stay, although short.
Stayed 1 night in Aug 2023
Response from KF on 29 Oct 2023
Thank you very much for your great feedback.We wish you all the best and hope to see you soon again.Your Leonardo Hotel Heidelberg

8/10 Good

jas

Stayed 2 nights in Aug 2023
Response from KF on 29 Oct 2023
Dear Jas,thank you very much for your feedback.Your Leonardo Hotel Heidelberg

8/10 Good

J

Travelled with family
Liked: Amenities
Great staff and price
Stayed 1 night in Jul 2023
Response from KF on 5 Aug 2023
Dear guest,thank you very much for your great feedback.We are looking forward to welcoming you again.Your Leonardo Hotel Heidelberg

8/10 Good

Justina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our stay was good, we like walking so the distance to the city was easily walkable. The room was spacious, bed and pillows were uncomfortable, but overall it was okay
Stayed 2 nights in Jul 2023
Response from KF on 30 Jul 2023
Dear Justina,thank you very much for your feedback.We wish you all the best.Your Leonardo Hotel Heidelberg

10/10 Excellent

Sihyeok

Liked: Cleanliness, staff & service, property conditions & facilities
Good for money
Stayed 1 night in Jul 2023
Response from KF on 30 Jul 2023
Dear guest,thank you very much for your feedback.We are looking forward to welcoming you again and wish you all the best.Leonardo Hotel Heidelberg

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
outdoor courtyard and friendly staff
Stayed 1 night in Jun 2023
Response from KF on 30 Jul 2023
Dear Donald,thank you very much for your kind feedback.We are looking forward to welcoming you again.Leonardo Hotel Heidelberg

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfortable room, small bathroom but great shower. Seated area outside which was nice to enjoy a cold beer. Friendly staff.
Stayed 1 night in Jun 2023
Response from KF on 23 Jun 2023
Dear Elizabeth,thank you very much for your great feedback.We hope to welcome you again and wish you all the best.Yours,Leonardo Hotel Heidelberg

6/10 Okay

Dev

Stayed 1 night in Jun 2023

10/10 Excellent

Nagesh

Stayed 1 night in Apr 2023

8/10 Good

CEDRIC

Stayed 2 nights in Dec 2022
Response from KF on 14 Dec 2022
Dear Cedric,thank you very much for your kind feedback.We wish you a wonderful christmas time.Leonardo Hotel Heidelberg

8/10 Good

Rod

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Aug 2022
Response from KF on 25 Aug 2022
Dear Rod,thank you very much for your great feedback.We are looking forward to welcoming you again.Your Leonardo Hotel heidelberg

6/10 Okay

Klaus

Stayed 1 night in Jul 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Never again
Will not come back. This is the third time I stayed here all three times had issues with the room. Room smelled like someone smoked inside it. They changed the room for me second room ac did not work. This is the Sam experience I have had all three times. Hotel needs a major cleaning of all the carpets. For a 150 euro a night the hotel should be cleaner and a little more kept up.
Stayed 1 night in Jun 2022

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
A god place to stay albeit a little out of Heidelberg
Stayed 1 night in Jun 2022

6/10 Okay

Mostafa

Business traveller
Stayed 1 night in May 2022

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel away from the city
Nice hotel a little far away from the city with spa and gym. Breakfast is outstanding.
Stayed 2 nights in Nov 2021
Response from Katja Franke on 19 Dec 2021
Dear Stephanie, thank you very much for your great feedback. We are looking forward to welcoming you again. All the best! Leonardo Hotel Heidelberg

10/10 Excellent

Marcin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

6/10 Okay

Nancy

Travelled with family
older, location wasn't in walking distance to river walk
Stayed 2 nights in Jul 2021

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at Leonardo visiting Heidelberg
What a wonderful friendly staff! They helped us with which bus to take to and from downtown, (about a 10 minute bus ride from the hotel)gave us a map of the old town Heidelberg and which trails to visit. They were just so great. Clean rooms, excellent breakfast. Definitely will rebook next trip there!!!!
Stayed 2 nights in Jun 2021
Response from Katja Franke on 22 Jun 2021
Dear Ali, thank you very much for your great feedback. We are glad that you enjoyed your stay with us and we are looking forward to welcoming you again. All the best, Leonardo Hotel Heidelberg

8/10 Good

Timothy

Liked: Staff & service, room comfort
AC did mot work the first night and the room smelled like cigarettes.
Stayed 1 night in Aug 2020

8/10 Good

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good visit, great price
Good economy hotel
Stayed 1 night in Aug 2020

6/10 Okay

Abdullah

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were were super friendly and professional. The breakfast served at the hotel was by far the best breakfast of all the hotels we stayed at. Amazing!
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 1 night in Mar 2020
Response from Stefanie on 16 Mar 2020
Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Stefanie Beck Rooms Division Manager Leonardo Heidelberg

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from Katja Franke on 11 Mar 2020
Sehr geehrter Gast, vielen Dank für Ihre gute Bewertung. Wir hoffen, Sie wieder bei uns begrüßen zu dürfen. Ihr Leonardo Hotel Heidelberg

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from SB on 31 Oct 2019
Lieber Peter, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Stefanie Beck Rooms Division Manager Leonardo Hotel Heidelberg

8/10 Good

Mattthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Stefanie Beck on 26 Nov 2019
Dear Matthew, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Leonardo Hotel Heidelberg

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean and tidy, can wait a while to be served in bar
Stayed 5 nights in Aug 2019
Response from Stefanie Beck on 26 Sept 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stefanie Beck Rooms Division Manager Leonardo Hotel Heidelberg

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Stefanie Beck on 26 Sept 2019
Dear Gordon, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stefanie Beck Rooms Division Manager Leonardo Hotel Heidelberg

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean place and quiet for sleeping. The only thing was that it was quite far from the city centre and it was far from restaurants near by. Loved the hotel, but next time I would stay closer to the city.
Stayed 4 nights in Jul 2019
Response from S.Beck on 31 Jul 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stefanie Beck | Rooms Division Manager

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The room was clean and updated. Had a very nice stay.
Stayed 7 nights in Jul 2019
Response from S.Beck on 31 Jul 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stefanie Beck | Rooms Division Manager

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Stefanie Beck | Rooms Division Manager on 19 Jul 2019
Lieber Steven, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I have paid for 1 night and I informed by email that I will check in on the 12 instead of 11 however when I came my booking was cancelled
Stayed 1 night in Jul 2019
Response from Stefanie Beck / Rooms Division Manager on 19 Jul 2019
Dear Guest, please contact the hotel directly to clear your reservation issues.

10/10 Excellent

Natacha, Mauritius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was good and the staff helpful only the shower is small in order to take a good bath
Stayed 3 nights in Jul 2019
Response from Stefanie Beck / Rooms Division Manager on 17 Jul 2019
Dear Natacha, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Stefanie Beck | Rooms Division Manager on 5 Jul 2019
Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
It’s a place to lay your head and shower. The staff are not friendly and we felt like they could take it or leave it whether we were there or not.
Stayed 1 night in Jun 2019
Response from Stefanie Beck | Rooms Division Manager on 3 Jul 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Car Parking and Breakfast Charges
Charges of 8 Euro per day for parking in a village suburb of Heidelberg - ridiculous. Breakfast was not included.
Stayed 2 nights in Jun 2019
Response from Stefanie Beck | Rooms Division Manager on 24 Jun 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

4/10 Poor

Mohsen

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from Stefanie Beck | Rooms Division Manager on 14 Jun 2019
Dear Mohsen, Thank you for taking the time to share your feedback. Could you please be so kind and inform me why your stay was not comfortable. We need feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

8/10 Good

Snejana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Stefanie Beck / Rooms Division Manager on 2 May 2019
Dear Snejana, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

6/10 Okay

Verified traveller

Liked: Room comfort
Good matress.
Stayed 2 nights in Mar 2019
Response from Stefanie Beck | Rooms Division Manager on 5 Apr 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely

4/10 Poor

Wing Keung

Liked: Cleanliness, property conditions & facilities, room comfort
No elevator! Confused management
There’s no elevator for some of the rooms! You have to pull your luggage upstairs by yourself. No staff helped with luggage! Confused instruction for guests to go all the way on the other side of the lobby to an elevator and then go up and down to find out that elevator only leads to some other rooms after a long and exhausting walk and moving of big luggage. Staff lack of knowledge of nearby restaurant. We arrived on Monday and the staff recommended us a restaurant that closes on Monday. After pulling luggage to a wrong elevator and then upstairs for 20-30 mins plus a 20-25mins walk in dark and found out that restaurant closed on Monday we went back to the hotel at 9:30pm and then the staff told us the small pizzeria in the hotel was just closed at 9:30pm and the chef had gone and no food can be offered. After making complaints at the reception, the staff there helped to fix the problem by asking the chef (that means actually the chef had not gone) to help preparing food for us.
Stayed 1 night in Feb 2019
Response from Stefanie Beck / Rooms Division Manager on 19 Feb 2019
Dear Wing Keung, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay as usual. I stayed here three times during my travels to Heidelberg.
Stayed 16 nights in Dec 2018
Response from Angela Weißberg on 9 Jan 2019
Dear guest, thank you so much for your feedback. Hope to see you soon. Kind regards

8/10 Good

Probe, North Carolina, USA

Travelled with family
Liked: Cleanliness, staff & service
Excellent: Staff OK: Room - telephone didn’t work; heat stuck on high; room not vacuumed very well (M&Ms found on floor); peep hole in door was broken. Transportation: Take city bus #33 to Gregor-Mendel-Real Schulz stop from Heidelberg Bahnhof. Walk about 400 meters from stop to hotel.
Stayed 1 night in Dec 2018
Response from Stefanie Beck, Room Division Manager on 11 Jan 2019
Dear Probe, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. See you,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
The Leonaardo is a a hotel , where you will get what you are looking for! Compared to their rates they are doing well! It is a clean and good budget hote but a little too far from downtown and the rooms are small
Stayed 2 nights in Dec 2018
Response from Ángela Weißberg on 27 Dec 2018
Dear Anonymus, thank you so much for your rating. All the best for you. Kind regards

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Angela Weißberg on 16 Nov 2018
Dear Colin, thank you so much for your feedback. We are very happy that you liked it with us. Hope to see you soon. Kind regards, Angela, Guest Relations Manager