Daily buffet breakfast (EUR 12 per person)

Reviews of Hotel & Restaurant Hackteufel

Hotel & Restaurant Hackteufel
Steingasse 7, Heidelberg, BW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 238 out of 413 reviews" "
Rating 8 - Good. 141 out of 413 reviews" "
Rating 6 - Okay. 27 out of 413 reviews" "
Rating 4 - Poor. 3 out of 413 reviews" "
Rating 2 - Terrible. 4 out of 413 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
An amazing location, walkable distance to the center and the rooms and atmosphere are so cozy
Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Nice location
Stayed 1 night in Dec 2023

10/10 Excellent

Linda

Liked: Cleanliness
Stayed 3 nights in Dec 2023

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location. Excellent staff and good food. Room was very comfy.
Stayed 1 night in Nov 2023

10/10 Excellent

Simone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location this is the second time I booked, will book again.
Stayed 3 nights in Oct 2023

8/10 Good

Zachary

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a busy area of town. Parking wasn’t convenient, especially if you have large luggage. The room itself was big and comfortable.
Stayed 1 night in Oct 2023

10/10 Excellent

steven

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is an excellent property to stay at as a family as long as you are not a light sleeper. The owner is very nice, speaks English and makes sure everything there is taken care of. The location is in the old section of the city, you literally walk out the door and you have restaurants, bars, stores etc...The food at their restaurant for lunch and dinner is very good. Breakfast is typical European small servings where you serve yourself bread, fruit, small sausages, cereal and some cheeses. I mentioned light sleepers since due to the location at night people are outside downstairs from your window eating and drinking and talking until the places close down. It is fairly quiet and they provide ear plugs if the noise bothers you. For us since we were so busy we just slept as soon as we got back. We will stay here again if we return to Heidelber.
Stayed 7 nights in Oct 2023

10/10 Excellent

Clint

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel choice.
The hotel was in the perfect location, right in the heart of the old city. The staff was extremely friendly and the room was very clean. The restaurant downstairs, which you walk through for check-in, was tasty and I had both dinner and breakfast there. Would definitively stay here again. The hotel is boutique, with 13 rooms and family owned, which adds to the appeal.
Stayed 1 night in Sep 2023

10/10 Excellent

Norbert

Stayed 1 night in Oct 2023

10/10 Excellent

Olena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Very good restaurant. Big white washroom with a bathtub and shower, mirrors and wardrobe (room 4). No air conditioner. The pillow was lumpy. Could be a noise from the kitchen below the room ( after the closure time in the evening).
Stayed 2 nights in Sep 2023

10/10 Excellent

Ilinda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
No air conditioning means a peoblem in summer. No on site parking had to walk a long way from car.
Stayed 1 night in Sep 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities
It was really hot during our stay, and a ceiling fan would have been much better than the fan on the stand that was provided. Loved the stay otherwise!
Stayed 1 night in Aug 2023

8/10 Good

Matthew, Erskineville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very clean room. Only negative no tea and coffee making facilities.
Stayed 1 night in Aug 2023

10/10 Excellent

Kyle, Park Ridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location - right by the bridge and castle. The room was huge and we could have stayed there for weeks, it felt so comfortable. Restaurant has the best food in town.
Stayed 3 nights in Aug 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel located in the center of old Heidelberg on a pedestrian street. Lots of character and close to everything. We would happily stay there again.
Stayed 2 nights in Jul 2023

10/10 Excellent

Kirby

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Justine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My kid and I both enjoyed the authentic vibe of this historic hotel in the heart of Heidelberg. The central location was awesome, but we were immersed in the hustle and bustle of the restaurants below and the cleanup afterwards. It’s noisy (especially with open windows to catch the breeze) but not unexpected. Try to park in structure P12 as the hotel offers discount vouchers (10€/night) instead of the usual rate. We didn’t get a chance to try the restaurant but it looked lovely and the staff were all delightful, especially Dennis (who hooked me up with a much-needed coffee each morning and provided insider tips). Room Details: large size on the 3rd floor with two twin beds, a standing fan, fridge available but had to be plugged in, no coffee maker, no top sheets (but available in the hallway closet), bathroom had a corner shower, everything was clean.

10/10 Excellent

Dustin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it!!!!
If you’re reading this and your dates are available, stop reading and BOOK IT!!! Pros: central location, our “room” was an apartment with full stocked kitchen, dining table that seats 4, kind size bed, 1.5 bathrooms and made us feel like a local. It overlooked the Main Street leading to the old bridge with great restaurants, ice cream parlors and coffee shops. Clothes washing machine inside of apartment was amazing also. Small outside patio in the rear for quiet evening relaxation. Easy walk to 2 bus stations. Cons: Lively European street (noise is easily canceled out by the windows being closed). Second bed was a pull out couch that we thought was comfy but may be an issue for some.
Stayed 4 nights in Jun 2023

10/10 Excellent

Justin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely helpful and friendly. Room was clean and very comfortable. The area of the hotel is within walking distance of a lot of sights and restaurants. Highly recommend staying here if you are in Heidelberg.
Stayed 1 night in Jun 2023

8/10 Good

Madeline

Stayed 2 nights in May 2023

10/10 Excellent

Kirtlye

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved this hotel’s historic building and decorations. The room was very clean and comfortable and the restaurant downstairs was excellent. Be aware if arriving by car because driving the narrow streets packed with people is a little tricky.
Stayed 1 night in May 2023

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Stayed in top room, number 12. Converted attic with timber framing. Really cool. View of castle.
Stayed 2 nights in May 2023

10/10 Excellent

Jason, Sandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The employees were very nice, and always helpful, nothing but good interactions with them. Dennis was especially friendly, and helpful! The restaurant was wonderful, and we had several good meals there. The location is centrally located, and close to just about everything.
Stayed 6 nights in Mar 2023

10/10 Excellent

Roberta

Stayed 2 nights in Mar 2023

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, roomy, good location
The check in was inside a restaurant. Lift was available to our room. The room itself was very nice, clean, roomy. There was some restaurant noise from the outside street but nothing that kept us awake. The second bed was sufficient for our adult son traveling with us, but the main bed mattresses were really hard.
Stayed 1 night in Jan 2023
Response from Thank you on 4 Feb 2023
Thank you for the great review.Your Hackteufel Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you visit Heidelberg this is wjere you should s
The hotel and restaurant were amazing. The staff were so friendly, going above and beyond to make sure we got the most of our short time in Heidelberg. Our room was amazing and we can't wait to come back for a longer stay. The food i. The restaurant was very good, we ate both lunch and dinner there on the same day!
Stayed 1 night in Dec 2022

10/10 Excellent

Jennifer

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location! Walk to everything so easily. A little loud outside at night on the weekend, but the thoughtful hotel owners included earplugs, and we all slept great in the large, comfy beds. Large room, super clean. Friendly staff. Amazing breakfast. 10/10 would stay here again.

10/10 Excellent

Stanley, APO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apples on the hall table were a nice touch. Also restaurant was great for breakfast and dinner. Elevator was a big plus. Location was amazing, steps from the Old Bridge and main plaza. A very pleasant stay.
Stayed 7 nights in Dec 2022

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with an amazing staff that made us feel right at home.
Stayed 1 night in Sep 2022

8/10 Good

Heidi M.

Liked: Cleanliness
Best location
Upon check-in we were informed our booking was for 2 people but our confirmation showed it was for 4. It appears this glitch was the fault of VRBO. It ended up not being a problem and they made up a second bed, which was a futon for our teens. The online photos showed two separate rooms so we were thinking we were getting a place with two actual bedrooms. But it was showing two separate bookable rooms. The room was very spacious and bright. The location can't get better. It is a one minute (if that) walk to Der Alte Brüke on one side and 1 minute walk to the Hauptstrasse. The Schloss is only a 5 minute walk to the bottom of the stairs. It is in a lively part of town however the noise was never an issue at all. You have access to a patio which was lovely. You may want to stop and get a bag of coffee. There was tea and a coffee pot but no coffee grounds. Or simple walk a few steps to a café. Because the futon was being used as a bed the only place to sit and relax was one small chair or the dining table chairs. For us it was no problem because we didn't spend much time in the room at all! There is laundry and a drying rack. There is a full bathrrom with a tub/shower as well as a separate second toilet and sink which is helpful when traveling with 4 people. The restaurant downstairs has amazing food! So make sure you take advantage of that as well! I had sent two emails prior to booking to confirm our room and ask about the check in process and they were not responded to prior to our arrival, however everything went according to plan. You won't regret staying here. It is a wonderful location with ample space that truly can not be beat.
Stayed 4 nights in Aug 2022

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2022

10/10 Excellent

Peter

Stayed 4 nights in Jul 2022

8/10 Good

Ursula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with very friendly staff. Photos on website a bit misleading since our room was very small. We requested to upgrade but hotel was full so not possible. We would advise others to carefully choose the room they book if they prefer more space. The restaurant is very cozy, and the food is excellent!
Stayed 1 night in Jul 2022

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was in the ild town of Heidelberg and very easy to see Heidelberg!
Stayed 4 nights in Jun 2022

2/10 Terrible

Yoav

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room wasn’t clean, no air conditioning, electrical wires on the floor, very noisy ( right above the restaurant ). Heidelberg is one big tourist trap and this hotel is no exception. Stay away .
Stayed 2 nights in Jun 2022

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, Very affordable. Great food at Hacksteubel restaurant
Stayed 1 night in Jun 2022

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good hotel. Nice breakfast
Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location, right downtown and easy to reach by bus from trainstation. Room itself was very nice but bathroom extremely small
Stayed 4 nights in May 2022

10/10 Excellent

Mark

Stayed 1 night in Apr 2022
Response from Monika Jäger on 5 May 2022
vielen Dank für Ihre gute Bewertung.

8/10 Good

Angeline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a bad hotel.
The host was very friendly and accommodating, room was comfortable for 3 pax (2 adults + 1 child). Unfortunately, our room was facing the street and there was lots of ruckus midnight which we couldnt sleep well at all (too noisy) Plenty of food options and a short walk to the main shopping street + other sightseeing sites.
Stayed 2 nights in Dec 2021

10/10 Excellent

Ashlee

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had such a great time. Loved our stay.
Stayed 3 nights in Jan 2022

10/10 Excellent

Teresa

Stayed 2 nights in Dec 2021

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again.
Staff very friendly. The room was spacious and the bed was very comfortable. Breakfast was very nice. We had dinner one night in the restaurant and it was outstanding. Best red cabbage I have ever had. Pork very tender. Great location for walking around town. All cobblestones, so wear good walking shoes!
Stayed 2 nights in Dec 2021

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful proprietor, location and food.
Stayed 1 night in Dec 2021

10/10 Excellent

socorro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hackteufel
Very nice staff, good restaurant, great location.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming german style and in great condition. Perfect location in heart of old town. Yet quiet in the room.
Stayed 2 nights in Oct 2020