2 outdoor pools, pool cabanas (surcharge), pool umbrellas

Reviews of Peppermill Resort Spa Casino

4 out of 5
Peppermill Resort Spa Casino
2707 S. Virginia Street, Reno, NV

Reviews

8.8

Excellent

Rating 10 - Excellent. 3686 out of 5824 reviews" "
Rating 8 - Good. 1173 out of 5824 reviews" "
Rating 6 - Okay. 445 out of 5824 reviews" "
Rating 4 - Poor. 249 out of 5824 reviews" "
Rating 2 - Terrible. 271 out of 5824 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Haven’t stayed here in awhile but it’s still very clean with a lot of food options. Miss the wheel of fortune games
Stayed 1 night in May 2024
Response from Service Excellence on 26 May 2024
Hello Rebecca, we appreciate your choice to stay at the Peppermill and for taking the time to leave us a 5-star review. It brings us joy to know that you enjoyed the variety of food options we offer.

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I go to Reno / Tahoe 4-5 times a year for 5 years and we always stay at Peppermill’s Tuscany tower. Everything is great! ESP the tub in the room. Awesome service every time.
Stayed 2 nights in May 2024
Response from Service Excellence on 26 May 2024
Good afternoon, Christine. We sincerely appreciate your continued patronage at the Peppermill. Your 5-star review means a lot to us, and we are thrilled to know that you had a wonderful stay with us. Thank you for your kind words!

10/10 Excellent

Van

Travelled with family
Liked: Amenities
The Peppermill is our favorite place to stay. The rooms in the Tuscany tower are gorgeous, quiet, and very clean. The facilities are beautiful. If I were given a choice between the Ritz-Carlton and the Peppermill, I would choose The Peppermill because of the very friendly staff.
Stayed 3 nights in May 2024
Response from Bonnie C. on 25 May 2024
Thank you, Van, for being our guest at the Peppermill Resort Spa Casino. We appreciate your comments, and we hope you return as our guest again soon.

8/10 Good

Denise, North Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was in very good shape considering how old it was. Everything was well maintained. No issues with staying in a non-tower room. They let us check in over 4 hours early, and checking out was so easy.
Stayed 2 nights in May 2024
Response from Service Excellence on 24 May 2024
Thank you, Denise, for being our guest at the Peppermill Resort Spa Casino. We appreciate your comments, and we hope you return as our guest again soon.

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Service Excellence on 24 May 2024
Thank you, Scott, for your 5 out of 5-star rating and choosing the Peppermill Resort Casino. We hope you return as our guest again in the future.

8/10 Good

Vann, elk grove

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice as being first time there.
Stayed 1 night in May 2024
Response from Service Excellence on 24 May 2024
Thank you, Vann, for your rating and providing your feedback about your visit. We are glad you enjoyed your stay, and we hope to have you as our guest again soon here at the Peppermill.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel
Stayed 1 night in May 2024
Response from Service Excellence on 24 May 2024
Thank you, Veronica, for choosing the Peppermill Resort Spa Casino and for your rating of 5 out of 5-stars. We hope to have you back as our guest soon.

8/10 Good

steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Bonnie C. on 25 May 2024
Thank you, Steve, for choosing the Peppermill Resort Casino. We hope you return as our guest again in the future

10/10 Excellent

Laronda, Palm Desert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The registration and Bell Desk staff are professional and super helpful.
Stayed 3 nights in May 2024
Response from Service Excellence on 24 May 2024
Thank you, Laronda for choosing the Peppermill and for your 5-star review! We are happy to hear that our Bell and Front desk staff provided you excellent service.

10/10 Excellent

Victor, El Paso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in May 2024
Response from Service Excellence on 23 May 2024
Thank you, Victor for choosing to stay at the Peppermill, and for the 5-star review! We are happy to hear your stay was amazing. We hope to see you again soon!

10/10 Excellent

Tesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Service Excellence on 24 May 2024
Thank you, Tesha, for your 5 out of 5-star rating, we hope you had a great time here at the Peppermill and look forward to you returning as our guest.

4/10 Poor

Denella

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Service Excellence on 23 May 2024
Good morning, Danella, we would like to extend our sincerest apologies for not meeting expectations. If you would like to discuss your concerns about your visit, please feel free to contact our Service Excellence department. It is our hope that we can assist you and you will choose the Peppermill in the future.

8/10 Good

Gretha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 2 nights in Apr 2024
Response from Service Excellence on 22 May 2024
Thank you, Gretha, for choosing the Peppermill and your 4 out of 5-star rating. We hope you return as our guest again soon.

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Room clean and comfortable. I liked 👍
Stayed 3 nights in May 2024
Response from Service Excellence on 21 May 2024
Thank you, Jorge, for your 5 out of 5-star rating and providing your feedback on your visit. We are glad to hear you enjoyed your stay here at the Peppermill and look forward to having you as our guest again soon.

10/10 Excellent

Adeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay ! Nice, quiet, easy to access and to park. Beautiful roulettes. Perfect swimming pool and breakfast there
Stayed 1 night in May 2024
Response from Service Excellence on 21 May 2024
Thank you, Adeline, for your 5 out of 5-star rating and providing your feedback about your visit. We are glad you enjoyed your stay, and we hope to have you as our guest again soon.

10/10 Excellent

Keanu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel and the room was beautiful
Stayed 3 nights in May 2024
Response from Service Excellence on 21 May 2024
Thank you, Keanu, for choosing the Peppermill, being our guest, and rating a 5 out of 5-stars! We are glad to hear you enjoyed the hotel and your room.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice decor
Stayed 1 night in May 2024
Response from Service Excellence on 21 May 2024
Thank you, John, for being our guest at the Peppermill and your 4 out of 5-star rating. We appreciate you taking the time to rate your visit and hope to have you as our guest again soon.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay overnight. It’s the second time we have stayed there and both times were excellent.
Stayed 1 night in May 2024
Response from Service Excellence on 21 May 2024
Thank you, Sarah, for your 5 out of 5-star rating and providing your feedback about your visit. We are glad you enjoyed your visit, and we hope to have you as our guest again soon.

10/10 Excellent

CHERIE, Pacheco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Service Excellence on 21 May 2024
Thank you, Cherie, for your 5 out of 5-star rating, we hope you had a great time here at the Peppermill and look forward to you returning as our guest.

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was amazing and the hotel was very flwan . We had dinner on the property and enjoyed it. We will stay here again and have recommended peppermill to many friends already
Stayed 1 night in May 2024
Response from Service Excellence on 21 May 2024
Thank you, Olivia, for choosing the Peppermill, being our guest, and rating a 5 out of 5-stars! We are glad to hear you enjoyed your visit and the dining options Peppermill has to offer. We look forward to your return.

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my wife visited Reno for our first time and really enjoyed our stay at the Pepper Mill Resort. The property was in excellent condition and the room was very spacious. We would definitely recommend this particular Hotel to other travelers.
Stayed 3 nights in May 2024
Response from Service Excellence on 21 May 2024
Thank you, Larry, for choosing the Peppermill Resort Spa Casino and rating a 10 out of 10-star rating. We appreciate your comments, and we are glad you enjoyed the restaurants, bars, and pool area during your visit. We hope to see you soon.

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean
Stayed 2 nights in May 2024
Response from Service Excellence on 21 May 2024
Thank you, Nancy, for choosing the Peppermill Resort Spa Casino. We appreciate your 5 out of 5-star rating and are glad you enjoyed your visit. We hope to have you as our guest again soon.

10/10 Excellent

Rachell, Hayden

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Service Excellence on 21 May 2024
Thank you, Rachell, for your 5 out of 5-star rating, we hope you had a great time here at the Peppermill and look forward to you returning as our guest.

10/10 Excellent

Stacy

Travelled with family and small children
The staff are very helpful and nice, and the banana splits are delicious. We love the pools and hot tubs and the beds are very comfortable.
Stayed 1 night in May 2024
Response from Service Excellence on 21 May 2024
Thank you, Stacy, for being our guest at the Peppermill Resort Spa Casino. We appreciate your comments, and we are pleased that we were able to provide you with our "Peppermill 4 Diamond Service." We hope to see you again soon.

2/10 Terrible

Michelle

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Paid a large amount of money for a room and were given a subpar room. We live in Reno and used the Peppermill for our weekend getaway when we can get a babysitter. We were told by valet to park the motorcycle in a yellow slash spot at the end of a parking spot. Did so and woke up to a warning about parking. I can safely say any friends and family that come to town will now be told to use the Atlantis. We will no longer be returning to the Peppermill as well. Very disappointed in this resort
Stayed 1 night in May 2024
Response from Service Excellence on 21 May 2024
Good morning, Michelle, thank you for providing your feedback regarding your visit. We apologize for any issues experienced while on property. We have passed along your feedback to the appropriate management to avoid this from happening in the future. Please contact our Service Excellence department if you would like to further discuss your visit.

10/10 Excellent

Sharon Lynne

Liked: Property conditions & facilities
Stayed 3 nights in May 2024
Response from Service Excellence on 21 May 2024
Thank you, Sharon Lynne, for your 5 out of 5-star rating and providing your feedback on your visit. We are glad to hear you enjoyed your stay here at the Peppermill and look forward to having you as our guest again soon.

10/10 Excellent

David

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Service Excellence on 21 May 2024
Thank you, David, for choosing the Peppermill Resort Spa Casino. We appreciate your 5 out of 5-star rating and are glad you enjoyed your visit. We hope to have you as our guest again soon.

6/10 Okay

Tara, Salinas

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The coffee machine in the room was broken. The room is very nice, new and clean. We saw someone arrested at the pool yesterday for stealing tips that were left on tables.
Stayed 1 night in May 2024
Response from Bonnie C. on 19 May 2024
Good afternoon, Tara, we would like to extend our sincerest apologies for not meeting expectations. If you ever have any issues while on property, please feel free to contact our Service Excellence department so we can address your issues for you. It is our hope that we can assist you and you will choose the Peppermill the next time you are in the area.

10/10 Excellent

Kim

Travelled with family
Liked: Property conditions & facilities
Wheelchair for my Dad
Stayed 2 nights in May 2024
Response from Bonnie C. on 19 May 2024
Good afternoon, Kim, for choosing the Peppermill Resort Spa Casino and for your 5 out of 5 review. We hope to have you back as our guest soon

6/10 Okay

Murray

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Service Excellence on 21 May 2024
Good morning, Murray, we would like to extend our sincerest apologies for not meeting expectations. If you would like to discuss your concerns about your visit, please feel free to contact our Service Excellence department. It is our hope that we can assist you and you will choose the Peppermill the next time you are in the area.

10/10 Excellent

Lennix

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top tier
Stayed 1 night in May 2024
Response from Bonnie C. on 26 May 2024
Hello Lennix, thank you for choosing the Peppermill and for your 5-star rating! We're glad you enjoyed your stay with us. We hope to welcome you back soon.

8/10 Good

brian

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very nice place. Clean and always enjoy the pool area too.
Stayed 1 night in May 2024
Response from Bonnie C. on 19 May 2024
Good morning, Brian, for choosing the Peppermill Resort Spa Casino and for your nice comments. We hope to have you back as our guest soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Peppermill. I remember when it was a tiny restaurant. Something about this place is so relaxing and cool. Staff is super nice. Everything you need is downstairs. Spendy, but what isn't now-a-days.
Stayed 1 night in May 2024
Response from Bonnie C. on 19 May 2024
Good morning, Michael, for choosing the Peppermill Resort Spa Casino and for your nice comments. We hope to have you back as our guest soon.

6/10 Okay

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is over priced
Stayed 1 night in May 2024
Response from Service Excellence on 21 May 2024
Good day, Barry, thank you for providing your comments regarding your visit. Regarding to our pricing, the slight rise in cost of certain items correlates with the rise in cost of goods in the market. We also stay competitive with other resorts and restaurants of our caliber. We are always looking for ways to offer discounts or benefits for our guests through our promotions and card holder benefits to offset this.

10/10 Excellent

Maury, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Bonnie C. on 18 May 2024
Thank you, Maury, for choosing the Peppermill Resort Spa Casino and your rating of 5 stars. We hope to have you back as our guest soon.

10/10 Excellent

Ariana

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Bonnie C. on 18 May 2024
Thank you, Ariana, for choosing the Peppermill Resort Spa Casino and your rating of 5 stars. We hope to have you back as our guest soon.

6/10 Okay

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Bonnie C. on 19 May 2024
Good morning, Kathy, we would like to extend our sincerest apologies for not meeting expectations. If you would like to discuss your concerns about your visit, please feel free to contact our Service Excellence department. It is our hope that we can assist you and you will choose the Peppermill the next time you are in the area.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Bonnie C. on 17 May 2024
Thank you, Susan, for choosing the Peppermill Resort Spa Casino and your rating of 5 stars. We hope to have you back as our guest soon.

10/10 Excellent

ED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable from the moment I pulled in . Thank you
Stayed 2 nights in May 2024
Response from Service Excellence on 16 May 2024
Thank you, ED, for choosing the Peppermill Resort Spa Casino and for your rating of 5 out of 5-stars. We hope to have you back as our guest soon.

8/10 Good

Adrian, Killeen

Stayed 3 nights in May 2024
Response from Service Excellence on 16 May 2024
Good morning, Adrian, thank you for your recent stay at the Peppermill and your 4 out of 5-stars rating. We hope to see you soon.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Bonnie C. on 16 May 2024
Thank you, Andrea, for choosing the Peppermill Resort Spa Casino and for your rating of 5 out of 5-stars. We hope to have you back as our guest soon.

8/10 Good

La Vaughn, Elk Grove

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the property but the resort fee is expensive.
Stayed 1 night in May 2024
Response from Service Excellence on 14 May 2024
Good morning, La Vaughn, thank you for your recent stay at the Peppermill and your 4 out of 5-stars rating. We hope to have you as our guest again soon.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Service Excellence on 15 May 2024
Thank you, Kevin, for choosing the Peppermill Resort Spa Casino and for your rating of 5 out of 5-stars. We hope to have you back as our guest soon.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and Wendy was fantastic when checking us in.
Stayed 1 night in May 2024
Response from Service Excellence on 14 May 2024
Thank you, Christine, for your 5 out of 5-star rating and providing your feedback on your visit. We are glad to hear you enjoyed your stay here at the Peppermill and that our Front Desk staff provided our “Peppermill 4 Diamond Service.” We hope to see you again soon.

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel. Big casino. Great food in Biscotti
Stayed 1 night in May 2024
Response from Bonnie C. on 14 May 2024
Thank you, Lori, for choosing the Peppermill Resort Spa Casino. We appreciate your 5 out of 5-star rating and are glad you enjoyed your visit. We hope to have you as our guest again soon.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to the poker room.
Stayed 4 nights in May 2024
Response from Bonnie C. on 14 May 2024
Thank you, Kenneth, for choosing the Peppermill Resort Spa Casino. We appreciate your 5 out of 5-star rating and are glad you enjoyed your visit. We hope to have you as our guest again soon.

10/10 Excellent

Carly

Stayed 1 night in May 2024
Response from Bonnie C. on 15 May 2024
Good evening, Carly, thank you for your recent stay at the Peppermill and your 5 out of 5 rating. We hope to have you as our guest again soon.

8/10 Good

Richard

Liked: Cleanliness, staff & service
OK it's Reno, not Vegas. This is a HUGE hotel, some very good rooms, some not so much. Decently quiet.
Stayed 2 nights in May 2024
Response from Bonnie C. on 15 May 2024
Good evening, Richard, thank you for your recent stay at the Peppermill and your 4 out of 5-stars rating. We hope to have you as our guest again soon.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
na
Stayed 2 nights in May 2024
Response from Service Excellence on 13 May 2024
Thank you, Emily, for choosing the Peppermill, being our guest, and rating a 5 out of 5-stars! We hope to have you as our guest again soon.

4/10 Poor

Katherine, spring creek

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
So I think I need to just avoid peppermill at this point. Two times in a row we have had bad experiences. First… we book, we expect to pay a resort fee.. but then we paid a crazy huge deposit on top of that. Like I’m okay with a deposit but you have my credit card on file. They closed the pool bar and snack bar which again, I could deal with, but they wouldn’t allow us to order in pizza because it wasn’t from the peppermill. Like okay I wanted to order from the snack bar but we couldn’t. Again, oh well I’ll deal. Our room was supposed to be a suite and we got a dirty basic room. They did switch us but not without complaining. Like bro I’ll stay home if I have to stay in a gross room. But if I cancelled I’d be charged anyway… We then go by the gift shop and get a 6 pack of modelo to take back to our room.. we stopped at biscottis to grab some food because we were legit starving after running back and forth from our room to the front desk to another room to the pool to the bar… all in under an hour. So we go to biscottis. The waiter comes in and tells us we better not get rowdy. Umm sir I don’t even drink. My husband and his friend do. Whatever.. the food was pretty okay .. I remembered it being better before. So we took the rest to go. The bed was comfortable and the kid that was in charge of room service was so amazing! When we went out to look for the aurora borealis there were some security guards taking down someone that was breaking into cars. They were all really nice.
Stayed 2 nights in May 2024
Response from Bonnie C. on 15 May 2024
Good evening Katherine, thank you for choosing to stay at the Peppermill. We are sorry to hear about the struggles you had while on property. We will be sure to send your comments to our management staff for review. Please feel free to contact our Service Excellence department while on property in the future so we can address the issues while you are on property. We hope to have you as our guest again soon.