All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 1796 out of 4266 reviews" "
When we arrived in our room we looked out and had a great view. We noticed that the room only had one chair that was stained and had rips in the upholstery. We called the front desk about it. They said they had given us an ADA accessible room and it only can with one chair. They said they would bring us another chair. The chair never came. That was over 6 hours ago. My wife went to get into the bed shortly after that, she just wanted to take a nap. She noticed stains on the sheets and a cigarette burn on the back. it looked like someone had a ball point pen and marked up the sheets. She was concerned that the sheets were unclean. She called house keeping and told them. They said they would come and change the sheets. We went to the hot tub and to the casino afterwards. After returning we saw the sheets had not been changed. We called back and got no answer. We then called the front desk and they said they would contact house keeping. After about 10 minutes we got a knock on the door. It was a nice lady with sheets. Unfortunately she said we would have to put the sheets on ourselves. I have alway thought the Nugget was a nice clean hotel. This trip really change my thoughts on the Nugget.
David
Stayed 1 night in May 2024
Response from Stacy on 26 May 2024
Please accept our sincere apologies that your room did not meet our cleanliness standards. I have asked our Housekeeping management to discuss these challenges with you this morning prior to your departure. It is our ongoing goal for each guest to have a memorable stay and we are sorry we did not meet this expectation.
10/10 Excellent
Alyassa
Travelled with family, Travelled with family and small children, Travelled with partner
Please check Yelp if you would like to see the review!
Vanessa Polgar
Stayed 2 nights in May 2024
Response from Phillip Stuchlik on 25 May 2024
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
Selina
Travelled with family, Travelled with partner
24 May 2024
Liked: Cleanliness, staff & service, amenities
Nice and quiet stay.
Selina
Stayed 1 night in May 2024
Response from Phillip Stuchlik on 24 May 2024
Thanks for staying with us. We appreciate your feedback!
6/10 Okay
Laura, Tehachapi
Travelled with partner
24 May 2024
Liked: Staff & service
Not happy about the resort fee. We didn't need any of the items/services provided. I did take the two very small bottles of water the first day but they never replenished them so I paid $90.00 for two very tiny bottles of water. Joke.
Laura
Stayed 2 nights in May 2024
Response from Phillip Stuchlik on 24 May 2024
Thanks for staying with us. We appreciate your feedback!
Thanks for staying with us. We appreciate your feedback!
4/10 Poor
Fernando
Travelled with family, Travelled with group
21 May 2024
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Our rooms were right off the I-80 freeway. The a/c poise somewhat dampen the traffic noise but it was extremely difficult to sleep. Both rooms were not only not cleaned, but even the trash cans were not even emptied. I mentioned this occurrence while checking out but the manager in turn was not even concerned or too busy to address my grievances. Will not stay there again.
Fernando
Stayed 2 nights in May 2024
Response from Phillip Stuchlik on 23 May 2024
Thanks for staying with us. We appreciate your feedback!
Thanks for staying with us. We appreciate your feedback!
4/10 Poor
Sarah, Carson City
19 May 2024
My room had wallpaper peeling from the walls, a pregnancy test left in bathroom and trash on mini fridge, windows had black tape peeling and hanging off them and only scalding melt your flesh off water and no cold water working at all. Had to move rooms at 2 am which was a total pain since the new room was in a different tower and there was no bellhop service at that time so I had to fetch a luggage cart myself which I had to give my ID for and then after moving my things without any help bring back the luggage cart to get my ID back. The new room was clean and nicer than the first however it sounded like howling wind and the phone had all the buttons missing.
Sarah
Stayed 1 night in May 2024
Response from Phillip Stuchlik on 19 May 2024
Thanks for staying with us. We appreciate your feedback!
The room smelled like wet dog, kids with DIAPERS in the pool. There needs to be supervision in pool area.
Vivian
Stayed 1 night in May 2024
Response from Phillip Stuchlik on 19 May 2024
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
Rose
Travelled with partner
18 May 2024
Liked the quick check out. Did not like the smell in the hallways and rooms. Smelled like a mix of smoke and something else.
Also didn’t like that you have to put in a request to get your room cleaned. It’s usually done automatically.
The directions on how to get to the restaurants were confusing. Some of the signs did not have all of the information on both sides, and the way the arrows were pointing was weird.
Comfortable bed. I slept so good that i was ready to gamble again the next day. Loved your restaraunt, it had good service, clean and affordable.
Shaun
Stayed 1 night in May 2024
Response from Phillip Stuchlik on 19 May 2024
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
James
17 May 2024
James
Stayed 5 nights in May 2024
Response from Phillip Stuchlik on 18 May 2024
Thanks for staying with us. We appreciate your feedback!
4/10 Poor
Erick
17 May 2024
Disliked: Property conditions & facilities
Pros: Plenty of free parking. Nice gym. Great water pressure in showers.
Cons: 46 dollar resort fee is more expensive than Las Vegas. Pool water was extremely dirty. Right next to major highway and windows were ineffective, so very noisy.
Erick
Stayed 1 night in May 2024
Response from Stacy on 17 May 2024
Thank you Erick for the feedback. We are pleased to hear that you enjoyed the free parking, gym and water pressure in your room. We do appreciate your comments about the resort fee and that the pool water was unacceptable. We will have this looked into immediately.
This property is convenient to my work, large comfortable rooms with. Big bathroom, bathtubs and a Keurig and refrigerator. All amenities I appreciate. The down side is limited finding options at the hotel. I book resort tower so I am in the non smoking non casino side with easy entrance to
the hotel tower. It's an older hotel but not trashed or run down. If you like brand new and modern this is not for you. Clean, comfy, spacious.
Teri
Stayed 1 night in May 2024
Response from Phillip Stuchlik on 16 May 2024
Thanks for staying with us. We appreciate your feedback!
Had a wonderful time here at the resort My GIrlFriend and I both loved it. The room was perfect with an amazing view id recommend this place and am definetly coming back here on my next vacation!!!
Julio
Stayed 2 nights in May 2024
Response from Phillip Stuchlik on 14 May 2024
Thanks for staying with us. We appreciate your feedback!
6/10 Okay
Alexandru
13 May 2024
Liked: Staff & service
Disliked: Cleanliness
Bed was no clean
Alexandru
Stayed 1 night in May 2024
Response from Phillip Stuchlik on 13 May 2024
Thanks for staying with us. We appreciate your feedback!
Loved everything about this place except lack of microwave to warm up your leftovers. I requested one & they said they didn’t have any & didn’t offer that. I asked if they had one in the lobby for use & they did not. It was very inconvenience considering other hotels have microwaves.
Elizabeth
Stayed 2 nights in May 2024
Response from Phillip Stuchlik on 13 May 2024
Thanks for staying with us. We appreciate your feedback!
8/10 Good
Rogelio
12 May 2024
Liked: Property conditions & facilities
Rogelio
Stayed 1 night in May 2024
Response from Phillip Stuchlik on 13 May 2024
Thanks for staying with us. We appreciate your feedback!
The property is run down. I went to my room to find a homeless man running through my floor with security chasing him. The parking was bad and far. Dinning was limited and overall the property is poorly kept.
Hailey
Stayed 4 nights in May 2024
Response from Phillip Stuchlik on 13 May 2024
Thanks for staying with us. We appreciate your feedback!
Housekeeping poor, requested 7am, again at 4pm, at least clean towels and empty trash, no respose went to front desk at 5:30, and asked for clean towels, still no response at6:50. We canceled dinner reservations. We spent day at soccer turnament and Virginia city. Really needed shower. Also utilized pool prior evening.
Donna
Stayed 2 nights in May 2024
Response from Phillip Stuchlik on 12 May 2024
Thanks for staying with us. We appreciate your feedback!
8/10 Good
Desmon
11 May 2024
Liked: Staff & service
Great
Desmon
Stayed 1 night in May 2024
Response from Phillip Stuchlik on 12 May 2024
Thanks for staying with us. We appreciate your feedback!