Exterior

Reviews of La Quinta Inn by Wyndham Reno

2.5 out of 5
La Quinta Inn by Wyndham Reno
4001 Market Street, Reno, NV

Reviews

4.6
Rating 10 - Excellent. 97 out of 1001 reviews" "
Rating 8 - Good. 103 out of 1001 reviews" "
Rating 6 - Okay. 172 out of 1001 reviews" "
Rating 4 - Poor. 255 out of 1001 reviews" "
Rating 2 - Terrible. 374 out of 1001 reviews" "

4.4/10

Cleanliness

6.0/10

Staff & service

4.4/10

Amenities

4.2/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Liked: Amenities, property conditions & facilities
Ok
Stayed 1 night in May 2024

2/10 Terrible

Zane

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The tub constantly leaked water, not a drip, but a stream of water. The AC also didn't cool, which made for a bad night.
Stayed 1 night in May 2024

8/10 Good

Andrew

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Hotel Manager on 15 May 2024
Dear Andrew,Thank you so much for your amazing four-star rating! We are thrilled to hear that you had an exceptional experience at our hotel. We pride ourselves on providing top-notch service and amenities to our guests. Your satisfaction is our priority, and we are grateful for your recognition. We look forward to welcoming you back in the future for another outstanding stay. Sincerely, Hotel Manager

4/10 Poor

Rodrigo

not comfortable enough to comeback nex time. Thanks.
Stayed 1 night in May 2024
Response from Hotel Manager on 14 May 2024
Dear Rodrigo,Thank you for your kind feedback. We're sorry to hear that your experience didn't meet your expectations. Your feedback is important to us, and we'll use it to make improvements. We appreciate your patronage and hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Brittney

Travelled with family
Liked: Cleanliness
The room was nice. Comfortable bed. Tv didn’t work & staff didn’t make an attempt to fix it but overall stay was good.
Stayed 1 night in May 2024
Response from Hotel Manager on 6 May 2024
Dear Brittney,We're glad to hear that you found your room comfortable despite the issue with the TV. However, it's disappointing to learn that our staff didn't make an effort to address the problem promptly. Please accept our apologies for any inconvenience this may have caused. Your feedback is valuable, and we'll address this with our team to ensure better service in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience.Sincerely, Hotel Manager

2/10 Terrible

Rich, lincoln

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible experience, several long womans hairs in bathtub area. Sheets like sandpaper, dirty to filthy room and general outside. Staff very unfriendly and incompetent.
Stayed 2 nights in May 2024
Response from Hotel Manager on 7 May 2024
Dear Guest,Thanks for the feedback. We regret the unpleasant experience you had during your stay with us. This is not what we want to provide to our guests. I have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better in the future. Sincerely, Hotel Manager

6/10 Okay

Peter, San Francisco

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is a fair, affordable place to stay if you are flying out of RNO at 6 a.m. (as I was). The owner and management are aware of what this is, and they do with it what they reasonably can, given the revenue they receive and the obvious expense of being near the airport.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 4 May 2024
Dear Peter,We're glad to hear that you found our place to be fair and affordable, especially for those with early flights out of RNO. Providing convenient and reasonably priced accommodations for travelers is important to us, and we're pleased that we met your needs. Your understanding of the challenges associated with being near the airport is greatly appreciated, and we strive to make the best use of available resources to ensure a comfortable stay for all our guests. We hope to welcome you back again in the future!Sincerely, Hotel Manager

4/10 Poor

Michael, Bend

Disliked: Cleanliness, amenities, property conditions & facilities
I was expecting a certain level of quality at a La Quinta and this one is far below a 'normal' La Quinta. Rooms are very shabby and the bathrooms especially. The tub/shower was particularly rundown. And the breakfast included was very low quality with broken waffle machines and little options but bad bagels and wierd/old appearing hardboiled eggs. Note: this motel abuts the freeway and can be very noisy...I got a room on the far side so be sure to request a room away from the freeway if possible.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 3 May 2024
Dear Michael,We apologize for not meeting your expectations during your recent stay. It's disheartening to hear about the condition of your room and the breakfast experience. Your feedback regarding the room quality, bathroom condition, and breakfast options will be shared with our management team for immediate improvement. We understand the importance of a peaceful night's sleep and will note your preference for a room away from the freeway in the future. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

6/10 Okay

Barbara

Travelled with partner
The location was great and very easy to find. The property was not well kept. The room did not have a working smoke detector and shower faucets were tricky to adjust. The bed was good.
Stayed 1 night in May 2024
Response from Hotel Manager on 4 May 2024
Dear Barbara,Thank you for your kind feedback. We're pleased to hear that you found our location convenient and easy to find. However, we apologize for the issues you encountered with the property's upkeep, the smoke detector, and the shower faucets. Your feedback is valuable, and we'll address these concerns promptly to ensure improvements are made. We're glad to know that you found the bed comfortable, and we hope to have the opportunity to provide you with a more enjoyable stay in the future. Sincerely, Hotel Manager

8/10 Good

Philip

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2 May 2024
Dear Philip,We are truly honoured by your perfect rating! It's delightful to know that we met or exceeded your expectations during your stay. Thank you for choosing our hotel, and we eagerly anticipate the opportunity to welcome you back in the future.Sincerely, Hotel Manager

2/10 Terrible

Ashok

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor maintenance and very unhygenic motel.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 24 Apr 2024
Dear Guest,We're deeply sorry to hear about your disappointing experience. Maintaining cleanliness and hygiene is a top priority for us, and we apologize for falling short of your expectations. Your feedback is important, and we will address these issues immediately to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to regain your trust.Sincerely, Hotel Manager

2/10 Terrible

Gay

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were absolutely filthy, Wyndham should send someone out there and inspect the property. Tried a couple of different rooms all bad. There were actual food crumbs in the beds.
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 23 Apr 2024
Dear Guest,We sincerely apologize for the unacceptable condition of the rooms during your stay. Your experience does not meet our standards of cleanliness, and we take your feedback very seriously. We will address these issues immediately with our housekeeping team and ensure that proper measures are taken to improve our standards. Your comments are valuable to us, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 Terrible

Hisword

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 24 Apr 2024
Dear Guest,Thank you for taking the time to leave us a rating. We are sorry to hear that your experience did not meet your expectations. If you have any specific feedback or concerns, please let us know so that we can improve our services and accommodations. We hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager

2/10 Terrible

Ravinder

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 23 Apr 2024
Dear Guest,We apologize for the dissatisfaction you experienced during your stay. Your feedback is important to us, and we would appreciate more details about your concerns so we can address them promptly. We value your input and hope to have the opportunity to improve and provide a better experience in the future.Sincerely, Hotel Manager

6/10 Okay

Bhaskar

Travelled with family
Disliked: Property conditions & facilities
Pillows were not comfortable and the low battery indicator in the smoke alarm kept beeping during the entire stay; the namesake free breakfast with hardly any seating was unappealingl Very few electrical outlets to charge the phones and computers in the room. So in short, though nothing was broken, it was not a comfortable stay. No reason to come back again!
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 21 Apr 2024
Dear Guest,We're sorry to hear about the issues you encountered during your stay. Your comfort and satisfaction are important to us, and we apologize for falling short of your expectations. We will address the concerns you've raised regarding the pillows, smoke alarm, breakfast area, and electrical outlets to ensure they are resolved promptly. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. Please reach out directly if there's anything else we can do to improve your experience or if you'd like to discuss your stay further.Sincerely, Hotel Manager

2/10 Terrible

John

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property looked nothing like the online pictures. It is old and run down, and it not a good location. It was actually a bit scary, and super noisy as it is right on the freeway. We actually left and booked another hotel, even though the charged us for the first night. I would not recommend this hotel!
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 19 Apr 2024
Dear Guest,We sincerely apologize for the discrepancy between our property and the online pictures, as well as for the noise and location issues you encountered. Your experience falls short of our standards, and we deeply regret any discomfort caused. We appreciate your feedback and will address these concerns promptly. We hope you'll give us another chance to exceed your expectations in the future.Sincerely, Hotel Manager

4/10 Poor

Tammy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Found black curly hair in the bathroom, the sink drained reallly slowly, carpets were badly stained and the tub felt like it caved in while standing in it. The staff was really awesome and sweet though.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Tammy,We are truly sorry to hear about the cleanliness and maintenance issues you encountered during your stay. Your comfort and satisfaction are our top priorities, and it's unacceptable that we fell short in meeting your expectations in these areas. We take your feedback seriously and will address these concerns with our housekeeping and maintenance teams immediately to ensure that such oversights are rectified and that our facilities are properly maintained. On a positive note, we're glad to hear that you found our staff to be awesome and sweet. Please accept our sincerest apologies for the inconvenience, and if there's anything else we can do to make amends or assist you further, please don't hesitate to reach out to us directly.Sincerely, Hotel Manager

8/10 Good

Samantha

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Hotel Manager on 18 Apr 2024
Dear Guest,Thank you immensely for your perfect rating! We're overjoyed to know that you had such a fantastic experience with us. Your satisfaction is our utmost priority, and we hope to have the pleasure of hosting you again soon.Sincerely, Hotel Manager

2/10 Terrible

Yolanda

Disliked: Property conditions & facilities
Bathroom duty and not able to shower
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 17 Apr 2024
Dear Yolanda,We are truly sorry to hear about the inconvenience you experienced with the bathroom during your stay. Your comfort and satisfaction are our top priorities, and it's unacceptable that you were unable to shower due to issues with the bathroom. We take your feedback seriously and will address this matter with our maintenance team immediately to ensure that such problems are promptly resolved.Sincerely, Hotel Manager

6/10 Okay

Peggy

Travelled with family
The guy that checked me in was very polite. It was nice to have a comfortable chair in the room. The bed was comfortable. The shower was not good. No safety bar. The water barely dribbled out. The temperature was different to control. Those items need improvement soon!!!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 15 Apr 2024
Dear Guest,Thank you for your feedback on your recent stay. We appreciate your compliments regarding our staff and room amenities. However, we apologize for the issues with the shower. We are actively addressing these concerns to ensure a better experience for our guests. Your input is invaluable to us. We hope to welcome you again soon.Sincerely,Hotel Manager

2/10 Terrible

Kurt

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
We viewed 3 rooms and none were acceptable. Dirty, bad smeels, urine smells, broken glass in the parking lot. Worst La Quinta I've ever been to! The staff was kind and tried 3 different rooms and after the 3rd strike, we gave up. I could not reccommend this place to my worst enemy.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 13 Apr 2024
Dear Kurt,We sincerely apologize for the unacceptable experience you encountered during your recent visit. Your feedback is deeply concerning, and we will address these issues immediately to ensure they do not happen again. We appreciate your kind words about our staff's efforts despite the challenges. We hope to regain your trust in the future.Sincerely, Hotel Manager

8/10 Good

Bryan

For a fly in and quick overnight stay, for the money, it works just fine.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 13 Apr 2024
Dear Bryan,Thank you for your feedback and for choosing our hotel for your quick overnight stay. We're glad to hear that our accommodations met your needs. We hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Mariana

Stayed 1 night in Apr 2024
Response from Hotel Manager on 1 May 2024
Dear Guest,Thank you for your rating, and we're sorry to hear that your recent stay with us did not meet your expectations. If you have any specific concerns or issues that you would like to address, please do not hesitate to reach out to us. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Manager

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Friendly staff.
Stayed 1 night in Apr 2024

6/10 Okay

James

Travelled with family
Disliked: Amenities, property conditions & facilities
Arrived late at the airport and needed a place to stay. This place was adequate.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 11 Apr 2024
Dear James,Thank you for choosing to stay with us. We're glad to hear that our hotel provided you with a suitable place to stay after your late arrival at the airport. If there's anything we can do to enhance your experience in the future, please let us know. We hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely, Hotel Manager

6/10 Okay

Kathleen

Travelled with family
It certainly could have been cleaner. Electrical outlets are sparse. Had to crawl under the desk to plug in the coffee maker.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 7 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your rating and your comments regarding the cleanliness of your room and the availability of electrical outlets. We apologize for any inconvenience caused by the cleanliness issues and the limited access to electrical outlets. Your feedback is valuable to us, and we will address these concerns to ensure a better experience for our guests in the future.Sincerely, Hotel Manager

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a room with a king bed and separate living room with a pullout couch. The hotel overall is dirty and seems rundown inside. The carpets are dirty and stained. The pullout couch was stained and dirty. When I opened it to a bed, the sheets had crumbs and coins in it. The grout in the bathroom is stained and missing. The shower was squishy when standing in it. There were cigarette marks on the tub. The staff was nice. The breakfast was less than desirable. It cost $363 for 3 nights. We won’t stay again due to cleanliness.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 6 Apr 2024
Dear Guest,Thank you for sharing your experience with us. We apologize for the cleanliness issues you encountered during your stay. Your feedback is valuable to us, and we will address these concerns with our team to ensure improvements are made. We appreciate your kind words about our staff and apologize that the breakfast did not meet your expectations. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

6/10 Okay

Nuo

Liked: Staff & service
air conditioner noisy
Stayed 1 night in Apr 2024
Response from Hotel Manager on 6 Apr 2024
Dear Guest,Thank you for bringing this to our attention. We apologize for any inconvenience caused by the noisy air conditioner during your stay. Your feedback is important to us, and we will address this issue promptly to ensure a more comfortable experience for our guests.Sincerely, Hotel Manager

8/10 Good

Sandy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I like that is was away from all the gambling. It was clean and quiet, albeit older.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 4 Apr 2024
Dear Sandy,Thank you for sharing your positive feedback with us. We're glad to hear that you appreciated our hotel's location away from the hustle and bustle of gambling areas and that you found it clean and quiet. While our property may be older, we strive to maintain cleanliness and comfort for our guests. We appreciate your understanding and hope to welcome you back again in the future.Sincerely, Hotel Manager

2/10 Terrible

Susi

Disliked: Cleanliness, staff & service, property conditions & facilities
worst LaQuinta we have been to. No one at registration desk upon arrival, note said was busy, saw no one. Double locks on all doors, fithy outdoor property, felt very UNSAFE WE DID NOT STAY< WE WENT TO ANOTHER PROPERTY.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2 Apr 2024
Dear Guest,We are deeply sorry to hear about your disappointing experience during your recent stay at our LaQuinta. Your feedback is concerning, and we apologize for the lack of staff availability at the registration desk upon your arrival and the condition of our outdoor property. Please be assured that we take your comments seriously, and we will address these issues promptly with our team to ensure improvements are made. Your safety and comfort are our top priorities, and we regret that we failed to meet your expectations in this regard. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

6/10 Okay

John

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
There was a hair on the pillow, TV was broken, like screen completely shot. Everything was old. I’m not picky, but this was a rough stay. It’s a motel with outside doors, so I bolted my door. There wasn’t anywhere to plug in my phone next to my bed. And what plugs I found were loose. I had to charge my phone off my computer overnight. I don’t usually stay in a place that is rated less than an 8.5, not sure how I ended up booking this one. But Hey, you CAN walk to the airport from here.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Guest,We sincerely apologize for the numerous issues you encountered during your stay with us. Your experience is far from the standard we strive to provide for our guests. We take your feedback seriously, and we will be addressing these concerns with our team to ensure that such issues do not happen in the future. Despite your disappointment, we hope you will consider giving us another opportunity to better serve you again soon.Sincerely, Hotel Manager

4/10 Poor

Kanesia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 27 Mar 2024
Dear Kanesia,We apologize for the fact that your stay with us didn't meet your expectations. If there's anything in particular that you'd like to share with us or if you have any suggestions on how we can improve, please let us know. Thank you for choosing to stay with us, and we're looking forward to the chance to have you as our guest again. Sincerely, Hotel Manager

4/10 Poor

Chandra

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was dirty, noisy, and extremely dated. The toilet leaked, and the bathroom seemed like it was full of mold. I would never stay here again, or recommend it to anybody.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Chandra,Thanks for your feedback. I am deeply sorry to see that our hotel fell short of your expectations. We will take on board your valuable feedback and try to make changes accordingly. Please allow me to assure you that your feedback will be shared with the relevant departments to provide the guests with better customer service. We hope to welcome you again soon.Sincerely, Hotel Manager

6/10 Okay

Linda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was recently renovated which made it very nice. The room was spacious and clean, but the bed had only one thin blanket and the heater was quite noisy. It was difficult finding a place to go eat within walking distance.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Guest,Thank you for your feedback. We're glad to hear that you appreciated the recent renovations and found the room spacious and clean. However, we apologize for the inconvenience with the bed linens and the noisy heater. Your comments have been noted, and we'll work to address these issues to ensure a more comfortable stay for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience.Sincerely, Hotel Manager

2/10 Terrible

Tiffany

Disliked: Cleanliness, staff & service, property conditions & facilities
Not a great place to stay, even for one night. Dirty, not in the safest part of town for kids, smoking rooms felt like I was trying to rest in an ashtray. Continental breakfast was extremely limited options, not enough to actually eat either.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 23 Mar 2024
Dear Tiffany,We apologize for the unsatisfactory experience you encountered during your stay with us. Cleanliness and safety are paramount to us, and we regret that we fell short of meeting your expectations. Your feedback regarding the smoking rooms and breakfast options is duly noted, and we will work diligently to address these issues. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

4/10 Poor

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
The bed did not have a blanket, only two sheets. I only noticed this late at night, so didn't complain.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 12 Mar 2024
Dear Guest,Thanks for the feedback. We regret the unpleasant experience you had during your stay with us. This is not what we want to provide to our guests. I have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better in the future. Sincerely, Hotel Manager

2/10 Terrible

thomas

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Completely unkept. Common area was severely littered including thousands of cigarette butts in areas.. rotten apples and tomatoes on the walkway. Room was dirty, shower with mold and bathtub with dirt residue covering entire tub. Entire property was littered and unkept
Stayed 1 night in Mar 2024
Response from Hotel Manager on 9 Mar 2024
Dear Guest,I have taken note of your comments and have shared these with our team for review. My apologies for the inconvenience. All required steps are being initiated to ensure that these are resolved to the optimum standards. Request your understanding and future consideration for a visit.Sincerely, Hotel Manager

8/10 Good

Aniessa

Liked: Cleanliness, property conditions & facilities
The only thing I was not pleased with was the front desk lady that works nights. She was not very pleasant and kind of snobby.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 3 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback. We apologize for any inconvenience caused by the behavior of our night front desk staff. Providing friendly and courteous service is important to us, and we will address this issue with our team to ensure that all guests receive the attention and respect they deserve.Sincerely, Hotel Manager

2/10 Terrible

Keysi

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
This is our third and last time staying at this hotel. I have the worst impression the shower didn't even work so we couldn't take a bath the bathroom curtain had a terrible bad smell it had a lot of mold and an unbearable smell the truth is that I failed to request another room but my husband didn't want to we just made the decision now I will not return to this place again, I do not recommend it.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 26 Feb 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the shower and bathroom curtain odour. Your concerns have been noted, and we'll address them promptly to ensure a better experience for our guests. We hope to welcome you again soon.Sincerely, Hotel Manager

4/10 Poor

so pik

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very dirty, the bed is dusty and even the chair is too dirty that didn’t want to sit. The television didn’t work. I asked to fix the tv, but the guy said there were other customer waiting for help. However ,I waited for an hour still no one showed up to fix the tv. It’s too bad. I will never come back again
Stayed 1 night in Feb 2024
Response from Hotel Manager on 24 Feb 2024
Dear so pik,We are very sorry to hear that we did not meet your expectations.I deeply apologize for all the inconvenience. We are working to improve the problem areas detected during your stay and will ensure that they are improved to the best.Despite your disappointment, we hope you will return to stay with us again.Sincerely, Hotel Manager

4/10 Poor

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on 23 Feb 2024
Dear Scott,Thank you for sharing your rating. We're sorry to hear that your experience didn't meet your expectations. If there are specific issues or areas where we can improve, please let us know. Your feedback is valuable, and we strive to provide better service. Visit again soon.Sincerely, Hotel Manager

2/10 Terrible

JORGE

Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Feb 2024
Dear JORGE,We're deeply sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we apologize for any shortcomings during your stay. If you could provide more details about your concerns, we would appreciate the opportunity to address them and make improvements for future guests. We hope to welcome you again soon.Sincerely, Hotel Manager

4/10 Poor

MARIA

Disliked: Cleanliness, staff & service, property conditions & facilities
ridiculous deposit
Stayed 1 night in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear Guest,We apologize if the deposit process caused any inconvenience. Your feedback is important to us, and we will review our policies to ensure they align with the expectations of our guests. Despite your disappointment, we hope you will consider giving us another opportunity.Sincerely, Hotel Manager

2/10 Terrible

Daniel

Travelled with family
Disliked: Property conditions & facilities, room comfort
Terrible. Do not waste your money!
It was terrible place. It was smelling like someone was smoking weeds inside the room. Bed sheets had some wierd stains. Gross! Could not stay there. Had to go to another hotel.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 20 Feb 2024
Dear Daniel,We are distressed to see your comments. We apologize for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Sheets with stains
The bed sheets have stains, the shower curtain is a bit stinky, the room is not clean and the ironing board is broken. Will not recommend it to anyone.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear Guest,We sincerely apologize for the cleanliness issues you encountered during your stay. This is not the standard we strive to maintain, and your feedback is invaluable. We will address these concerns immediately to ensure a more comfortable experience for our guests in the future. Thank you for bringing this to our attention, and we hope to welcome you again soon.Sincerely, Hotel Manager

4/10 Poor

James

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was in the room for 2 minutes and I noticed the smoke detector chirping every two minutes I went to the front desk and told her and she said she could have someone over. While I was waiting I noticed the tv remote was not working. I could turn the tv on but could not switch channels. After 25 minutes I phoned the front desk and Jackie had to come over herself. She was excellent the only positive part of this whole experience. She realized the smoke detector could not be fixed so went and got another room key. In that room the remote for the tv was not working as well. Eventually we settled into a third room. This complex needs som serious maintenance. Everyone of the rooms the fridges need defrosting. The first room was completely plugged. The room I stayed in the bathroom needs to be gutted. The mould is embedded into the silicone and cannot be cleaned. The wall mount thermostat is non functional. I would say this is the worst place I have stayed and if I was your company I would not use this property until some serious work is done. I was in room 159. You can come check it out if you don’t believe me
Stayed 1 night in Feb 2024
Response from Hotel Manager on 18 Feb 2024
Dear James,We apologize for the numerous issues you encountered during your stay. Your experience does not reflect the standards we strive to uphold, and we appreciate you bringing these concerns to our attention. It's disappointing to hear about the malfunctioning smoke detector, TV remote, and other maintenance issues you faced. Your feedback will be addressed with our maintenance and housekeeping teams to ensure immediate improvements are made. We truly value your comments and apologize for any inconvenience caused. Thank you for acknowledging Jackie's excellent service, and we will be sure to pass on your compliments to her. We hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Alejandro

Business traveller
Bathroom was disgusting and colg
Stayed 4 nights in Feb 2024
Response from Hotel Manager on 18 Feb 2024
Dear Alejandro,We apologize for the unsatisfactory condition of the bathroom during your stay. Maintaining cleanliness and ensuring a comfortable environment is a priority for us, and we regret that we fell short of meeting your expectations in this regard. Your feedback will be addressed with our housekeeping team to ensure immediate improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience during your next visit.Sincerely, Hotel Manager

4/10 Poor

Ron, Stamford

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old, dated property in desperate need of a full renovation, but it is the cheapest room in town.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 17 Feb 2024
Dear Ron,Thank you for your feedback. We apologize for any inconvenience caused by the dated condition of our property. We understand the importance of providing a comfortable and modern environment for our guests, and we appreciate your candid observations. Please know that we continually assess opportunities for improvement, including renovations, to enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable stay.Sincerely, Hotel Manager

2/10 Terrible

jose Lorenzo

Travelled with pets, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is not so clean as it looks in the internet , tge furnitures are out dated and it smells bad, the furniture ate worn out, the tv is not working, the dryer us broken , the carpet is wearing out , the bathroom is redicously very dirty and moldings on the wall , its really unsanitary to look inside this bathroom and very filty. It was a huge mistaje staying here and paying quiet pricy for what is is? Motel 6 are way much better than this and very clean.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 13 Feb 2024
Dear Guest,Thanks for your feedback. I am deeply sorry to see that our hotel fell short of your expectations. We will take on board your valuable feedback and try to make changes accordingly. Please allow me to assure you that your feedback will be shared with the relevant departments to provide the guests with better customer service. We hope to welcome you again soon.Sincerely, Hotel Manager

2/10 Terrible

Adam

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Blood stains on the counter, hair in the sheets. Haven’t stayed in a place so unclean ever. We left before opening our bags.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 12 Feb 2024
Dear Adam,Thanks for the feedback. We regret the unpleasant experience you had during your stay with us. This is not what we want to provide to our guests. I have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better in the future. Sincerely, Hotel Manager