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Reviews of Grand Sierra Resort and Casino

4 out of 5
Grand Sierra Resort and Casino
2500 E 2nd St, Reno, NV

Reviews

8.0

Very good

Rating 10 - Excellent. 3202 out of 6579 reviews" "
Rating 8 - Good. 1443 out of 6579 reviews" "
Rating 6 - Okay. 810 out of 6579 reviews" "
Rating 4 - Poor. 569 out of 6579 reviews" "
Rating 2 - Terrible. 555 out of 6579 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jeremiah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything wad great.
Stayed 3 nights in May 2024

10/10 Excellent

Shannon

Travelled with family
Liked: Property conditions & facilities
Lots of entertainment & dining options. Close to the airport.
Stayed 1 night in May 2024

6/10 Okay

Humair

Travelled with family
Old rooms and service is not good
Stayed 3 nights in May 2024

10/10 Excellent

Nelita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating staff ism happy with service provided!
Stayed 3 nights in May 2024

4/10 Poor

Mike

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
I’m not one to complain and I understand nobody is perfect. The staff is very nice and friendly. It’s just the AC did not work which happened at times. The process of getting a new room was when we were ignored. The tech said he called the front desk and someone would be right up to bring us to our new room. Nobody ever came to our room. I called the front desk and waited on hold for 30 minutes. Finally, a representative picked up and to make a long story short they had no record of a staff member coming up to give us a key. We had to bring our luggage downstairs again to get another room waiting in line. It was a lengthy process that was a chaotic mess. Unfortunately, there have been other situations where the AC is not working and as a customer I feel like I’m the burden on the employees. After a while you get toa situation and just stay sone where else.
Stayed 1 night in May 2024

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet rooms
Stayed 2 nights in May 2024

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Jessica

Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

4/10 Poor

Brian, Long Island City

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
GSR charges premium prices because of its reputation as Reno's largest Casino but their service is anything but premium. I recently stayed a week there and had my 'please clean room' tag up for 3 consecutive days. Nothing was cleaned. When I asked for towels because I had run out halfway into my week stay, none came. I asked twice nicely. The third time I asked the front desk took pity on me and arranged for me to get some towels. Basically GSR is indeed the largest casino in Reno but their service is completely casino focused. They couldn't care less about the rooms. If you want a functional room that's been cleaned with towels: Motel 6 will do a better job than GSR does. I ended up cleaning my room myself because this hotel will not.
Stayed 8 nights in May 2024
Response from GSR on 26 May 2024
We apologize that your stay was not exceptional. The proper management teams will be informed so we can better improve our guest service in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great everything was close bye.
Stayed 2 nights in May 2024
Response from GSR on 26 May 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

8/10 Good

Holly

Travelled with family
Our family stays here quite often because of the convenience and price. It’s a casino and like all casinos the cigarette smoke is horrible. Really wish a better ventilation system would be used. Check in always takes way too long, however check in staff has always been very friendly. LOVE the concert area. You can conveniently see from any seat. Outside area is clean, but Reno in general cater way too much to the homeless and a lot of tent cities. I wouldn’t venture out on a walk at night. This isn’t GSR’s problem and I believe they do their best to keep vagrants off the property.
Stayed 1 night in May 2024
Response from GSR on 26 May 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from GSR on 26 May 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prices were higher than what Expedia quoted.
Stayed 1 night in May 2024
Response from GSR on 26 May 2024
We apologize that your stay was not exceptional. Thank you for your feedback.

10/10 Excellent

Condarius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GSR on 26 May 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

2/10 Terrible

autumn

Travelled with family, Business traveller
Drunk guy puking in the restaurant all over the place Valet parking is a joke even after you tip them 40 they still don’t want to preform there jobs worst experience so far would not recommend this place
Stayed 2 nights in May 2024
Response from GSR on 25 May 2024
We apologize for the inconvenience. Your feedback will be addressed.

6/10 Okay

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GSR on 26 May 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy staying at Grand Sierra and have been coming to this property two or three times a year and will continue to do so even though it’s a seven hour drive.
Stayed 4 nights in May 2024
Response from GSR on 25 May 2024
Thank you for the wonderful review! We're here for you anytime.

10/10 Excellent

Jennifer T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and convenient
Stayed 2 nights in May 2024
Response from GSR on 25 May 2024
Your feedback is appreciated! Can't wait to welcome you back.

10/10 Excellent

Erika

Liked: Staff & service, property conditions & facilities
Loved it
Stayed 1 night in May 2024
Response from GSR on 25 May 2024
Wow, thank you for the perfect rating! We can't wait to host you again.

2/10 Terrible

Jason A

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t let the initial low price fool you. They will nickel and dime you like crazy. I paid for my reservation in full during booking. Upon check in, I was charged $200 dollars for “deposits and resort fees” even though I paid the resort fees with my reservation. The room was hastily “cleaned” (bed was made, that’s it) and the room smelled of smoke. I didn’t even use any of the amenities or even the water bottles in the room. Upon check out, I was again greeted with another $100 charge for the “resort fees” and forced gratuity to the hlusekeeping staff. Protesting this solved nothing. I will be disputing the charges with Expedia/my bank and recommend against staying at the Grand Sierra.
Stayed 2 nights in May 2024
Response from GSR on 25 May 2024
Thank you for your feedback.

8/10 Good

Dorinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GSR on 26 May 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

10/10 Excellent

Madralynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was great. I wish I had gotten the name of our guest services lady. She was professional and very pleasant to speak with. Everything except the tear in the carpet and the view were great. I would have rather have been facing the other direction towards the mountains.
Stayed 1 night in May 2024
Response from GSR on 24 May 2024
Thank you for your positive feedback and for letting us know about the carpet! We look forward to having you stay with us again in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoy myself every time I stay at the GSR
Stayed 4 nights in May 2024
Response from GSR on 25 May 2024
Thank you for the wonderful review! We're here for you anytime.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GSR on 25 May 2024
Thank you for the 5-star review! We're thrilled you enjoyed your stay.

6/10 Okay

Bahiye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from GSR on 25 May 2024
Appreciate your review. We're always striving to improve

10/10 Excellent

Bobi

Liked: Cleanliness
Stayed 1 night in May 2024
Response from GSR on 25 May 2024
We're thrilled to hear you had a 5-star experience! See you again soon.

8/10 Good

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greeted with a glass on champagne was impressive. Separate elevator for each tower so have to be aware which one to get on. Was not advised we had to provide plate number to park in the lot. My husband happened to go get something from the car just in time as security was going to have car ticketed/towed. To obtain a parking pass he had return to the room to get identification. Which meant another trip up elevator to 24th floor and then back to vehicle to display ticket. Very annoying as this is an hour of our short evening in Reno. Enjoyed time at the pool which was an excellent space.
Stayed 1 night in May 2024
Response from GSR on 23 May 2024
We apologize for the inconvenience, We'll address the issues you've raised.

10/10 Excellent

Richard

Stayed 1 night in May 2024
Response from GSR on 24 May 2024
Thank you for your positive feedback! We look forward to having you stay with us again in the future.

8/10 Good

Lisa

Stayed 1 night in Apr 2024
Response from GSR on 23 May 2024
Your feedback is appreciated! Can't wait to welcome you back.

6/10 Okay

Hannah

Travelled with partner
Liked: Staff & service, amenities
We loved the service in the hotel! The entryway is stunning. The smell of cigarette smoke is kinda gross- but it is a casino so we were prepared for this- it was only bothersome when it wafted upstairs. We also had a mold spot on our ceiling and our allergies were certainly impacted for the duration of our stay. There are so many food options down stairs. The conference room areas are nice and seem well maintained.
Stayed 2 nights in May 2024
Response from GSR on 22 May 2024
We appreciate your review. Your feedback helps us grow.

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Didn't like the smoking in the casino.
Stayed 2 nights in May 2024
Response from GSR on 22 May 2024
Thank you for the perfect rating! We can't wait to host you again.

8/10 Good

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice
Stayed 2 nights in May 2024
Response from GSR on 22 May 2024
We're so glad you enjoyed your stay! Your satisfaction is our priority.

8/10 Good

Monica

Stayed 2 nights in May 2024
Response from GSR on 23 May 2024
Thanks for sharing your experience. We'll use your feedback to enhance our offerings.

2/10 Terrible

Ken

Disliked: Staff & service
Stayed 1 night in May 2024
Response from GSR on 23 May 2024
We apologize for any inconvenience caused. Any further information on your stay would be helpful so we may address it.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room with easy self checkin and checkout.
Stayed 1 night in May 2024
Response from GSR on 22 May 2024
We're delighted you had a fantastic experience! Thank you for the glowing review

10/10 Excellent

Carol

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for business and it was clean and safe
Stayed 1 night in May 2024
Response from GSR on 22 May 2024
Wow, thank you for the perfect rating! We can't wait to host you again.

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice but the food was too expensive
Stayed 1 night in May 2024
Response from GSR on 22 May 2024
hank you for your feedback. We'll use it to enhance our services.

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was slow at every restaurant, however it could have been due to overcrowding of guests. The restaurants, bars and stores inside were extremely over priced. Prices comparable to a Vegas setting, without the Vegas experience.
Stayed 2 nights in May 2024
Response from GSR on 21 May 2024
We apologize that your stay was not exceptional. The proper management teams will be informed so we can better improve our guest service in the future.

10/10 Excellent

Sarah

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from GSR on 22 May 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Staff & service
All of the staff we spoke to were kind and helpful. Our room was a little dirty and when we called the front office they offered to come clean the room or put us in a different room. Besides the room and mess the stay was enjoyable.
Stayed 1 night in May 2024
Response from GSR on 21 May 2024
We are thrilled to hear you enjoyed your time at GSR! Thank you for your feedback.

6/10 Okay

John

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Dirty smelling room. Bathroom smells of mold. Dusty windows Fridge was frozen inside and did t cool properly
Stayed 3 nights in May 2024
Response from GSR on 21 May 2024
We apologize for any issues you encountered. Your feedback is noted.

10/10 Excellent

Mouna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean and fun!
Stayed 2 nights in May 2024
Response from GSR on 21 May 2024
Thank you for the 5-star review! We're thrilled you enjoyed your stay.

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and convenient. All around a great property to stay at in Reno.
Stayed 1 night in May 2024
Response from GSR on 21 May 2024
Wow, thank you for the perfect rating! We can't wait to host you again.

8/10 Good

keshni

Liked: Staff & service, property conditions & facilities
I liked everything except someone knocking inthe hotel room at 8am ?
Stayed 1 night in May 2024
Response from GSR on 21 May 2024
Thanks for taking the time to review us. Your comments are valuable.

10/10 Excellent

Janelle, Gilbert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our three-night stay at the GSR! We were here for a gymnastics competition and this resort had everything we needed for a fantastic experience. The mobile check-in was easy and our room was available and ready early. The room was modern and clean. There were so many dining options (our favorite was the lobster roll at Chickies) and the Starbucks was lovely. We went to the pool everyday and the pool staff were fantastic. Will absolutely return!
Stayed 2 nights in May 2024
Response from GSR on 21 May 2024
Thank you for the amazing feedback! We look forward to welcoming you back

10/10 Excellent

Deborah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I booked a room with a bath tub for medical reasons. My reservation clearly said, two queens with a bathtub/shower combo. It clearly said bathtub. A bath is mandatory if I expect to sleep. Grand Sierra should never advertise a bath tub when there are removing them. What incompetence is taking tubs out of hotels!! My body has been through 44 surgeries. To sleep my muscles must be soaked in water. So last night, I never slept and cried in pain from spasms. They should refund my room 1205 for Sat night as it was not acceptable. DJ Simpson
Stayed 1 night in May 2024
Response from GSR on 20 May 2024
We apologize that your stay was not exceptional. The proper management teams will be informed so we can better improve our guest service in the future.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely nice! Loved our room!
Stayed 2 nights in May 2024
Response from GSR on 20 May 2024
Thank you for your positive feedback! We're delighted you enjoyed your stay.

8/10 Good

Stan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here a lot for work nice rooms good staff.
Stayed 1 night in May 2024
Response from GSR on 20 May 2024
We're honored by your positive review! Your satisfaction is our goal.

8/10 Good

Hem Nalini, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from GSR on 21 May 2024
Thank you for your positive feedback! We're delighted you enjoyed your stay.

6/10 Okay

Emma

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The rooms are extremely dark and outdated. They also very super dirty and dingy. No usb ports in the rooms. You can’t bring your own drinks into the pool area. But then charge you $20 for a drink @ the pool bar. There were lots of fun activities right there @ GSR. My kids had a blast. Just a super expensive weekend for a very mediocre hotel room.
Stayed 1 night in May 2024
Response from GSR on 20 May 2024
We appreciate your review. Your feedback helps us grow.