Outdoor pool, open 6:00 AM to 11:00 PM, pool umbrellas, pool loungers
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Reviews of Win-River Resort & Casino

3.5 out of 5
Win-River Resort & Casino
2100 Redding Rancheria Rd, Redding, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 502 out of 1000 reviews" "
Rating 8 - Good. 269 out of 1000 reviews" "
Rating 6 - Okay. 120 out of 1000 reviews" "
Rating 4 - Poor. 49 out of 1000 reviews" "
Rating 2 - Terrible. 60 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in May 2024
Response from Dyani on 13 May 2024
Thank you for choosing to stay with us. We appreciate the feedback.

10/10 Excellent

Shayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a smoking casino so the cigarette smell lingers throughout the whole property!
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 9 May 2024
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very helpful. When I made the reservation the only room available was a King bed room. We were visiting our son and he was going to be staying with us during our visit so I asked if I could get a rollaway bed. I received an email the next day saying they could give me a room with two queen beds at the same rate. I was very happy for that since it would be more comfortable for our son. The room was very clean and comfortable.
Stayed 2 nights in May 2024
Response from Hotel Manager on 6 May 2024
Thank you for staying with us! We are so glad you enjoyed your stay and we appreciate your feedback.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Dyani on 13 May 2024
Thank you for choosing to stay with us. We appreciate the feedback.

8/10 Good

Loyd

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly
Stayed 1 night in Apr 2024
Response from Hotel Manager on 3 May 2024
Thank you for staying with us! We are glad you enjoyed your stay and we appreciate your feedback.

10/10 Excellent

Sonya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms but pillows were not good hard to sleep on
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 3 May 2024
Thank you for staying with us! We are so glad you enjoyed your stay and we appreciate your feedback.

10/10 Excellent

Jeannine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 2 May 2024
Thank you for staying with us! We are so glad you enjoyed your stay and we appreciate your feedback.

10/10 Excellent

Saundra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone on staff was very friendly and helpful and our room was quiet and clean. The onsite restaurant was good, I even had a drink and a little fun in the casino! We will stay again when we head this way!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Thank you for staying with us! We are so glad you enjoyed your stay and we appreciate your feedback.

10/10 Excellent

marilyn, Oakdale,

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place
Stayed 1 night in Apr 2024
Response from Hotel Manager on 30 Apr 2024
Thank you for staying with us! We are so glad you enjoyed your stay.

10/10 Excellent

frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Supervisor B on 27 Apr 2024
Thank you Frank! Happy to see you enjoyed your stay with us and we look forward to seeing you next time!

4/10 Poor

Cindy

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Supervisor on 23 Apr 2024
Thank you for staying with us! We are sorry your stay did not meet your expectations. We would appreciate a little more feedback on what we could have done to improve your stay.

2/10 Terrible

Minnie

Stayed 1 night in Apr 2024
Response from Dyani on 13 May 2024
We are sorry to see you were not able to stay. However we have no notes or requests to cancel the reservation and the room was held for you despite us being sold out of all rooms this night. We do our best to work with our guests when they communicate with us.

8/10 Good

Vickie, Langley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay on our travel from Palm Springs to Seattle. A little out of the way but we wanted to gamble and stay. Casino staff were all nice and courteous.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 19 Apr 2024
Thank you for staying with us! We are so glad you enjoyed your stay and we appreciate your feedback.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 1 night in Apr 2024
Response from Hotel Manager on 18 Apr 2024
Thank you for staying with us! We are so glad you enjoyed your stay and we appreciate your feedback.

10/10 Excellent

Philna

Stayed 1 night in Apr 2024
Response from Hotel Manager on 6 May 2024
Thank you for staying with us! We are glad you enjoyed your stay and we appreciate your feedback.

10/10 Excellent

Xochitl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 16 Apr 2024
Thank you for staying with us! We are glad you enjoyed your stay and we appreciate your feedback.

8/10 Good

Santiago

Travelled with family
Staff is friendly and helpful. Pool was closed for repairs but still a good value for the $$
Stayed 1 night in Apr 2024
Response from Dyani on 14 Apr 2024
Thank you for choosing to stay with us. We appreciate the feedback.

8/10 Good

HAROLD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have liked more choices for dining (only one available).
Stayed 1 night in Apr 2024
Response from Hotel Manager on 12 Apr 2024
Thank you for staying with us! We are glad you enjoyed your stay and we appreciate your feedback.

10/10 Excellent

dawson

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice, and very helpful
Stayed 1 night in Apr 2024
Response from Dyani on 14 Apr 2024
Thank you for choosing to stay with us! We appreciate the feedback.

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on 12 Apr 2024
Thank you for staying with us! We are so glad you enjoyed your stay and we appreciate your feedback.

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smaller casino/hotel but it’s a good value. Rooms are basic but clean which is a plus. The casino was pretty smoky. Dinner at the restaurant was pretty good.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 11 Apr 2024
Thank you for staying with us! We are glad you enjoyed your stay and we appreciate your feedback.

8/10 Good

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Jan 2024
Response from Dyani on 9 Apr 2024
Thank you for choosing to stay with us. We appreciate the feedback.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Dyani on 9 Apr 2024
Thank you for choosing to stay with us. We appreciate the feedback.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean rooms and great staff
Stayed 1 night in Apr 2024
Response from Hotel Supervisor on 7 Apr 2024
Thank you for staying with us! We are so glad you enjoyed your stay and appreciate your feedback!

8/10 Good

Elizabeth

Liked: Cleanliness, amenities
I liked the Crew, motel staff. Very friendly & Very helpful.. Quiet & Very Nice Stay.
Stayed 2 nights in Apr 2024
Response from Hotel Supervisor on 7 Apr 2024
Thank you very much and we appreciate your feedback! We are glad you enjoyed your stay with us.

6/10 Okay

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dyani on 9 Apr 2024
Thank you for choosing to stay with us. We appreciate the feedback.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The staff make this place. They are super friendly and helpful.
Stayed 1 night in Mar 2024
Response from Hotel Supervisor on 7 Apr 2024
Thank you for staying with us! We are so glad you enjoyed your stay with us an appreciate your feedback!

10/10 Excellent

Susan, Eugene

Liked: Property conditions & facilities
Nice room but would like a better dining option.
Stayed 1 night in Apr 2024
Response from Hotel Supervisor on 7 Apr 2024
Thank you very much for your feedback! We are glad you enjoyed your stay with us.

10/10 Excellent

Mary

Stayed 1 night in Mar 2024
Response from Hotel Manager on 16 Apr 2024
Thank you for staying with us! We are glad you enjoyed your stay and we appreciate your feedback.

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
It was away from the freeway and quiet
Stayed 1 night in Mar 2024
Response from Hotel Manager on 27 Mar 2024
Thank you for staying with us! We are glad you enjoyed your stay and we appreciate your feedback.

10/10 Excellent

Edward a

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 27 Mar 2024
Thank you for staying with us! We are glad you enjoyed your stay and we appreciate your feedback.

10/10 Excellent

Mark, Roseville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, nothing fancy but okay. No exhaust fan in bathroom but still nice
Stayed 1 night in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Thank you for staying with us! We are glad you enjoyed your stay and we appreciate your feedback.

10/10 Excellent

Bret

Liked: Property conditions & facilities
Fun time Gambling and a nice room lots of fun
Stayed 1 night in Mar 2024
Response from Hotel Supervisor on 25 Mar 2024
Thank you for staying with us! We are glad you enjoyed your stay and we appreciate your feedback!

10/10 Excellent

Carma

Always love staying at Win River when traveling to Redding, the hotel has many amenities, the only draw back is the cigarette smoke in the casino. But the hotel is clean the employees are very friendly and helpful.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 23 Mar 2024
Thank you for staying with us! We are glad you enjoyed your stay and we appreciate your feedback!

10/10 Excellent

Philip

Good nights sleep
Stayed 1 night in Mar 2024
Response from Hotel Manager on 23 Mar 2024
Thank you for staying with us! We are glad you enjoyed your good nights sleep at our hotel!

8/10 Good

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 22 Mar 2024
Thank you for staying with us! We are so glad you enjoyed your stay and we appreciate your feedback.

8/10 Good

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very kind and helpful. All of the staff I interacted with was kind. The room was a nice room. I really enjoyed it. Especially the bathtub. Some things I did not love was some of the people that hang out around the hotel. Some come off a bit creepy and leave an unsettling feeling. The room I was assigned to was still being cleaned when I got to it. I didn't mind waiting though. I did not like the products the use to clean. It is a very strong fragrance smell that is overpowering. I didn't notice until after that smell went away, but the room had smelt like someone peed in it. It was the next day and I wasn't in the mood to change room or else I was have ask because it was gross. Other than those complains, they keep the hotel very clean. I like that there was a spa in the building. I like the gym. All of the staff I interacted with was great. And I liked that there was a hot tub to use at night. Even though I didn't end up using it. I think it is a pretty good place. I am not sure that I will stay again mostly because of the fragrance smells and creepy people. But overall, it's a pretty good place.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 15 Mar 2024
Thank you for staying with us! We are glad you had a positive experience and we appreciate your feedback. We will address the areas we were lacking in.

8/10 Good

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees connected with both the casino and hotel, were very friendly and helpful. Restaurant food was only tolerable and the water in the shower was barely warm, but the room was nice and the bed was comfortable and quiet.
Stayed 1 night in Mar 2024
Response from Dyani on 11 Mar 2024
Thank you for the review. We appreciate you taking the time to share these details with us. We are working on the areas of concern mentioned. Thank you for choosing to stay with us.

10/10 Excellent

holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds. Quite on 3rd floor. Food was fabulous
Stayed 1 night in Mar 2024
Response from Dyani on 11 Mar 2024
Thank you for choosing to stay with us. We are happy to hear you enjoyed your stay!

10/10 Excellent

jean

Stayed 1 night in Mar 2024
Response from Dyani on 12 Mar 2024
Thank you for choosing to stay with us. We appreciate the feedback.

10/10 Excellent

joan, Salem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than expected
Stayed 1 night in Mar 2024
Response from Dyani on 11 Mar 2024
We thank you for choosing to stay with us and are happy you enjoyed your stay. Thank you for taking the time for the review.

2/10 Terrible

Stan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Dyani on 11 Mar 2024
Hello we would like to hear more details on what affected your review so we may address it.

10/10 Excellent

Jeffery

Liked: Staff & service
Wonderful check in. The woman was so welcoming and helpful. Room larger than I expected.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 6 Mar 2024
Thank you for staying with us! We are so glad you enjoyed your stay and we appreciate your feedback.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great employees super friendly
Stayed 1 night in Mar 2024
Response from Dyani on 4 Mar 2024
Thank you for sharing this with our team! It makes them happy to hear this from our guests.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities
All of the staff were happy, friendly and helpful!! Thank you to Chuck the pit boss!!
Stayed 3 nights in Feb 2024
Response from Dyani on 3 Mar 2024
Thank you for choosing to stay with us. We appreciate and value the feedback.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bri on 1 Mar 2024
Thank you for choosing Win-River Resort and Casino! Thank you also for taking the time to let us know you enjoyed your stay Todd!

6/10 Okay

Chantal

Liked: Amenities
Nice property, it could have just been the location of my room. I could hear the music from the casino all night and People walking. Casino is small and not alot of food options.
Stayed 3 nights in Feb 2024
Response from Dyani on 26 Feb 2024
Thank you for choosing to stay with us. We appreciate the feedback. Yes, your room location was near the music. We will follow up with the volume level for during the night.

4/10 Poor

Cheryl

Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Dyani on 26 Feb 2024
We are sorry your stay did not meet your expectations. We would appreciate if more feedback on what we could have done to improve your stay.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dyani on 26 Feb 2024
Thank you for choosing to stay with us. We appreciate the feedback.

8/10 Good

Ruhai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room is clean, easy to access; safe, with security guards around the place.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 20 Feb 2024
Thank you for staying with us! We are so glad you enjoyed your stay and we appreciate your feedback.