Studio, 2 Double Beds, Non Smoking

Reviews of Extended Stay America Suites Red Bank Middletown

2.5 out of 5
Extended Stay America Suites Red Bank Middletown
329 Newman Springs Rd, Red Bank, NJ

Reviews

6.6
Rating 10 - Excellent. 245 out of 1000 reviews" "
Rating 8 - Good. 227 out of 1000 reviews" "
Rating 6 - Okay. 211 out of 1000 reviews" "
Rating 4 - Poor. 164 out of 1000 reviews" "
Rating 2 - Terrible. 153 out of 1000 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Roseanne

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was friendly and efficient. Room is clean. Location is near the parkway and convenient.
Stayed 1 night in May 2024

6/10 Okay

Greta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Would go back!
Stayed 1 night in May 2024

6/10 Okay

Luqman, Baltimore

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was easy to get into. We check in late with no issues at all. The room and beds were good. A little confusing to find the room, but we found it. The issues we had was the room door and not alot of bath essentials. I like that there was a kitechen, microwave, and full on friedge. The ither issue is breakfast. There wasn't much so we ate out. This hotel is meant to be stayed at 2 to 3 days atba time. Its conveniet and does its job. Overall, the stay was fine. Area(red bank), was very pleasent as well. Thank you.
Stayed 2 nights in May 2024
Response from Hotel Management on 13 May 2024
Dear Luqman, We appreciate your detailed feedback regarding your recent stay with us. It is wonderful to hear that your check-in process was smooth and that you found the room and beds satisfactory. However, we apologize for any confusion you experienced in locating your room and for the inconvenience caused by the room door and limited bath essentials. Your comments regarding our kitchen amenities are noted, and we are glad you found them helpful. We regret that our breakfast offerings did not meet your expectations, and we will certainly consider your feedback for future improvements. Thank you for choosing to stay with us, and we hope to welcome you back for another pleasant stay in the future.Sincerely,Hotel Management

10/10 Excellent

Zsigmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I've ever stated squaliness.Quiet kitchen the price everything Couldn't complain if I wanted to
Stayed 1 night in Apr 2024
Response from Hotel Management on 9 May 2024
Dear Zsigmond, We are so grateful for your kind words and for claiming us as the most favorite hotel you have ever visited! It is always wonderful to see when our guests are able to enjoy everything about our hotel, and we appreciate you highlighting the price and having a kitchen in the room. We truly pride ourselves on providing an exceptional stay for our guests, and it means the world to us to read your comments. Our staff is devoted to ensuring each guest feels at home and has the desire to return, and we do hope to see you again soon here at Extended Stay America.Sincerely,Hotel Management

4/10 Poor

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
Poor service, keys never worked.
Stayed 3 nights in May 2024
Response from Hotel Management on 6 May 2024
Dear Matthew, We sincerely apologize for your inconvenience with your room keys. Our top priorities are providing reliable service and ensuring seamless access to our facilities. We apologize for falling short of this standard during your stay. Your feedback is invaluable, and we will promptly address this issue with our team to prevent any recurrence. Please accept our apologies for any frustration this may have caused. We appreciate your understanding and hope you'll consider giving us another chance to provide you with a more positive experience.Sincerely,Hotel Management

8/10 Good

Scott

Stayed 2 nights in Apr 2024

8/10 Good

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 2 nights in Mar 2024
Response from Hotel Management on 29 Apr 2024
Dear Brooke, We are delighted you had a positive experience with the staff at Extended Stay America! Providing excellent service is our priority, and we are thrilled you were well taken care of during your stay. Thank you for your kind words, and we look forward to welcoming you back for another enjoyable visit!Sincerely,Hotel Management

8/10 Good

nadine

Travelled with partner
Liked: Staff & service
The staff was very nice but the hotel looks like it houses low income individuals and it’s visible. Didn’t expect that in that area
Stayed 1 night in Apr 2024

2/10 Terrible

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Vintage electrical items were terribly worn out and totally -FIRE HAZARDS- ROOM 232-- the desk side lamp actually blew SPARKS as we turned it on -so we unplugged it--AND the wall lamp beside the kitchen counter is soo old that it would not remain upright and would slip loose and not stay intact--so dangerous! WE WERE AFTAID TO STAY THE NIGHT----NO NO NO-SKIP THIS PLACE!
Stayed 1 night in Apr 2024
Response from Hotel Management on 27 Apr 2024
Dear Joseph, Thank you for reviewing your experience. We apologize that your stay was anything other than perfect. We sincerely apologize for the concerns you encountered due to maintenance issues. Your safety is our utmost priority, and we take such matters very seriously. Rest assured, we will address these issues immediately. Thank you for bringing this to our attention, and we hope to welcome you back for a much-improved experience.Sincerely,Hotel Management

8/10 Good

Kenneth

Stayed 1 night in Apr 2024

4/10 Poor

Paul

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

kerry, hazlet

Liked: Cleanliness, staff & service, property conditions & facilities
Only one soda machine
Stayed 7 nights in Mar 2024
Response from Hotel Management on 21 Apr 2024
Dear Kerry, Thank you for choosing Extended Stay America. We appreciate your feedback and hope that your overall stay was pleasant. However, we apologize for any inconvenience caused by the limited availability of vending machines. We're constantly striving to improve our amenities and services, and your input helps us in that endeavor.Sincerely,Hotel Management

8/10 Good

Eric

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The property was easy to get too and quite will stay again
Stayed 1 night in Apr 2024

10/10 Excellent

Shane, Howell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and I will be back for sure
Stayed 1 night in Feb 2024
Response from Hotel Management on 19 Apr 2024
Dear Shane, It was truly a pleasure to read your fantastic review about Extended Stay America. Our ultimate goal is to provide every guest with exceptional hospitality, and we are thrilled to hear that we were successful in your case. Your kind words serve as an encouragement to all of us. Thank you for sharing your review with fellow travelers and your excitement about returning; we look forward to your next visit.Sincerely,Hotel Management

8/10 Good

Tenika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a lovely 1 night stay it was clean and the staff was friendly. I will stay again when I'm i town.
Stayed 1 night in Apr 2024

8/10 Good

Brian

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Dated, furniture shows severe wear, however nice and quiet and beds were surprisingly ok
Stayed 1 night in Apr 2024
Response from Hotel Management on 15 Apr 2024
Dear Brian, We appreciate your feedback and are delighted that you found Extended Stay America nice and quiet during your stay. While we take note of your comments about the dated furniture and wear, we're pleased that you found the beds comfortable. Thank you for choosing us, and we hope to welcome you back again soon!Sincerely,Hotel Management

8/10 Good

eric

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay for weekend
Stayed 1 night in Apr 2024

10/10 Excellent

nancy

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Sean

Travelled with family and small children, Business traveller
Liked: Amenities, property conditions & facilities
Staff was helpful
Stayed 1 night in Apr 2024
Response from Hotel Management on 8 Apr 2024
Dear Sean, We're thrilled that you found the staff at Extended Stay America to be helpful! Providing excellent service is our priority, and we're delighted that our team made a positive impression on your stay. Thank you for choosing us, and we look forward to welcoming you back for another pleasant experience soon!Sincerely,Hotel Management

8/10 Good

Rodrigo

Stayed 1 night in Mar 2024

4/10 Poor

Dawn

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The property looks nice from the outside. From the guy sleeping in the lobby to the awful smell of the room the inside was not great. The toilet moved when you sat on it. Stains on the bedding. The sink faucet was cracked. The furniture had seen better days and the burner on the stove was burnt to a crisp. There was a bunch of people running up and down the hallways screaming and banging on the doors on the 3rd floor causing dogs to bark in the hotel. It smelled funky. Fridge was clean though. None of the side table lights worked either. I can assure you, I’ll never pay to stay here again.
Stayed 1 night in Mar 2024
Response from Hotel Management on 25 Mar 2024
Dear Dawn, Thank you for your feedback. We sincerely apologize for the unacceptable experience you had during your stay. Your feedback is deeply concerning, and we are investigating these issues with our team to address them immediately. Maintaining a peaceful and comfortable environment for our guests is our priority, and we regret that we failed to meet this standard. Please accept our apologies, and we assure you that corrective measures are being taken to prevent such incidents in the future.Sincerely,Hotel Management

4/10 Poor

Brian

Disliked: Cleanliness, amenities, property conditions & facilities
No one paper or plastic cup to be found.
Stayed 1 night in Mar 2024
Response from Hotel Management on 12 Mar 2024
Dear Brian, We apologize for any inconvenience you experienced regarding the availability of cups during your stay. Your feedback is valuable, and we will ensure that our housekeeping team replenishes the necessary amenities promptly. If there is anything else we can assist you with during your stay, please don't hesitate to reach out to our front desk staff. We appreciate your understanding and hope to have the opportunity to enhance your experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management

2/10 Terrible

Elizabeth

Disliked: Cleanliness, amenities, property conditions & facilities
Not good at all
Stayed 1 night in Mar 2024
Response from Hotel Management on 11 Mar 2024
Dear Elizabeth, We regret that we couldn't give you a better impression of our hotel, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

10/10 Excellent

Dorcas

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet and safe.
Stayed 2 nights in Jan 2024
Response from Hotel Management on 10 Mar 2024
Dear Dorcas, We are thrilled to hear that you found Extended Stay America quiet and safe during your stay! Our top priorities are your comfort and security, and we are delighted you had a positive experience with us. Thank you for choosing us, and we hope to welcome you back soon for another pleasant stay!Sincerely,Hotel Management

10/10 Excellent

Valéria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

8/10 Good

Gina

Travelled with partner
Liked: Staff & service, property conditions & facilities
The room wasn’t as clean as other extended stays. The staff was very friendly
Stayed 1 night in Mar 2024
Response from Hotel Management on 9 Mar 2024
Dear Gina, We appreciate your feedback regarding your recent stay at Extended Stay America. While we are delighted to hear that you found our staff to be friendly, we regret that the cleanliness of your room did not meet our usual standards. Please accept our apologies for any inconvenience this may have caused. Rest assured, we will address this matter with our housekeeping team to ensure a more enjoyable experience for our guests in the future. Thank you for bringing this to our attention, and we hope to welcome you back for an improved stay.Sincerely,Hotel Management

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was very nice
Stayed 1 night in Mar 2024

10/10 Excellent

Stanley, Bavaro

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing i did not like was that when I checked out my internet went off and i was on vacation without internet service at that time. I asked for an internet temporary code to ask for an Uber and the lady was rude and told me to use my own service and did not helped me at all
Stayed 1 night in Mar 2024
Response from Hotel Management on 3 Mar 2024
Dear Stanley, We apologize for the inconvenience you experienced during your checkout. Providing assistance to our guests is our priority, and we regret any frustration caused by the internet issue. Your feedback is invaluable, and we will address this with our team to ensure improved service in the future. Thank you for bringing this to our attention. We hope to welcome you back for a more positive experience at Extended Stay America.Sincerely,Hotel Management

4/10 Poor

Mike

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Phone was broken in room. I left private property out edibles from the dispensary on the desk, before the day out with marine brother! not there later in the evening when I returned. Assistant manager was the one in the room. edibles go missing. Management tells I trust my A Manager! They tell me the value of my stolen property! says her daughter works there at the dispensary, she had a medical card too. She wouldn’t steal. She still works here still, heard someone lost 300$ once! I’m in a wheelchair no handicap room for me. I’m on the third floor too. Instead manager wanted me out instead. I convinced him not to do that because I’ll be going to my congressman on you. Charged me outrageous amount for one week. Few good staff members! Great room service! Can’t complain there. Management needs fixing!
Stayed 8 nights in Feb 2024

8/10 Good

Dave

Travelled with partner
Liked: Staff & service, property conditions & facilities
Staff was super friendly and courteous. Also impressed how they dealt with an unruly customer. Smell of room was a bit off.
Stayed 1 night in Feb 2024

6/10 Okay

Doralba

Front desk has no decorum. I guess it’s to be expected at a low grade hotel
Stayed 1 night in Feb 2024
Response from Hotel Management on 23 Feb 2024
Dear Doralba, Thank you for your review of our hotel. Please accept our deepest apologies for the level of service you received from one of the staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. Your observations are always appreciated as we continuously work to ensure the seamless delivery of the best hotel experience. Please give us another opportunity to provide you with better service.Sincerely,Hotel Management

8/10 Good

Oswaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good price for the room
Stayed 1 night in Feb 2024
Response from Hotel Management on 22 Feb 2024
Dear Oswaldo, Thank you for highlighting the positive aspects of your stay with us at Extended Stay America. We're pleased to hear that you found the room price reasonable. Your feedback is appreciated, and we hope to welcome you back for another enjoyable stay.Sincerely,Hotel Management

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved it!!! Great front desk employees. Thanks.
Stayed 1 night in Feb 2024

2/10 Terrible

Lauren

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel stay
Room is filthy
Stayed 1 night in Feb 2024
Response from Hotel Management on 21 Feb 2024
Dear Lauren, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

8/10 Good

Shirley

Stayed 1 night in Feb 2024

8/10 Good

Rich

Liked: Amenities
Rite off the Parkway!! Wreaked of smoke!!
Stayed 1 night in Feb 2024
Response from Hotel Management on 17 Feb 2024
Dear Rich, Thank you for choosing our hotel. We appreciate your high rating and hope you had a pleasant stay with us. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing these to our attention. We apologize for the inconvenience you experienced during your stay, and we will work diligently to address the issues you mentioned. Our team is committed to delivering the best possible experience to all our guests, and your feedback helps us achieve that goal. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience, great staff
Stayed 1 night in Feb 2024

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Good price, everything was clean, no issues
Stayed 1 night in Feb 2024
Response from Hotel Management on 14 Feb 2024
Dear Cory, We're thrilled to hear that you enjoyed your stay at Extended Stay America and found it clean and hassle-free at a good price. Your satisfaction is important to us, and we appreciate your positive feedback. Thank you for choosing to stay with us, and we hope to welcome you back soon!Sincerely,Hotel Management

10/10 Excellent

Oswaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we like it it has a little kitchen, we bring food and save money not going to restaurants
Stayed 1 night in Feb 2024

8/10 Good

eric

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet will stay again
Stayed 1 night in Feb 2024
Response from Hotel Management on 10 Feb 2024
Dear Eric, We are delighted that our hotel met your expectations. It is a pleasure to know you enjoyed your time with Extended Stay America and were pleased with the service. Please return and see us again soon.Sincerely,Hotel Management

4/10 Poor

joseph

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Kenneth

Travelled with partner
Friendly and helpful staff. Nice clean quiet room.
Stayed 1 night in Feb 2024

6/10 Okay

Adrianna

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was nice and friendly but our room certainly hadnt been swept or moped before our arrival.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 5 Feb 2024
Dear Adrianna, Thank you for choosing our hotel for your visit. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check on. Knowledgeable associate
Stayed 1 night in Feb 2024
Response from Hotel Management on 4 Feb 2024
Dear Edward, Thank you so much for your outstanding review. We are glad that you were pleased with our check in service and our staff. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management

6/10 Okay

Patrick

Travelled with family
Liked: Cleanliness, staff & service
Staff was nice, friendly and helpful. room was very dated and the bed was terrible. The morning breakfast was substandard, granola bars, oatmeal packets and coffee and tea were provided.
Stayed 6 nights in Jan 2024
Response from Hotel Management on 3 Feb 2024
Dear Patrick, We appreciate your kind words about our friendly and helpful staff. We apologize for any inconvenience with the room's dated appearance and the discomfort of the bed. Your feedback is valuable; we'll use it to improve our services. Regarding breakfast, we'll explore ways to enhance our offerings. Your input helps us make positive changes for a better guest experience. Thank you for sharing your thoughts, and we hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely,Hotel Management

8/10 Good

Ty Q

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Salvatore

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Karen S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short and OK
Conveniently located to who I was visiting. I literally spent a little over 12 hours at hotel. It was comfortable. The breakfast was coffee & granola bar, packet oatmeal or small muffin. Front staff person was pleasant. What I didn’t like was the smell of pot through the air vents in our bathroom in the middle of the night 👎
Stayed 2 nights in Jan 2024

10/10 Excellent

Oswaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice for the price
Stayed 1 night in Jan 2024
Response from Hotel Management on 23 Jan 2024
Dear Oswaldo, Thank you for sharing your remarks about your recent visit to our hotel, Extended Stay America. It gives us real joy to know guests like the amenities provided, and in your case, having a clean and comfortable room at a good price was great. We hope to be your hotel of choice whenever you visit the city.Sincerely,Hotel Management