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Reviews of The Inn at Reading Hotel and Conference Center

3 out of 5
The Inn at Reading Hotel and Conference Center
1040 North Park Rd., Wyomissing, PA

Reviews

5.8
Rating 10 - Excellent. 178 out of 1000 reviews" "
Rating 8 - Good. 202 out of 1000 reviews" "
Rating 6 - Okay. 171 out of 1000 reviews" "
Rating 4 - Poor. 162 out of 1000 reviews" "
Rating 2 - Terrible. 287 out of 1000 reviews" "

6.2/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

5.4/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ronny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Hugh

Travelled with partner
Disliked: Amenities, property conditions & facilities
The hotel is old and generally in poor condition. Worn carpets and floors in the public areas. A clogged sink in our room,. An exterior door that was supposed to be locked for guest safety, with a broken lock, and a musty smell throughout.
Stayed 1 night in Feb 2024

2/10 Terrible

rafael

Travelled with partner
never again
Stayed 1 night in Jan 2024

2/10 Terrible

Eli

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Website shows a restaurant/bar. When you arrive you find out it’s closed. Would not refund me. I didn’t stay. I immediately checked out and found another hotel.
Stayed 1 night in Jan 2024

4/10 Poor

Megan

Business traveller
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Needs refurbished
Stayed 1 night in Dec 2023

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from S.P. General Manager on 3 Jan 2024
Thank you for your five out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

10/10 Excellent

Abigail

Stayed 2 nights in Dec 2023
Response from S.P. General Manager on 3 Jan 2024
Thank you for your five out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

10/10 Excellent

Beth

Stayed 1 night in Dec 2023

4/10 Poor

David

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from S.P. General Manager on 3 Jan 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

10/10 Excellent

Michael

Stayed 1 night in Dec 2023

8/10 Good

Bette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the security to the rooms. Did not like that there were no options for a quick breakfast and no coffee in the lobby.
Stayed 1 night in Dec 2023
Response from S.P. General Manager on 3 Jan 2024
Thank you for evaluating our property. We hope to see you again soon.

2/10 Terrible

Grimer

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived to that nasty parking lot there were People in the entrance utilizing drugs and even a parking lot lizard, we were told that because it was through Experian we will not get our money back, we will never do business with Experian again and we will tell all our family members, which are a whole bunch of people, that place should be shut down by the city.
Stayed 1 night in Dec 2023
Response from S.P. General Manager on 3 Jan 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

2/10 Terrible

Gary

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from S.P. General Manager on 3 Jan 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

10/10 Excellent

Abigail

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Jessica

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from S.P. General Manager on 3 Jan 2024
Thank you for your four out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

2/10 Terrible

Penny L

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst hotel ever
checked in and went to our room. Opened the door and was hit with the smell of pet urine. Carpet was stained, holes in the wall, no heat and there was dust on everything.. Bathroom had not been cleaned (hair in the shower) Went back to the desk and told them we were checking out and was told they could give us another room. Asked if that one would be cleaned and desk clerk said it would be as clean as the one we left. Would not refund our money. Went to another hotel.
Stayed 2 nights in Nov 2023
Response from S.P. General Manager on 3 Jan 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE!!!! Spend the extra money to go somewhere else. The whole place felt and looked dirty. Doors to enter building where my room was located didn't lock or close good. Anyone could've gotten in. My room was right across from one that was condemned by local authorities. My room felt dirty, the tv didn't half work and the room heater didn't work at all. It was the end of November with temps in the 30's. Apparently, the boiler was broken and I was given a small space heater for the night. The housekeeper told me to take it because it was the last one they had. I didn't feel safe at all. To make matters worse, the next day, the front desk agent called me (while I was half way across the state) to tell me to bring their heater back. I told her I didn't have. She said housekeeping looked for it and couldn't find it. I told her I didn't have it. She said she'll go back and look at the cameras. She basically called me a thief. It's been about a week since my stay and that person hasn't called me back to apologize or anything.
Stayed 1 night in Nov 2023
Response from S.P. General Manager on 3 Jan 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

8/10 Good

Jessica

Stayed 1 night in Nov 2023
Response from S.P. General Manager on 3 Jan 2024
Thank you for your four out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 14 nights in Aug 2023
Response from S.P. General Manager on 3 Jan 2024
Thank you for your eight out of ten evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

8/10 Good

Jessica

Liked: Staff & service
The staff was very pleasant to deal with
Stayed 1 night in Nov 2023
Response from S.P. General Manager on 3 Jan 2024
Thank you for your four out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

2/10 Terrible

Beth

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front hotel staff was absolutely terrible.
Response from S.P. General Manager on 3 Jan 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

2/10 Terrible

thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
I got in late. 10 pm. They put me in a building farthest away from front desk. Dog was barking in a room down the hall. Bad people were parked outside doing stuff unsafe. Then the TV did not work. Waited an hour for maintenance. He just walked away. Not fixed. It’s now 12.30 am. They might be getting me another room? Very screwed up. Dirty and smells.
Stayed 1 night in Nov 2023
Response from S.P. General Manager on 3 Jan 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

2/10 Terrible

Linda

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Television didn't work. 4 people 2 towels no wash clothes. Toilet didnt flush. Gum on the bed. No restaurant in the inn,No bar in the inn, No pool table, these were all the reasons i chose 3 rooms there. no microwave in the room it seems they should let people know they have no annuities no coffe pot in the room.
Stayed 1 night in Nov 2023
Response from S.P. General Manager on 3 Jan 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

2/10 Terrible

Debbie

Stayed 1 night in Nov 2023
Response from S.P. General Manager on 3 Jan 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

8/10 Good

Carlos

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from S.P. General Manager on 3 Jan 2024
Thank you for your eight out of ten evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

2/10 Terrible

Rosana, Phoenixville

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was dirty. Windows were not locked, fortunately I checked as usual. Decided not to stay.
Response from S.P. General Manager on 3 Jan 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

6/10 Okay

William

Liked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from S.P. General Manager on 3 Jan 2024
Thank you for your five out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

2/10 Terrible

Janet

Disliked: Cleanliness, staff & service, property conditions & facilities
Do not stay here. They gave us a room in the executive wing and the AC did not work, TV would not work, no toilet paper and bug in tub. The first bad sign was the door was unlocked and opened on a crack...We asked for another room. The staff was very grumpy like it was our fault the room was broken. They gave us a new room and TV remote would not work. Called for repair and guy came said it worked but it did not. The people outside made us very uncomfortable and felt unsafe. Horrible experience.
Response from S.P. General Manager on 3 Jan 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

2/10 Terrible

Jasmin

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked for 4 people and only got one towel. There was no phone to call for room service. The bathtub didn't have a button or switch for the shower. The room was dark and gloomy. The lighting was very poor. The door to the room is old that we had trouble getting out of the room. I would not ever stay here again. Either they do some work to this place or they should consider of closing this place down.
Stayed 1 night in Oct 2023
Response from S.P. General Manager on 3 Jan 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

4/10 Poor

Ashley

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from S.P. General Manager on 3 Jan 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

6/10 Okay

Richard

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Robert

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Room and hotel were rundown and unclean, service non existent, walls sounded paper thin and area around hotel was dodgy.
Stayed 6 nights in Oct 2023
Response from S.P. General Manager on 3 Jan 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

8/10 Good

Nestor

Great place yet the air conditioning was not working properly.
Stayed 4 nights in Oct 2023

8/10 Good

Marque

Stayed 1 night in Oct 2023
Response from S.P. General Manager on 3 Jan 2024
Thank you for your four out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

8/10 Good

David

Liked: Cleanliness, staff & service
The size of the room is big
Stayed 1 night in Oct 2023

6/10 Okay

Yocasta

Liked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Karen

Stayed 1 night in Oct 2023
Response from S.P. General Manager on 3 Jan 2024
Thank you for your five out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

8/10 Good

Karen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 3 nights in Oct 2023

10/10 Excellent

Gina

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from S.P. General Manager on 3 Jan 2024
Thank you for your five out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

4/10 Poor

Erik

Travelled with family
Disliked: Room comfort
Cold, brown water
Only stayed for one overnight with my son for an event in Reading. the place seemed clean enough but had a rather loud sound of water running through pipes all night and, in the morning, when I went to shower, brown water came rushing out of the tub faucet and there was no hot water even after 10 minutes of running the shower. Disappointing experience
Stayed 1 night in Oct 2023

10/10 Excellent

Carmen

Stayed 1 night in Oct 2023
Response from S.P. General Manager on 3 Jan 2024
Thank you for your five out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

8/10 Good

Mae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice clean room and nice lady at the desk
Stayed 1 night in Oct 2023

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from S.P. General Manager on 3 Jan 2024
Thank you for your ten out of ten evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

4/10 Poor

Joel

Stayed 1 night in Oct 2023
Response from S.P. General Manager on 3 Jan 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

lGary

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
The dump
This is a complete and total dump. You would have to be crazy to stay here. The place was disgusting and I left for another hotel
Stayed 1 night in Oct 2023
Response from S.P. General Manager on 3 Jan 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
The first room I was given to was not air-conditioned, and was very out of date. I was disappointed and it was hot the next morning so I needed to ask for a transfer or a refund. They traded my room to an air-conditioned room, which they should’ve gave me in the first place if they knew anything about the weather. Also, there were no GFI’s in the outlets and a lot of things didn’t seem very up to code. I would like to remain anonymous. The price was very good but just because the price was good does it mean the amenities should be horrible
Stayed 2 nights in Oct 2023