Bar (on property)

Reviews of ibis Reading Centre

3 out of 5
ibis Reading Centre
25A Friar Street, Reading, England

Reviews

8.4

Very good

Rating 10 - Excellent. 403 out of 1004 reviews" "
Rating 8 - Good. 407 out of 1004 reviews" "
Rating 6 - Okay. 121 out of 1004 reviews" "
Rating 4 - Poor. 38 out of 1004 reviews" "
Rating 2 - Terrible. 35 out of 1004 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
I arrived from CA after a long journey and was checked in immediately 3 hours ahead of normal time
Stayed 1 night in May 2024
Response from Dzhulia Ashik on 22 May 2024
Dear Anthony, we are delighted to hear that you had a pleasant check-in experience with us, especially after a long journey. We aim to accommodate our guests as soon as possible. Looking forward to welcoming you back on your next visit. Best regards, Dzhulia AshikFront Office Team Member

6/10 Okay

Rachel

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Dzhulia Ashik on 22 May 2024
Dear Rachel, thank you for taking the time to share your feedback with us. We look forward to welcoming you back soon. Best regards,Dzhulia AshikFront Office Team Member

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems here
Stayed 1 night in May 2024
Response from Dzhulia Ashik on 22 May 2024
Dear Daniel, we are delighted to hear that you had a problem-free stay with us. Thank you for choosing ibis Reading Centre. We look forward to welcoming you back soon. Best regards, Dzhulia AshikFront Office Team Member

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff; good location
Stayed 1 night in May 2024
Response from Dzhulia Ashik on 22 May 2024
Dear Philip, thank you for your positive feedback. We are delighted to hear that you found our staff helpful and enjoyed our convenient location. We look forward to welcoming you back soon. Best regards, Dzhulia AshikFront Office Team Member

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Dzhulia Ashik on 16 May 2024
Dear Heidi, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Dzhulia Ashik Front Office Team Member

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for my visit to Reading. Five minutes walks form the station and close to shops and local sites. Delightful friendly, helpful and courteous staff. Clean. comfortable spacious room and pleasant lounge area. Very good breakfast in bright, pleasant dinging room. The bedroom area was quiet and peaceful and I felt safe and secure in the hotel. Thank you.
Stayed 3 nights in May 2024
Response from Dzhulia Ashik on 16 May 2024
Dear Judith, thank you for choosing ibis Reading Centre for your visit. We are delighted to hear that you found our hotel perfect for your needs and enjoyed our convenient location, friendly staff, clean comfortable rooms, and delicious breakfast. Ensuring a peaceful and secure environment for our guests is our top priority. We appreciate your kind words and look forward to welcoming you back. Best regards, Dzhulia AshikFront Office Team Member

8/10 Good

Bridget

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean ,basic but good facilities . Well staffed
Stayed 1 night in Apr 2024
Response from Dzhulia Ashik on 2 May 2024
Dear Bridget, thank you for your positive review. We are glad you appreciated our clean facilities and well-staffed team. We strive to offer a comfortable stay with excellent service. Looking forward to welcoming you back soon. Best regards,Dzhulia AshikFront Office Team Member

6/10 Okay

Karla

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Dzhulia Ashik on 22 May 2024
Dear Karla, thank you for taking the time to share your feedback with us. We look forward to welcoming you back soon. Best regards,Dzhulia AshikFront Office Team Member

8/10 Good

Dalton

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Dzhulia Ashik on 1 May 2024
Dear Michael,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Dzhulia AshikFront Office Team Member

6/10 Okay

Thomas

Travelled with family
Disliked: Property conditions & facilities
Noise coming from bathrooms every time water was turned on in another room... EVERY time.
Stayed 1 night in Apr 2024

6/10 Okay

Portia Y

Liked: Cleanliness, staff & service
The property is located in prime are of Reading but there are homeless around the area, unsafe location
Stayed 1 night in Apr 2024

10/10 Excellent

Averil

Comfortable room. Pleasant friendly staff
Stayed 5 nights in Apr 2024
Response from Dzhulia Ashik on 24 Apr 2024
Dear Averil, thank you for your positive feedback on the comfortable room and our friendly staff. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon. Best regards,Dzhulia AshikFront Office Team Member

8/10 Good

Ershad

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Dzhulia Ashik on 18 Apr 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Dzhulia AshikFront Office Team Member

10/10 Excellent

Lynnette

Stayed 1 night in Apr 2024
Response from Dzhulia Ashik on 4 May 2024
Dear Lynnette,Thank you very much for staying with us and for your review. It makes us truly that you were fully satisfied during your stay at the Ibis Reading Center.We are looking forward to see you again in our hotel.Kind regards,Dzhulia AshikFront Office Team Member

8/10 Good

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Went for a drink to find bars locally closed at 10pm. Parking information inaccurate and got over charged due to the member of staff messing up our parking ticket.
Stayed 2 nights in Apr 2024
Response from Dzhulia Ashik on 13 Apr 2024
Dear Thomas, Thank you for taking the time to provide feedback on your recent stay with us. We apologize for the inconvenience you experienced with the early closures of local bars and the parking ticket issue. We will address this issue with our team to improve our services. Your input is valuable, and we hope to welcome you back for a better experience in the future.Warm regards, Dzhulia AshikFront Office Team Member

6/10 Okay

Mavis, Cruz Bay

Disliked: Amenities, property conditions & facilities
The showers never got properly hot. Not one of the staff ever asked whether things were okay. They were basically polite but nothing more. The hotel probably can’t help it but in the evenings that area is very sketchy.
Stayed 3 nights in Apr 2024
Response from Tamas Racz on 7 Apr 2024
Dear Mavis, We apologize for the inconvenience with the water temperature. Guest feedback is crucial for us to improve. Regarding the area, your safety is our priority, and we have security measures in place. We hope to welcome you back soon. Kind regards, Tamas RaczFront Office Manager

8/10 Good

Ezra, Pinellas Park

Liked: Cleanliness, staff & service
Stayed 8 nights in Mar 2024
Response from Tamas on 31 Mar 2024
Dear Ezra, Thank you for your review. We hope to see you again soon. Sincerely,Tamas RaczFront Office Manager

6/10 Okay

Gee

Travelled with partner
Liked: Staff & service, amenities
Easy acess to everywhere, and the mug in the room was dirt
Stayed 1 night in Mar 2024
Response from Ibis Reading on 29 Mar 2024
Dear Gee, We appreciate your feedback. We apologize for the inconvenience caused by the cleanliness issue. We will ensure our housekeeping team pays more attention to detail. Thank you for bringing this to our attention. Best regards,Ibis Reading Centre

8/10 Good

debbie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Its the usual standard for ibis. Clean, tidy, central.
Stayed 1 night in Feb 2024
Response from Dzhulia Ashik on 16 Mar 2024
Dear Debbie, Thank you very much for your beautiful review! It is a real pleasure to know that you have enjoyed your stay with us, and that our services met your expectations! We work harder everyday to make everyone feel home and comfortable. We hope to see you soon again very soon! Kind regards,Dzhulia AshikFront Office Team Member

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean corporate image, great staff, easy check in. Overall a very pleasant experience ☺️
Stayed 1 night in Mar 2024
Response from Dzhulia Ashik on 16 Mar 2024
Dear Kevin,We very much appreciate your comments regarding your stay at the ibis Reading Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,Dzhulia AshikFront Office Team Member

8/10 Good

Andy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard ibis. Good stay - quiet, clean and decent facilities.
Stayed 1 night in Mar 2024
Response from Dzhulia Ashik on 16 Mar 2024
Dear Andy, Thank you very much for your beautiful review! It is a real pleasure to know that you have enjoyed your stay with us, and that our services met your expectations! We work harder everyday to make everyone feel home and comfortable. We hope to see you again very soon! Kind regards,Dzhulia AshikFront Office Team Member

6/10 Okay

Clarisse Ann

Liked: Staff & service
Sound proofing is not adequate considering the location is central to nightlife ie bars and pubs.
Stayed 1 night in Feb 2024
Response from Tamas on 29 Mar 2024
Dear Clarisse Ann, We appreciate your feedback regarding the soundproofing. Please note that our hotel is centrally located for guests to enjoy the nearby nightlife. Your comments will be shared with our team for improvements. Best regards, Tamas RaczFront Office Manager

6/10 Okay

Nathan

Business traveller
Liked: Staff & service
Disliked: Amenities
The check in was easy with pleasant team members. The room unfortunately was not great, the bed sheets were clean at least but the bathroom had a constant smell of the drains coming through. There's 1 iron to cover the entire hotel which was so filthy it stained and ruined my shirt. Won't be booking another ibis hotel after this.
Stayed 1 night in Feb 2024
Response from Tamas on 31 Mar 2024
Dear Nathan, Thank you for taking the time to tell us about your experience at the ibis Reading Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Tamas RaczFront Office Manager

10/10 Excellent

Dashnor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Dzhulia Ashik on 20 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Dzhulia AshikFront Office Team Member

10/10 Excellent

Norman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a overnight stay.
Stayed 1 night in Feb 2024
Response from Dzhulia Ashik on 20 Mar 2024
Dear Norman,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Dzhulia AshikFront Office Team Member

8/10 Good

Fola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reading city centre
The whole experience in Reading was ok but it would be nice if the parking arrangements were indicated in the hotel description. I spent a lot of time trying to locate the parking and eventually the hotel.
Stayed 1 night in Feb 2024
Response from Tamas on 29 Mar 2024
Dear Fola, hank you for your feedback. We appreciate your comments regarding the parking information and we will consider updating our hotel description to include more details about parking arrangements. We hope to welcome you back in the future. Best regards, Tamas Racz, Front Office Manager

2/10 Terrible

Constantin

Stayed 1 night in Feb 2024
Response from Tamas on 29 Mar 2024
Dear Constantin,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Tamas Racz, Front Office Manager

6/10 Okay

Stuart

Travelled with group
Disliked: Property conditions & facilities
Reading reunion.
Miserable customer service, rooms okay but other guests noisey. Asked for twin rooms, but 2 x beds next to each other is not a twin! However, met the aim of somewhere safe and clean to stay, but will think twice if booking again.
Stayed 2 nights in Feb 2024
Response from Tamas on 29 Mar 2024
Dear Stuart, We apologize for the inconvenience you faced during your stay. We appreciate your feedback regarding the room type and noise disturbance. We aim to provide a safe and clean environment and your concerns will be addressed internally. Thank you for choosing ibis Reading Centre. Tamas Racz, Front Office Manager

6/10 Okay

A-LA

Business traveller
Internet speed was too slow to watch even a 10 minute youtube clip. Couldnt watch smoothely. Stoped again again..It would be good to have an option to choose for speedy internet even if it should be paid more fir the faster internet connection.
Stayed 1 night in Feb 2024
Response from Tamas on 31 Mar 2024
Dear A-LA, We apologize for the inconvenience you experienced with the slow internet speed. Thank you for sharing your feedback. Tamas Racz, Front Office Manager

4/10 Poor

Alicia

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Tamas on 31 Mar 2024
Dear Alicia, We’re so sorry that your experience did not match your expectations. We hope to welcome you back soon for a better experience. Regards, Tamas RaczFront Office Manager

10/10 Excellent

Sriram

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at IBIS Reading
Had a good stay, staff are helpful and welcoming. Overall cleanliness was good and breakfast was nice. Would definitely recommend others to stay here and the location is the best
Stayed 14 nights in Jan 2024
Response from Dzhulia Ashik on 20 Mar 2024
Dear Sriram,We very much appreciate your comments regarding your stay at the Ibis Reading Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,Dzhulia AshikFront Office Team Member

10/10 Excellent

William

Stayed 1 night in Feb 2024
Response from Dzhulia Ashik on 8 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Kind regards,Dzhulia AshikFront Office Team Member

10/10 Excellent

Barbara

Stayed 1 night in Feb 2024
Response from Dzhulia Ashik on 20 Mar 2024
Dear Barbara,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Dzhulia AshikFront Office Team Member

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Tamas on 31 Mar 2024
Dear Janet,We are happy to hear you had a positive experience at Ibis Reading centre!We hope to see you again soon. Best regards, Tamas RaczFront Office Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sporting Weekend
For a hotel in the heart of Reading it was very quiet. Ideal place for my weekend watching Football & Rugby League in the South East.
Stayed 3 nights in Jan 2024
Response from Tamas on 29 Mar 2024
Dear Michael, Thank you for choosing our hotel for your sporting weekend. We are delighted to hear that you found our location quiet and ideal for watching football and rugby league in the South East. Looking forward to welcoming you back soon. Tamas Racz, Front Office Manager

2/10 Terrible

Rupinder

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tamas on 29 Mar 2024
Hi Rupinder, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Kind regards, Tamas Racz, Front Office manager

8/10 Good

Samantha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As expected for and Ibis hotel. Not many frills
It's a decent hotel for a one night stay for business. In the right area of town for easy walks to and from the station and shopping, bars etc. As expected the rooms are basic but functional, bed was comfy and TV a good size.
Stayed 1 night in Jan 2024
Response from Tamas on 29 Mar 2024
Dear Samantha, Thank you for sharing your feedback. We are delighted to hear that you found our hotel convenient for your business trip, with a comfortable bed and a good-sized TV. At ibis Reading Centre, we strive to provide a functional and comfortable stay for our guests. We appreciate your kind words and hope to welcome you back in the future. Tamas Racz, Front Office Manager

6/10 Okay

Deborah

Liked: Cleanliness, staff & service
I stayed for 2 nights. After the first night I asked reception to get someone to look at air con in room as it was very stuffy and the thermostat did not seem to work. Not sure if it was looked at or not but no difference for the 2nd night.
Stayed 1 night in Jan 2024
Response from Tamas on 31 Mar 2024
Dear Deborah, We apologize for the inconvenience you experienced with the air conditioning in your room, we have forwarded your feedback to our maintenance team to ensure the matter is addressed promptly. Your comfort is our top priority, and we appreciate your valuable feedback. Kind regards, Tamas Racz, Front Office Manager

6/10 Okay

Laura

Business traveller
Liked: Cleanliness, staff & service
Ok, not amazing
Ok - building and rooms a bit tired, and the water pressure was almost non existent, however bed comfortable and clean.
Stayed 1 night in Jan 2024
Response from Tamas on 31 Mar 2024
Dear Laura,Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tamas RaczFront Office Manager

10/10 Excellent

SUE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Handy location for the station and rail-air bus (only 5 minute walk), as well as shopping. Friendly reception staff, lovely clean room and shower and comfortable bed. Exactly what I wanted! Thank you.
Stayed 1 night in Jan 2024
Response from Tamas on 31 Mar 2024
Dear Sue, We are delighted to hear that you enjoyed our convenient location, friendly reception staff, and comfortable room. We are pleased to have met your expectations. Thank you for your kind words. Tamas Racz, Front Office Manager

6/10 Okay

Hilary

Liked: Cleanliness, staff & service
convenient for station
Stayed 5 nights in Jan 2024
Response from Tamas on 31 Mar 2024
Dear Hilary, Thank you for your feedback. We are glad to hear that you found our hotel convenient for the station. Your comfort is our top priority. We hope to welcome you back soon. Tamas Racz, Front Office Manager

10/10 Excellent

DAVID

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Tamas on 31 Mar 2024
Dear DavidWe’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!Tamas RaczFront Office Manager

10/10 Excellent

Tanaka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It smells amazing and everything was clean and nice placed.
Response from Tamas on 31 Mar 2024
Dear Tanaka, Thank you for the 5-stars! Hope to see you again soon!Tamas RaczFront Office Manager

8/10 Good

Marianne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and functional. Personally not that keen on the style of decor in the room of drawn on books and ornaments. Also there was no toilet brush. Also better not to include an offer of free drink on the room card if the person does not qualify.
Stayed 1 night in Dec 2023
Response from Tamas on 31 Mar 2024
Dear Marianne, Thank you for your feedback. We appreciate your comments on the room cleanliness and functionality. We have duly noted your preferences .Rest assured, we will review the offer process mentioned. Tamas Racz, Front Office Manager

4/10 Poor

Verified traveller

No parking. RIP OFF.
Although the hotel its self was as you would expect from a 3 star hotel, the lack of parking cost me an extra £43 that I had not expected to pay. Staying in a hotel, generally come with bags and belongings which are not ideal to carry 0.7 miles in the dark, wind and rain, trying to following a route on google maps on my phone. After getting lost, freezing and my belongings getting wet, I ended up paying for an uber from their nearest carpark, to the hotel. Knowing how difficult this was to navigate the evening before, I then used another Uber to get myself back to carpark... to then be faced with a £23 fee for the pleasurse of using this carpark (which the hotel reccomended) I was parked for around 12 hours. I am now unexpectedly £43 out of pocket. Not to mention I did not sleep because of the amount of noise from other guests until 5am and the paper thin walls.
Stayed 1 night in Dec 2023
Response from Tamas on 31 Mar 2024
Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We regret to learn about the inconvenience you faced due to the lack of parking facilities. Please note that while our hotel does not have its own parking, we do offer guidance on nearby parking options as a common practice. We apologize for any challenges you encountered in this regard and the disturbances caused by noise during your stay. Your comments are valuable to us, and we will address them internally to enhance our services. Should you choose to stay with us again, we will strive to make your experience more comfortable. Warm regards, Tamas Racz, Front Office Manager

10/10 Excellent

Lex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tamas on 31 Mar 2024
Dear Lex, Thank you for the wonderful review and for taking the time to share your feedback with [Ibis Reading Centre. Our priority is customer service and we are ecstatic that we met that mark! Best regards, Tamas Racz, Front office Manager

2/10 Terrible

Verified traveller

Liked: Staff & service
In The Dark
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay at Christmas
Amazing reception staff
Stayed 1 night in Dec 2023

8/10 Good

Grant

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
No parking on site but the walk from the carpark was pleasant via the town centre. Car park was not expensive. Staff helped me over the phone before arrival and when on site with various questions. They were polite and welcoming at all times. Room was clean and comfortable. Great location and I would use this hotel again.
Stayed 1 night in Dec 2023