4/10 Poor
Miriam
Travelled with family
1 Aug 2023
The good part is the property was clean and the areas around and the pool was handy. The service people were very helpful and friendly.
The owner does not live onsite but there are cameras everywhere outside.
We spent 3 wks there. My biggest complaint is the beds were hard as. 3wks is a long time to sleep on a hard bed. The double bed couch is NOT suitable for 2 adults. I would honestly say that is for 1 adult or 2 children. However that couch bed is also hard and you could feel the springs. We did communicate this but the solution we got was not suitable either. Also just a tip it would be great if you could explain to your customers that they need to book an extra night if they are arriving at 1.35am on jetstar. Yes its on the website but in the excitement of going on holiday it could be missed. This is basic customer service, its called looking after the customer.
If i could have got my money back i would have moved. To be honest we will never stay there again.