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Reviews of Fairfield Inn & Suites by Marriott Rapid City

2.5 out of 5
Fairfield Inn & Suites by Marriott Rapid City
1314 Elk Vale Rd, Rapid City, SD

Reviews

8.6

Excellent

Rating 10 - Excellent. 578 out of 1001 reviews" "
Rating 8 - Good. 256 out of 1001 reviews" "
Rating 6 - Okay. 71 out of 1001 reviews" "
Rating 4 - Poor. 48 out of 1001 reviews" "
Rating 2 - Terrible. 48 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ruslan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and play ground 👌
Stayed 1 night in Apr 2024
Response from Greg Bunkowske on 17 Apr 2024
Dear Rusian, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next Black Hills adventure and stay with us. Please have safe travels and a great day.

4/10 Poor

ZACHARY LEE

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room we stayed in was unfortunately dirty we have toddlers so we always do a small run through and found trash Easter egg and everyparents worst fear A Pill. If it wasn't for us looking out babies could ate the pill and could have gotten so sick it was at eye site so I don't know if the room was vacuumed. We were very disappointed ☹️ PSA TO PARENTS ALWAYS DO A WALK THROUGH COULD SAFE UR BABIES FROM INJESTING ANY SORT OF MEDICATIONS LEFT BEHIND.
Stayed 2 nights in Apr 2024
Response from Greg Bunkowske on 17 Apr 2024
Dear Zachary Lee, Thank you for staying with us. We appreciate your feedback. Your comments will be shared with the housekeeping staff. Thank you for bringing this to our attention. I hope you will consider staying with us again. Please have safe travels and a great day.

10/10 Excellent

Jim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was specious
Stayed 2 nights in Apr 2024
Response from Greg Bunkowske on 15 Apr 2024
Dear Jim, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next visit. Please have safe travels and a great day.

2/10 Terrible

Josie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Greg Bunkowske on 15 Apr 2024
Dear Josie, Thank you for staying and letting us know about your stay. Our goal is to always go above and beyond expectations, and I apologize we fell short during your stay. Your experience has been reviewed and our staff will train on how to deal with similar situations. Thank you for bringing these issues to our attention. I hope you will consider staying with us again.Please have safe travels and a great day.

8/10 Good

Greg & Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Greg Bunkowske on 12 Apr 2024
Dear Greg and Laurie, Thank you so much for staying with us. We appreciate your feedback. Your kind comments have been shared with the staff. We will use this as further motivation for a job well done. We look forward to your next stay with us. Have a great day and safe travels.

10/10 Excellent

Kareen Two

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Greg Bunkowske on 12 Apr 2024
Dear Kareen Two, Thank you so much for staying with us. We appreciate your feedback. Your kind comments have been shared with the staff. We will use this as further motivation for a job well done. We look forward to your next stay with us. Have a great day and safe travels.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice to stay in Rapid City.
Stayed 1 night in Mar 2024
Response from Greg Bunkowske on 1 Apr 2024
Dear Scott, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next stay with us and your next adventure to the beautiful Black Hills. Please have a great day and safe travels.

10/10 Excellent

leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from Greg Bunkowske on 29 Mar 2024
Dear leanne, Thank you so much for staying with us. We appreciate your feedback. Your comments will be shared with the staff as a way of celebrating a job well done. We look forward to your next visit. Please have safe travels and a great day.

10/10 Excellent

Carolina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasure stay at this hotel, clean andneat, a good breakfast included
Stayed 1 night in Mar 2024
Response from Greg Bunkowske on 29 Mar 2024
Dear Carolina,Thank you so much for staying with us. We appreciate your feedback. Your comments will be shared with the staff as a way of celebrating a job well done. We look forward to your next visit. Please have safe travels and a great day.

10/10 Excellent

Adri Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. 2 large tvs! Great place to stay.
Stayed 1 night in Mar 2024
Response from Greg Bunkowske on 27 Mar 2024
Dear Adri Ann, Thank you so much for staying with us. Your positive feedback will be shared with the staff and used as motivation for a job well done. We look forward to your next visit. Please have safe travels and a great day.

10/10 Excellent

Melissia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Fun activities for Children.
Stayed 3 nights in Mar 2024
Response from Greg Bunkowske on 26 Mar 2024
Dear Melissia, Thank you so much for staying with us. We appreciate your feedback. Your kind comments will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next visit and stay with us. Please have safe travels and a great day.

10/10 Excellent

Berenice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Greg Bunkowske on 26 Mar 2024
Dear Berenice, Thank you so much for staying with us. We appreciate your feedback. Your kind comments will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next visit and stay with us. Please have safe travels and a great day.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient
Stayed 2 nights in Mar 2024
Response from Greg Bunkowske on 25 Mar 2024
Dear Andrew,Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next stay with us and to the beautiful Black Hills. Please have safe travels and a great day.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay here in Rapids city SD
Stayed 1 night in Mar 2024
Response from Greg Bunkowske on 25 Mar 2024
Dear Sharon,Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next stay with us and to the beautiful Black Hills. Please have safe travels and a great day.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional value
Stayed 1 night in Mar 2024
Response from Greg Bunkowske on 12 Mar 2024
Dear Joe, Thank you for staying with us. We appreciate your feedback. We look forward to your next visit. Please have safe travels and a great day.

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So very convenient for families. The indoor water park, restaurants nearby any shopping.
Stayed 1 night in Mar 2024
Response from Greg Bunkowske on 12 Mar 2024
Dear Emily, Thank you for staying with us. We appreciate your feedback. We look forward to your next visit. Please have safe travels and a great day.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Was cool
Stayed 1 night in Mar 2024
Response from Greg Bunkowske on 12 Mar 2024
Dear Donald, Thank you for staying with us. We appreciate your feedback. We look forward to your next visit. Please have safe travels and a great day.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying there
Stayed 5 nights in Feb 2024
Response from Greg Bunk on 28 Feb 2024
Dear Jessica, Thank you so much for staying with us. We appreciate your feedback as it will be shared with the staff. We look forward to your next visit. Please have safe travels and a great day.

2/10 Terrible

josh

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Had to wait around for hours for our room to be ready. Was told 3 pm then 4 pm. Also was told I would get a call when my room was ready and I never did. Traveling with 3 kids this was not ideal for us being from 9 hours away.
Stayed 1 night in Feb 2024
Response from Greg Bunk on 26 Feb 2024
Dear Josh, Thank you for staying with us. We appreciate your feedback. We will pass this along to our leadership team to ensure this does not happen again. I understand your frustrations and thank you for bringing this to our attention. We look forward to your next stay with us. Please have safe travels and a great day.

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that its clean and nice rooms, close to the waterpark
Stayed 1 night in Feb 2024
Response from Greg Bunk on 26 Feb 2024
Dear Terry, Thank you for staying with us. We appreciate your feedback. We look forward to your next stay with us. Please have safe travels and a great day.

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Greg Bunkowske on 26 Feb 2024
Dear Beth, Thank you for staying with us. We appreciate your feedback. We look forward to your next stay with us. Please have safe travels and a great day.

8/10 Good

Lori

Travelled with partner
Liked: Amenities
It was okay
Stayed 2 nights in Feb 2024
Response from Greg Bunkowske on 26 Feb 2024
Dear Lori, Thank you for staying with us. We appreciate your feedback. We look forward to your next stay with us. Please have safe travels and a great day.

10/10 Excellent

Janette

Stayed 2 nights in Feb 2024
Response from Greg Bunkowske on 22 Mar 2024
Dear Janette, Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff. We look forward to your next visit. Please have safe travels and a great day.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe and quite
Stayed 1 night in Feb 2024
Response from Greg Bunk on 15 Feb 2024
Dear Diana, Thank you for staying at our property and letting us know how your stay went. We appreciate your feedback. Your positive words will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next stay and visit to the beautiful Black Hills. Please have safe travels and a great day.

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here! The room was very clean and quiet. The breakfast had a good amount of choices as well. The bathroom was nicely remodeled and had a nice supply of shampoo, conditioner & body wash. The bed was very comfortable and the hotel was pretty quiet. We did have some rowdy kids running sprints above us for 3 hours but after a phone call to the front desk, all was resolved. We would definitely stay here again.
Stayed 3 nights in Feb 2024
Response from Greg Bunk on 15 Feb 2024
Dear Melissa, Thank you for staying at our property and letting us know how your stay went. We appreciate your feedback. Your positive words will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next stay and visit to the beautiful Black Hills. Please have safe travels and a great day.

8/10 Good

Marshall

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall was happy with the stay.
Stayed 2 nights in Feb 2024
Response from Greg Bunk on 15 Feb 2024
Dear Marshall, Thank you for staying at our property and letting us know how your stay went. We appreciate your feedback. Your positive words will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next stay and visit to the beautiful Black Hills. Please have safe travels and a great day.

8/10 Good

Lynne

Stayed 1 night in Feb 2024
Response from Greg Bunkowske on 22 Mar 2024
Dear Lynne, Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff. We look forward to your next visit. Please have safe travels and a great day.

8/10 Good

Morgan

Travelled with family, Travelled with family and small children, Travelled with group
Rooms and common areas were very clean. Showers were super nice. Breakfast had a large variety of options, including gluten free, oat milk etc… which I thought was nice. Staff were sub par, and right outside the front doors always reeked of cigarette smoke. overall a good experience,
Stayed 2 nights in Feb 2024
Response from Greg Bunkowske on 15 Feb 2024
Dear Morgan, Thank you for staying at our property and letting us know how your stay went. We appreciate your feedback. Your positive words will be shared with the staff and used as a motivational tool for a job well done. We look forward to your next stay and visit to the beautiful Black Hills. Please have safe travels and a great day.

10/10 Excellent

Christy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is beautiful and the check- in agent was friendly and knowledgeable. We decided to extend our stay for an extra night and she gave us a slightly better rate and made sure we stayed in the same room.
Stayed 1 night in Feb 2024
Response from Greg Bunkowske on 7 Feb 2024
Dear Christy,Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff and used as a motivational tool for future guests. We look forward to your next visit to the beautiful Black Hills. Thank you again for staying with us. Have a great day and safe travels.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel.
Stayed 1 night in Feb 2024
Response from Greg Bunk on 7 Feb 2024
Dear Maureen, Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff and used as a motivational tool for future guests. We look forward to your next visit to the beautiful Black Hills. Thank you again for staying with us. Have a great day and safe travels.

8/10 Good

Terrance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Greg Bunk on 5 Feb 2024
Dear Terrance, Thank you for contacting us and informing us about your stay. We appreciate your feedback as your comments will be shared with the staff. We look forward to your next visit. Please have safe travels and a wonderful day.

10/10 Excellent

Brenda

Stayed 1 night in Jan 2024
Response from Greg Bunkowske on 22 Mar 2024
Dear Brenda, Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff. We look forward to your next visit. Please have safe travels and a great day.

10/10 Excellent

Levi

Stayed 1 night in Jan 2024
Response from Greg Bunkowske on 22 Mar 2024
Dear Levi, Thank you so much for staying with us. We appreciate your feedback. Your positive comments will be shared with the staff. We look forward to your next visit. Please have safe travels and a great day.

6/10 Okay

Kayla

Travelled with family and small children
Disliked: Staff & service
Hotel lobby and room were good compared to the L hotel next to it the staff at front desk upon check in were awesome on 1/19 on 1/20 i went upto front desk to purchase waterpark passes and a redbull front desk given a seperate card by me in person for this in perdon transaction upon looking at my statement she charged my card on file associated with my room and swiped my card i gave at the time of transcation 24 hours later call to ask about my charge to my original payment method associated with my room and whoever is at the front desk tonight 1/23 does not understand i have 2 seperate charges for the same thing under 2 seperate cards because he can only see the 1 charge on his end the one thats associated with my name on the room we stayed what im going to rate the experience of customer service on because no matter how many times i explain the situation its not clicking. 2 charges 2 seperate d/c cards for the same thing 1 card has my name on it 1 card has my husbands name on it it is for the day 1/20 for 3 waterpark passes my room under my name with my associated card has the charge for the same date 1/20 his card with his name associated on it has the charge for 3 passes and a redbull so a 7 dollar difference in charge amount for the same day, his card is not associated with the room or booking or anything on file that could of been established with my name or card info due to it being a physical in person transaction i just want a refund for the 1 transaction
Stayed 2 nights in Jan 2024
Response from Greg Bunkowske on 30 Jan 2024
Dear Kayla, Thank you so much for staying with us. We appreciate your feedback. Your comments will be shared with our staff to take of these issues going forward. Thank you for bringing them to our attention. Please have safe travels and a great day.

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Greg Bunkowske on 30 Jan 2024
Dear Lloyd, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next visit to the Black Hills and to our property. Please have safe travels and a great day.

8/10 Good

Nicole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Greg Bunkowske on 30 Jan 2024
Dear Nicole, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next visit to the Black Hills and to our property. Please have safe travels and a great day.

2/10 Terrible

Abel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Greg Bunkowske on 30 Jan 2024
Dear Abel, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next visit to the Black Hills and to our property. Please have safe travels and a great day.

6/10 Okay

Lynn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Greg Bunkowske on 30 Jan 2024
Dear Lynn, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next visit to the Black Hills and to our property. Please have safe travels and a great day.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Greg Bunkowske on 30 Jan 2024
Dear Justin, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next visit to the Black Hills and to our property. Please have safe travels and a great day.

8/10 Good

D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Greg Bunkowske on 30 Jan 2024
Dear D, Thank you so much for staying with us. We appreciate your feedback. Your comments will be shared with our staff to take of these issues going forward. Thank you for bringing them to our attention. Please have safe travels and a great day.

8/10 Good

Rilla

Stayed 3 nights in Dec 2023
Response from Greg B on 30 Jan 2024
Dear Rilla, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next visit to the Black Hills and to our property. Please have safe travels and a great day.

8/10 Good

Denise Kills

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Liked the swimming area for my grandson to enjoy and the breakfast but that could of been more stocked and had hot breakfast of different variety. Other than that we enjoyed our stay and will come back soon.
Stayed 2 nights in Dec 2023
Response from Greg Bunk on 30 Jan 2024
Dear Ms. Kills, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next visit to the Black Hills and to our property. Please have safe travels and a great day.

10/10 Excellent

Duane

Stayed 1 night in Dec 2023
Response from Greg B on 30 Jan 2024
Dear Duane, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next visit to the Black Hills and to our property. Please have safe travels and a great day.

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room with friendly staff and great rates?
Stayed 1 night in Dec 2023
Response from Greg Bunk on 30 Jan 2024
Dear Heidi, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next visit to the Black Hills and to our property. Please have safe travels and a great day.

8/10 Good

Tyyuan A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Greg Bu on 30 Jan 2024
Dear Tyyuan, Thank you so much for staying with us. We appreciate your feedback. Your comments will be shared with our staff to take of these issues going forward. Thank you for bringing them to our attention. Please have safe travels and a great day.

4/10 Poor

Benjamin

Travelled with partner
Liked: Cleanliness
The staff gave us a free “upgrade” to a balcony seating over the water park which meant we had to listen to the kids scream at the water park. The towels weren’t the cleanest and there was dirty stuff left over from the previous guests
Stayed 2 nights in Dec 2023
Response from Greg Bunkowske on 30 Jan 2024
Dear Benjamin, Thank you so much for staying with us. We appreciate your feedback. Your comments will be shared with our staff to take of these issues going forward. Thank you for bringing them to our attention. Please have safe travels and a great day.

6/10 Okay

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
It was good. Breakfast was good, room was okay. The pull out was horrible as expected, but there were old cheetoes and some unknown medication in the pullout as well. Just rolled it back up and made the bed work. It was an ok stay. We stay there for the convenience and close location to the water park.
Stayed 1 night in Dec 2023
Response from Greg Bunkowske on 30 Jan 2024
Dear Chelsea, Thank you so much for staying with us. We appreciate your feedback. Your comments will be shared with our staff to take of these issues going forward. Thank you for bringing them to our attention. Please have safe travels and a great day.

6/10 Okay

philip

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Room was dirty
Stayed 1 night in Dec 2023
Response from Greg Bunkowske on 30 Jan 2024
Dear Philip, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next visit to the Black Hills and to our property. Please have safe travels and a great day.

10/10 Excellent

Melissa

Travelled with family
Liked: Amenities, property conditions & facilities
Very clean. Staff was accomodating and friendly. Would definitely stay again.
Stayed 1 night in Dec 2023
Response from Greg Bunkowske on 30 Jan 2024
Dear Melissa, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next visit to the Black Hills and to our property. Please have safe travels and a great day.

10/10 Excellent

Eugena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to airport
Stayed 1 night in Dec 2023
Response from Greg Bunkowske on 30 Jan 2024
Dear Eugena, Thank you so much for staying with us. We appreciate your feedback. We look forward to your next visit to the Black Hills and to our property. Please have safe travels and a great day.