Fridge, microwave, stovetop

Reviews of Newly Remodeled Home @ the Omni at Rancho Las Palmas in Rancho Mirage!


Reviews

8.4

Very good

Rating 10 - Excellent. 4 out of 5 reviews" "
Rating 8 - Good. 0 out of 5 reviews" "
Rating 6 - Okay. 0 out of 5 reviews" "
Rating 4 - Poor. 0 out of 5 reviews" "
Rating 2 - Terrible. 1 out of 5 reviews" "

9.6/10

Cleanliness

Reviews

2/10 Terrible

Derek T.

Liked: Cleanliness
Not as advertised
Property is old (50 years+) and only the kitchen has been renovated. The front door lock is inoperable which makes the property unsafe. Master bath shower has old old controls almost impossible to turn on. We left a day early because it was so uncomfortable. We are very upset at having paid $1000.00 for three days at what we expected to be a comfortable home.
Stayed 3 nights in May 2024
Response from VrboOwner on 21 May 2024
I am sorry you didn’t enjoy your time but I have to address some of the things that are being said for future renters. 1. This house was built in the 70s but was remodeled in 2020-2021, the remodel included but was not limited to the kitchen. 2. The master shower functions perfectly well, the issue was caused by “user error”, the shower knob was not “pulled” out and the tenant assumed it was broken. 3. The front door works perfectly well, once again this falls in the category of “user error”. The door is a basic turn key lock that the tenant had difficulties with, but we have never had these type of issues with previous tenants. We are very helpful and open to any questions that may come up about the houses operations and pride ourselves on our communication. We know, this is not your home, and are therefore understanding if there is something that needs explanation, but I am certain that for future tenants the things being said in the review will not be an issue.

10/10 Excellent

Saline E.

Liked: Cleanliness
Best stay and host!!!
Loved everything on this property. Matt and Crystal were the best!
Stayed 3 nights in Apr 2024

10/10 Excellent

Geraldine P., Onanole, Manitoba, Canada

Liked: Cleanliness
Perfect holiday
Everything about unit was very good and commication with hosts was so impressive For example we mentioned no barbecue tools and a set arrived next day
Stayed 47 nights in Jan 2024

10/10 Excellent

Renee F.

Liked: Cleanliness
Nice stay and nice owner
Crystal (the owner) was very nice and was easy to communicate with. Condo was well stocked with anything and everything you need. My family and I had a wonderful experience
Stayed 3 nights in May 2023

10/10 Excellent

Lauren M.

Liked: Cleanliness
Great property
We had a wonderful stay. Crystal was amazing at communicating and the pool was right next door for our daughters. The rooms and kitchen were very clean and decorated beautifully. We had dinner at BluEmber which was within walking distance and so good! Thanks for a great stay!
Stayed 4 nights in Apr 2023