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Reviews of The Durham Hotel

4 out of 5
The Durham Hotel
315 East Chapel Hill Street, Durham, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 302 out of 479 reviews" "
Rating 8 - Good. 103 out of 479 reviews" "
Rating 6 - Okay. 46 out of 479 reviews" "
Rating 4 - Poor. 21 out of 479 reviews" "
Rating 2 - Terrible. 7 out of 479 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful. Appreciated the thought behind the coffee, drink tickets, lip balm, ease of parking, makeup cleanser….
Stayed 1 night in May 2024

8/10 Good

Candice, Fountain Inn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Very clean. Would recommend.
Stayed 1 night in Apr 2024

8/10 Good

Robert

Business traveller
People very helpful and pleasant
Stayed 1 night in Apr 2024

10/10 Excellent

Ryan, Woodinville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Doreen

Travelled with family
The hotel is centrally located, I think a bit over priced for what it is. Some of the carpet and decor is tired looking. The early morning staff acted like they were doing me a huge favor by giving me coffee supplies at 5:30. Overall, staff could have been more hospitable.
Stayed 1 night in Apr 2024

10/10 Excellent

Lily

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely stay, sink kept clogging but otherwise perfect
Stayed 2 nights in Mar 2024

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Britt

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Zach at check in was great. It's not quite as nice as it looks on the photos overall, but I guess that's to be expected.
Stayed 1 night in Mar 2024

10/10 Excellent

Brigitte

Stayed 1 night in Mar 2024

4/10 Poor

Gwendolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice, and convenient. Our particular room was without a television and phone. We were offered another room exchange however it would have been an inconvenience. My Mother is disabled. The restaurant provided a good menu of variety and food was delicious. Staff was great.
Stayed 1 night in Mar 2024

8/10 Good

Kelley, Raeford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They downgraded our room.
Stayed 1 night in Mar 2024

10/10 Excellent

Chad, Raeford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful
Stayed 1 night in Mar 2024

10/10 Excellent

Clayton

Stayed 1 night in Mar 2024

10/10 Excellent

Spencer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Dmitry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Alisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all so super friendly and helpful - from arrival to check-out. Simple, but great room. Great style location. We'll be back; hopefully for a longer stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Good hotel, not so good customer service
The hotel is a little dated. The rooms and the beds are very comfortable and nice. One of the female receptionists was a bit rude and had a standoffish attitude, which really took me aback. I was not expecting that kind of service at a place like The Durham.
Stayed 1 night in Feb 2024

10/10 Excellent

CAROL

Stayed 1 night in Feb 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was dated. The shower tile was chipped, the carpet was dated.
Stayed 1 night in Feb 2024

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A bit more expensive than some other hotels nearby, but for the level of service and large rooms at the Durham, we were happy with our choice. The coffee bar in the lobby is excellent. The bed was a tad soft and the pillows could be upgraded...I kept meaning to ask for down pillows but never did. The rooftop bar is a great addition, even in February. The staff is super friendly and helpful, ready for whatever request we threw at them. The hotel is walking distance to lots of great restaurants nearby. Loved the Kingfisher bar next door (downstairs), had ice cream at the Parlour down the street, burgers at Bull City Burger & Brewery were terrific, and a 10 min. ride to Duke University.
Stayed 3 nights in Feb 2024

10/10 Excellent

Hailey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay at the Durham when in Durham
Stayed 2 nights in Jan 2024

10/10 Excellent

Marie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Restaurant and roof top bar was also a treat. Everything is good walking distance.
Stayed 4 nights in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute downtown hotel
Charming hotel with lots of quirky and retro details. Stayed two nights on a work trip and loved the location and various amenities. Walls are very thin so can hear everything in the rooms adjacent to mine
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Iverson

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Breelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun clean hotel
Great hotel, clean, friendly staff and comfortable beds
Stayed 1 night in Nov 2023

2/10 Terrible

John

Stayed 1 night in Oct 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Nadine

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It’s supposed to be a luxury hotel but it has quite a few less than satisfactory aspects. 1. The restaurant is the lobby and quite unattractive. The walk in shower door leaks terribly and get the towel and floor wet. There is no towel rack for the hand towel. The TV has no way to connect a device- no ports and no device sharing app. Oh yeah also : no dresser in the room for clothes. Overall while clean it is below par certainly for the price.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place! Decor is chic and well-curated, staff was lovely, and place was clean. It's also in a great area, near lots of great bars and restaurants.
Stayed 1 night in Sep 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Really keasant staff.
Stayed 1 night in Sep 2023

10/10 Excellent

Rich

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasant stay. Spent the night rather than drive home after a concert.
Stayed 1 night in Sep 2023

8/10 Good

John

Business traveller
Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Durham Hotel was better than the show
Other than a staff member accidentally knocking on our door at 9:10 am, everything was perfect. From the checkin, valet, dinner and drinks, to checkout and coffee walking out the door - top notch. We’ll be back!
Stayed 1 night in Sep 2023

10/10 Excellent

Mona

Liked: Cleanliness, staff & service, property conditions & facilities
My return visit didn’t disappoint
This visit was my 2nd stay at this hotel, and I was pleasantly surprised that it was still the same nice place that I remembered. The location is perfect. It’s close to everything in downtown Durham. The area is eclectic and lively. The restaurant scene is amazing with so many options for cuisine. The staff at the hotel are very pleasant and upbeat. I really enjoyed it, and I will return again as I visit NC yearly from the Philadelphia area to see my daughter. If you like a quirky, upbeat mid-century modern designed atmosphere with a great rooftop bar and you’re looking for a reasonably priced hotel, stay here.
Stayed 3 nights in Aug 2023

10/10 Excellent

Joel

Stayed 3 nights in Aug 2023

10/10 Excellent

David

Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Adese on 17 Aug 2023
Hi Robert,We are so glad that you enjoyed your stay with us and we look forward to seeing you again!

10/10 Excellent

Dennis

Stayed 2 nights in Aug 2023

6/10 Okay

Karsen

Liked: Cleanliness, staff & service
Hotel was cute and in a great area, but I’m unhappy that a pending (extra) charge for a room I did not use is still on my credit card one week after the visit.
Stayed 1 night in Jul 2023
Response from Adese on 6 Aug 2023
Good morning Karsen,We are so glad to hear that you enjoyed your stay with us, and if you would like to give us a call, we would be happy to assist with taking a look at this charge and getting it removed if needed.

10/10 Excellent

William

Stayed 1 night in Jul 2023
Response from Adese on 17 Aug 2023
Hi William,We are glad that you enjoyed your stay with us and we hope that you will join us in the future!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Adese :) on 27 Jul 2023
Thank you so much! We hope to see you again Soon!

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Adese :) on 27 Jul 2023
Thank you so very much!!! We are so happy you enjoyed your stay and we look forward to when you join us again in the future!!!