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Reviews of Residence Inn by Marriott Chapel Hill

3 out of 5
Residence Inn by Marriott Chapel Hill
101 Erwin Rd, Chapel Hill, NC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 291 out of 443 reviews" "
Rating 8 - Good. 119 out of 443 reviews" "
Rating 6 - Okay. 24 out of 443 reviews" "
Rating 4 - Poor. 5 out of 443 reviews" "
Rating 2 - Terrible. 4 out of 443 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service
Room was a little smaller than expected, phone didn’t work and pull out bed was not so great!
Stayed 6 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

David

Liked: Cleanliness, staff & service
Spotty Wi-Fi. I stayed for five nights -- on two of those nights, I was woken up by extremely loud music in other rooms.
Stayed 5 nights in Mar 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked separate living - dining area.
Stayed 1 night in Feb 2024

8/10 Good

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, just wish they weren't testing the fire alarms. I know it had to be done and I am glad they do have it checked. The staff were wonderful, the room was clean, and we were close UNC and about 10 minutes from the Dean Dome. What more could you ask for?
Stayed 2 nights in Feb 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Angela

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was immaculately clean and well stocked. The front desk employees were all very nice and helpful. Beds were SUPER comfortable. The only real issue we had was the dining staff. They didn't really seem to understand that we were there to eat and they never took our order. But we did go to the room and called it in. The food was good, and decently priced. The person who took the money was the same person who was confused about us eating there and they seemed to be confused about the payment for the food too. I'm not sure if they were new or what, but it was a little frustrating. Other than that, our stay was perfect. We will definitely be returning.
Stayed 1 night in Jan 2024

8/10 Good

Angela

Stayed 2 nights in Jan 2024

10/10 Excellent

Susan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again very nice
Stayed 1 night in Nov 2023

6/10 Okay

Hashim

Business traveller
Liked: Cleanliness, staff & service
Lingering HVAC issue
I had an issue with my HVAC that never seemed to get rectified. So I spend 4 of my 5 day stay dealing with a random beeping noise that woke me up about 2x per night.
Stayed 3 nights in Nov 2023

10/10 Excellent

Raymond, Bronx

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Accommodations were clean and nice. We were able to check in early and check out a little late. Very nice
Stayed 5 nights in Nov 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Very friendly staff! Front desk, kitchen and cleaning staff were super helpful and kind! Great location for us and the daily breakfast is so convenient and tasty. Would definitely stay again!
Stayed 7 nights in Nov 2023

10/10 Excellent

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable studio, tasty breakfast, bar & restaurant convenient Only problem with location is need to make a U turn when coming from Chapel Hill on highway
Stayed 3 nights in Oct 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Viviana, Cary

Liked: Cleanliness, staff & service, property conditions & facilities
It's such a calm, lovely space (though I have not yet experienced it on a football/crowded weekend). The breakfast is delicious! Every front desk person was helpful and courteous.
Stayed 8 nights in Sep 2023

10/10 Excellent

jean

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Awesome place
Beautiful and peaceful place. I love it. Staff are all nice and helpful . The breakfast team are awesome-Lawrence and the weekend lady( sorry, I did not get your name) . Thank you both for your service . I will definitely want to return to this place .
Stayed 3 nights in Sep 2023

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice setting, clear clean pool, colonial decor, quiet and wooded but not too secluded. Looking forward to when standard room tidy up service can return to pre-pandemic routines. Clean towels were provided, but need to ask. Facility, breakfast, pleasant staff, all fantastic.

10/10 Excellent

MIT

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

10/10 Excellent

Bonney

Travelled with family and small children
Liked: Amenities
Definitely coming back. My family was very happy with their stay.
Stayed 5 nights in Jul 2023

8/10 Good

Stephen, Dolton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. A little dated and we’re short staffed, didn’t clean room until 4th day. Outside walks and doormats needs good cleaning as well as the stairwells. Overall good , just needs a little tweaking.
Stayed 7 nights in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Tim

Business traveller
Stayed 4 nights in Aug 2023

10/10 Excellent

Suzanne

Travelled with family and small children
Liked: Amenities
Very friendly staff. Spacious and clean. Beautiful grounds. A bit noisy.
Stayed 1 night in Aug 2023

6/10 Okay

Kenneth

Stayed 2 nights in Jul 2023

10/10 Excellent

Jennifer

Stayed 1 night in Jul 2023

10/10 Excellent

Allisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

DEVRIM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy spacious space
Loved the suites, beds were super comfy. Pool was nice and breakfast was good. Only negative is they don’t clean daily. They tell you to put your trash in the hall and call for clean towels. Wish they at least cleaned every other day.
Stayed 4 nights in Jun 2023

8/10 Good

Frances

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is clean! Great hotel!
Stayed 1 night in Jun 2023

10/10 Excellent

Xao

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Me and my fiancé loved this place. We had a great time together here since we haven’t seen each other for half a year due to me being in the military. Great place for a long stay. Super welcoming staffs, great breakfast, great pool, and room felt like home. Outside surrounding is great for family and friends to hangout. Peaceful and memorable atmosohere.
Stayed 1 night in Jun 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay at the Residence Suites in Chapel Hill. We were there for our son’s graduation from UNC. Room was large and very well equipped. The staff was very friendly and helpful. Will definitely stay here again
Stayed 2 nights in May 2023

10/10 Excellent

Aniko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk staff(Stephanie),very accomodating about early check in
Stayed 1 night in May 2023

8/10 Good

sr

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the pillows, the pillows are horrible so if you choose to stay here it's nice but bring your own pillow
Stayed 1 night in May 2023

6/10 Okay

James

Travelled with family
Liked: Cleanliness, staff & service
Residence Inn Chapel Hill.
Room was directly adjacent to a main entry staircase. Quite noisy throughout the night. Walk in shower was nice, but water pressure was quite poor. The bathroom was extremely small with the entry door swinging inwards which made it very awkward to move inside. Bathroom baseboards were deteriorating.
Stayed 5 nights in Apr 2023

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay thank you!
Stayed 1 night in Apr 2023

10/10 Excellent

Kevin, Ironton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable room with plenty of breakfast options in the morning. Friendly staff.
Stayed 5 nights in Apr 2023

10/10 Excellent

LeRoi

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and quick to get me what I needed. everything was clean and I could take a nice morning walk around grass and trees
Stayed 1 night in Apr 2023

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location and easy acess
Stayed 7 nights in Mar 2023
Response from GM on 5 Apr 2023
Thank you for staying with us. We are glad you found it quiet with easy access. We hope you return soon.

10/10 Excellent

Maarit

Stayed 5 nights in Mar 2023

10/10 Excellent

Adams

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Manager on 5 Apr 2023
Thank you for your review. We hope you return soon.

10/10 Excellent

CHARLES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and comfortable.
Stayed 1 night in Mar 2023
Response from Management on 5 Apr 2023
We are happy you found the Residence Inn by Marriott Chapel Hill to be quiet and comfortable. We hope you enjoyed your time in Chapel Hill.

10/10 Excellent

DWIGHT

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Dennis

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Very convenient to UNC Medical Center
Stayed 1 night in Jan 2023

8/10 Good

Rafiah

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent property

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Munch Blg visit
Very comfortable and very cordial staff. Breakfast could offer a simple breakfast meat for every morning like sausage or bacon without a starch.
Stayed 3 nights in Oct 2022

4/10 Poor

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very convenient location.
Stayed 1 night in Sep 2022

8/10 Good

Kathryn

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is easy for families and those with dogs. The rooms were clean and comfortable. The only thing I did not like was that the $100 additional feel for pets was not disclosed before booking. It showed up on the bill
Stayed 2 nights in Sep 2022

8/10 Good

Leonel Ramos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the size of the room and space.
Stayed 1 night in Aug 2022

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to Franklin street, UNC Chapel Hill AND Wegmans. Staff were very friendly and helpful. I liked that the breakfast used real dishes, glasses and cups as opposed to paper and plastic which is such a waste. The pool is very nice although the hot tub is closed for renovations.
Stayed 11 nights in Jul 2022