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Reviews of Comfort Inn & Suites Durham near Duke University

2.5 out of 5
Comfort Inn & Suites Durham near Duke University
1816 Hillandale Rd, Durham, NC

Reviews

8.0

Very good

Rating 10 - Excellent. 386 out of 1002 reviews" "
Rating 8 - Good. 345 out of 1002 reviews" "
Rating 6 - Okay. 154 out of 1002 reviews" "
Rating 4 - Poor. 64 out of 1002 reviews" "
Rating 2 - Terrible. 53 out of 1002 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

James G

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable
Stayed 1 night in Apr 2024
Response from PD on 21 Apr 2024
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Prerna DesaiGeneral Manager

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, clean and basic!
Stayed 5 nights in Apr 2024
Response from PD on 16 Apr 2024
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for staying with us; we hope to see you again soon!Sincerely,Prerna DesaiGeneral Manager

10/10 Excellent

BABATUNDE, Paris

Business traveller, Travelled with partner
Liked: Amenities
Adequate.
Stayed 1 night in Apr 2024
Response from PD on 24 Apr 2024
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Prerna DesaiGeneral Manager

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay. The only complaint was the curtains didn’t close. The blackout curtains were small and only the sheer curtains fully covered the window. A street lamp was right by the window. I had a sleep mask so it helped block out the light. Staff was friendly and the rooms were nice.
Stayed 1 night in Apr 2024
Response from pd on 15 Apr 2024
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel.Your feedback is critical to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for staying with us; we hope to see you again soon!Sincerely,Prerna DesaiGeneral Manager

10/10 Excellent

Alyssia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel amazing beds and shower
Stayed 3 nights in Apr 2024
Response from PD on 9 Apr 2024
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel.Your feedback is critical to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for staying with us; we hope to see you again soon!Sincerely,Prerna DesaiGeneral Manager

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was good. Room was clean and up to date. Great pricing.
Stayed 1 night in Apr 2024
Response from PD on 9 Apr 2024
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel.Your feedback is critical to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for staying with us; we hope to see you again soon!Sincerely,Prerna DesaiGeneral Manager

10/10 Excellent

Leslie

Convenient location, very clean, accommodating staff, great breakfast!
Stayed 2 nights in Mar 2024
Response from PD on 29 Mar 2024
Dear Lesile,Thank you for the 5/5 rating.Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel.Your feedback is critical to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for staying with us; we hope to see you again soon!Sincerely,Prerna DesaiGeneral Manager

10/10 Excellent

Glenn

Business traveller
Liked: Amenities
Very friendly and helpful staff
Stayed 3 nights in Mar 2024
Response from PD on 25 Mar 2024
Dear Glenn,Thank you for the 5/5 rating.Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel.Your feedback is critical to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for staying with us; we hope to see you again soon!Sincerely,Prerna DesaiGeneral Manager

10/10 Excellent

Linda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the hospital
Stayed 5 nights in Feb 2024
Response from pd on 25 Mar 2024
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel.Your feedback is critical to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for staying with us; we hope to see you again soon!Sincerely,Prerna DesaiGeneral Manager

2/10 Terrible

Freddie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from PD on 14 Mar 2024
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Prerna DesaiGeneral Manager

8/10 Good

synda

Business traveller
Liked: Cleanliness, property conditions & facilities
Remodeling so loud
Stayed 3 nights in Mar 2024
Response from PD on 9 Mar 2024
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for staying with us; we hope to see you again soon!Sincerely,Prerna DesaiGeneral Manager

2/10 Terrible

Becky

Travelled with family
Disliked: Property conditions & facilities
The hotel was under construction while we were there, which wasn’t ideal. I wish there would have been a disclaimer when booking. I would have booked something else. There was also a horrible smell in the hallways.
Stayed 2 nights in Mar 2024
Response from pd on 4 Mar 2024
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,GM

10/10 Excellent

Kentori

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it here I even thought about staying here for a while but work calls
Stayed 6 nights in Feb 2024
Response from pd on 2 Mar 2024
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for staying with us; we hope to see you again soon!Sincerely,Prerna DesaiGeneral Manager

8/10 Good

Kiyanna

Liked: Staff & service
My bathroom was not so clean and the sheets on my bed was dirty also I had to get them to change them
Stayed 2 nights in Feb 2024
Response from PD on 22 Feb 2024
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel.Your feedback is critical to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for staying with us; we hope to see you again soon!Sincerely,Prerna DesaiGeneral Manager

10/10 Excellent

RIchard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nice and very clean. Breakfast was great.
Stayed 1 night in Feb 2024
Response from PD on 18 Feb 2024
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel.Your feedback is critical to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for staying with us; we hope to see you again soon!Sincerely,Prerna Desai

8/10 Good

ANDY

Liked: Cleanliness, staff & service
repaire work going on
Stayed 1 night in Feb 2024
Response from PD on 15 Feb 2024
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel.Your feedback is critical to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for staying with us; we hope to see you again soon!Sincerely,Prerna DesaiGeneral Manager

10/10 Excellent

Rhonda

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Constant updates. We stayed on newly rennovated room this time with beautiful walk-in shower. The bethroom was gorgeous. Nothing cheap about it. Beds have 4 pillows each to pick the softer or firmer. Very clean. Coffee 24/7. My mother and I always stay here when having an early morning visit to Duke Med. ECELLENT.
Stayed 1 night in Feb 2024
Response from PD on 7 Feb 2024
Dear Rhonda,Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay in one of our newly renovated rooms and that you found the walk-in shower and bathroom to be beautiful. It's wonderful to know that you appreciated the attention to detail and the quality of our amenities.We take great pride in maintaining high standards of cleanliness, and we're delighted that you found your room to be very clean. Providing 24/7 coffee service is just one way we aim to make your stay as comfortable as possible.We're honored to be your go-to choice when visiting Duke Med, and we look forward to welcoming you and your mother back on your next early morning visit.Thank you for choosing to stay with us and for taking the time to share your feedback. We truly appreciate it!Warm regards,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from PD on 26 Jan 2024
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel.Your feedback is critical to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for staying with us; we hope to see you again soon!Sincerely,Prerna DesaiGeneral Manager

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from PD on 25 Jan 2024
Dear Mary,Thank you for 10/10 rating.Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel.Your feedback is critical to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for staying with us; we hope to see you again soon!Sincerely,Prerna DesaiGeneral Manager

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
My family and had a very great experience with this hotel. The guest services lady was very nice and efficient. The room was clean and comfortable. Loved the bedding. Overall just a great experience.
Stayed 1 night in Jan 2024
Response from PD on 25 Jan 2024
Dear Luis,Thank you so much for the 10/10 rating.Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel.Your feedback is critical to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for staying with us; we hope to see you again soon!Sincerely,Prerna DesaiGeneral Manager

10/10 Excellent

Kimberly

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Jan 2024
Response from PD on 21 Jan 2024
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for staying with us; we hope to see you again soon!Sincerely,Prerna Desai

8/10 Good

Margaret

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from PD on 21 Jan 2024
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for staying with us; we hope to see you again soon!Sincerely,Prerna Desai

8/10 Good

Ann

Business traveller, Travelled with family
Liked: Property conditions & facilities
The television waa limited and difficult to understand
Stayed 3 nights in Jan 2024
Response from PD on 16 Jan 2024
Dear Ann,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel.Your feedback is critical to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for staying with us; we hope to see you again soon!Sincerely,Prerna DesaiGeneral Manager

6/10 Okay

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVERAGE THIS TIME
IN MY ROOM I HAD TO PUT THE HOSE BACK ON THE TOILET. MY SISTERS ROOM THE SHOWER/TUB WAS WORKING SLOW WITH WATER IN THE TUB AS SHE WAS SHOWERING. I HAVE STAYED HERE BEFORE WITH NO ISSUES. MAYBE IT WAS JUST A BAD WEEKEND FOR THEM.
Stayed 2 nights in Jan 2024
Response from PD on 15 Jan 2024
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Prerna DesaiGeneral Manager

10/10 Excellent

Lew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about our stay there and will definitely stay there anytime we are in Durham
Stayed 1 night in Jan 2024
Response from PD on 15 Jan 2024
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel.Your feedback is critical to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for staying with us; we hope to see you again soon!Sincerely,Prerna DesaiGeneral Manager

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from PD on 7 Jan 2024
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Prerna Desai

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is right off of the interstate highway. Near many food choices. The staff was friendly. The hotel shows it's age and l believe renovations are taking place.
Stayed 1 night in Dec 2023
Response from PD on 2 Jan 2024
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel.Your feedback is critical to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for staying with us; we hope to see you again soon!Sincerely,Prerna DesaiGeneral Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast. Friendly staff
Response from pd on 9 Feb 2024
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for staying with us; we hope to see you again soon!Sincerely,Prerna DesaiGeneral Manager

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from PD on 2 Jan 2024
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel.Your feedback is critical to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for staying with us; we hope to see you again soon!Sincerely,Prerna DesaiGeneral Manager

8/10 Good

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from PD on 29 Dec 2023
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel.Your feedback is critical to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for staying with us; we hope to see you again soon!Sincerely,Prerna DesaiGeneral Manager

10/10 Excellent

Genesis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from PD on 29 Dec 2023
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel.Your feedback is critical to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for staying with us; we hope to see you again soon!Sincerely,Prerna DesaiGeneral Manager

10/10 Excellent

stacey l

Stayed 3 nights in Dec 2023

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dustin at the front desk was so nice and helpful I The property and the rooms were in great condition
Stayed 1 night in Dec 2023
Response from PD on 29 Dec 2023
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel.Your feedback is critical to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for staying with us; we hope to see you again soon!Sincerely,Prerna DesaiGeneral Manager

8/10 Good

William

Stayed 2 nights in Dec 2023
Response from PD on 7 Jan 2024
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Prerna Desai

4/10 Poor

Robert

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Overall Ok, but on a tight schedule discovered at 6:30 AM that shower was out of order had to switch rooms and will now be late meeting my grandchildren
Stayed 1 night in Dec 2023
Response from PD on 29 Dec 2023
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Prerna DesaiGeneral Manager

10/10 Excellent

Larry

Stayed 1 night in Nov 2023
Response from Pd on 29 Dec 2023
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel.Your feedback is critical to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for staying with us; we hope to see you again soon!Sincerely,Prerna DesaiGeneral Manager

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from PD on 5 Dec 2023
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for staying with us; we hope to see you again soon!Sincerely,Prerna DesaiGeneral Manager

8/10 Good

Karl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its major selling points for my spouse and me were its cost, location relative to restaurants and access to U.S. route 85.
Stayed 1 night in Nov 2023
Response from pd on 28 Nov 2023
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for staying with us; we hope to see you again soon!Sincerely,Prerna DesaiGeneral Manager

10/10 Excellent

Joy

Stayed 1 night in Nov 2023
Response from PD on 29 Dec 2023
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel.Your feedback is critical to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for staying with us; we hope to see you again soon!Sincerely,Prerna DesaiGeneral Manager

6/10 Okay

Charles

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from pd on 13 Nov 2023
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will use the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope you will consider staying with us again so we can have another chance to provide you with a superior experience. Sincerely,Prerna DesaiGeneral Manager

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from PD on 10 Nov 2023
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for staying with us; we hope to see you again soon!Sincerely,Prerna DesaiGeneral Manager

10/10 Excellent

marianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very, very clean everywhere. The complimentary breakfast had everything need for a great breakfast. Can't wait to go back again.
Stayed 2 nights in Nov 2023
Response from pd on 7 Nov 2023
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for staying with us; we hope to see you again soon!Sincerely,Prerna Desai

4/10 Poor

Lynn

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Needs a face lift.
Stayed 4 nights in Nov 2023
Response from pd on 7 Nov 2023
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Prerna Desai

2/10 Terrible

Saundra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The ceiling tiles above the shower were loose with gaps showing the ceiling dirt. Doors were slammed all night long. There was unknown fluid in the tub. There waa a mystery door that was hopefully silled. The Friday manager tried to charge me a $150.00 deposit for a 2 prepaid night stay. My room was on the bottom floor snd the manager told me that was the only room they had available but only 10 cars were parked in the parking lot. This was my worst hotel experience in Durham!!!!!
Stayed 2 nights in Nov 2023
Response from Pd on 6 Nov 2023
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from PD on 6 Nov 2023
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for staying with us; we hope to see you again soon!

10/10 Excellent

Jennifer, West Bend

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from PD on 3 Nov 2023
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for staying with us; we hope to see you again soon!Sincerely,Prerna DesaiGeneral Manager

10/10 Excellent

Barbara

Stayed 1 night in Oct 2023
Response from pd on 1 Nov 2023
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for staying with us; we hope to see you again soon!Sincerely,Prerna DesaiGeneral Manager

8/10 Good

Shibalik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from PD on 30 Oct 2023
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for staying with us; we hope to see you again soon!Sincerely,Prerna DesaiGeneral Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to Duke Football Stadium
Stayed 1 night in Oct 2023
Response from PD on 27 Oct 2023
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Thank you for staying with us; we hope to see you again soon!Sincerely,Prerna DesaiGeneral Manager

6/10 Okay

Kimberly

Travelled with family
Disliked: Cleanliness
The room looked fine. The beds were super uncomfortable. The bathroom has what appears to be mold in multiple places. The sink obviously had a leak issue in the past. The room was retro-fitted and awkward. The included breakfast was meh. The eggs were not good but the make-your-own waffles were a hit.
Stayed 1 night in Oct 2023
Response from pd on 24 Oct 2023
Dear Guest,Thank you for sharing your feedback on Expedia regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Prerna DesaiGeneral Manager