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The hotel in and itself was fine. Unfortunately when we went to leave, I found my truck had been broken into. Apparently other vehicles were broken into as well. It was not a fun time.
Our bathtub did not drain well at all. The breakfast was til 9 am but they were breaking down the food table at 8:40 am and no waffle mix. We had to eat the sausage and eggs in the microwave. Front desk was very nice.
Desk chair in room was stained with white dried substance. But other than that we were very pleased.
Susan
Stayed 1 night in Mar 2024
4/10 Poor
Bhavna
Business traveller
26 Mar 2024
Disliked: Staff & service, amenities
Front desk was very rude and nosy, and asking weird questions, and check out is 12 noon , and Housekeeper start knocking on Door at10 am while was in meeting.
I stay here often when in town. I enjoy the area. The hotel is good. Enjoy the breakfast.
Zarie
Stayed 1 night in Mar 2024
6/10 Okay
Deanna
Travelled with family
20 Mar 2024
The property was in a good location but was very worn. Paint peeling, furniture chipped and a lot of dust accumulated in the room corners. Outlets at bedside table did not work (loose and would not hold plug). TV very out of date. Only certain keys on remote would work. I was also surprised the front desk staff was not in any kind of uniform. Very casually dressed.
On the plus side, bathroom was clean, beds were very comfortable and property was quiet.
Deanna
Stayed 1 night in Mar 2024
Response from Wingate RDU on 22 Mar 2024
Thank you for the feedback. We are aware that the property is dated. We have recently begun an extensive remodel, and look forward to the changes coming! Hopefully you can return once they are completed.
8/10 Good
nosrat
Travelled with family
15 Mar 2024
Liked: Cleanliness, staff & service
Breakfast wasn't very good
it was something better than nothing
nosrat
Stayed 2 nights in Feb 2024
Response from Wingate RDU on 15 Mar 2024
We appreciate your review, and thank you for staying with us.
It was a ver rough stay very loud and just disrespectful the whole time I ended up having to stay with a until my check out because of how noisy it was
Terry
Stayed 2 nights in Mar 2024
Response from Wingate RDU on 11 Mar 2024
We regret that you had a less than satisfactory stay at our hotel. We typically have a very respectful clientele base, but do occasionally have a more "rowdy" group in house.We deeply regret that we could not offer you a more restful stay during your visit with us.
The receptionist (short male, approximately in his 30-40's) was a bit rude and the questions he was asking felt intrusive. He fixed his attitude once I matched his rudeness. I was also initially given a room that reeked of cigarette scent. It was very unpleasant and I had to drag my luggage all the way down to the front desk again. The room I received after was good, but was also a bit musty. Finally, the hotel's wifi is absolute trash.
Kirtana
Stayed 5 nights in Feb 2024
Response from Wingate RDU on 14 Mar 2024
We are sorry that your experience fell short of expectations. We appreciate the feedback, and will take every effort to address these issues.
8/10 Good
Jamese
Travelled with partner
6 Mar 2024
Liked: Cleanliness, staff & service, amenities
Upon arrival, the hostess was very nice and greeted me accordingly. She explained every thing that I needed to know. The establishment was well maintained and very clean, that includes the parking lot, the lobby, and the hallways. Upon entering the room, it was very clean and smelled good and the bed was comfortable. Only issue I had was the toilet not working properly but it was late so there was no maintenance available and I couldn’t move to another room because they were booked up. Eventually, the toilet fixed itself I guess. Also had a problem with the lights blinking. Other than the few issues, it was a pleasant stay!
Jamese
Stayed 1 night in Mar 2024
Response from Wingate RDU on 7 Mar 2024
Thank you for your very nice review. We are glad you enjoyed your stay.
Worn out apholstery, worn out furniture, worn out vinyl ice bucket, worn out toilet seat, room not restockwd, one coffee, o e little soap, no creamer, elevators dirty, lobby at forst looks decent but dirty at a closer look. Yeah yuk! Have photos.
Connie
Stayed 1 night in Mar 2024
Response from Wingate RDU on 7 Mar 2024
We are aware that our furnishings are worn, and the hotel has just begun an extensive remodel. As far as your other issues, if you had made us aware, we would have made every effort to rectify any issues to your satisfaction.We regret that you were not satisfied with your stay.
4/10 Poor
Jafet
5 Mar 2024
Jafet
Stayed 1 night in Mar 2024
Response from Wingate RDU on 7 Mar 2024
We are sorry that we fell short of your expectations. Anything you would care to share with us to improve?
It was very clean. The bed was a little hard. The check in staff was not the friendliness. The breakfast was good.
Jennifer
Stayed 1 night in Mar 2024
Response from Wingate RDU on 4 Mar 2024
Thank you very much for the positive rating, and we are very sorry for the things that were not satisfactory during your stay. We are always working to attain high guest satisfaction, and your comments are noted!
Friendly staff but property was dated. Some of the outlets in the room did not work.
Seth
Stayed 1 night in Feb 2024
Response from Wingate RDU on 2 Mar 2024
We appreciate your feedback..We have just started a property-wide renovation that will take several months.We would love for you to revisit us once it has been completed!
We enjoyed our stay at wingate. The room was clean and spacious. My only complaint was on Saturday the breakfast area was being taken down before 10:00. I went back to get a muffin and they were gone. The eggs and sausage was also gone.
Thomas
Stayed 2 nights in Feb 2024
Response from Wingate RDU on 14 Feb 2024
We are very glad that you did enjoy your stay and appreciate the positive review. We will share your comments with the manager.
El hotel esta muy venido a menos. El sr. de la recepción tenia un mal humor terrible y maltrataba a la gente de ahi a tal punto que me hizo sentir incomoda. La sra del desayuno estaba retirando las cosas 30 min antes de que se acabe el desayuno y cuando le preguntabas te decia que se habia acabado. El baño sobretodo en condiciones de decadencia general, lo mismo las paredes eel cuarto . La sillas rotas etc. No lo recomiendo para nada… habia otros de igual valor que no creo que esten igual.
Clara
Stayed 1 night in Feb 2024
Response from Wingate RDU on 8 Feb 2024
Lamentamos profundamente la desagradable estadia que tuvo con nosotros y haremos todo lo posible para atender sus inquietudes.
2/10 Terrible
Kathy
5 Feb 2024
Kathy
Stayed 3 nights in Feb 2024
Response from Wingate RDU on 22 Mar 2024
We are very sorry we fell short of your expectations.
Low price. Free breakfast. On one day, maid took away soiled towels but did not clean the room nor replenish with fresh towels, likely somehow forgot
Yi
Stayed 4 nights in Jan 2024
Response from Wingate RDU on 28 Jan 2024
We are very sorry that housekeeping fell short of their normal high level of service for your stay. We hope you will stay with us again and allow us to put a better foot forward.
Was not able to put items on room. Breakfast was not appetizing. Staff did not tell us about breakfast when we arrived.
Needs to be remodeled. TV turners did not work well. Bathrooms have little mold in corners.
Limited trash cans in the rooms.
The pillows are ridiculously very small, they are an 18 inch by 18 inch square pillow. Stains on chairs.
The only good thing --- Tub was clean --- Kuddos to the cleaning staff for that!!!!
Linda
Response from Wingate RDU on 26 Jan 2024
We are very sorry that you were not pleased with your stay. We always welcome any feedback that we can use to improve, and will direct this comments to the appropriate departments.We are aware that the hotel is in need of refurbishing - and are eagerly awaiting an extensive remodel due to begin very soon. We would love for you to stay with us again once it's completed.
This hotel is for prostitution. The woman next door was clearly one and she admitted to it on the phone. The walls are EXTREMELY THIN, the hotel was dirty, they took my dirty towels and didn’t provide me with more until late afternoon/early evening, the bed and pillows were awful; my shoulder and neck were hurting each morning, the remote didn’t work and it was really slimy, the desk and chair had food on it, the recliner was stained; the room was just disgusting. The check in staff stopped my check in process to discuss food with his coworker. He couldn’t properly answer my many questions either. I do not recommend staying here.
Latosha
Stayed 5 nights in Jan 2024
Response from Wingate RDU on 24 Jan 2024
We are extremely sorry that you had this experience in our hotel. We generally have a very respectful level of clientele, but we cannot always guarantee that. As for the conditions in your room, that is completely unacceptable, and will be addressed with housekeeping. We wish you would have brought it to our attention at check-in...if at all possible, we would gladly have switched your room to a more properly cleaned one!Additionally, we apologize for your experience with our front desk staff. We are aware that we have some issues with some personnel, and are working diligently to improve them.We are eagerly awaiting the start of an extensive remodel later in the year. Perhaps afterward, you will return and give us the opportunity to present a better image?
Breakfast selection is very plain, stayed for a week and have the same items for breakfast nothing switched up. Very boring breakfast.
Julius
Stayed 1 night in Jan 2024
Response from Wingate RDU on 24 Jan 2024
We do appreciate your comments regarding our breakfast, and they will be taken into consideration. But thank you for a still positive review!We hope you enjoyed your stay.