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Reviews of Sheraton Imperial Hotel Raleigh-Durham Airport/RTP

3.5 out of 5
Sheraton Imperial Hotel Raleigh-Durham Airport/RTP
4700 Emperor Blvd, Durham, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 354 out of 685 reviews" "
Rating 8 - Good. 205 out of 685 reviews" "
Rating 6 - Okay. 76 out of 685 reviews" "
Rating 4 - Poor. 34 out of 685 reviews" "
Rating 2 - Terrible. 16 out of 685 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

ANTHONY

Stayed 1 night in Apr 2024
Response from SarahP on 15 Apr 2024
Anthony,We appreciate your feedback about your stay with us and are glad you enjoyed your stay. Hope you come again soon!

10/10 Excellent

ebony

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again whenever I’m in Durham!
Stayed 2 nights in Apr 2024
Response from SarahP on 9 Apr 2024
Ebony,I am so glad you had a great time staying with us! We look forward to having you stay again.

10/10 Excellent

Chastan

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from SarahP on 25 Mar 2024
We are thrilled you enjoyed your stat!

10/10 Excellent

Tamara

Stayed 1 night in Mar 2024
Response from SarahP on 1 Apr 2024
We appreciate your feedback about your recent stay with us and are so glad you enjoyed your stay. Hope to see you again soon!

8/10 Good

dwight

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from SarahP on 1 Mar 2024
Dwight,Thank you for sharing your feedback about your stay. We hope you come back to see us the next time you are in the area.

10/10 Excellent

Keshia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and quiet
Stayed 1 night in Feb 2024
Response from SarahP on 22 Feb 2024
Keshia, Thank you for sharing your feedback about your stay. We are glad to hear you enjoyed it!

10/10 Excellent

Cameron

Stayed 1 night in Feb 2024
Response from SarahP on 21 Mar 2024
Cameron,Thank you for your positive feedback. We are glad that you had an excellent stay. Hope to see you again!

2/10 Terrible

Jemel

Disliked: Staff & service, amenities
I did not like that money was token from me while on property
Response from SarahP on 8 Feb 2024
Jemel,We apologize that you experienced this while you were here. Please reach out directly if there is anything we can do.

2/10 Terrible

MICHAELANGELO

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from SarahP on 9 Jan 2024
Michaelangelo,I am sorry to see that your stay with us was not up to your expectations. Please reach out if there is anything we need to know so that we can address it and improve.

10/10 Excellent

Rodney

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from SarahP on 1 Jan 2024
We are so glad you enjoyed your stay with us. Hope to see you again!

10/10 Excellent

Alexander

Liked: Amenities
Stayed 1 night in Dec 2023
Response from SarahP on 27 Dec 2023
Alexander,So glad you enjoyed your stay with us! Hope to see you again.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from SarahP on 20 Dec 2023
Alexander, We are glad to hear you enjoyed your stay with us. Hope to see you again soon.

10/10 Excellent

William

Stayed 1 night in Dec 2023
Response from SarahP on 12 Dec 2023
So glad you enjoyed your stay with us!

8/10 Good

Clayborn

Liked: Staff & service, amenities, property conditions & facilities
Felt safe on property.
Stayed 2 nights in Nov 2023
Response from SarahP on 5 Dec 2023
Glad you felt safe at our property, and we hope you enjoyed your stay. We hope to see you again.

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice & clean.
Stayed 2 nights in Nov 2023
Response from SarahP on 2 Dec 2023
We are glad you enjoyed your stay with us. Hope to see you again.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room and the easy closing amenities and the welcome with my name on tv
Stayed 1 night in Nov 2023
Response from SarahP on 16 Nov 2023
Tiffany,Thank you for sharing your feedback, and glad you felt welcomed.

10/10 Excellent

Jared

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel and Great Driveable Location
Stayed here as a staycation and the facility is nice and spacious. Right off of the highway and has some good restaurant options near.
Stayed 2 nights in Oct 2023
Response from SarahP on 31 Oct 2023
We are so glad you enjoyed your stay with us! Hope to see you again.

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints. Loved my stay!
Stayed 3 nights in Oct 2023
Response from SarahP on 23 Oct 2023
Glad you had a great time with us. Come back and see us soon.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintained. Courteous and friendly staff
Stayed 3 nights in Oct 2023
Response from SarahP on 23 Oct 2023
We are so glad you enjoyed your stay with us. We look forward to having seeing you again.

10/10 Excellent

Altamese

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Lovely restaurants and two bars
Stayed 2 nights in Sep 2023
Response from SarahP on 20 Oct 2023
So glad you enjoyed your stay with us!

10/10 Excellent

jose

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Game hotel
Great location and impeccable accommodations. We flew in for the UM vs UNC game and it was a great atmosphere, shuttle service, lobby bar although small made for a great time. I will definetly stay here again
Stayed 2 nights in Oct 2023
Response from SarahP on 20 Oct 2023
We are so glad to hear that you had a great time during your stay with us. We look forward to having you stay with us again soon.

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from SarahP on 20 Oct 2023
Thank you for your feedback

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very pleasant. Treated you like they wanted to keep you there. Great food and great energy.
Stayed 2 nights in Oct 2023
Response from SarahP on 20 Oct 2023
We are thrilled that you found the staff to be so pleasant! We hope to see you again!

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels
Stayed 1 night in Oct 2023
Response from SarahP on 31 Oct 2023
Thank you! We are thrilled you think so!

10/10 Excellent

Karan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Oct 2023
Response from SarahP on 20 Oct 2023
Thank you for your feedback!

10/10 Excellent

Deepti

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from SarahP on 2 Oct 2023
Thank you for sharing your feedback.

10/10 Excellent

Angel

Stayed 1 night in Sep 2023
Response from SarahP on 20 Oct 2023
Thank you for your feedback!

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Excellent hotel and the room was totally renovated. We did not request a handicap room however we noticed that the bathroom had a tub instead of walk-in shower.
Stayed 1 night in Sep 2023
Response from SarahP on 2 Oct 2023
Dan,Thank you for sharing your feedback. We are glad you enjoyed it!

6/10 Okay

Paula

Business traveller
Liked: Staff & service, amenities
Staff were nice, facility is dated but generally clean. I found a giant roach in my bathroom.
Stayed 3 nights in Sep 2023
Response from SarahP on 2 Oct 2023
Paula,Thank you for your feedback. I am so sorry you found a bug in the room, we have Orkin out weekly to treat. Glad you found the staff friendly.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Everything was great. The woman who checked me in was friendly and inviting. Our room was clean and comfortable. Our air conditioning wasn’t working and not only did the maintenance guy fix it right away, he even came back later on to ask us if it was still working properly! Only complaints are the thin walls, we could hear the neighboring room crystal clear. Also there was some kind of alum thing that had like 5 big buses blocking the entrance so we couldn’t pull up to the door in the rain. Not the fault of the hotel, just rude of the buses sitting there when there was no one around to get on them.
Stayed 2 nights in Sep 2023
Response from SarahP on 20 Oct 2023
So glad you had such a wonderful stay with us. We always hope that there will be no issues, but I am happy to hear that the staff was able to resolve your issue quickly. We hope to see you again soon.

2/10 Terrible

Peter

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aweful
Disaster from beginning to end. Very dated
Stayed 3 nights in Aug 2023

10/10 Excellent

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and clean, the only complaint was the toilet made a very loud knocking noise toward the end of our stay
Stayed 1 night in Aug 2023
Response from SarahP on 11 Aug 2023
Jasmine, Thank you for sharing your experience about your recent stay with us. I apologize that the toilet was making such a loud noise. We will ensure that this is addressed so that other guests do not experience the same thing. We hope to see you again.

6/10 Okay

Erika

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The property is nice, room is nice, staff were friendly. The comforter on the bed was dirty. I called for new bedding and housekeeping did bring it up quickly. I gave a rating of average because after a long days trip, you don’t want to have to strip a bed and change the linen. You want the comfort of knowing that your bed will be clean.
Stayed 2 nights in Aug 2023
Response from SarahP on 11 Aug 2023
Erika,Thank you for sharing your experience, we appreciate the feedback so that we can improve! Glad you found the staff to be friendly and the room nice, we hope to see you again!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only issue was there were roly poly bugs and one spider in the bathroom.
Stayed 1 night in Aug 2023
Response from SarahP on 11 Aug 2023
Melissa,We are so sorry to hear that you found unwelcome bugs in your room! We will work to ensure that this does not happen again!

10/10 Excellent

Isatou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from SarahP on 11 Aug 2023
Thank you for your feedback!

10/10 Excellent

Tinene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from SarahP on 11 Aug 2023
Thank you for your feedback!

10/10 Excellent

Tinene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from SarahP on 11 Aug 2023
Thank you for your feedback!

10/10 Excellent

Zakiyyah

Stayed 1 night in Aug 2023
Response from SarahP on 31 Aug 2023
Thank you for your feedback!

10/10 Excellent

Felicia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an incredible experience staying here. Fromthe moment I walked in, everyone I interacted with was a positive and welcoming- the attitude of all staff was one of genuine desire to be helpful and make your stay fantastic. The furnishings are beautiful and the lobby is a great place for gathering any time of day and all the food was fantastic. I loved the room- and found the bed and pillows very comfortable! I would absolutely stay here again. Huge thank you to the hotel manager, Michael, for creating such a positive, professional, and hospitable environment.
Stayed 2 nights in Aug 2023
Response from SarahP on 11 Aug 2023
Felicia,Thank you for sharing your amazing experience with us. We love to hear such great feedback! We will share with the team, and we look forward to having you stay again!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
It’s the Sheraton
Stayed 1 night in Jul 2023
Response from SarahP on 11 Aug 2023
Thank you for your feedback!

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay!
Stayed 1 night in Jul 2023
Response from SarahP on 30 Jul 2023
Thank you for your feedback, we are thrilled that you had a great stay.

10/10 Excellent

Daniel

Travelled with family and small children
I thought the place was very clean. The staff was friendly and helpful. I didn’t like that the restaurant on the premises wasn’t available on the weekend. Otherwise it was a great place to stay.
Stayed 1 night in Jul 2023
Response from SarahP on 30 Jul 2023
Glad to hear that you enjoyed your stay with us. We will pass along your feedback.

8/10 Good

Laniaja

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The pool was good
Stayed 2 nights in Jul 2023
Response from SarahP on 30 Jul 2023
We are glad you enjoyed the pool!

10/10 Excellent

Suzann

Stayed 1 night in Jul 2023
Response from SarahP on 11 Aug 2023
Thank you for your feedback!

2/10 Terrible

Chad

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Cold shower for three days. Not enough parking.
Stayed 2 nights in Jun 2023
Response from SarahP on 3 Jul 2023
Chad,I am so sorry to hear that there was no hot water during your stay. I do hope we were able to resolve this. We have a very large parking area, I apologize if no one showed you the options around the hotel.

8/10 Good

Lee, Greenville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very quite and clean. Excellent bed and shower!
Stayed 1 night in Jun 2023
Response from SarahP on 30 Jul 2023
So glad you found everything clean and enjoyed the bed and shower!

8/10 Good

Susanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are newly renovated. The pool area was nice! We had two options for the breakfast. They had a buffet which my friend chose and she said it was very good. The other option was ordering from the front store which was my option because they have food from La’Farm which is a French bakery they have in Cary and everything is delicious there. We had the package where our breakfast was included.
Stayed 1 night in Jun 2023

6/10 Okay

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just okay.
Parking was not close to the front entrance. Front desk staff were professional, friendly and helpful.
Stayed 2 nights in May 2023
Response from SarahP on 24 Jul 2023
Thank you for sharing your feedback about your stay. I am glad you found the staff to be so friendly and helpful, and I apologize that the parking was further away. We do offer valet parking for next time you come!

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from SarahP on 28 May 2023
Crystal,We hope you enjoyed your stay with us. Please let us know if there was anything we could improve.

10/10 Excellent

Shaunta

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
First time coming here and this is the nicest, cleanest and up to date hotel. In my 44 years of life ii have traveled to different places and stayed at several hotels. This hotel is number 1 on my list as the best. This hotel is not just clean it smells good too. You don’t have to go anywhere because everything you need is right here. I give this hotel 10 stars across the board. Checking in took less than 5 minutes. The lady that waited on me was very nice as well.
Stayed 1 night in May 2023
Response from SarahP on 28 May 2023
Shaunta,We are thrilled that you enjoyed your stay with us so much! We look forward to having you stay again.