Interior entrance

Reviews of Wyndham Garden Quito

3.5 out of 5
Wyndham Garden Quito
Alemania E5-103 y Republica Av, Quito, Pichincha

Reviews

9.0

Wonderful

Rating 10 - Excellent. 216 out of 326 reviews" "
Rating 8 - Good. 76 out of 326 reviews" "
Rating 6 - Okay. 23 out of 326 reviews" "
Rating 4 - Poor. 1 out of 326 reviews" "
Rating 2 - Terrible. 10 out of 326 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo que mas nos gusto fue la atencion de Javier el conserje muy profesional en su servicio y Andreia en la recepcion muy personalizada su atencion, definitivamente volveriamos, viajamos en familia
Stayed 2 nights in Mar 2024
Response from Gabriela Luzuriaga on 4 Apr 2024
Apreciado CarlosMuchas gracias por visitarnos en Wyndham Garden Quito. Estamos muy agradecidos de que el equipo entero le haya hecho sentir bienvenido. Esperamos poder servirle siempre.Atentamente,Gabriela LuzuriagaGerente General

10/10 Excellent

Michael, Palmer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was exactly what I needed.
Stayed 2 nights in Mar 2024
Response from Gabriela Luzuriaga on 22 Mar 2024
Dear Michael Thank you for taking the time to tell us about your experience at Wyndham Garden Quito. It is always a pleasure to receive positive feedback.I am particularly pleased that you found an excellent experience at our hotel. I will share your comments with our team, who I am certain will be encouraged by your remarks.Hope to see you soonBest RegardsGabriela LuzuriagaGeneral Manager

10/10 Excellent

gabriela, guayaquil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación perfecta, el desayuno que ofrecen muy bueno
Stayed 1 night in Mar 2024
Response from Gabriela Luzuriaga on 14 Mar 2024
Querida Gabriela Gracias por tomarse el tiempo de contarnos su experiencia en Wyndham Garden Quito. Siempre es un placer recibir comentarios positivos.Me alegra especialmente que haya encontrado una excelente experiencia en nuestro hotel.Esperamos poder servirle en el futuro.Atentamente,Gabriela LuzuriagaGerente General

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, property conditions & facilities
We don’t like food in restaurant. Everything else, very good.
Stayed 1 night in Mar 2024
Response from Gabriela Luzuriaga on 14 Mar 2024
Dear CatherineThank you for taking the time to tell us about your experience at Wyndham Garden Quito. I am sorry that your experience in our Restaurant did not meet your expectations; please allow me to express my sincerest apologies.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Gabriela LuzuriagaGeneral Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Gabriela Luzuriaga on 4 Apr 2024
Apreciado KevinGracias por calificar nuestros servicios, nos alegra ver que disfruto de su experiencia en nuestro hotel.Esperamos tener el agrado de servirle nuevamente.Atentamente,Gabriela LuzuriagaGerente General

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Las señoritas de la reception muy amables y siempre dispuestas para ayudar. Los señores que ayudan con el equipaje muy serviciales y muy atetos. Los señores de seguridad realmente hacen su trabajo, nos hicieron sentir seguras a todo momento. Gracias a todo el personal y en especial a los que mantienen el cuarto limpio muy bien trabajo
Stayed 7 nights in Feb 2024
Response from Gabriela Luzuriaga on 14 Mar 2024
Apreciado Juan Nos alegra ver que su experiencia en nuestro hotel fue memorable.Sus comentarios nos animan a seguir trabajando con el gran amor al servicio que nos caracteriza.Esperamos tener el honor de servirle nuevamente.Atentamente,Gabriela LuzuriagaGerente General

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place great staff
Stayed 1 night in Feb 2024
Response from Nelson on 23 Feb 2024
Dear Mr. Martin,The Hotel La Quinta by Wyndham Quito appreciates your trust in choosing us as a destination for your last stay, and we also reiterate our gratitude for dedicating these valuable minutes of your time to share your experience at home through your satisfaction survey. We are very pleased to know that all our day-to-day effort and care aimed at seeking comfort and satisfaction for our guests met their fair expectations. “Rest assured that it was a pleasure and pride for us to serve you”It will be a pleasure to have you at home as a guest of honor in the near future.Cordially,Nelson Revelo I.Quality Assurance Manager

10/10 Excellent

RAFAEL

Stayed 4 nights in Jan 2024
Response from Gabriela Luzuriaga on 22 Mar 2024
Querido Rafael Gracias por calificar nuestros servicios, nos alegra saber que disfruto su experiencia en nuestro hotel.Esperamos tener la oportunidad de servirle nuevamente y crear mas momentos mejorables para usted.Esperamos verle prontoAtentamente,Gabriela LuzuriagaGerente General

10/10 Excellent

Kelly

Stayed 1 night in Dec 2023
Response from Nelson on 25 Dec 2023
Dear Kelly,On behalf of the Wyndham Garden Quito family, I want to thank you for your trust in choosing us as a destination for your last stay and being part of a great experience in 2023, and also reiterate our gratitude for dedicating these valuable minutes of your time to share your experience with us.We wish you an excellent Christmas and a year 2024 full of life, health, prosperity and success, where we want to be part of that objective by being that strategic and reliable ally in your future visits to Quito.We extend a cordial invitation to be part of a modern and renewed experience in the following year at Wyndham Garden Quito.Cordially,Nelson ReveloQuality Assurance Manager

10/10 Excellent

Rodolfo

Stayed 2 nights in Dec 2023
Response from Nelson on 20 Dec 2023
Estimado Rodolfo,En nombre de la familia Wyndham Garden Quito quiero agradecerle por su confianza al habernos escogido como destino en su última estadía, además reiterar nuestra gratitud por dedicarnos estos valiosos minutos de su tiempo para compartirnos su experiencia en casa por medio de su encuesta de satisfacción. En este caso en particular muy complacidos de saber que todo nuestro esfuerzo y cariño del día a día y dirigidos a buscar comodidad y satisfacción para nuestros huéspedes rindió los frutos esperados.Nuestra misión y principal objetivo es brindar experiencias únicas y memorables a nuestros distinguidos huéspedes, por ello la importancia de conocer su percepción y comentarios de estadía, ya que la misma nos motiva a seguir adelante brindando lo mejor de nosotros en busca de su total satisfacción.Le deseamos una excelente semana y esperamos poder contar con su honorable visita en casa en un futuro cercanoCordialmente,Nelson ReveloQuality Assurance Manager

6/10 Okay

Diane

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel was fine except for no air conditioning, though the staff did bring up a swamp cooler with helped with the heat in the room. Had to keep the blackout curtains closed as it would get too hot even with the swamp cooler. They really need to add A/C. There are no ice machines, though they will deliver ice to your room. Also no food service after 11pm. The bed and pillows were comfortable. The bathroom and shower were fine.
Stayed 4 nights in Dec 2023
Response from Nelson on 14 Dec 2023
Dear Diane,Thank you for taking the time to tell us about your experience at Wyndham Garden Quito. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that ypur experince with air conditioner. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Garden, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Nelson ReveloQuality Assurance Manager

10/10 Excellent

piyush

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Dec 2023
Response from Nelson on 13 Dec 2023
Estimado piyushEn nombre de la familia Wyndham Garden Quito quiero agradecerle por su confianza al habernos escogido como destino en su última estadía, además reiterar nuestra gratitud por dedicarnos estos valiosos minutos de su tiempo para compartirnos su experiencia en casa por medio de su encuesta de satisfacción. En este caso en particular muy complacidos de saber que todo nuestro esfuerzo y cariño del día a día y dirigidos a buscar comodidad y satisfacción para nuestros huéspedes rindió los frutos esperados.Nuestra misión y principal objetivo es brindar experiencias únicas y memorables a nuestros distinguidos huéspedes, por ello la importancia de conocer su percepción y comentarios de estadía, ya que la misma nos motiva a seguir adelante brindando lo mejor de nosotros en busca de su total satisfacción.Esperamos poder contar con su honorable visita en casa en un futuro cercanoCordialmente,Nelson ReveloQuality Assurance Manager

10/10 Excellent

Genesis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and kind staff!
Stayed 2 nights in Nov 2023
Response from Nelson on 24 Nov 2023
Dear Ricardo Damian,Thank you for taking the time to tell us about your experience at Wyndham Garden Quito. It is always a pleasure to receive positive feedback.I am particularly pleased that you found a great experience at home. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Garden, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Nelson ReveloQuality Assurance Manager

10/10 Excellent

EFRAIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Oct 2023
Response from Nelson on 23 Oct 2023
Estimado Efrain:Reciba un cordial saludo en este inicio de semana, es muy grato para la familia Wyndham Garden Quito expresarle nuestro sincero agradecimiento por regalarnos un poco de su valioso tiempo para compartirnos su experiencia de servicio por medio de su evaluación. Saber que pudimos cumplir con sus expectativas y necesidades nos llena de satisfacción, y a la vez nos compromete a seguir adelante cada día brindando lo mejor de nosotros con el objetivo de brindar a nuestros queridos huéspedes experiencias únicas y memorables.Esperamos poder servirle en un futuro cercano, "cuente con nosotros"Cordialmente,Nelson ReveloQuality Assurance Manager

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Would recommend
Stayed 2 nights in Sep 2023
Response from Nelson on 26 Sept 2023
Dear Rolando Salvador,Thank you for taking the time to tell us about your experience at Wyndham Garden Quito. It is always a pleasure to receive positive feedback.I am particularly pleased that you found a great experience and service at home. Here at Wyndham Garden, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Nelson ReveloQuality Assurance Manager

10/10 Excellent

Albertleon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's conveniently located near many restaurant mall and I actually recommend the restaurant in the hotel. The food is really good and the staff Maria Jose, the hostess was very attentive and excellent. The room I stayed in was really nice with a view of the park.
Stayed 4 nights in Sep 2023
Response from Nelson on 23 Sept 2023
Dear Mr. León,Thank you for taking the time to tell us about your experience at Wyndham Garden Quito. It is always a pleasure to receive positive feedback.I am particularly pleased that you found a great service at home, specially in restaurant with Maria José. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Garden, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Nelson ReveloQuality Assurance Manager

10/10 Excellent

Ofer

Stayed 1 night in Sep 2023
Response from Nelson on 23 Sept 2023
Estimado Ofer:Con un gran saludo en este día, es muy grato para la familia Wyndham Garden Quito expresarle nuestro sincero agradecimiento por regalarnos un poco de su valioso tiempo para dejarnos saber su experiencia en su última visita en casa por medio de su evaluación, donde notamos pudimos cumplir con sus expectativas. Es muy importante cumplir con sus expectativas y necesidades, por tanto esto definitivamente nos compromete y motiva a seguir adelante cada día brindando lo mejor de nosotros con el objetivo de brindar a nuestros queridos huéspedes experiencias únicas y memorables.Esperamos poder servirle en un futuro cercano, "cuente con nosotros"Cordialmente,Nelson ReveloQuality Assurance Managercalidad@wyndhamgardenquito.com+593 986226817

2/10 Terrible

Morris

Stayed 2 nights in Sep 2023
Response from Nelson on 17 Sept 2023
Estimado Sr. García Ante todo mi saludo y el deseo de un excelente día, lamento profundamente que su experiencia en casa no haya sido la esperada, de nuestra parte siempre dispuestos a dar lo mejor para nuestros queridos huéspedes, me pongo a su orden en caso de requerir algo adicional o compartirme algo que considere conveniente para mejorar.Le deseo un muy feliz fin de semana y esperamos poder servirle en un futuro cercano.Cordialmente,Nelson Revelo Quality Assurance Manager Telf: +593986226817

10/10 Excellent

GOTTFRIED

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in, friendly stuff, good food
Stayed 1 night in Sep 2023
Response from Nelson on 5 Sept 2023
Dear Mr. Gottfried,Thank you for taking the time to tell us about your experience at Wyndham Garden Quito. It is always a pleasure to receive positive feedback.I I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Garden, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Nelson ReveloQuality Assurance Manager

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Aug 2023
Response from Nelson on 5 Sept 2023
Dear Emma,Thank you for taking the time to tell us about your experience at Wyndham Garden Quito. It is always a pleasure to receive positive feedback.Here at Wyndham Garden, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Nelson ReveloQuality Assurance Manager

8/10 Good

howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Aug 2023
Response from Nelson on 2 Sept 2023
Dear Howard,Thank you for taking the time to tell us about your experience at Wyndham Garden Quito. It is always a pleasure to receive positive feedback. Here at Wyndham Garden, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Nelson ReveloQuality Assurance Manager

8/10 Good

Yudy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No air conditioner
Stayed 4 nights in Aug 2023
Response from Nelson on 25 Aug 2023
Estimady Yudy:Con un gran saludo en este finde semana, es muy grato para la familia Wyndham Garden Quito expresarle nuestro sincero agradecimiento por regalarnos un poco de su valioso tiempo para dejarnos saber su experiencia en su última visita en casa por medio de su evaluación, además de valiosa sugerencia. Esto definitivamente nos compromete y motiva a seguir adelante cada día brindando lo mejor de nosotros con el objetivo de brindar a nuestros queridos huéspedes experiencias únicas y memorables.Esperamos poder servirle en un futuro cercano, "cuente con nosotros"Cordialmente,Nelson ReveloQuality Assurance Manager

6/10 Okay

HUGO

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The shower and sinks were clogged up and flooded the bathroom - lack of maintenance. before customers occupy
Stayed 1 night in Aug 2023
Response from Nelson on 22 Aug 2023
Dear Hugo,Thank you for taking the time to tell us about your experience at Wyndham Garden Quito. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, I am sorry that you experienced inconveniences during your stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Garden, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Nelson Revelo I.Quality Assurance Manager11160

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Nelson on 2 Sept 2023
Dear Manuel,Thank you for taking the time to tell us about your experience at Wyndham Garden Quito. It is always a pleasure to receive positive feedback. Here at Wyndham Garden, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Nelson ReveloQuality Assurance Manager

8/10 Good

Mateo

Stayed 1 night in Aug 2023
Response from Nelson on 13 Aug 2023
Estimado Mateo:Ante todo reciba un cordial saludo de parte de la familia Wyndham Garden Quito en este fin de semana, agradecemos además su visita, así como regalarnos un poco de su valioso su tiempo para evaluar su experiencia en casa, sin duda esto nos complace, nos llena de satisfacción y nos compromete para seguir brindando lo mejor a nuestros queridos huéspedes y clientes."Con toda seguridad le puedo decir que para nosotros fue un placer y orgullo servirle".Le recordamos que Wyndham Garden Quito cumple con todas las medidas de bioseguridad pensando en su bienestar.Esperamos poder servirle en un futuro cercano, estamos a la ordenSerá un placer tenerlo de vuelta en casaCordialmente,Nelson Revelo IdrovoGerente de OperacionesHotel Wyndham Garden Quito

10/10 Excellent

Nino

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The location is great! I like this hotel a lot!
Stayed 1 night in Aug 2023
Response from Nelson on 9 Aug 2023
Dear Nino:With a big greeting at this beginning of the week, it is very gratifying for the Wyndham Garden Quito family to express our sincere gratitude for giving us a little of your value to let us know your appreciation and experience on your last visit at home through your evaluation. Without a doubt, this pleases us and motivates us to move forward with the aim of generating memorable experiences for our dear guests."Rest assured that it was a pleasure and pride for us to serve you"We remind you that Wyndham Garden Quito complies with all biosecurity measures with your well-being in mind.We hope to serve you in the near future, we are at your serviceCordially,Nelson ReveloQuality Assurance Manager

10/10 Excellent

Concepcion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with a big park very close. Malls are right across for miscellaneous purchases. Good dining options are available close by.
Stayed 1 night in Jul 2023
Response from Nelson on 9 Aug 2023
Dear Concepcion:With a big greeting at this beginning of the week, it is very gratifying for the Wyndham Garden Quito family to express our sincere gratitude for giving us a little of your value to let us know your appreciation and experience on your last visit at home through your evaluation. Without a doubt, this pleases us and motivates us to move forward with the aim of generating memorable experiences for our dear guests."Rest assured that it was a pleasure and pride for us to serve you"We remind you that Wyndham Garden Quito complies with all biosecurity measures with your well-being in mind.We hope to serve you in the near future, we are at your serviceCordially,Nelson ReveloQuality Assurance Manager

10/10 Excellent

Stephen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, reasonable rates, and the very nice El Jardin shopping mall a block away. Patricia and I enjoyed our stay very much and will be back again next time.
Stayed 1 night in Jul 2023
Response from Nelson on 9 Aug 2023
Dear Mr. Stephen:With a big greeting at this beginning of the week, it is very gratifying for the Wyndham Garden Quito family to express our sincere gratitude for giving us a little of your value to let us know your appreciation and experience on your last visit at home through your evaluation. Without a doubt, this pleases us and motivates us to move forward with the aim of generating memorable experiences for our dear guests."Rest assured that it was a pleasure and pride for us to serve you"We remind you that Wyndham Garden Quito complies with all biosecurity measures with your well-being in mind.We hope to serve you in the near future, we are at your serviceCordially,Nelson ReveloQuality Assurance Manager

10/10 Excellent

GIULYANA

Stayed 2 nights in May 2023
Response from Nelson on 9 Aug 2023
Estimada Giulyana:Con un gran saludo en este inicio de semana, es muy grato para la familia Wyndham Garden Quito expresarle nuestro sincero agradecimiento por regalarnos un poco de su valioso para dejarnos saber su apreciación y experiencia en su última visita en casa por medio de su evaluación. Sin duda esto nos complace y nos motiva a seguir adelante con el objetivo de generar experiencias memorables a nuestros queridos huéspedes.“Tenga toda la seguridad que para nosotros fue un placer y orgullo servirle”Le recordamos que Wyndham Garden Quito cumple con todas las medidas de bioseguridad pensando en su bienestar.Esperamos poder servirle en un futuro cercano, estamos a la ordenCordialmente,Nelson ReveloQuality Assurance Manager

6/10 Okay

Jorge

Business traveller
Liked: Staff & service
Tarifa no incluye el desayuno Acceso a los ascensores muy pequeño
Stayed 2 nights in Jul 2023
Response from Nelson on 13 Jul 2023
Estimado Jorge: Con un gran saludo en este día, es muy grato para la familia Wyndham Garden Quito expresarle nuestro sincero agradecimiento por regalarnos un poco de su valioso para dejarnos saber su apreciación y experiencia en su última visita en casa por medio de su evaluación, sin duda esto nos abre espacios de mejora en detalles como elevadores que los estamos cambiando con el objetivo de generar experiencias memorables a nuestros queridos huéspedes y clientes. Respecto al desayuno es un detalle que el huésped lo escoge de manera voluntaria y en este caso lo respetamos conforme a su reserva.“Tenga toda la seguridad que para nosotros fue un placer y orgullo servirle”Le recordamos que Wyndham Garden Quito cumple con todas las medidas de bioseguridad pensando en su bienestar.Esperamos poder servirle en un futuro cercano, estamos a la ordenCordialmente, Nelson Revelo Quality Assurance Manager calidad@wyndhamgardenquito.com +593 986226817

10/10 Excellent

Sheila W, Lake Worth

Travelled with family and small children
Clean, friendly staff and wonderful breakfast.
Stayed 5 nights in Jun 2023
Response from Nelson on 13 Jul 2023
Dear Sheila,First of all, receive the greetings from the Wyndham Garden Quito family, it is a source of great satisfaction and gratitude to receive your experience survey at home through your motivating words, this marks the way for us and allows us to continue with our goal of providing experiences memorable moments to our guests and express our commitment to serve them with the quality they deserve and that characterizes Wyndham Garden Quito."rest assured that for us it was a pleasure and pride to serve you"We remind you that at Wyndham Garden Quito we have taken all Biosecurity measures to guarantee you a safe environment.We look forward to serving you in the near future, it was an honor to have you in our home.Cordially,Nelson ReveloQuality Assurance Manager

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Nelson on 29 May 2023
Estimado Michael:La familia Wyndham Garden Quito le extienden un cordial saludo y agradecimiento por su confianza en nuestro equipo de trabajo al permitirnos servirle en esta oportunidad, además de ello valoramos y agradecemos mucho el tomarse un poco de su valioso tiempo para compartirnos su experiencia por medio de su evaluación.Muchas gracias por todo esto ya que esto nos motiva a seguir adelante con el objetivo de generar experiencias memorables a nuestros queridos huéspedes, mucho más aún en alguien considerado como huésped de honor como es su caso.“Tenga toda la seguridad que para nosotros siempre es un placer y orgullo servirle"Que tenga una excelente noche, esperamos poder servirle en un futuro cercano.Cordialmente,Nelson ReveloQuality Assurance Manager

10/10 Excellent

MIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It hasn't free breakfast that need to upgrade this service.
Stayed 3 nights in Apr 2023
Response from Nelson on 19 Apr 2023
Dear Guest:On behalf of the Wyndham Garden Quito family, receive a cordial greeting this weekend, thank you very much for giving us some of your valuable time to share your experience at home. This fills us with satisfaction and motivates us to continue with the objective of generating memorable experiences to our dear guests."Rest assured that it was a pleasure and pride for us to serve you"We remind you that Wyndham Garden Quito complies with all biosecurity measures with your well-being in mind.Have a great weekend, we look forward to serving you in the near future.Cordially,Nelson ReveloQuality Assurance Manager

10/10 Excellent

Daniel, Elizabeth

Stayed 2 nights in Apr 2023
Response from Nelson on 15 May 2023
Estimado Daniel:La familia Wyndham Garden Quito le extienden un cordial saludo y agradecimiento por su confianza en nuestro equipo de trabajo al permitirnos servirle en esta oportunidad. Esto nos llena de satisfacción y nos motiva a seguir adelante con el objetivo de generar experiencias memorables a nuestros queridos huéspedes, mucho más aún en alguien considerado como huésped de honor como es su caso.“Tenga toda la seguridad que para nosotros siempre es un placer y orgullo servirle"Que tenga una excelente semana, y esperamos poder servirle en un futuro cercano.Cordialmente,Nelson ReveloQuality Assurance Manager

6/10 Okay

Juan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no really VIP treatment or amenities.
Stayed 3 nights in Mar 2023
Response from Nelson on 17 Mar 2023
Estimado Juan:Con un gran saludo en este día, es muy grato para la familia Wyndham Garden Quito expresarle nuestro sincero agradecimiento por regalarnos un poco de su valioso para dejarnos saber su apreciación y experiencia en su última visita en casa por medio de su evaluación, esto nos complace y nos motiva a seguir adelante con el objetivo de generar experiencias memorables a nuestros queridos huéspedes.“Tenga toda la seguridad que para nosotros fue un placer y orgullo servirle”Le recordamos que Wyndham Garden Quito cumple con todas las medidas de bioseguridad pensando en su bienestar.Esperamos poder servirle en un futuro cercano, estamos a la ordenCordialmente,Nelson ReveloQuality Assurance Manager

8/10 Good

Stuart

Stayed 3 nights in Mar 2023
Response from Nelson on 3 Apr 2023
Estimado Stuart,Ante todo reciba un cordial saludo de parte de la familia Wyndham Garden Quito en este día, agradecemos además su visita, su tiempo para evaluar su experiencia en casa. Observamos oportunidad de mejora y de nuestra parte pondremos énfasis en los mismos con el compromiso de hacer todo lo que esté a nuestro alcance para hacer cada experiencia en casa de nuestros huéspedes únicas y memorables.“Tenga toda la seguridad que para nosotros siempre es un placer y orgullo servirle” y con toda seguridad siempre se puede mejorar.Su opinión es muy importante para nosotros, estoy a su orden y aprovecho para extenderle una cordial invitación para tenerlo en casa en un futuro cercano.Cordialmente,Nelson ReveloQuality Assurance Manager

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here at the Garden are as sweet as ripe mango, everyone is super helpful and go out of there way to make this one of the best hotel stays we have ever experienced. We would recommend this hotel to anyone who wants a deluxe stay at an affordable price point.
Stayed 2 nights in Feb 2023
Response from Nelson on 28 Feb 2023
Dear William,Thank you for taking the time to tell us about your experience at Wyndham Garden Quito. It is always a pleasure to receive positive feedback.I am particularly pleased that you found a great experience at home. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Garden, we continuously strive to exceed your expectations.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Nelson Revelo I.Quality Assurance Manager

10/10 Excellent

LLOYD, Fort Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel next to Parque Carolina. Our room was very spacious, clean and comfortable; the restaurant good and reasonably priced and the staff very friendly and helpful. Would highly recommend!
Stayed 1 night in Feb 2023
Response from Nelson on 12 Feb 2023
Dear Mr. Lloyd,Thank you for taking the time to tell us about your experience at Wyndham Garden Quito. It is always a pleasure to receive positive feedback.I am particularly pleased that you found a great experience at home. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Garden, we continuously strive to exceed your expectations.We will check your points according with your stay.Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Nelson Revelo I.Quality Assurance Manager

10/10 Excellent

Vladimiro

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service, great location
Stayed 1 night in Jan 2023
Response from Nelson on 1 Feb 2023
Estimado Sr. Álvarez: La familia Wyndham Garden Quito quiere expresarle nuestro sincero agradecimiento por la confianza depositada en nuestro equipo en esta última visita, para nosotros fue un placer tenerlo en casa y brindarle la atención que usted merece como huésped de honor, tenga por seguro que su evaluación nos compromete a seguir adelante con el objetivo de generar experiencias memorables a nuestros huéspedes. En este nuevo año 2023 Mi deseo… Que todo lo que llegue sea mejor de lo que busca, dure más de lo que espera y le haga más feliz de lo que pudo imaginar. “Tenga toda la seguridad que para nosotros fue un placer y orgullo servirle”Cordialmente, Nelson Revelo Quality Assurance Manager

10/10 Excellent

Brian

Stayed 3 nights in Jan 2023
Response from Nelson on 10 Mar 2023
Dear Brian,Thank you for taking the time to tell us about your experience at Wyndham Garden Quito. It is always a pleasure to receive positive feedback.Here at Wyndham Garden, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Nelson Revelo I.Quality Assurance Manager

6/10 Okay

David

Liked: Staff & service
Disliked: Cleanliness, room comfort
Hot room with a bad breakfast
Oh man...what a drag this place was. The rooms don't have air-conditioning and atleayon my floor, it was excessively hot. I had to leave the window wide open at all times to make the temperature a little better. There was a screw that kept it from opening all the way. Fortunately it screwed out by hand. With the window open, though it was cooler, the street noise raged all night. Also, at check in, I was told that breakfast was included. I had breakfast the next morning, which wasn't much, some runny scrambled eggs and fruit and coffee. At checkout I was charged $12 for a bad breakfast. I recommend not staying here. There are many more privately run hotels that are better in Quito to stay at.
Stayed 1 night in Dec 2022
Response from Nelson on 3 Jan 2023
Dear David,Thank you for taking the time to tell us about your experience at Wyndham Garden Quito. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, . Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Wyndham Garden, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Nelson Revelo I.Quality Assurance Manager

8/10 Good

Danny

Stayed 3 nights in Dec 2022
Response from NELSON on 27 Dec 2022
Estimado Danny: La familia Wyndham Garden Quito quiere expresarle nuestro sincero agradecimiento por la confianza depositada en nuestro equipo en esta última visita, y en este año 2022 que está por terminar, para nosotros fue un placer tenerla en casa y brindarle la atención que usted merece como huésped de honor, tenga por seguro que su evaluación nos compromete con el objetivo de generar experiencias memorables a nuestros huéspedes. En este nuevo año 2023 Mi deseo… Que todo lo que llegue sea mejor de lo que busca, dure más de lo que espera y le haga más feliz de lo que pudo imaginar. “Tenga toda la seguridad que para nosotros fue un placer y orgullo servirle”Feliz año 2023 donde tendremos muchas sorpresas y cambios, será un placer tenerlo de vuelta en casa. Cordialmente, Nelson Revelo Quality Assurance Manager

10/10 Excellent

howard

Liked: Staff & service, amenities, property conditions & facilities
5 star, great value!
Response from Nelson on 23 Dec 2022
Estimado Howard: A nombre de la familia Wyndham Garden Quito quiero expresarle nuestro sincero agradecimiento por la confianza depositada en nuestro equipo en esta última visita, para nosotros fue un placer tenerlo en casa y brindarle la atención que usted merece como huésped de honor, tenga por seguro que su evaluación nos compromete a seguir adelante con el objetivo de generar experiencias memorables a nuestros huéspedes. “Tenga toda la seguridad que para nosotros fue un placer y orgullo servirle”Wyndham Garden Quito cumple con todas las medidas de bioseguridad pensando en su bienestar.Cordialmente, Nelson Revelo Quality Assurance Manager

10/10 Excellent

RAFAEL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff service, my congrats to manager and waitress Luis they did great
Stayed 5 nights in Nov 2022
Response from Nelson on 26 Nov 2022
Dear Catalina,Thank you for taking the time to tell us about your experience at Wyndham Garden Quito. It is always a pleasure to receive positive feedback.I am particularly pleased that you found a great service at home. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Garden, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Nelson Revelo I.Quality Assurance Manager

10/10 Excellent

Rodger

Stayed 3 nights in Nov 2022

8/10 Good

Just

Stayed 2 nights in Nov 2022

10/10 Excellent

Annaliese

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wish there was a gym or pool
Stayed 2 nights in Nov 2022
Response from Nelson on 19 Nov 2022
Dear Cristina Morayma,Thank you for taking the time to tell us about your experience at Wyndham Garden Quito. It is always a pleasure to receive positive feedback.I am particularly pleased that you found a good experience at home . I will share your comments and suggestions with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Garden, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Nelson Revelo I.Quality Assurance Manager

10/10 Excellent

Fabian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Nov 2022
Response from Nelson on 19 Nov 2022
Dear Fabian,Thank you for taking the time to tell us about your experience at Wyndham Garden Quito. It is always a pleasure to receive positive feedback.I am particularly pleased that you found a great service at home. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Wyndham Garden, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Nelson Revelo I.Quality Assurance Manager

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio, ubicación y muy recomendado
Stayed 3 nights in Nov 2022
Response from Nelson on 19 Nov 2022
Estimado Héctor: A nombre de la familia Wyndham Garden Quito quiero expresarle nuestro sincero agradecimiento por la confianza depositada en nuestro equipo en esta última visita, para nosotros fue un placer tenerlo en casa y brindarle la atención que usted merece como huésped de honor, tenga por seguro que su evaluación y motivadoras palabras nos compromete a seguir adelante con el objetivo de generar experiencias memorables a nuestros huéspedes. “Tenga toda la seguridad que para nosotros fue un placer y orgullo servirle”Wyndham Garden Quito cumple con todas las medidas de bioseguridad pensando en su bienestar.Cordialmente, Nelson Revelo Quality Assurance Manager

10/10 Excellent

Edmundo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excelent.
Stayed 2 nights in Sep 2022
Response from Nelson on 25 Sept 2022
Estimado Edmundo: A nombre de la familia Wyndham Garden Quito quiero expresarle nuestro sincero agradecimiento por la confianza depositada en nuestro equipo en esta última visita, para nosotros fue un placer tenerlo en casa y brindarle la atención que usted merece como huésped de honor, tenga por seguro que su evaluación y motivadoras palabras nos comprometen a seguir adelante con el objetivo de generar experiencias memorables a nuestros huéspedes.Wyndham Garden Quito cumple con todas las medidas de bioseguridad pensando en su bienestar.Cordialmente, Nelson Revelo Quality Assurance Manager