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Reviews of Hotel Dann Carlton Quito

5 out of 5
Hotel Dann Carlton Quito
Avenida República de El Salvador N34-377, Quito, Pichincha

Reviews

9.0

Wonderful

Rating 10 - Excellent. 564 out of 899 reviews" "
Rating 8 - Good. 228 out of 899 reviews" "
Rating 6 - Okay. 59 out of 899 reviews" "
Rating 4 - Poor. 26 out of 899 reviews" "
Rating 2 - Terrible. 22 out of 899 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

SEUNG BAE, Ciudad De Mexico

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Gracias
Stayed 7 nights in Mar 2024
Response from Pamela Córdova on 19 Mar 2024
Estimado Seung bae, agradecemos sinceramente el escogernos como su opción para alojamiento, sus comentarios fortalecen la confianza de nuestros equipos de trabajo, es un verdadero placer saber que cumplimos sus expectativas.

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property they let us check out late. They kept our luggage until 10:00 at night when our plane left.Also the breakfast was awesome
Stayed 1 night in Mar 2024
Response from Pamela Córdova on 19 Mar 2024
Dear Edward, please accept our thanks in advance for sharing your experience in our facilities, for us it is vitally important to receive comments from our guests, as they help us improve our operations every day.

10/10 Excellent

Daud

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will return again.
Stayed 6 nights in Mar 2024
Response from Pamela Córdova on 15 Mar 2024
Dear Daud, please accept our thanks in advance for sharing your experience in our facilities, for us it is vitally important to receive comments from our guests, as they help us improve our operations every day.

10/10 Excellent

Maria del

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Feb 2024
Response from Pamela Córdova on 27 Feb 2024
Dear María, We sincerely appreciate choosing us as your accommodation option. Your comments strengthen the confidence of our work teams. It is a true pleasure to know that we meet your expectations.

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and wonderful neighborhood. Close to the park. Hotel was really nice and the staff very friendly. Breakfast was terrific.
Stayed 1 night in Feb 2024
Response from Pamela Córdova on 26 Feb 2024
Dear Nancy, we sincerely appreciate you choosing us as your accommodation option. Your comments strengthen the confidence of our work teams. It is a true pleasure to know that we meet your expectations.

10/10 Excellent

Ricardo, samborondon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to great restaurants. Near the new subway of the city on which you can move all over Quito at a low cost. Comfortable and clean accommodations with helpful staff
Stayed 3 nights in Feb 2024
Response from Pamela Córdova on 19 Feb 2024
Dear Ricardo, thank you for sharing with us the experience of your accommodation, it is a pleasure to know that we achieved our goal and provide memorable moments, we are extremely happy to know that your stay exceeded your expectations, we hope you visit us again so that you can enjoy the services that we daily we strengthen.

10/10 Excellent

Ernesto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels in Quito. What makes it the best? It's people, staff members are one of a kind. Friendly, cordial, they go above and beyond with their service. Felt at home. Thank you for that.
Stayed 1 night in Jan 2024
Response from Pamela Córdova on 30 Jan 2024
Dear Ernesto, thank you for sharing with us the experience of your accommodation, it is a pleasure to know that we achieved our goal and provide memorable moments, we are very happy to know that your stay exceeded your expectations, we hope you visit us again so that you can enjoy the services that we have provided daily we strengthen.

10/10 Excellent

Eduardo

Stayed 4 nights in Jan 2024
Response from Pamela Córdova on 14 Feb 2024
Estimado Eduardo, agradecemos sinceramente el escogernos como su opción para alojamiento, sus comentarios fortalecen la confianza de nuestros equipos de trabajo, es un verdadero placer saber que cumplimos sus expectativas.

10/10 Excellent

Esteban

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating personnel. Nice facilities. I would stay at the Dann Carlton always when in Quito.
Stayed 5 nights in Dec 2023
Response from Pamela Córdova on 9 Jan 2024
Dear Esteban, thank you for your wonderful comments and highlighting our service, we love knowing that without hesitation, we will always be your option in the city.

10/10 Excellent

David

Stayed 3 nights in Dec 2023
Response from Pamela Córdova on 2 Jan 2024
Estimado David, agradecemos sinceramente el escogernos como su opción para alojamiento, sus comentarios fortalecen la confianza de nuestros equipos de trabajo, es un verdadero placer saber que cumplimos sus expectativas.

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Pamela Córdova on 26 Dec 2023
Estimado Vincent, agradecemos sinceramente el escogernos como su opción para alojamiento, sus comentarios fortalecen la confianza de nuestros equipos de trabajo, es un verdadero placer saber que cumplimos sus expectativas.

10/10 Excellent

Ryan

Stayed 2 nights in Dec 2023
Response from Pamela Córdova on 15 Jan 2024
Estimado Ryan, gracias por compartir con nosotros la experiencia de su alojamiento, es un gusto saber que logramos nuestro objetivo y brindar memorables momentos, nos alegra enormemente saber que su estadía supero sus expectativas, esperamos nos visite nuevamente para que disfrute de los servicios que a diario fortalecemos.

10/10 Excellent

ilan

Stayed 2 nights in Dec 2023
Response from Pamela Córdova on 15 Dec 2023
Estimado Ilan, agradecemos sinceramente el escogernos como su opción para alojamiento, sus comentarios fortalecen la confianza de nuestros equipos de trabajo, es un verdadero placer saber que cumplimos sus expectativas.

10/10 Excellent

Diana

Stayed 1 night in Dec 2023
Response from Pamela Córdova on 13 Dec 2023
Estimada Diana, agradecemos sinceramente el escogernos como su opción para alojamiento, sus comentarios fortalecen la confianza de nuestros equipos de trabajo, es un verdadero placer saber que cumplimos sus expectativas.

10/10 Excellent

juan pablo

Stayed 2 nights in Dec 2023
Response from Pamela Córdova on 11 Dec 2023
Estimado Juan Pablo, agradecemos sinceramente el escogernos como su opción para alojamiento, sus comentarios fortalecen la confianza de nuestros equipos de trabajo, es un verdadero placer saber que cumplimos sus expectativas.

10/10 Excellent

Jhennifer

Stayed 2 nights in Dec 2023
Response from Pamela Córdova on 11 Dec 2023
Estimada Jhennifer, agradecemos sinceramente el escogernos como su opción para alojamiento, sus comentarios fortalecen la confianza de nuestros equipos de trabajo, es un verdadero placer saber que cumplimos sus expectativas.

10/10 Excellent

Juan, Miami

Stayed 1 night in Dec 2023
Response from Pamela Córdova on 11 Dec 2023
Estimado Juan, agradecemos sinceramente el escogernos como su opción para alojamiento, sus comentarios fortalecen la confianza de nuestros equipos de trabajo, es un verdadero placer saber que cumplimos sus expectativas.

8/10 Good

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Pamela Córdova on 11 Dec 2023
Estimado Antonio, agradecemos sinceramente el escogernos como su opción para alojamiento, sus comentarios fortalecen la confianza de nuestros equipos de trabajo, es un verdadero placer saber que cumplimos sus expectativas.

10/10 Excellent

jeff

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Pamela Córdova on 11 Dec 2023
Estimado Jeff, agradecemos sinceramente el escogernos como su opción para alojamiento, sus comentarios fortalecen la confianza de nuestros equipos de trabajo, es un verdadero placer saber que cumplimos sus expectativas.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Pamela Córdova on 28 Nov 2023
Estimado Mark, agradecemos sinceramente el escogernos como su opción, para alojamiento sus cometarios fortalecen la confianza de nuestros equipos de trabajo, es un verdadero placer saber que cumplimos sus expectativas.

8/10 Good

Diwakar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Pamela Córdova on 24 Nov 2023
Diwakar, agradecemos sinceramente el escogernos como su opción para alojamiento, sus comentario fortalecen la confianza de nuestros equipos de trabajo, es un verdadero placer saber que cumplimos sus expectativas.

10/10 Excellent

Marina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Pamela Córdova on 23 Nov 2023
Estimada Marina, agradecemos sinceramente el escogernos como su opción para alojamiento sus comentarios fortalecen la confianza de nuestros equipos de trabajo, es un verdadero placer saber que cumplimos sus expectativas.

2/10 Terrible

Wilmer Camilo

Stayed 3 nights in Nov 2023
Response from Pamela Córdova on 17 Nov 2023
Estimado Wilmer, de antemano reciba nuestro agradecimiento por compartir su experiencia en nuestras instalaciones, para nosotros es de vital importancia recibir comentarios de parte de nuestros huéspedes, ya que nos ayuda a mejorar cada día en nuestras operaciones.

10/10 Excellent

Ricardo

Stayed 3 nights in Nov 2023
Response from Pamela Córdova on 28 Nov 2023
Estimado Ricardo, agradecemos sinceramente el escogernos como su opción, para alojamiento sus cometarios fortalecen la confianza de nuestros equipos de trabajo, es un verdadero placer saber que cumplimos sus expectativas.

8/10 Good

Andres, Roseland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is located in what seems to be a safe area. The staff is great - they let us check in earlier which was a plus for us after our long travel day. Our room was fine with no issues. I highly recommend this brand as they never disappoint
Stayed 3 nights in Nov 2023
Response from Pamela Córdova on 6 Nov 2023
Dear Andres, we sincerely appreciate choosing us as your accommodation option. Your comments strengthen the confidence of our work teams. It is a real pleasure to know that we meet your expectations.

10/10 Excellent

Veronica C

Liked: Cleanliness, property conditions & facilities
Highly recommend
Stayed 1 night in Oct 2023
Response from Pamela Córdova on 10 Oct 2023
Dear Veronica, it is a daily goal for us to offer the best service in the city and meet all the expectations of our guests, seeking excellence in everything.

10/10 Excellent

Juan Carlos

Stayed 2 nights in Oct 2023
Response from Pamela Córdova on 6 Oct 2023
Estimado Juan Carlos, agradecemos sinceramente el escogernos como su opción para alojamiento, sus comentarios fortalecen la confianza de nuestros equipos de trabajo, es un verdadero placer saber que cumplimos sus expectativas.

4/10 Poor

Joel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very disappointed
I'm sorry to give this hotel such a bad review but my family and I are pretty upset. We stayed in this hotel with the idea of kind of "Staycation" as we live here in Quito and we just wanted to experience the great hotel. Unfortunately, we left very disappointed. We brought our kids for the experience of the hotel. They wanted to work out in the gym. Unfortunately, they weren't allowed. They wanted to swim in the pool. They were told they had to buy swimming caps. Neither of things were listed on the website as requirements. My daughter and my wife wanted to have the great experience of having tea in the tea room. She asked customer service if she needed to reserve a time for the tea room. She was told that she didn't need. Unfortunately, when they went to have their tea party, the same people said that they couldn't because another group had made a reservation and that there wasn't any other time available before they needed to leave. How disappointed was my daughter by this treatment! We left very discouraged and disappointed after being treated like this with such a nice hotel.
Stayed 1 night in Sep 2023
Response from Pamela Córdova on 19 Sept 2023
Dear Joel, we are very grateful that you have shared your experience at our Hotel Dann Carlton Quito, for us it is very important to know each of the comments that our guests and clients have about their visit. We offer our most sincere apologies, for which we assure you that we have taken special note of each of the observations that you have mentioned to us to assure you that we will do a detailed follow-up and take actions to improve. We hope to soon have the opportunity to welcome you again and provide you with the best of our services and products.

10/10 Excellent

Sinia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Pamela Córdova on 6 Sept 2023
Estimada Sinia, agradecemos sinceramente el escogernos como su opción para alojamiento, sus comentarios fortalecen la confianza de nuestros equipos de trabajo, es un verdadero placer saber que cumplimos sus expectativas.

10/10 Excellent

Oleg, Sunny Isles Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well organized and maintained place.
Stayed 3 nights in Aug 2023
Response from Pamela Córdova on 1 Sept 2023
Dear Oleg, we sincerely appreciate choosing us as your accommodation option, your comments strengthen the confidence of our work teams, it is a real pleasure to know that we met your expectations.

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Pamela Córdova on 1 Sept 2023
Estimado William, agradecemos sinceramente el escogernos como su opción para alojamiento, sus comentarios fortalecen la confianza de nuestros equipos de trabajo, es un verdadero placer saber que cumplimos sus expectativas.

2/10 Terrible

Veronica

Disliked: Cleanliness, staff & service, property conditions & facilities
We had a problem with our flight. It was rescheduled twice. Hotel switched our stay the first time but did not help us in any way possible when we couldn't fly to arrive there. Very disappointed as it was a pricey room and We really were looking forward to it. I would have appreciated at all at least a discount or credit for when we did arrive tomorrow unless the airline changes our flight.
Stayed 1 night in Aug 2023
Response from Pamela Córdova on 1 Sept 2023
Dear Veronica, we are very grateful that you have shared your experience in our Hotel, for us it is very important to know each of the comments that our guests and clients have about their visit, for this reason we assure you that we have taken special note of each of the observations that you have mentioned to us to assure you that we will follow up closely and take actions to improve.

10/10 Excellent

Nenah

Liked: Cleanliness, staff & service, property conditions & facilities
Bit expensive but breakfast was really good. So many choices with clean environment.
Stayed 1 night in Jul 2023
Response from Pamela Córdova on 31 Jul 2023
Dear Nenah, we sincerely appreciate choosing us as your accommodation option, your comments strengthen the confidence of our work teams, it is a real pleasure to know that we meet your expectations.

10/10 Excellent

Leslie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New facility. Staff kind and helpful.
Stayed 1 night in Jul 2023
Response from Pamela Córdova on 28 Jul 2023
Dear Leslie, we appreciate your valuable comments, we are glad to know that you enjoyed the attention of our work team and that you felt the love that we place in each of our functions, thank you for the appreciation, your comments have been shared.

8/10 Good

Murray Ross

Stayed 5 nights in Jul 2023
Response from Pamela Córdova on 24 Jul 2023
Estimada Ross, de antemano reciba nuestro agradecimiento por compartir su experiencia en nuestras instalaciones, para nosotros es de vital importancia recibir comentarios de parte de nuestros huéspedes, ya que nos ayuda a mejorar cada día en nuestras operaciones.

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very clean And comfortable
Stayed 1 night in Jul 2023
Response from Pamela Córdova on 20 Jul 2023
Dear Leslie, we appreciate choosing us as your accommodation option, your comments strengthen the confidence of our work team, it is a real pleasure to know that we met your expectations.

10/10 Excellent

Ana

Stayed 2 nights in Jul 2023
Response from Pamela Córdova on 31 Jul 2023
Estimada Ana, agradecemos sinceramente el escogernos como su opción para alojamiento, sus comentarios fortalecen la confianza de nuestros equipos de trabajo, es un verdadero placer saber que cumplimos sus expectativas.

10/10 Excellent

Carlos

Stayed 1 night in Jun 2023
Response from Pamela Córdova on 29 Jun 2023
Estimado Carlos, de antemano reciba nuestro agradecimiento por compartir su experiencia en nuestras instalaciones, para nosotros es de vital importancia recibir comentarios de parte de nuestros huéspedes, ya que nos ayudan a mejorar cada día en nuestras operaciones.

10/10 Excellent

Lucia

Stayed 2 nights in Jun 2023
Response from Pamela Córdova on 28 Jun 2023
Estimada Lucia, gracias por elegir Hotel Dann Carlton Quito para su estadía, su comentario fortalece la confianza de nuestros equipos de trabajo, es un verdadero placer saber que cumplimos sus expectativas. Saludos

10/10 Excellent

Stephanie, Kalamazoo

Stayed 1 night in Jun 2023
Response from Pamela Córdova on 17 Jul 2023
Estimada Stephanie, agradecemos sinceramente escogernos como opción para su alojamiento, sus comentarios fortalecen la confianza de nuestros equipos de trabajo, es un verdadero placer saber que cumplimos sus expectativas.

10/10 Excellent

SEUNG BAE, Ciudad De Mexico

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Thanks
Stayed 6 nights in Jun 2023
Response from Pamela Córdova on 28 Jun 2023
Dear Seung Bae, thank you for choosing Hotel Dann Carlton Quito for your stay, we hope you give us the honor of serving you again very soon for another unforgettable stay.

10/10 Excellent

Evelyn

Stayed 1 night in Jun 2023
Response from Pamela Córdova on 14 Jun 2023
Estimada Evelyn, agradecemos sinceramente el escogernos como su opción para alojamiento, sus comentarios fortalecen la confianza de nuestros equipos de trabajo, es un verdadero placer saber que cumplimos sus expectativas.

4/10 Poor

Jonathan

The bed and pillows were horrible. I might have even gotten bed bug bites from the bed.
Stayed 3 nights in Jun 2023
Response from Manuel Diaz on 6 Jun 2023
Mr. Jonathan:We are deeply sorry to hear about your experience in our hotel. Please let us know more about it.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service
Very nice lobby and cafe as well as service. Rooms dated and had trouble with keeping my AC cooling as would shut off every hour.
Stayed 4 nights in May 2023
Response from Pamela Córdova on 5 Jun 2023
Dear John, thank you for choosing Hotel Dann Carlton Quito for your stay, your suggestion will be reviewed, thank you for sharing it as it helps us improve our service. We hope to have your visit very soon. Greetings

10/10 Excellent

Shelja

Stayed 1 night in May 2023
Response from Pamela Córdova on 23 May 2023
Estimada/o SheljaGracias por elegir Hotel Dann Carlton Quito para su estadía, estaremos encantados en recibirle en una próxima visita.

10/10 Excellent

Benjamin

Stayed 6 nights in May 2023
Response from Pamela Córdova on 22 May 2023
Estimado BenjamínGracias por elegir nuestro Hotel para su estadía, estaremos gustosos de recibirle en una próxima visita.

10/10 Excellent

Christian

Stayed 1 night in May 2023
Response from Pamela Córdova on 18 May 2023
Buenas tardes, Estimado Christian gracias por elegir nuestro Hotel para su hospedaje, estaremos gustosos de recibirle en su próxima visita.

10/10 Excellent

Wadih, Guayaquil

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
Was a great experience, nice place and nice host.
Response from Pamela Córdova on 16 May 2023
Dear WadihThank you for choosing our Hotel for your stay, we will be glad to receive you on a next visit.

8/10 Good

Fressia

Stayed 1 night in May 2023
Response from Pamela Córdova on 5 Jun 2023
Estimada Fressia, gracias por elegir Hotel Dann Carlton Quito para su estadía, nos complace saber que disfruto de su experiencia con nosotros. Esperamos contar muy pronto con su visita. Saludos

10/10 Excellent

Armida, Hollis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far very good, this time.
Stayed 1 night in May 2023
Response from Pamela Córdova on 8 May 2023
Dear ArmidaThank you for choosing our Hotel for your stay, we will be happy to receive you on a next visit.