we were put up initially in their oldest building. My son got bitten shortly after we moved in. I called the reception and was told that it was mosquito. on the second night, I noticed that it was apparently bedbugs, and could not fall asleep at all the whole night. the next morning, I complained to the staff and were moved into the new building. the staff were helpful in this regard. However, it was clear to me that the staff knew about the poor condition in the old building - they also had human hairs on the walls of a shower. Yet, they still put me up in the old one, Two days of my stay in Quebec city were ruined. Very very disappointed.