Italian cuisine
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Reviews of Best Western Plus City Centre/Centre-Ville

3.5 out of 5
Best Western Plus City Centre/Centre-Ville
330, de la Couronne street, Québec City, QC

Reviews

8.4

Very good

Rating 10 - Excellent. 547 out of 1179 reviews" "
Rating 8 - Good. 394 out of 1179 reviews" "
Rating 6 - Okay. 135 out of 1179 reviews" "
Rating 4 - Poor. 71 out of 1179 reviews" "
Rating 2 - Terrible. 32 out of 1179 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

mei hua

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good rate
Stayed 1 night in May 2024

10/10 Excellent

Khushdeep

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible location
Stayed 1 night in May 2024
Response from The front desk on 10 May 2024
Hello Khushdeep,We are glad to hear that you found our hotel easy to access. We hope to see you again soon!

10/10 Excellent

pietro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in May 2024
Response from The front desk on 10 May 2024
Hello Pietro,Thank you for leaving a review on your stay. We are glad to hear that you enjoyed your time with our staff and we hope to see you again soon!

4/10 Poor

RAMAN

Disliked: Cleanliness, amenities, property conditions & facilities
The room was dusty, the fridge, coffee machine and lights didn't work.
Stayed 2 nights in Apr 2024
Response from La réception on 7 May 2024
Hello Raman,We are sorry to hear that the room was not up to standard. We hope you where still able to enjoy your stay!

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from La réception on 7 May 2024
Bonjour Alex,Merci pour la note, nous espérons vous revoir sous peu!

8/10 Good

Hyejin

Travelled with family
Liked: Cleanliness, staff & service, amenities
it was clean but there was empty water bottle back of the bed and other dusty but other than that it was great and staff’s are nice also easy to park .
Stayed 1 night in May 2024
Response from The front desk on 7 May 2024
Hello,Thank you for leaving a review. We are sorry that the room cleaning was not up to standard. We hope that you still enjoyed your stay!

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from La réception on 27 Apr 2024
Bonjour Amanda,Merci pour la note, cela est grandement apprécié!

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and check out.
Stayed 1 night in Apr 2024
Response from The front desk on 16 Apr 2024
Hello Michelle,Thank you for your feedback, we hope to see you again soon!

10/10 Excellent

Miranda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good location for show at Videotron
Stayed 1 night in Apr 2024
Response from The front desk on 12 Apr 2024
Hello Miranda,Thank you for leaving a review. We are glad to hear that you enjoyed your show and our hotel. We hope to see you again soon!

10/10 Excellent

Eric

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Mar 2024
Response from The front desk on 14 Mar 2024
Hello Eric,We are glad to hear that you enjoyed your stay at our hotel. We hope to see you again soon!

6/10 Okay

Barbara

Travelled with family and small children
Liked: Cleanliness
The staff were not engaging. They provided very little information about the facilities of the hotel and offer no recommendations. The restaurants were every good and the staff their were very friendly and welcoming.
Stayed 3 nights in Mar 2024
Response from The front desk on 13 Mar 2024
Hello Barbara,Thank you for letting us know about your stay at the hotel. We are sorry to hear that your experience with our front desk agent was not to your liking and we will try our best to make sure it does not happen anymore. We hope you were still able to enjoy your stay in Quebec City!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well situated hotel, clean, and good price. Will stay there again.
Response from The front desk on 11 Mar 2024
Hello John,We are glad to hear that you enjoyed your stay at our hotel. See you next time!

10/10 Excellent

Audrey

Stayed 1 night in Mar 2024
Response from La réception on 29 Mar 2024
Bonjour Audrey,Merci pour la note, cela est très apprécié!

8/10 Good

Lorne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good hotel. Good services and amenities. Stayed for 4 nights. Had a good room with a big screen. Will be back sometime soon if not then next year.
Stayed 4 nights in Mar 2024
Response from The front desk on 11 Mar 2024
Hello Lorne,Thank you for leaving a review. We are glad to hear that you will be back next year!

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, rooms were quiet and clean.
Stayed 1 night in Mar 2024
Response from La réception on 8 Mar 2024
Bonjour Jessica,Merci d'avoir laissé un commentaire sur votre séjour. Nous sommes heureux de voir que vous ayez profité de la chambre pendant votre séjour.Bonne journée!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from La réception on 5 Mar 2024
Bonjour Kelly,Merci pour la note, cela est grandement apprécié!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great!
Stayed 1 night in Feb 2024
Response from The front desk on 26 Feb 2024
Hello Michael,Thank you for leaving a review. We are glad to hear that you enjoyed your stay at our hotel. We hope to see you again soon!

2/10 Terrible

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from La réception on 26 Feb 2024
Bonjour Christian,Merci d'avoir laissé un commentaire sur votre séjour. Est-ce qu'il serait possible de savoir la cause d'une note autant basse? Cela nous aiderait à pouvoir mieux vous accueillir lors de votre prochain séjour.

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from La réception on 22 Feb 2024
Bonjour Gabrielle,Merci d'avoir laissé une note sur votre séjour. Nous espérons vous revoir chez nous dans le futur!

6/10 Okay

Vanessa

Liked: Cleanliness
Stayed 5 nights in Feb 2024
Response from La réception on 20 Feb 2024
Bonjour Vanessa,Merci pour la note, nous espérons que vous avez apprécié votre séjour dans notre établissement!

8/10 Good

Reggie

Travelled with family and small children
Liked: Staff & service
First night we had dirty towels in wash room. Parking was hard to get. Area was not nice but the rest of Quebec city was really nice.
Stayed 4 nights in Feb 2024
Response from The front desk on 21 Feb 2024
Hello Reggie,We are sorry about the inconvenience you had during your stay. We hope that you where still able to enjoy Quebec city to its fullest. Have a good day!

10/10 Excellent

JoAnn, Washington Depot

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. The only complaint is not enough outlets to charge devices.
Stayed 3 nights in Feb 2024
Response from The front desk on 9 Feb 2024
Hello,Thank you for leaving a review, it is greatly appreciated!

6/10 Okay

Michel

Business traveller, Travelled with partner
Disliked: Cleanliness
La propreté laissait à désirer.
Stayed 2 nights in Feb 2024
Response from La réception on 9 Feb 2024
Bonjour Michel,Merci d'avoir laissé un commentaire sur votre séjour!

8/10 Good

FLORENCE NICOLE VICTORINE

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
The bath hasn't been cleaned every day
Stayed 8 nights in Jan 2024
Response from The front desk on 5 Feb 2024
Hello,Thank you for leaving a review on your stay!

8/10 Good

Juan José

Stayed 2 nights in Feb 2024
Response from La réception on 20 Mar 2024
Bonjour Juan José,Merci pour la note, cela est très apprécié!

10/10 Excellent

Emad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and friendly staff. Location is great in QC city.
Stayed 3 nights in Feb 2024
Response from The front desk on 5 Feb 2024
Hello Emad,Thank your for the kind words! We hope to see you again soon!

8/10 Good

Brian

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from La réception on 5 Feb 2024
Bonjour Brian,Merci d'avoir laissé une note sur votre séjour!

10/10 Excellent

YOLANDE OLGA LOUKOU

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from La réception on 5 Feb 2024
Bonjour Yolande,Nous sommes content de voir que vous ayez apprécié votre séjour chez nous!

10/10 Excellent

Jeffrey

Stayed 1 night in Jan 2024
Response from La réception on 3 Feb 2024
Bonjour Jeffrey,Merci d'avoir laissé une note sur votre séjour, cela est grandement apprécié!

4/10 Poor

Luigi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from La réception on 3 Feb 2024
Bonjour Luigi,Merci d'avoir laissé une note!

4/10 Poor

Lord

Disliked: Amenities
The app mentioned there was breakfast and there was not, and the was an opened bar of soap for us to use, and staff didn’t show up to bring another
Stayed 1 night in Jan 2024
Response from The front desk on 31 Jan 2024
Hello Lord,Thank you for leaving a review on your stay. We are sorry to hear that it was not up to your standards.

8/10 Good

Éric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from La réception on 29 Jan 2024
Bonjour Éric,Merci d'avoir laissé une note sur votre séjour, cela est grandement apprécié!

10/10 Excellent

Chantale

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for my family of 4
Stayed 2 nights in Jan 2024
Response from The front desk on 29 Jan 2024
Hello Chantale,Thank you for the kind comment, we hope to see you again in our hotel!

10/10 Excellent

THUY TIEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from The front desk on 29 Jan 2024
Hello,Thank you for leaving a note on your stay!

10/10 Excellent

Sherief

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book here ... highly recommended
Super clean, new, modern, friendly staff and some what close to vieux Québec.. 20 min walk.. highly recommended
Stayed 1 night in Jan 2024
Response from The front desk on 26 Jan 2024
Hello Sherief,Thank you for the kind words! We hope to see you again soon!

4/10 Poor

Andrei

Disliked: Cleanliness, property conditions & facilities
Very noisy. Not clean. Waited for our food for 1 hour.
Stayed 1 night in Jan 2024
Response from Leo on 21 Jan 2024
Bonjour, we are sorry to hear your stay with us was not perfect.

8/10 Good

Andrey

Stayed 1 night in Jan 2024
Response from The front desk on 19 Jan 2024
Hello Andrey,Thank you for the note, we hope to see you again in the future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from La réception on 19 Jan 2024
Bonjour,Merci pour la note sur votre séjour!

10/10 Excellent

NICHOLAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a really nice hotel, in a cool area. Sadly since it was SO cold and windy it made exploring rather difficult. Many shops and some restaurants were closed due to the cold. Also the snow on the roads and the parking lots was not being efficiently cleaned so it made parking difficult; this was a bit of a pain considering that I was paying $30 a day for parking. What was very good was that at least the Hotel had THREE parking lots available, all right next to the hotel.
Stayed 2 nights in Jan 2024
Response from The front desk on 19 Jan 2024
Hello Nicholas,Thank you for leaving a review on your stay. We are sad to hear that the weather hindered your stay.

8/10 Good

Coura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay, loved the convenient location, staff was very friendly and provided great service. Will definitely come back here again and refer other people.
Stayed 1 night in Jan 2024
Response from The front desk on 15 Jan 2024
Hello Coura,Thank you for leaving a review on your stay, we hope you enjoyed it!

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like
Stayed 5 nights in Dec 2023
Response from Leo on 14 Jan 2024
Merci de votre commentaire!

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant has stellar food and drinks, and it’s close to everything.
Response from The front desk on 9 Feb 2024
Hello Brandi,Thank you for the review, it is greatly appreciated!

10/10 Excellent

David Ernesto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing I loved was the self check-in and check-out
Stayed 4 nights in Jan 2024
Response from Leo on 14 Jan 2024
Thank you for leaving a comment regarding your stay. We are glad to hear you enjoyed it and that you liked our self service machines!

10/10 Excellent

Shahzad

Stayed 3 nights in Dec 2023
Response from The front desk on 26 Jan 2024
Hello Shahzad,Thank you for leaving a note on your stay!

10/10 Excellent

Ruzgar, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a pleasant stay. The room was spacious and clean. It had everything a hotel room is supposed to have. The location is a bit of a walk from the old town but it’s still close enough. There are some restaurants and stores around the hotel. During summer, the walk should not be an issue at all. The parking was very easy. There is a parking lot for the hotel for an extra charge or there are several parking lots around the hotel (indigo). The check-in/out process was quick and the staff were friendly and had no issues with communication. The pool seemed nice but since there is no sauna or steam room it was a bit cold for us to go in during winter season and there was a few kids playing with their parents splashing water in the pool so didn’t get to take advantage of this amenity. However, the pool area was nice and they offer pool towels upon entry so you don’t have to bring them yourself.
Stayed 2 nights in Dec 2023
Response from Leo on 14 Jan 2024
Thank you for leaving such a detailed and constructive comment regarding your stay! We are glad to hear your experience with us was pleasant and we hope to host you again anytime soon! Best regards,

8/10 Good

CORINNE

Stayed 3 nights in Dec 2023
Response from La réception on 3 Feb 2024
Bonjour Corinne,Merci d'avoir laissé une note sur votre séjour!

10/10 Excellent

Audrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Leo on 14 Jan 2024
Merci de votre commentaire!

10/10 Excellent

Maria Patricia

Stayed 1 night in Dec 2023
Response from Leo on 21 Jan 2024
Merci d'avoir laissé un commentaire suite à votre séjour. Nous sommes ravis d'entendre que ce dernier fût agréable.

10/10 Excellent

Arash

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Leo on 1 Jan 2024
Merci de vos commentaires!

8/10 Good

Chelliah

Liked: Cleanliness, staff & service, property conditions & facilities
Car park too expensive
Stayed 3 nights in Dec 2023
Response from Leo on 1 Jan 2024
Thank you for leaving a comment regarding your stay. We are glad to hear you enjoyed it even considering the car park fees.