"I recommended this hotel to my family because last year I went and the experience was good, it will be our last, 33 people in our group to celebrate our Nephew's 21th birthday, everyone in our group feels the same. Starting with the food! In our group we have an executive chef of Atlantic City NJ, that knows about food quality, the only restaurant that the food was good Steak house & the Hibachi, the buffet was ok, but they need to do something with the amount of flies, very annoying. The sport bar very bad food, we order a pizza that we could even eat, the smell of quimical was horrible and the wings that we order also very bad, old and it taste bad oil, other relative experience the same. Mexican restaurant closer to the beach, the food not good. Overall they are over cooking the meat, and the seafood which it makes it chewy and tough to eat.
We understand the poor quality or lock of customer servers because the employees work to many hours per day, and 12 days straight, they make very little money and they depend on gratuity, but not everyone tips. Coming from hospitality environment we feel that the employees are treat very unfair, they are like slaves. Omg!!! In the lobby were a lot of people hangout everyday, no music at all, and the fans there should be more powerful, it is to hot and humid, including the night club, the teather, and all the elevators you feel out of breath, they need AC. The only good shows (Michael Jackson and the Circus). Very disappointed!"