2 outdoor pools, open 9:00 AM to 7:00 PM, pool cabanas (surcharge)
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Reviews of Hilton La Romana, an All-Inclusive Family Resort

4.5 out of 5
Hilton La Romana, an All-Inclusive Family Resort
Playa Bayahibe, La Romana, San Rafael del Yuma, La Altagracia

Reviews

8.8

Excellent

Rating 10 - Excellent. 605 out of 1004 reviews" "
Rating 8 - Good. 257 out of 1004 reviews" "
Rating 6 - Okay. 79 out of 1004 reviews" "
Rating 4 - Poor. 35 out of 1004 reviews" "
Rating 2 - Terrible. 28 out of 1004 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sherryl

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort surpassed its pictures! Everything was beautiful and clean and the views were incredible. The waterpark was a huge hit with everyone in the family. There were great options for excursions. People were friendly and helpful.
Stayed 6 nights in Apr 2024
Response from Keyla on 15 Apr 2024
Dear Sherryl,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

10/10 Excellent

Melissa A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. Staff was wonderful and it was clean, fun, beautiful and relaxing.
Stayed 4 nights in Mar 2024
Response from Keyla on 30 Mar 2024
Dear Melissa A,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

2/10 Terrible

Robert

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Horrible experience, I paid for this stay via Expedia - so it was pre paid reservation. I was charge again for the room at the checking and as I was waiting for refund they charge me again for this stay. Also, the room type that I booked they overbooked so for first night I was staying in different room, worst than what I booked. This has been worst experience ever.
Stayed 3 nights in Mar 2024
Response from Keyla on 30 Mar 2024
Dear Robert,Thank you for sharing your feedback through this mean. Your comments are truly valuable, as this allow us to improve the service levels and product.We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future.With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service.

10/10 Excellent

DAVID

Great resort
Stayed 5 nights in Mar 2024
Response from Keyla on 30 Mar 2024
Dear David,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

10/10 Excellent

Juan

Stayed 1 night in Mar 2024
Response from Keyla on 15 Apr 2024
Dear Juan,Thank you for taking the time to share your feedback following your recent stay with us at Hilton La Romana.

10/10 Excellent

alyssa

Stayed 9 nights in Mar 2024
Response from Keyla on 5 Apr 2024
Dear Alyssa,Thank you for taking the time to share your feedback following your recent stay at Hilton La Romana. We look forward to welcoming you again in the near future!

10/10 Excellent

belinda, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome tranquile weekend.
Stayed 2 nights in Mar 2024
Response from Keyla on 12 Mar 2024
Dear Belinda,Thank you for taking the time to share your feedback following your recent stay at Hilton La Romana. We look forward to welcoming you again in the near future!

10/10 Excellent

Tara

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time at the Hilton. So clean and staff were amazing I hope to go back soon.
Stayed 3 nights in Feb 2024
Response from Keyla on 4 Mar 2024
Dear Tara,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

10/10 Excellent

Merryliz

Stayed 3 nights in Feb 2024
Response from Keyla on 20 Mar 2024
Dear Merryliz,Thank you for taking the time to share you review following your recent stay at Hilton La Romana! We looking forward to welcoming you again in the near future!

8/10 Good

Alexandra

Travelled with family and small children
Liked: Property conditions & facilities
The property is extremely well maintained. The beach is gorgeous with calm waters. We really loved the coffee shop in the lobby . Drinks were actually on a better side. Kids had fun at the kids club. The biggest disappointment for us given that it is Hilton was the food at the buffet. It lacked the variety and the taste was just blah. I mean, you wont stay hungry, but we have definitely seen better food options at other resorts. The resort has about 8 restaurants, we tried only Italian and French and it was simply mediocre. All in all we give it 4 starts because of the food.
Stayed 6 nights in Feb 2024
Response from Keyla on 26 Feb 2024
Dear Alexandra,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

10/10 Excellent

Anderson, Hillside

Stayed 1 night in Feb 2024
Response from Keyla on 26 Feb 2024
Dear Anderson,Thank you for taking the time to share your feedback. We look forward to welcoming you again in the near future!

10/10 Excellent

Cesar

Stayed 3 nights in Feb 2024
Response from Keyla on 20 Mar 2024
Dear Cesar,Thank you for taking the time to share you review following your recent stay at Hilton La Romana! We looking forward to welcoming you again in the near future!

10/10 Excellent

Elisa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a nice place for a family vacation. Specially when traveling with kids
Stayed 1 night in Feb 2024
Response from Keyla on 19 Feb 2024
Dear Elisa,Thank you for taking the time to share you feedback. We look forward to welcoming you again in the near future.

8/10 Good

Aurea Noemi, Panama

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food. Bad cocktails Good acquatic park Bad staff that work with children Sometimes nice staff.
Response from Keyla on 16 Feb 2024
Dear Aurea Noemi,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

10/10 Excellent

Claudio M

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super friendly. Definitely coming back
Stayed 2 nights in Feb 2024
Response from Keyla on 14 Feb 2024
Dear Claudio M,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

6/10 Okay

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Keyla on 23 Jan 2024
Dear Jay,Thank you for taking the time to share your experience following your recent stay at Hilton La Romana.

2/10 Terrible

Yolanda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
we were refused service from a restaurant as they didnt like what one of my family members was wearing. casual dress and fam meb wearing a collared shirt, jewlery and shorts. they did not like the length of the shorts. This was a subjective opinion and didnt feel we were treated fairly. Also the room we booked which was ocean front on the listing was not the room we were given. we had very partial ocean view. Hotel couldnt accomodate as all rooms booked. Service was sooo slow. Nice location it is sad that this happened to us
Stayed 6 nights in Dec 2023
Response from Keyla on 26 Dec 2023
Dear Yolanda,Thanks for taking the time that you have invested on writing an overview of your stay with us.There seems to have been a number of deficiencies encountered which are very atypical and not reflective of our brand experience; if this stay was marred by irregular circumstances, we can only renew our apologies and assure you that we have in the meantime briefed the team at great length of your comments.We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.

2/10 Terrible

Julio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst check in the history ever
Stayed 2 nights in Dec 2023
Response from Keyla on 26 Dec 2023
Dear Julio,Thank you for sharing your feedback through this mean. Your comments are truly valuable, as this allow us to improve the service levels and product.We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future.With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service.

10/10 Excellent

Ilan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We just left after spending a week at Hilton La Romana and already are planning our return next year. We went with a group of kids and grandparents and the resort was perfect for everyone. The food at the buffet was never boring or repetitive. We were excited each night to see the special surprises prepared. We did not feel the need to eat at the a la carte dining. The pools were lovely. The beach spectacular. And the water park was a hit! Like. Private water slide park with no lines! The only critique is that the gym is too small for the resort size. Especially crowded at peak hours. The staff were amazing. Everyone. From the dining service, the kids club staff, the house keeping crew, the life guards. Everyone was wonderful. Yes it’s true they speak Spanish but it’s a foreign country. Deal with it! Or stay home. Last - the nightly shows were absolutely beyond what we expected. Each night amazing and really blew away what we anticipated. The circus was especially great but the real star was Michael Jackson Show! Wow We are coming back next year. No doubt. And many guests we met said they were return visitors.
Stayed 7 nights in Dec 2023
Response from Keyla on 21 Dec 2023
Dear Ilan,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

6/10 Okay

andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Keyla on 6 Dec 2023
Dear Andrew,Thank you for taking the time to share your feedback with us.

10/10 Excellent

Yuki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
waterpark with pool and beach is perfect for kids
Stayed 5 nights in Nov 2023
Response from Keyla on 28 Nov 2023
Dear Yuki,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

8/10 Good

Pooja

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good options felt limited for vegetarians, but in such a tropical area we expected an abundance of fruits and vegetables. Some of the fruit was disappointing as it was not always sweet.
Stayed 6 nights in Nov 2023
Response from Keyla on 28 Nov 2023
Dear Pooja,Thank you for sharing your feedback through this mean. Your comments are truly valuable, as this allow us to improve the service levels and product.We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future.With this said, we look forward to have the opportunity of hosting you back on a renewed opportunity to redeem your confidence our resort and service.

6/10 Okay

ALLA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comparing to other resorts nowadays, downside of this resort was that buffets did not have air conditioning. Otherwise nice average resort.
Stayed 9 nights in Nov 2023
Response from Keyla on 15 Nov 2023
Dear Alla,Thank you for sharing your feedback through this mean. Your comments are truly valuable, as this allow us to improve the service levels and product. Looking forward to have the pleasure of having you back home in the near future.

10/10 Excellent

Jorge

Liked: Cleanliness, amenities, property conditions & facilities
Cortesía
Stayed 2 nights in Nov 2023
Response from Keyla on 13 Nov 2023
Estimado Jorge,Muchas gracias por tomarse el tiempo de dejar sus amables palabras y observaciones luego de su reciente estadía con nosotros en Hilton La Romana. Esperamos tener el placer de tenerle de regreso en casa en un futuro próximo.

10/10 Excellent

Stephen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the layout of the hotel, the room and the fact that it is very child friendly.
Stayed 10 nights in Oct 2023
Response from Keyla on 7 Nov 2023
Dear Stephen,Thank you for taking the time to share your feedback. We are looking forward to welcoming you again in the near future.

10/10 Excellent

Luis Alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful site and great staffs
Stayed 7 nights in Aug 2023
Response from Keyla on 7 Nov 2023
Dear Luis Alberto,Thank you for taking the time to share your feedback. We are looking forward to welcoming you again in the near future.

8/10 Good

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 3 nights in Oct 2023
Response from Keyla on 31 Oct 2023
Dear Alfredo,Thank you for taking the time to share your feedback with us. Looking forward to welcoming you again in the near future!

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Keyla on 24 Oct 2023
Dear Alberto,Thank you for taking the time to share your feedback. Looking forward to welcoming you again in the near future.

8/10 Good

Kayo

Stayed 2 nights in Oct 2023
Response from Keyla on 15 Oct 2023
Dear Kayo,Thank you for taking the time to share your feedback. Looking forward to welcoming you again in the near future!

8/10 Good

Merav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Victor on 12 Oct 2023
We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Victor on 3 Oct 2023
We hope to have the honor of welcoming you back, allowing us the opportunity of providing you a truly wonderful and memorable experience.

10/10 Excellent

Janet

Travelled with family
Liked: Amenities
staff is exceptional! location and ammenities are great! recommended for family!
Response from Victor on 2 Oct 2023
Thank you very much for the time you have taken to share such an enthusiastic review about your recent visit to Hilton La Romana. We are overjoyed to read that you’ve enjoyed your stay, especially our kind staff and overall facilities.Please be confident that we’ve shared your kind comments with the team as motivation to keep up with our commitment to offer truly remarkable experiences in our guests. Thank you on behalf of our team and Management.Looking forward to have the pleasure of having you back home in the near future.

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property, staff was kind and friendly, water park was fun, food was delious, beach and pools were clean, and we felt safe.
Stayed 2 nights in Sep 2023
Response from Keyla on 27 Sept 2023
Dear Holly,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

10/10 Excellent

Yasamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience, the food was only okay however the people were super friendly and the resort and water itself was beautiful
Stayed 6 nights in Sep 2023
Response from Keyla on 26 Sept 2023
Dear Yasamin,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

10/10 Excellent

Evander Alberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Keyla on 25 Sept 2023
Dear Evander Alberto,Thank you for taking the time to share your feedback. We look forward to welcoming you back soon!

8/10 Good

Thierry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Local transportation options are bad, forget using Uber, they will quote a price and then charge up to 3X that amount.
Stayed 4 nights in Sep 2023
Response from Keyla on 21 Sept 2023
Dear Thierry,Many thanks for taking the time to share your observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

6/10 Okay

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and enjoyable. My only recommendation for improvement would be on the food and drinks. The quality of these were not what we expected. This can be improved, nevertheless we had a good time. Thanks
Stayed 5 nights in Sep 2023
Response from Keyla on 20 Sept 2023
Dear Ana,Many thanks for taking the time to share your feedback and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Servicio, comida y limpieza la mejor clasificación 5 estrellas
Response from Keyla on 11 Sept 2023
Dear Jose,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Keyla on 11 Sept 2023
Dear Jorge,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

8/10 Good

Ernest

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water park was a great feature for the kids. Good place to go and unwind after an excursion. The room was spacious for a family of 4 and great view of the ocean. Staff was always kind and eager to assist. The food was good, but not great. It would have been nice if the hibachi restaurant allowed for kids. The Peruvian restaurant needs an improvement with their service. We found ourselves waiting for an extended period of time to order and get our food. On the other hand, the service at The Grill was top notch and the spice buffet was also attentive. Overall an amazing property. We would definitely consider this hotel an option again on the future.
Stayed 7 nights in Aug 2023
Response from Ashley on 4 Sept 2023
Dear Mr. Ernest, We truly hope you can give us the opportunity to host you again in the future so we can offer you the truly remarkable experience that you deserve. Please do not hesitate to contact us personally prior your arrival, we will be happy to assist you.

10/10 Excellent

KRISTINA

Stayed 7 nights in Aug 2023
Response from Keyla on 24 Sept 2023
Dear Kristina,Thank your for sharing your feedback. Looking forward to welcoming you in the near future!

10/10 Excellent

jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Ashley on 22 Aug 2023
Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana.We were delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service.Looking forward to have the pleasure of having you back home in the near future.

8/10 Good

Lenny, matthews

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel,beautiful beach and pool very clean Need more food varieties and shows
Stayed 2 nights in Aug 2023
Response from Keyla on 14 Aug 2023
Dear Lenny,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

10/10 Excellent

Neveen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is the best resort we have been too. It has everything, pools , beach is amazing and water park. We will be back for sure . The kids did not want to leave.
Stayed 7 nights in Aug 2023
Response from Keyla on 14 Aug 2023
Dear Neveen,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

10/10 Excellent

Rainer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel for family with kids (and adults only) since they are separate. A lot of activities all day and night for the hole family. The food and the drinks are really really good. We are coming ba k for sure. All the staff is super friendly, especially the ones that works in the kids club.
Stayed 5 nights in Aug 2023
Response from Keyla on 14 Aug 2023
Dear Rainer,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

10/10 Excellent

Lisa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and welcoming. When I inspected the room upon arrival, the cleaning staff was able to make the necessary changes for our family on the spot (an old coffee maker was left with coffee). In addition she opened the day bed for my daughter and set up linings for her. The restaurant staff were on point. The only downside was that the lunch at the buffet was OK, lack of options especially for kids. The night restaurants were much better. The coffee shop at the entrance was definitely a highlight. Kids enjoyed a clean water park. The beach was pretty clean as well. We will definitely consider staying in the future.
Stayed 2 nights in Aug 2023
Response from Keyla on 5 Aug 2023
Dear Lisa,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana.Looking forward to have the pleasure of having you back home in the near future.

10/10 Excellent

Brooke

Stayed 1 night in Aug 2023
Response from Keyla on 5 Aug 2023
Dear Brooke,Thank you for taking the time to share your feedback! Looking forward to welcoming you again in the near future.

10/10 Excellent

RENSO, Yonkers

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing family resort. Excellent food specially Chinola Restaurant. The Chef Julio, the manager Jholdan and the server Manuel give us a wonderful experience, a night thar we will never forget. The heat at night at The Grill area was unpleasant. They should put some fans in the area. The entertainment at lobby should be at least to 12 midnight. The entertainment activities at the beach should be better every day.
Response from Keyla on 4 Aug 2023
Dear Renso,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana. Looking forward to have the pleasure of having you back home in the near future.

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family thoroughly enjoyed our stay. We mainly hung out at the water park, pool, beach or one of the many eating places and was not disappointed by any of it. There were a number of activities throughout the day for adults and kids to do.
Response from Keyla on 31 Jul 2023
Dear Bruce,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana.Looking forward to have the pleasure of having you back home in the near future.

10/10 Excellent

Nelsi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is an amazing place we have a amazing time in family
Stayed 2 nights in Jul 2023
Response from Keyla on 31 Jul 2023
Dear Nelsi,Many thanks for taking the time to leave your kind words and observations following your recent stay with us at Hilton La Romana.Looking forward to have the pleasure of having you back home in the near future.