Outdoor pool

Reviews of Hotel Amaca Puerto Vallarta - Adults Only

3.5 out of 5
Hotel Amaca Puerto Vallarta - Adults Only
Pino Suarez, 583, Emilio Zapata, Puerto Vallarta, JAL

Reviews

8.0

Very good

Rating 10 - Excellent. 275 out of 669 reviews" "
Rating 8 - Good. 223 out of 669 reviews" "
Rating 6 - Okay. 91 out of 669 reviews" "
Rating 4 - Poor. 48 out of 669 reviews" "
Rating 2 - Terrible. 32 out of 669 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was construction in the next room. I asked about moving and the front desk did not try to change our room. The room had no balcony or access to outside. The bar tender was not friendly in rooftop. But otherwise it was clean and adequate. Location was good
Stayed 8 nights in Feb 2024

6/10 Okay

Adam

Travelled with partner
Liked: Staff & service, property conditions & facilities
We were given a room on the third floor, and although the room was nice, we were not told there would be construction happening on the penthouse, which was directly above us. The construction happened until early evening and began again mid morning. Also, the drain in the shower did not drain very well so by the end of your shower, you would be standing in about an inch and a half of water. The employees were very kind and and we’re very very good at accommodating us, as English speakers and if I weren’t for the construction, we would’ve really enjoyed our stay.
Stayed 1 night in Feb 2024

8/10 Good

Chifa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I'd go back very quaint place. Quiet
Stayed 4 nights in Feb 2024

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Bridget

Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay. Especially enjoyed the private balcony overlooking the ocean and great location.
Stayed 4 nights in Feb 2024

10/10 Excellent

Erick Scott Fitzgerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For me the most important thing is cleanliness and comfortable beds. The staff clean the place very consistently and the beds are the best I’ve ever been in at a hotel. The price is also very reasonable. Being a hill does make for some cardio but it also means that it is quieter at night when you want to sleep. 10/10 would absolutely stay here again
Stayed 7 nights in Jan 2024

6/10 Okay

Stephen

Liked: Staff & service
I have enjoyed staying here in the past, but my room this time was not very good. Yes, it was inexpensive, but the view was nonexistent, and truly the draw of staying up there is the view. Also, no free bananas anymore. I do recommend staying there usually, but I guess my old legs finally gave up climbing the stairs to the top of the hill, and in the hotel. I wish the staff the best, they are great, and Puerto Vallarta is beautiful from the roof!
Stayed 6 nights in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a short stay
Lovely hotel for a short stay. Comfortable bed, nice views.
Stayed 1 night in Dec 2023

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Amaca's affluent neighborhood
Stayed 3 nights in Nov 2023

6/10 Okay

John

Travelled with partner
Location is good. Pool bar $$$
Stayed 9 nights in Nov 2023

2/10 Terrible

Jose

Disliked: Cleanliness, property conditions & facilities
Dirty room, dirty shower, hairs in shower
Stayed 1 night in Nov 2023

4/10 Poor

Edwin

Stayed 2 nights in Nov 2023

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff are nice. The property is up the hill a bit but Ubers are cheap and downtown is a 3 min walk. The room was clean and the bed was comfortable. There is a small rooftop bar and pool area. It sounds like they have some upgrade plans for that area. As it sits, the pool area is a nice place to enjoy a sunset. I would stay there again. The only reason to not stay here is if you physically can’t climb stairs.
Stayed 2 nights in Oct 2023

4/10 Poor

Ashlee

Liked: Staff & service
Disliked: Property conditions & facilities
Wasn’t what I expected but to be fair I had not truly looked at the listing for that area I anticipated it to be a little note-worthy. Friends were booking there unexpectedly due to the hurricane knocking power out, so grabbed a spot and rushed there. The next eve the power ( fans/fridge/etc) went out about 5:00 pm by 10 am the next morning no change so I called around to see who had service and asked to check out early. Without me asking they immediately said they could give me a voucher and I could give it to a friend/family. It’s just not a place that I could recommend to either. It’s a shabby chic/grunge vibe but that may work for some. To enter there immediate steep stairs and to get transported there they are on top of a hill. Below are other places to eat but be in a hill mood. There’s a young lady at the front desk- I believe her name is Alison, she’s kind, energetic, personable and probably the highlight of that stay.
Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the third time I’ve stayed at Hotel Amaca and it most definitely won’t be my last. I love it there. It’s clean, easy, simple, and affordable.
Stayed 3 nights in Sep 2023

6/10 Okay

Timothy, Northridge

Travelled with partner
Liked: Staff & service
Hotel is located in quoet area of RZ, near the Pinnacle properties. There is no elevator so be prepared to get lots of exercise going up and down the stairs. There is a funicular you can use to get to Olas Altas street where there are lots of restaurants, cafes, access to beach, etc. If the funicular isn't working be prepared to walk lots of stairs to get to hotel from Olas Altas street. Our room was basic and met our needs - spacious shower, decent water pressure, great a/c unit, fridge, nice and comfy beds and pillows. Hotel location is really great. There is a very small pool on the rooftop, with a small bar as well. Nice place to hang out a bit. The staff work very hard to make this place an enjoyable stay for you.
Stayed 7 nights in Sep 2023

10/10 Excellent

Katie

Travelled with partner
Liked: Amenities
Great front desk staff and bartender very clean
Stayed 2 nights in Sep 2023

10/10 Excellent

dimitra

Liked: Property conditions & facilities
Stayed 7 nights in Sep 2023

10/10 Excellent

Gerardo

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Staff was great. We got there at 8 am, and even tho we couldnt check in staff allowed us to use the showers, pool, used their towels, etc. they are always willing to help
Stayed 6 nights in Aug 2023
Response from Hotel Amaca Staff on 21 Aug 2023
Dear Gerardo: Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our staff made your visit enjoyable. Providing our guests with a comfortable and accommodating environment is a top priority for us.It's wonderful to know that you were able to take advantage of our facilities and amenities, including the showers, pool, and towels. We believe that every moment of your stay should be enjoyable, and we're glad we could contribute to that.Your kind words are truly appreciated, and we'll be sure to pass along your compliments to our dedicated team. We can't wait to welcome you back in the future and provide you with another memorable experience. Thanks,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena atención y buen lugar
La experiencia fue muy buena, el personal es amable y el lugar está limpio. No tengo ninguna queja todo muy bien, si lo recomiendo.
Stayed 2 nights in Jul 2023
Response from Amaca Staff on 21 Aug 2023
Muchísimas gracias por tu estadía. Esperamos volverte a ver pronto! Saludos!

10/10 Excellent

Everardo

Liked: Cleanliness, staff & service, property conditions & facilities
The shower got super hot fast and it didn’t matter how open the valve was.
Stayed 2 nights in Jul 2023

6/10 Okay

GUSTAVO MORA

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean nice I recommend. But 2 days was horrible kids crying and screaming at 8 am I did 2 complaints I just wish they make sure before they rent the rooms that there’s no kids.
Stayed 4 nights in Jul 2023
Response from Hotel Amaca Staff on 21 Aug 2023
Hola Gustavo Mora, lamentamos muchísimo que te hayamos afectado de esa manera. Somos un hotel solo adultos, y unos huéspedes llegaron con sus niños, nos prometieron que no harían ruido, y realmente, revisando las cámaras, salían con los niños antes de las 8 am y regresaban a las 10 pm, con los niños dormidos; así que las dos veces que nos hiciste la observación, les dejamos saber, pero solo se quedaban dos noches. Un disculpa enorme. Saludos.

10/10 Excellent

ADAN, el monte

Stayed 1 night in Jul 2023
Response from Amaca Staff on 21 Aug 2023
Adán, agradecemos mucho tu calificación. Esperamos que hayas tenido una bonita estadía. Cualquier comentario o sugerencia, estamos a la orden. Gracias.

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
Great location and the staff is great!
Stayed 5 nights in Jun 2023
Response from Amaca Staff on 7 Jul 2023
Jennfer, Thank you again for choosing our hotel for your stay, and we look forward to welcoming you back soon. We'll miss you!

8/10 Good

Carolina Barraza

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Since Amaca Hotel is a boutique hotel, they are very friendly and make sure you are always taken care of. When we arrived, the floor seemed a bit dusty, but they immediately took care of it. Additionally, the cleaning ladies always did an excellent job cleaning all the sand in your room and cleaning everything spotless. I would like to mention that during our stay, they had construction going on and were drilling walls in the hallways. However, they were mindful and started around 11 am and ended around 4 pm. While we did not really mind it, it is worth noting for others. Overall, we really enjoyed our stay there because it was close to the beach (3 min walk) and to other must-see stops while you are in Puerto Vallarta. Would stay there again!
Stayed 6 nights in Jun 2023
Response from Hotel Amaca Staff on 7 Jul 2023
Carolina: Thank you for taking the time to leave a review of your recent stay at Amaca Hotel. We are thrilled to hear that you enjoyed your time with us and that our team members were able to make your stay a memorable one.We apologize for any inconvenience caused by the construction noise during your stay. We're currently working on updating our almost 40-year-old building in order to offer an even better experience to all our guests. We're excited about the changes that we're making and we hope that when you visit us again, you'll be able to enjoy all the improvements that we've made.Thank you also, for acknowledging our team's efforts in making sure that the cleaning standards were met. We have shared your feedback with our team to ensure that it keeps up the good work.We appreciate your compliments on the hotel's location. It's great to know that our guests can enjoy a convenient location and access some of the wonderful attractions that Puerto Vallarta has to offer.We look forward to welcoming you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from AMACA STAFF on 23 Jun 2023
Muchísimas gracias por tu estadía.

10/10 Excellent

Ryan Joseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
What stood out to me the most was the friendly staff and it's beautiful view. The pictures of the view and facilities are as viewed.
Stayed 5 nights in May 2023
Response from AMACA STAFF on 24 Jun 2023
Dear Guest,Thank you for sharing your delightful feedback with us. We are thrilled to hear that the friendly staff and beautiful view were the highlights of your stay. Our team takes great pride in providing exceptional hospitality services to our guests, and we are delighted to hear that we succeeded in making your stay a memorable one. Hope to see you soon in your home away from home,

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Thw view was great and staff were friendly.
Stayed 4 nights in May 2023
Response from Amaca Staff on 24 Jun 2023
Jason, thank you so much for your stay and sweet review. We strive to offer our guests the most comfortable and enjoyable experience possible, and we are glad that you had a great experience with us.We appreciate your kind words and valuable feedback and hope to have you as our guest again soon.

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from AMACA STAFF on 24 Jun 2023
Javier, muchísimas gracias por tu estadía, esperamos que hayas disfrutado de tu tiempo en Puerto Vallarta. Saludos.

10/10 Excellent

Alberto

Travelled with group
Liked: Staff & service, property conditions & facilities
I read on previous reviews regards construction and didn’t believe it. There was people working like right outside my window. Great staff tho, very clean and safe. Also make sure to be ready to do some steps up and down !
Stayed 3 nights in May 2023
Response from AMACA STAFF on 24 Jun 2023
Dear Alberto:We appreciate you taking the time to share your feedback with us regarding your recent stay. While we are happy to hear that you found our staff to be great, and the hotel to be clean and safe, we are disappointed to learn that the construction work outside of your window negatively affected your experience.We understand that noise disturbances can be frustrating, and we apologize for any inconvenience this may have caused you. We assure you that we are doing everything within our power to minimize the impact of the construction, while still ensuring that our guests are safe and comfortable.We would like to thank you for your understanding and patience during this time. We value your feedback and will use it to help us improve the experience for future guests.We also want to take this opportunity to remind our guests that we are a multi-level hotel, and there are stairs involved in navigating the property. We apologize if this caught you off guard, but we strive to be transparent about this fact in all of our marketing materials.We hope to have the opportunity to welcome you back on your next visit to our area, and provide you with a more positive experience. Gracias,

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price. Loved the Hammock in the room, and the rooftop pool. Only downside is that the property is located on a hill so there is some cardio involved when walking back to he property.
Response from AMACA STAFF on 24 Jun 2023
Dear Eduardo.Thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed our hotel and the amenities that we offer, particularly the hammock in the room and rooftop pool. We are always striving to exceed our guests' expectations and are glad that we were able to achieve this for you.We do apologize for the inconvenience caused by the hill that our property is situated on. While this might result in some extra physical activity when walking back to the hotel, we assure you that the stunning views and tranquil environment that our location provides more than makes up for it.Once again, thank you for choosing to stay with us and for taking the time to share your feedback. We hope to welcome you back again soon. Thanks,

8/10 Good

Miguel

Travelled with group
Liked: Cleanliness, staff & service
Nice clean and simple or take hotel in a great location.
Stayed 8 nights in Apr 2023
Response from AMACA STAFF on 24 Jun 2023
Muchísimas gracias por tu reseña Miguel. Apreciamos muchísimo que te hayas hospedado con nosotros. Te esperamos prontísimo. Saludos,

8/10 Good

tara

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023
Response from AMACA STAFF on 24 Jun 2023
Hola Tara, muchísimas gracias por tu estadía. Nos gustaría saber más sobre esta y cómo pudimos haberte ayudado para que hubiese sido mejor. Agradecemos mucho que te hayas hospeado con nosotros.

4/10 Poor

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Great view but very poor customer service
Stayed 3 nights in Apr 2023
Response from AMACA HOTEL Management on 24 Apr 2023
Dear Sarah:Thank you for sharing your feedback with us. We are sorry to hear that you did not receive satisfactory customer service during your stay at our hotel. We take your concerns very seriously, and we would appreciate it if you could provide us with more details about your experience so we can investigate and take steps to improve our service.Please, we'd like to reach directly so we hope to know more. We really hope to have the opportunity to address your concerns and make things right.Best regards,

10/10 Excellent

LESLEY

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The property was exceptionally clean and the staff very friendly. The location was very safe and I would stay again. The only drawback is there is no elevator and my room was on the third floor
Stayed 4 nights in Apr 2023
Response from Hotel Amaca Staff on 24 Apr 2023
Dear Lesley:Thank you so much for taking the time to review your recent stay at our hotel. We are thrilled to hear that you found our property to be exceptionally clean with friendly and helpful staff. Your compliments mean a lot to us.We are also pleased to know that you felt safe during your stay and that our location was convenient for your needs. We always strive to provide a relaxing and comfortable atmosphere for our guests.Regarding the lack of an elevator, we apologize for any inconvenience it may have caused you. We understand this can be a drawback for some guests, which is why we have made sure to mention it clearly in our hotel information and online booking platforms.Thank you again for your kind words, and we hope to have the pleasure of welcoming you back soon.Warmest regards,

10/10 Excellent

Jason, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, comfortable bed, Mexican charm, relaxed view roof top with pool and bar, quiet and central location, safe/mini fridge/tv/microwave/air conditioning/ceiling fan provided in room, good internet connection. Would stay there again.
Stayed 3 nights in Apr 2023
Response from Amaca Hotel Staff on 24 Apr 2023
Jason: Thank you so much for your kind review! We are delighted to hear that you enjoyed our hotel, and that you found our staff friendly and our beds comfortable. We take great pride in providing our guests with a unique Mexican charm and a convenient, central location. Our roof top pool and bar provides the perfect place to relax and enjoy the beautiful view. We are thrilled that you appreciated the amenities we provide. We are also glad to hear that our internet connection met your expectations. We hope to have the pleasure of welcoming you back soon to our hotel.

6/10 Okay

Ian

Travelled with group
Liked: Cleanliness, staff & service
Very Basic Hotel, the Toilet took 5 flushes for anything to go down. Great location however…and Fair Price.
Stayed 1 night in Apr 2023
Response from Amaca Staff on 24 Apr 2023
Dear Ian:Thank you for taking the time to leave us a review. We are glad to hear that you enjoyed our hotel's location and found our pricing to be fair. However, we are sorry to hear that you experienced issues with the toilet during your stay. We take all guest feedback seriously and will be sure to address this with our maintenance team to ensure it is resolved for future guests.We appreciate your business and hope to welcome you back in the future.

10/10 Excellent

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with friendly, helpful staff. Location is incredible with all kinds of shopping and dining options within a few minutes walking distance. Room was clean and relaxing and quiet with a nice big shower and smart TV. Strong wifi in the room and free coffee and water. Would stay again!

10/10 Excellent

Cesar

Stayed 3 nights in Mar 2023

10/10 Excellent

Michael, Indian Hills

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop pool area is such a great view and pleasant place to relax and enjoy a refreshment. The whole staff is very nice and everyone made us feel so welcome.
Stayed 7 nights in Mar 2023

8/10 Good

zdanas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel because it has old charm. Friendly and helpful staff!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You can't beat it for the price!
What sets this hotel apart from others is the wonderful customer service. The staff at this hotel are all friendly and helpful and very responsive. Why stay at a cookie cutter chain hotel where you could be anywhere when you can stay at this charming unique hotel! I cannot say enough good thingsa bout Hotel Amaca!
Stayed 1 night in Mar 2023

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had such a great time at Amaca that I'm already planning my trip back there! My mind keeps wandering back to the rooftop patio with the plunge pool and the deliciously fresh poolside drinks. I loved the Adults Only environment (it was so peaceful) and the staff were super friendly and helpful. There was some light construction during the day as they are working to upgrade some of the suites. No problem as we were out exploring the nearby beach (and margaritas of course!). This hotel is also locally owned and operated so you can feel good about supporting local business too!
Stayed 5 nights in Feb 2023

4/10 Poor

James

Disliked: Amenities, property conditions & facilities
This is my third (and probably last) year staying here. The place is frayed around the edges . . . some kind of construction is going on but I wasn't informed about it.
Stayed 7 nights in Feb 2023

10/10 Excellent

Maria

Stayed 1 night in Feb 2023

10/10 Excellent

Iain Adams, Naramata

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & a fun place to stay.
Stayed 7 nights in Feb 2023

8/10 Good

Jie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall it is good , I love the bed which is so comfortable, the only thing that it need improved is internet, it is not luxury, but it is eco friendly, I highly recommend it.
Stayed 5 nights in Jan 2023
Response from Amaca Team on 23 Feb 2023
Dear guest: Thank you so much for your review and your comments. We're glad that you enjoyed your stay. We're working on improving our wi-fi services so we never fail on that. Hope to see you the next time you visit PV. Thanks,

10/10 Excellent

Hark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Amaca had great, personable, friendly staff. A front terrace at the reception area was a great place to start your day... free coffee. Thank you Jesus, Brandon, Eddy, Miguel and others for making our time enjoyable.
Response from Amaca Team. on 23 Feb 2023
Hark, thank you so much for your stay. We're so pleased to know you had a wonderful stay. These kind of reviews make our day and keep us motivated to offer you all the great service you all deserve. Gracias.