Rooftop terrace

Reviews of AC Hotel by Marriott San Juan Condado

4 out of 5
AC Hotel by Marriott San Juan Condado
1369 Ashford Avenue, San Juan

Reviews

8.4

Very good

Rating 10 - Excellent. 621 out of 1140 reviews" "
Rating 8 - Good. 245 out of 1140 reviews" "
Rating 6 - Okay. 130 out of 1140 reviews" "
Rating 4 - Poor. 74 out of 1140 reviews" "
Rating 2 - Terrible. 70 out of 1140 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Abdullah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great especially Francisco. Very helpful and friendly guy. The roof top pool with the bar was a must. The room was very clean, spacious, and everything needed included. It was a bit under lit but that didnt bother us much. We really liked the free use of laundry washers and dryers, it was needed after almost a week stay. The hotel is close to everything on Ashford ave. The daily credit given by the hotel was nice to have to be used at the bar for drinks, food, or snacks. At the beach, they provided us with chairs, umbrellas, towels and even water!!
Stayed 5 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Abdullah, it's wonderful to hear that you enjoyed your stay at the AC Hotel San Juan Condado. We're glad our team member Francisco provided excellent assistance, which along with our rooftop pool, and clean, spacious rooms contributed to your great experience. We take note of your feedback about the lighting. The convenient laundry facilities and our location close to Ashford Avenue attractions, as well as the daily credit, certainly add value to our guests’ experience. We're glad you took advantage of the beach amenities we provide. We look forward to having the opportunity to serve you again on your next visit.

10/10 Excellent

Ya Yun

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and walkable to stores and restaurants.
Stayed 4 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Ya Yun, thank you for choosing AC Hotel San Juan Condado and sharing your positive experience. We're thrilled to hear you enjoyed the pristine environment and our prime location with proximity to local amenities. We can't wait to welcome you back next time you visit San Juan.

10/10 Excellent

Louis T

Travelled with partner
Liked: Property conditions & facilities
Customer service was amazing.
Stayed 4 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Louis, it's wonderful to read your positive comments about the AC Hotel San Juan Condado. We take pride in the exemplary service our team members provide, and we're more than happy they contributed to your enjoyable stay. Do come visit us again for another fantastic experience.

8/10 Good

Monique

Travelled with family, Travelled with group
Overall good!
Stayed 4 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Monique, it's wonderful to hear you had a satisfying stay at AC Hotel San Juan Condado. We value your feedback and look forward to delivering another memorable experience on your next visit. Safe travels!

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
BUYER BEWARE: Not well posted is that they charge a large resort fee for every day you’re there. Upon checkin, they tried to mitigate our surprise at this charge by saying part of the resort fee could be recouped because you got $45 per day toward the onsite bar or restaurant. The catch? You MUST use it on that day or you lose it. Oddly enough, you still swipe your card for the full amount, the $45 credit doesn’t get applied until you check out. So, when I inquire why they wouldn’t let us spread that over over our 5 nights there, the manager has no answer at all. It’s simply a counter-consumer policy, which has the practical effect of making you feel tied to trying to eat or drink at the restaurant at some point each and every day. You feel tethered and restrained. The end result would’ve been the same had they allowed the credits to apply across our stay, as we likely would’ve had a lavish dinner and lots of drinks on 2-3 nights. Instead, multiple days we lost that $45. It’s a needlessly bad policy with a highly-felt negative impact on us. Otherwise, a decent property that’s very well located. But unless/until they change that policy, we won’t stay here again.
Stayed 5 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Michael, your insights regarding the resort fee and the way its benefits are applied are appreciated. We understand this could have an impact on the overall experience. Our policy aims to offer daily opportunities to enjoy our dining services yet we see how this could be constrictive. Your feedback has been noted and will immensely aid us to consider changes that may result in greater guest satisfaction. We're glad you found merit in the location and quality of our property. Despite your disappointment with our current policy, we hope you might consider giving us another opportunity in the future.

8/10 Good

tiara

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Tiara, we're pleased to know that your stay at AC Hotel San Juan Condado met your expectations. It's always our goal to provide a good experience. We hope to welcome you back in the future for an even better experience. Thank you for your review.

6/10 Okay

Josh

Travelled with partner
Liked: Staff & service, amenities
Upkeep was pretty poor. Sheets were terrible and should have been thrown out about 1000 washes ago. Location and staff were good but cleanliness and upkeep did not meet expectations.
Stayed 5 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
Josh, we appreciate your feedback regarding the quality of our linen and our maintenance standards. Our commitment is to provide a clean, convenient, and seamless stay, and we regret that these parameters were not met to your satisfaction. It's good to hear your positive remarks related to our location and team members, and we value your suggestions for improvement. We hope for an opportunity to serve you better in the future.

6/10 Okay

Jazmyne

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Jazmyne, it's evident from your rating that your stay at the AC Hotel San Juan Condado didn't fully meet your expectations. We appreciate ratings like yours as they give us a chance to improve. Please feel free to share any specific comments or suggestions you might have. We do hope we'll have the chance to offer you a more enjoyable experience in the future.

10/10 Excellent

Tyrrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop pool , the balcony, the bedding & pillows are extremely soft the area is perfect for shopping eating sight seeing and night life . The staff was nice the area is gorgeous. The rooms are spacious and comfortable. The restaurant had good food
Stayed 4 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Tyrrina, we're bursting with joy to read your review. We're glad to know that features like the rooftop pool, balcony, and especially soft bedding and pillows at AC Hotel San Juan Condado met your expectations. It's delightful to know that our wonderful location and comfortable, spacious rooms added to your experience. We hope our team members were able to provide the high standard of service we expect for our guests. Excited to welcome you back on your next visit. Safe travels until then!

6/10 Okay

YASMEEN

Liked: Cleanliness
Disliked: Staff & service
Great location but staff and operations is poor, to say the least
Stayed 4 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Yasmeen, we appreciate the time you took to share your feedback on your recent stay. We are glad to know that the location of the property was to your liking. We regret you had concerns about our operational efficiency and team interaction. We firmly believe in the proficiency of our team members and continuously strive for improvement based on feedback. It's important to us that our guests feel attended to and we're sorry that was not your experience. We hope to have the opportunity to provide a more satisfying experience on your next visit.

6/10 Okay

Jeff

Travelled with family
Room not totally clean upon arrival. Second evening took my soiled towels (thank you) but did not restock. Cannot fathom the $45 resort fee...could be used for bar area but was closed one day...inconvenient. Room layout was not convenient...complete lack of drawer space for any type of extended stay...lighting inadequate
Stayed 4 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Jeff, we're grateful you took the time to share your experience. It's unfortunate to hear there were some concerns regarding room cleanliness and amenities replenishment. Please know, these are valuable insights to remind us where improvements can be made.It's also regrettable that the resort fee was an inconvenience and the bar was closed one of the days. With respect to room layout and lighting, we do have a variety of room types designed to meet various needs for our guests.We appreciate you bringing your points to our attention and hope that you would consider giving us another chance to ensure a better stay.

8/10 Good

Qi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked our stay at the AC Hotel. It’s conveniently located with some great restaurants near by. With a .5 mile walk, you can get to some of the restaurants and bars that locals go to. The ac unit in the hotel room is a bit noisy, but I got used to that pretty quickly even though I’m a light sleeper.
Stayed 5 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Qi, it's great to hear you appreciated your stay at the AC Hotel San Juan Condado. We're pleased to note the convenient location and proximity to popular restaurants worked well for you. We understand the noise from the air conditioning unit may have been less than ideal and appreciate your adaptability. Hoping you will choose us again in the future.

10/10 Excellent

Zoltan, centerport

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Customer Service on 12 Apr 2024
Zoltan, thank you! It's great to hear you had a wonderful experience at AC Hotel San Juan Condado. Our team looks forward to your next visit. Safe travels till then!

10/10 Excellent

Gail

Travelled with family
I really enjoyed my trip the only problem was the problem with the computers and the television
Stayed 6 nights in Mar 2024
Response from Customer Service on 10 Apr 2024
Gail, it's great to hear that you had a good time at AC Hotel San Juan Condado. We regret that you encountered some technical issues and want to assure you that we strive to offer seamless technology amenities for all our guests. It's our priority to rectify these concerns immediately for a more satisfying experience in the future. We hope you will choose us again for a totally seamless stay.

6/10 Okay

Nyree

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The hotel does not have beach access. The spot on the beach reserved for thr hotel is not protected from others invading the area. I didn't feel as safe on the beach due to the hotels hands off approach to rowdy spring breakers drinking and encroaching on the designated area.
Stayed 5 nights in Mar 2024
Response from Customer Service on 10 Apr 2024
Nyree, we appreciate you taking the time to share your concerns about the beach area. It's unfortunate that your experience at the beach did not meet your expectations due to unsuitable behaviors from other beach-goers. We strive to ensure our guests have a relaxing, secure experience, and we are continually liaising with local authorities to assist in maintaining a pleasant environment for all. We hope you will consider staying with us again for a more satisfying experience.

2/10 Terrible

Cristina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had high hopes for this property but the lack of hygiene was very off putting. Upon arrival my partner and I found a large brown stain on our sheets, we asked for them to be replaced and they were not after multiple requests throughout our stay. The garbage wasn’t taken out, towels weren’t replaced and there was black mold above the shower. The air conditioner was incredibly loud making it hard to sleep through the night. The pool area wasn’t maintained that well either which made me reluctant to actually try those amenities. We had to pay $45 plus tax per night as a resort fee that could be applied towards dining at the hotel restaurant. The reviews are around 2.5 stars but we tried anyway…. The reviews were spot on. The food was bad, one of our desserts was actually spoiled but they served it anyway. I would go to the area again but I would not recommend this hotel at all. I’m a frequent traveler and this was by far one of the worst experiences I’ve had. The lack of effort to make it right only added insult to injury.
Stayed 4 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Cristina, we regret to hear about your recent experience and it truly disheartens us to learn that our upkeep did not live up to your expectations. We constantly emphasize on cleanliness and it is one of our highest priorities. Needless to say, your feedback about the bed linen, upkeep in the vicinity of the pool, and the waste management is concerning and is being forwarded to the responsible teams.Highlighting your comments about the restaurant, we want to assure you that we are committed to providing our guests with quality food and a delightful dining experience. Your feedback is valuable and will steer us in making necessary improvements.We never want a guest to go without feeling valued or looked after and any lapse in this is unacceptable. We wish to assure you that we are using your feedback to rectify these issues immediately. If you would consider giving us another chance, the team would be more than eager to serve you better in the future.

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean. Staff very friendly, but limited. I would definitely stay here again. Location was perfect.
Stayed 6 nights in Apr 2024
Response from Customer Service on 9 Apr 2024
Tracey, it's lovely to hear that you appreciated the cleanliness of AC Hotel San Juan Condado and our friendly team members. We're also glad our location was ideal for your stay. Thank you for considering us for future trips; we cannot wait to welcome you back.

4/10 Poor

Aneesa, Philadelphia

Liked: Staff & service
Disliked: Property conditions & facilities
So. I stayed at the Marriott San Juan Condado. This stay was very interesting. First day I checked in the system was down and I couldn’t check in. I waited for an hour, they gave me a temporary key to use. Second day I tried to go in my room my key stopped working. The maintenance man literally had to take the lock off and change the lock chip and my key still did not work. and I had to move to a different room. I was very annoyed and irritated. The staff made it a bit better they are very helpful and nice. It was the hotel itself that I did not enjoy. The last thing that irritated me was that when I woke up I would start itching I saw little bite marks on my arms I don’t know if something bit me in my sleep. I was very nervous about bringing bed bugs back home thankfully I didn’t. I would not recommend this hotel.
Stayed 4 nights in Mar 2024
Response from Customer Service on 9 Apr 2024
Aneesa, it's disappointing to learn about the series of inconveniences you had during your stay, including the issues with the room key and the discomfort from what appeared to be insect bites. We pride ourselves on the comfort andl level of service experienced by our guests, and it seems we fell short in this instance. We value your feedback and will take the necessary steps to address your experience and improve overall service delivery. We hope you will consider giving us another opportunity to transform your perspective in the future.

6/10 Okay

Jasmine

Travelled with partner
Liked: Staff & service
Good area close to the beach. Room was fair
Stayed 3 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
Jasmine, it's satisfying to know that you appreciated the convenient location of the hotel. However, we are sorry to hear that your experience regarding the room wasn't as expected. We're continuously seeking to improve, and your feedback will certainly contribute towards that goal. We hope to have another opportunity to better your experience should you visit us again in the future.

10/10 Excellent

Sancha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay. I enjoyed every bit of it. Will book again in July.
Stayed 5 nights in Mar 2024
Response from Customer Service on 6 Apr 2024
Sancha, it's wonderful to hear that you enjoyed your experience at the AC Hotel San Juan Condado. We take pride in offering a delightful stay and look forward to catering to your travel needs again in July. Safe travels!

6/10 Okay

Vanilda

Stayed 3 nights in Mar 2024
Response from Customer Service on 23 Apr 2024
Vanilda, it seems you had a neutral experience during your stay. Our aim is always to provide an ideal visit and it's disheartening if we didn't fully deliver on that. We look forward to elevating your next stay with us, and greatly appreciate your choice to book through Expedia.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe area to walk around, quiet area and close to the beach.
Stayed 4 nights in Mar 2024
Response from Customer Service on 3 Apr 2024
Paul, it's wonderful to know you appreciated the location of AC Hotel San Juan Condado. It's indeed a peaceful area, conveniently situated near the beach for our guests' enjoyment. We're glad you felt safe walking around. We look forward to welcoming you back for another lovely stay.

10/10 Excellent

Lucitania

Stayed 2 nights in Jan 2024
Response from Customer Service on 4 Apr 2024
Lucitania, thank you for your rating. It's great to know that your stay at AC Hotel San Juan Condado met your expectations. We hope to welcome you back in the future for another remarkable experience.

6/10 Okay

Diamond K

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 2 Apr 2024
We appreciate you leaving your feedback with us, Diamond.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Excellent

Ilana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Ilana, thank you for your high rating of AC Hotel San Juan Condado. We're delighted that your stay left a positive impression and we hope to serve you again in the near future. Safe travels!

8/10 Good

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was located in a convenient location. The staff was very helpful and friendly.
Stayed 3 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Tiffany, thank you for sharing your positive experience at AC Hotel San Juan Condado. We're thrilled you acknowledged the strategic location as well as the helpfulness and friendliness of our team members. We look forward to welcoming you back in the future.

6/10 Okay

Mikelis

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The $45/day charge makes customers feel like prisoners - especially due to the very limited food selection and service at the roof-top restaurant. Employees there are good, there are not enough of them. The menu is very short, and is missing children's fare. The bartender at the rooftop bar ran a typical scam... I watched him charge me for a full drink as he split it in two.... right in front of me.
Stayed 5 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Mikelis, your feedback is valued. It's unfortunate to read about your disappointment regarding the daily charge and the limited food options at our rooftop restaurant. Our aim is to provide an array of choices for all ages and tastes, and it seems we missed the mark in your case. Your concern about drink servings is also noted and we will address this with our bar team for better clarity in future. We appreciate your recognition of our hardworking colleagues and are looking forward to improving upon your next visit.

10/10 Excellent

Karlos

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking could be easier.
Stayed 3 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Karlos, thank you for your 5-star review and for highlighting a potential area for improvement. At AC Hotel San Juan Condado, we continuously strive to provide the best experiences. Your comment about parking has been noted, and we'll certainly consider it in our future plans to enhance our services. We're looking forward to welcoming you back for another pleasant stay.

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Customer Service on 25 Mar 2024
Miguel, we appreciate your rating of AC Hotel San Juan Condado. It's wonderful to know that your experience with us met your expectations. We hope to provide an even better stay next time you visit us.

10/10 Excellent

LaKeya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, walkable distance to shops and restaurants.
Stayed 4 nights in Dec 2023
Response from Customer Service on 24 Mar 2024
LaKeya, we're thrilled to hear that you found the location of AC Hotel San Juan Condado to be ideal for your needs. Our proximity to local shops and dining options is certainly a factor we are proud of. Thank you for sharing your positive experience, and we look forward to your next visit.

6/10 Okay

Charles

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
As far as the hotel it was fine. What I didn't like was the bar closed at 10pm and the hotel was out of almost anything we wanted on the menu. We was there for xmas break, and I wish we would have stayed at the Marriott. Another thing there is no direct access to the beach for a hotel that is on the beach; that was very strange. If I was to ever go back to Puerto Rico; I would not stay at this hotel or recommend that anyone stay here.
Stayed 6 nights in Dec 2023
Response from Customer Service on 21 Mar 2024
Charles, it's regrettable to learn that certain aspects of your stay didn't meet your expectations. We understand your concern about the early closure of the bar and limitations of the menu. Being ideally located by the beach, we continuously strive to ensure easy access for our guests. We value your feedback and assure you that your remarks provide crucial insight towards bettering our future services. We hope that you will reconsider and allow us to serve you on your next trip to Puerto Rico.

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it
Stayed 4 nights in Mar 2024
Response from Customer Service on 19 Mar 2024
Joe, thank you for sharing your positive experience at AC Hotel San Juan Condado. It's wonderful to know you had a pleasant stay. We hope to be your top choice when visiting San Juan again in the future.

6/10 Okay

Monica

Stayed 3 nights in Mar 2024
Response from Customer Service on 20 Mar 2024
Monica, thank you for taking the time to rate us. We are committed to making sure every guest experience is satisfactory, and we appreciate your feedback as it helps us to focus on areas of improvement. If you have any specific suggestions, we encourage you to reach out directly. We hope to have another opportunity to serve you in the future.

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and staff did very excellent in helping to retrieve my champagne and roses and balloons upon arrival to my room very grateful
Stayed 3 nights in Mar 2024
Response from Customer Service on 19 Mar 2024
Anthony, thank you for sharing your lovely experience at the AC Hotel San Juan Condado. We're delighted to hear our team members excelled in arranging your special surprises. Your satisfaction is a testament to our ongoing commitment to providing memorable experiences. We certainly look forward to serving you again in the future.

6/10 Okay

sushilkumar b

Travelled with family and small children, Travelled with group
Liked: Amenities
Disliked: Cleanliness, staff & service
Don’t expect them to change your sheets daily or even if you’re staying there for five nights stay. Asked multiple times to change our sheets never got it done for our entire stay.
Stayed 6 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Sushilkumar, the hotel's priority is to ensure a comfortable and clean environment through our housekeeping practices, and it's disheartening to hear that you did not have the expected experience. Reading your comment, please know that our team members strive to provide the best services, and we regret to know that we could not meet your expectations. Rest assured, we have taken note of your feedback to improve our service delivery. We appreciate your patience and your feedback.

8/10 Good

DIPANKUMAR, IRVING

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean and has roof top bar. Pros: it has lots of restaurants options walking distance, cvs and walgreen are close by as well. The house keeping staff is awesome. Cons: few front desk clerks are rude and un welcoming. The beach not directly accessible from the hotel. beach is not clean either. The price per night is very high for the amenities and ambience provided.
Stayed 6 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Dipankumar, it's uplifting to read that you found our location convenient and the AC Hotel San Juan Condado immaculate. We're also pleased our housekeeping team lived up to your expectations.However, we regret that certain aspects didn't meet your anticipations, such as the beach cleanliness and your interactions with some team members at the reception. Also, we understand your sentiments about the pricing in relation to the facilities offered. Rest assured, we'll take your comments into account as we continually strive to improve.Thank you once again, and we hope to welcome you back for an enhanced experience.

6/10 Okay

Ronda Michelle

Travelled with family
Liked: Staff & service, property conditions & facilities
It states in Expedia estimate that $270 would be due onsite upon arrival. I was charged $481, which is quite a big difference. Also if you rent a car and park on their lot their lot, the daily $45 a day allowance cannot be applied toward parking.
Stayed 6 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Ronda, we appreciate your feedback and understand your concerns regarding the unexpected fees. We aim to provide clear and accurate information to all our guests. Please rest assured we're looking into this to avoid similar issues in the future. As for the car parking, we regret any confusion surrounding the benefits of the daily allowance. We're committed to improving and ensuring our guests have a smooth experience. Thank you for bringing this to our attention.

10/10 Excellent

Pinkeshkumar

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 6 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Pinkeshkumar, we're delighted to hear you had a pleasant stay at AC Hotel San Juan Condado. Your brief but positive feedback truly means a lot to us. Please think of us when you plan your next visit, we'd be very pleased to welcome you back!

10/10 Excellent

Kamran, Alpharetta

Business traveller
Liked: Cleanliness, staff & service
Not a beach access property
Stayed 4 nights in Mar 2024
Response from Customer Service on 17 Mar 2024
Kamran, thank you for the five-star rating. At AC Hotel San Juan Condado, we strive to provide an exceptional experience to every guest. While our property does not have direct beach access, we are located just a short distance from some of the finest beaches in San Juan. We hope this fact didn't overshadow the rest of our amenities and services during your stay. Thanks again for choosing us!

10/10 Excellent

Marta Gonzalez

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Helpful staff.
Stayed 5 nights in Mar 2024
Response from Customer Service on 16 Mar 2024
Marta, thanks for highlighting the prime location of AC Hotel San Juan Condado. Your words about our helpful team members make us all very proud. We're thrilled you enjoyed your stay and look forward to welcoming you back in the future.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Customer Service on 14 Mar 2024
Kyle, thank you for taking the time to rate AC Hotel San Juan Condado. We're thrilled you enjoyed your experience with us and look forward to welcoming you back for another stellar visit in the future. Safe travels until then!

6/10 Okay

Leslie

Liked: Staff & service
Disliked: Cleanliness
messy
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar 2024
Leslie, it's unfortunate to learn that you were not entirely satisfied with your recent stay. A clean and organized environment is our standard, and it's regrettable that we didn't meet your expectations on this occasion. Rest assured, we're taking your feedback into account as we continuously strive to improve. We hope we can offer you a more satisfactory experience in the future.

10/10 Excellent

Ervin, Cary

Stayed 4 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Ervin, it's always a pleasure to hear about an exceptional stay at AC Hotel San Juan Condado. We appreciate your fantastic rating and look forward to having you with us again in the future.

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good spot on Ashford Avenue. Tons of great dining options and blocks from the beach. Would def come back and stay here again.
Stayed 2 nights in Mar 2024
Response from Customer Service on 10 Mar 2024
Jessica, it's fantastic to hear that you found the location of AC Hotel San Juan Condado so ideal, with its proximity to dining options and the beach. We greatly appreciate your consideration to return and look forward to providing another wonderful experience on your next visit.

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities
Safe, quiet and the food was good
Stayed 2 nights in Feb 2024
Response from Customer Service on 7 Mar 2024
Maria, it's fantastic to know you enjoyed the tranquility and culinary delights at AC Hotel San Juan Condado. Your safety is our top priority, and we're glad you felt secure during your stay. We eagerly anticipate your next visit!

6/10 Okay

Arti

Liked: Property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Service on 8 Mar 2024
We appreciate the feedback, Arti.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Customer Service on 7 Mar 2024
Adam, it's wonderful to hear that you had a satisfying stay at AC Hotel San Juan Condado! We strive to create memorable experiences for our guests and your feedback serves as motivation to continue doing so. We hope to welcome you back again in the future for another positive experience.

8/10 Good

Tanisha m

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 7 Mar 2024
Thank you for the great rating, Tanisha!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at AC Hotel San Juan Condado. We'd like to share an even better experience with you soon.

10/10 Excellent

Philbert

Stayed 3 nights in Feb 2024
Response from Customer Service on 24 Mar 2024
Philbert, it's great to know you had a fantastic stay at AC Hotel San Juan Condado. We appreciate the perfect score and the time you took to share your rating. We look forward to providing another top-notch hospitality experience on your next visit. Safe travels!

4/10 Poor

orlando

Stayed 2 nights in Feb 2024
Response from Customer Service on 21 Mar 2024
Orlando, we regret to see such a low rating. Your satisfaction means a lot to us, and we'd appreciate the chance to understand your experience better. If you feel comfortable, please share more details about your stay. Your feedback is valuable in making continuous improvements.