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Reviews of Aquarius Vacation Club at Dorado del Mar

3 out of 5
Aquarius Vacation Club at Dorado del Mar
202 Dorado Del Mar Blvd, Dorado, San Juan

Reviews

8.0

Very good

Rating 10 - Excellent. 1036 out of 2230 reviews" "
Rating 8 - Good. 529 out of 2230 reviews" "
Rating 6 - Okay. 294 out of 2230 reviews" "
Rating 4 - Poor. 199 out of 2230 reviews" "
Rating 2 - Terrible. 172 out of 2230 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Athagris

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This resort was absolutely amazing for my child and I. It’s has a pool, beach accessible, and there’s a restaurant for lunch and dinner. The smell that people are talking about in the reviews is from the chlorine in the pool. All you have to do is close your balcony’s door and it’s all good. The staff are amazing. Definitely will be coming back to this resort when I come back to PR.

2/10 Terrible

Lashanta

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Wasn’t what the pictures showed
Stayed 3 nights in Apr 2024

4/10 Poor

Sara

Disliked: Cleanliness, property conditions & facilities
Stayed 9 nights in Apr 2024

2/10 Terrible

leah

This hotel was a dispicable discrace. Staff is terrible. The rooms had mold and bugs and they tried to over charge the hell out of me when I was checking out.
Stayed 3 nights in Apr 2024

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
The room I was given was alittle run down. The property around is very nice. The casino was great. Loved the breakfast at Embassy suites. El Ladrillo for dinner.
Stayed 1 night in Apr 2024

4/10 Poor

Ana, Hialeah

Disliked: Cleanliness, staff & service, property conditions & facilities
Not so good
Stayed 2 nights in Apr 2024

10/10 Excellent

Ashley

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 7 nights in Apr 2024

10/10 Excellent

Kassandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience only thing was parking wasn’t free but other wise I loved it ♥️
Stayed 7 nights in Apr 2024

4/10 Poor

Evelyn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool side bar closed to early pool wasn’t that clean the beach was dirty room smelled like mildew bathroom cabinets where falling apart room furniture was falling apart and you have to pay $16.00 a day to park in there lot unbelievable won’t be staying there again and it was too noisy as well that I had to sleep in my car the last night there
Stayed 6 nights in Apr 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom and the TV was a little bit old, everything else was perfect
Stayed 2 nights in Apr 2024
Response from V. Vega on 28 Apr 2024
Greetings Jose, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

10/10 Excellent

Kingdom B, Syracuse

Liked: Cleanliness, staff & service
The property rooms needs update
Stayed 4 nights in Apr 2024
Response from V. Vega on 28 Apr 2024
Greetings Kingdom, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

2/10 Terrible

Carlos, Toa Baja

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located in a gated community and next to a casino and another hotel. The area seems and feel safe. The rooms need to be remodel. Overall good for the price. Amenities pool and access to the beach are very good. Recommended.
Stayed 4 nights in Apr 2024
Response from V. Vega on 28 Apr 2024
Greetings Jaime, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

8/10 Good

Edgardo

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from V. Vega on 28 Apr 2024
Greetings Edgardo , we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

6/10 Okay

Isaiah

Travelled with partner
Liked: Staff & service, amenities
Nice stay with great private beach, friendly staff and lots of amenities. Just a little crusty, could use some more up keep. Overall, very nice stay. Would come here again.
Stayed 5 nights in Apr 2024
Response from V. Vega on 28 Apr 2024
Greetings Isaiah, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

8/10 Good

Latasha Melissa

Travelled with partner
Disliked: Property conditions & facilities
Read the reviews most are true about the property… I had a wonderful stay overall for the amount we paid. Nice and quiet. Relax setting
Stayed 4 nights in Apr 2024
Response from V. Vega on 28 Apr 2024
Greetings Latasha, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

6/10 Okay

Dolkar

Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from V. Vega on 28 Apr 2024
Greetings Dolkar, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beautiful spot.
Stayed 3 nights in Apr 2024
Response from V. Vega on 28 Apr 2024
Greetings Javier, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

6/10 Okay

Luis

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Incomodas las camas, mucha humedad, luz intermitente constante en la habitacion. Gavetero viejo y roto.
Stayed 2 nights in Apr 2024

2/10 Terrible

Kevin

Stayed 5 nights in Apr 2024

2/10 Terrible

Enid

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Photos of the Aquarius Club units are outdated and deceptive. Furnishings in room is old, rusted, and broken. Room was unclean with old & dirty carpets. Towels were old & worn. A terrible, disappointing experience. Would never stay there again.
Stayed 1 night in Apr 2024

6/10 Okay

Marlon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is really nice, the hotel is pretty good but may need a little update though. We couldn’t sleep at all one night because our room neighbors decided to party all night long without carrying for others, didn’t even care that we had called security for 3 times. Other than that, a nice place to stay.
Stayed 3 nights in Apr 2024
Response from V. Vega on 28 Apr 2024
Greetings Marlon, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort.We hope we can see you and your loved ones very shortly. Have a great day!

10/10 Excellent

Griselle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good!!
Stayed 2 nights in Apr 2024
Response from V. Vega on 28 Apr 2024
Greetings Griselle , we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

8/10 Good

jessica, hollywood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great with access to the beach. Staff was nice and informative. Rented a one bedroom Suite and it was spacious.
Stayed 2 nights in Apr 2024
Response from V. Vega on 22 Apr 2024
Greetings Jessica, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

8/10 Good

Maria

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Hello the staff no really help
Stayed 5 nights in Apr 2024

6/10 Okay

Beth

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Pros: Cheap; not crowded; beach is pretty good Cons: Dirty common areas; room not cleaned one day, and cleaned at 4:30 pm the next day; adjacent restaurants are good, not great, and pricey; front desk staff were indifferent to our needs; resort is painfully outdated If you can afford better, I wouldn't stay here. If you do, rent a car or plan to Uber to restaurants. Bottom line: You get what you pay for.
Stayed 4 nights in Apr 2024

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay !!
Stayed 1 night in Apr 2024
Response from V. Vega on 22 Apr 2024
Greetings Luis, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day! vvvvvvvvvvvv

8/10 Good

Karen

Travelled with family and small children
I liked the size of the pool but I didn’t like it was dirty. I liked the size of the suite but the rooms need an update because the hotel is old and you can see a lot of mold everywhere. The ocean view was lovely and the location is a plus. Overall it was good but the hotel needs some care.
Stayed 1 night in Apr 2024
Response from V. Vega on 22 Apr 2024
Greetings Karen, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

10/10 Excellent

Olivia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here! Friendly staff and great facilities
Stayed 1 night in Apr 2024
Response from V. Vega on 21 Apr 2024
Greetings Olivia, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

8/10 Good

Michelle

Travelled with partner
Disliked: Property conditions & facilities
Felt safe here, pool was nice, beach area was nice. Room was pretty dirty and falling apart. Cleaning lady’s were so loud really early in the morning!
Stayed 3 nights in Apr 2024
Response from V. Vega on 20 Apr 2024
Greetings Michelle, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

6/10 Okay

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Over all everything was great during my stay however one thing that almost ruined my trip was the fact I found two roaches in my room on different occasions my wife is completely terrified of them for whatever reason. She refused to unpack all of her things for our 3 day stay and insisted on emptying everything out b4 check out to assure nothing was traveling back home with us I would appreciate if I can get a response on this matter asap. Thank you Kindly, Joshua A
Stayed 3 nights in Apr 2024
Response from V. Vega on 22 Apr 2024
Greetings Joshua, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We regret to hear that your stay was impacted by this incident that occurred, we didn't know this happened during your stay if not we would have compensated you for this. We hope we can see you and your loved ones very shortly. Have a great day!

10/10 Excellent

Orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place at less costs
Stayed 2 nights in Apr 2024
Response from V. Vega on 20 Apr 2024
Greetings Orlando, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

2/10 Terrible

Mary

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very rude, not helpful, felt like I was bothering them when I asked why the room wasn’t attended to several days in a row .. every time we came back to the room we had to go get towels ourselves to shower Communication was horrible… wouldn’t stay there again. Asked to speak to a manager and the response was they don’t come in until around 10:00 in the morning but weren’t really sure
Stayed 9 nights in Apr 2024

10/10 Excellent

Antonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from V. Vega on 20 Apr 2024
Greetings Antonia, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort... (insert a sentence form the review and respond to it)... We hope we can see you and your loved ones very shortly. Have a great day!

10/10 Excellent

Luis, Bethlehem

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from V. Vega on 28 Apr 2024
Greetings Luis, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

6/10 Okay

Rafia

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was outdated, not very clean, and expensive for the price.
Stayed 5 nights in Apr 2024
Response from V. Vega on 19 Apr 2024
Greetings Rafia, We appreciate you sharing your opinion with us. At Aquarius Vacation Club we work hard to provide excellent service that meets your expectations. That is why we are pleased to inform you that we are carrying out renovations and work at our property, to improve the experiences provided to our guests. We are sorry that your experience has been affected by these conditions. We hope to see you soon so you can enjoy our renovated facilities and provide you with a completely different experience.

10/10 Excellent

Lybriska Starr Delilah

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from V. Vega on 19 Apr 2024
Greetings Lybriska, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

8/10 Good

Clarybell

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Was good but the staff went to clean and they took the towel and the coffe and never brough new one.
Stayed 5 nights in Apr 2024
Response from V. Vega on 19 Apr 2024
Greetings Clarybell, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

8/10 Good

Jose A.

Travelled with family
Liked: Cleanliness, staff & service
Pros: Loved the location, beautiful surroundings, it is in a gated community and it was just walking distance to the beach. Con: The hallways had a musty odor. The rooms need serious updating. Many bathroom fixtures are falling apart, the bathroom mirrors have absorbed a lot of moisture due to lack or air vents.
Stayed 4 nights in Apr 2024
Response from V. Vega on 19 Apr 2024
Greetings Jose A., we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort., we thank you for pointing out some of the areas that still need some more care. We will work hard on theses issues in order to make your next stay with us memorable. We hope we can see you and your loved ones very shortly. Have a great day!

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice place. Right at the beach
Stayed 1 night in Apr 2024
Response from V. Vega on 28 Apr 2024
Greetings Christopher, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

10/10 Excellent

Jose F

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was super nice to have a the beach and pool in the same place.
Stayed 1 night in Apr 2024
Response from V. Vega on 21 Apr 2024
Greetings Jose F, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from V. Vega on 19 Apr 2024
Greetings Michael, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

6/10 Okay

MINH

Travelled with partner
Property needed update and little dirty
Stayed 7 nights in Mar 2024
Response from V. Vega on 19 Apr 2024
Greetings MINH, We appreciate you sharing your opinion with us. At Aquarius Vacation Club we work hard to provide excellent service that meets your expectations. That is why we are pleased to inform you that we are carrying out renovations and work at our property, to improve the experiences provided to our guests. We are sorry that your experience has been affected by these conditions. We hope to see you soon so you can enjoy our renovated facilities and provide you with a completely different experience.

10/10 Excellent

Christopher Marin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Apr 2024
Response from V. Vega on 19 Apr 2024
Greetings Christopher Marin, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

10/10 Excellent

Moises

Amazing will definitely be visiting again
Stayed 3 nights in Apr 2024
Response from V. Vega on 19 Apr 2024
Greetings Moises, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

10/10 Excellent

Jose, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Apr 2024
Response from V. Vega on 19 Apr 2024
Greetings Jose, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

6/10 Okay

Gerardo

Travelled with family, Business traveller
Disliked: Amenities
They need to change the carpet and take more care of their facilities
Stayed 2 nights in Apr 2024
Response from V. Vega on 19 Apr 2024
Greetings Gerardo, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!

4/10 Poor

Shauntay

Disliked: Property conditions & facilities
Property is run down and very no-frills. The rooms are big but they have more of a motel vibe than a hotel. We had a roach in our room when we arrived and had to switched. Next room had a rusted microwave. Towels and wash clothes was limited. They took our dirty towels and never gave us new clean ones, we had to end up going to Walmart to get our own. We stayed here years ago when they were “golden sands villas” and it was much better. Also parking is $15 bucks a night and the first night we had to park by the other hotel because people parked in handicap parking with no handicap plaques and they had the other side of their lot closed off. Next time I would stay next door at the Embassy Suites hotel.
Stayed 3 nights in Apr 2024
Response from V. Vega on 19 Apr 2024
Greetings Shauntay, We appreciate you sharing your opinion with us. At Aquarius Vacation Club we work hard to provide excellent service that meets your expectations. That is why we are pleased to inform you that we are carrying out renovations and work at our property, to improve the experiences provided to our guests. We are sorry that your experience has been affected by these conditions. We hope to see you soon so you can enjoy our renovated facilities and provide you with a completely different experience.

2/10 Terrible

Marcio

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Useless stuff. They charge you $30/hour for late check out but I did not get a discount or a simple “sorry” when my check in was 45 late. Vending machines were broken and you have to go to the bars to buy a bottled water for $3 instead paying $1,25 at the vending machines. There is no other stores close to the hotel. So you need to take a taxi or order it. You can hear everything from your room. And the employees, maintenance guys are really loud all night. You can also hear the people next door.
Stayed 5 nights in Apr 2024
Response from V. Vega on 20 Apr 2024
Greetings Marcio, We appreciate you sharing your opinion with us. At Aquarius Vacation Club we work hard to provide excellent service that meets your expectations. That is why we are pleased to inform you that we are carrying out renovations and work at our property, to improve the experiences provided to our guests. We are sorry that your experience has been affected by these conditions. We hope to see you soon so you can enjoy our renovated facilities and provide you with a completely different experience.

10/10 Excellent

Shardae

Travelled with family and small children
Must have a rental car for this property.
Stayed 3 nights in Apr 2024
Response from V. Vega on 19 Apr 2024
Greetings Shardae, we hope this message finds you well, thank you for taking time out of your day to leave us a positive review! It’s always a pleasure to hear you had a fantastic time at the resort. We hope we can see you and your loved ones very shortly. Have a great day!