North Road, Brgy. San Manuel, Puerto Princesa, Palawan
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hotel close to Robinson mall. Basic hotel good for sleeping as we were there to spend time outdoors. No elevator at this hotel.
Verified traveller
Stayed 3 nights in Feb 2024
8/10 Good
Victoria, Mount Arlington
Travelled with partner
26 Jan 2024
Liked: Cleanliness
The best thing about the property is the location. It is minutes from Robinsons Mall, about a 3 minute walk. Aside from that it suits a purpose of a clean bed, cleanish bathroom, and affordable pricing. Everything worked ok in the room. The bed wasn’t the most comfortable. Some staff helped and some staff seemed indifferent. Maybe it was a language barrier. Overall this was ok for the value and if you’re not staying long and just need a place stay for a night or two then you’ll get value out of this place.
The hotel was ok, the mall was close by. The restaurant, service was very slow and it seem like they cooked the dished we ordered one at a time because that's how we got our food, one dish we ordered they forgot tyo cook, as we asked about how much longer it will take to get it, just to find out they where out.
Fred
Stayed 2 nights in Mar 2023
Response from gohotels.ph on 4 Apr 2023
Dear Valued Guest, Mabuhay from Go Hotels! Thank you for your honest feedback, We’re sorry to hear about this issue. Unfortunately, things can sometimes happen that are out of our control. We work hard for the improvement of our hotel operations. But ultimately it is our tenant restaurant's responsibility. Rest assured that we have them heads up regarding this concern and make necessary actions.Thank you for choosing gohotels.ph
8/10 Good
Jeff
Travelled with partner
22 Jan 2023
Liked: Cleanliness, staff & service
Very close to the mall and airport
Jeff
Stayed 1 night in Jan 2023
Response from go hotels puerto princesa on 15 Feb 2023
Dear Valued Guest,Thank you for sharing this positive review. We appreciate our location here just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood.
10/10 Excellent
Pastora
Travelled with family
26 Sept 2022
Liked: Cleanliness, staff & service, amenities
The helpfulness of the staff
Pastora
Stayed 1 night in Sep 2022
Response from goh pps team on 29 Sept 2022
Dear valued Guest,Thank you for sharing a review of your recent experience. Our team here is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
The security guard was friendly and helpful. I requested for shuttle service but not available. There wasn’t anyone to assist me at the front desk when I arrived at 0600 feeling very tired and no sleep. It was 0820 when the front desk officer arrived and help me to check-in. I paid an extra 600 pesos to check in early. The front desk officer was very helpful and also help me to contact Philippine Airlines for my missing luggage.
The room is nice and tidy. The phone wasn’t working. The shower area need cleaning. I bought extra cleaning product and clean the shower myself.
Overall the staff are helpful, friendly and respectful. The WIFI was reasonable. The house keeping staff are willing to help when asked for help.
The hotel location is closed to everything.
Good experience, thank You
Darryl
Stayed 5 nights in May 2022
6/10 Okay
Esperanza
29 Feb 2020
Liked: Room comfort
Budget no frills hotel
Go is a budget hotel, so it’s actually quite good for what you pay, but I think I think I would rather just pay a little more and stay somewhere nicer. It needs renovation and a little more cleaning although it wasn’t dirty. The first night there were ants all over our bed, but when we told staff, they immediately gave us a new room and it was fine after that. The staff was alright, just not memorable. No breakfast included. A very no frills hotel. Okay to stay a couple of nights if you don’t want to spend much money.
Esperanza
Stayed 4 nights in Feb 2020
Response from Go Hotels Puerto Princesa on 2 Mar 2020
Dear Ms.Esperanza,
Thank you for bringing this to our attention. We sincerely apologize for this inconvenience and we understand your disappointment.
Our hotel has promising line up of going refresh in the near future.If you give us a chance, we are intent on making things right and we hope to have you in our much improved hotel.
Thank you
6/10 Okay
Crystal
Business traveller, Travelled with partner
29 Jan 2020
Liked: Cleanliness, staff & service
Disliked: Amenities
This hotel is a great place to stay if only staying for one or two nights. The location is fantastic. It is very convenient to Robinson’s. It is not an upscale hotel by any means. The staff is OK. The rooms are clean.
Crystal
Stayed 7 nights in Jan 2020
Response from Go Hotels Puerto Princesa on 1 Feb 2020
Dear Ms. Crystal,
We are happy to hear that you got exactly what you wanted out of your accommodations with us. We wish you safe travels and look forward to seeing you again soon!
Best regards!
8/10 Good
Verified traveller
27 Jan 2020
Liked: Cleanliness
Verified traveller
Stayed 1 night in Jan 2020
Response from goh pps on 1 Feb 2020
Thank you for your feedback. We wish you safe travels!
Dear Valued Guest,
It was a pleasure hosting you at Go Hotels Puerto Princesa.
It really helps our hotel if our guests take out just a few minutes to drop a review about us here.
We really appreciate the above. Looking forward to hosting you
again in the near future.
Warm Regards,
Go Hotels Puerto Princesa
9988401637
Bed and pillow was comfortable and A/C and internet was good, no hot water
Ed
Stayed 2 nights in Oct 2019
Response from Go Hotels Team on 12 Oct 2019
Dear Sir Ed,
Greetings from Go Hotels Puerto Princesa!
Thank you for taking time to share your good review. We apologize for the inconvenience you have encountered on our hot water. It is feedback like this we have learned to improve.
We hope to see here again and witness our much improved hotel.
Thank you and have safe travels!
Location and parking are great. SOME Staff were mal mannered ,uncourteous ,unfriendly , unhelpful . Had seen Security office full of male staff most of the time laughing and having fun. Security officer need to learn to be discreet on guests privacy. Everyone needs more human resources training.
Kay
Stayed 1 night in Oct 2019
Response from Go Hotels Puerto Princesa Team on 8 Oct 2019
Dear Valued Guest,
We’re sorry to hear of your less than satisfactory experience with Go Hotels and hope you will accept our sincerest apologies.
Being known for our great customer service,it came as a surprise, and we would like to make things right.
May we seek your contact number or e-mail address to discuss what occurred and how we might make it up to you.
If you prefer, you may also contact us directly at our e-mail or contact number.
We value our customer's opinions and would like to thank you for bringing this to our attention.
Thank you and God Bless you!
Iam satisfied my stay because my request granted right away. That i want my room on the ground floor. The staff are polite and even the guard of the hotel helped
Me to find a vehicle.
Jonah Arlen L.
Stayed 2 nights in Sep 2019
Response from Go Hotels Puerto Princesa Team on 3 Oct 2019
Dear Ms. Jonah,
Greetings from Go Hotels!
Thank you for the great review! We delight ourselves in serving awesome guest like you.
We will surely let our colleagues know about your positive feedback.
We wish you safe Travels and See us again!
Thank you
6/10 Okay
Verified traveller
5 Sept 2019
Verified traveller
Stayed 3 nights in Aug 2019
Response from Go Hotels Puerto Princesa on 6 Sept 2019
Thanks for staying with us. We appreciate your feedback!
6/10 Okay
Verified traveller
Travelled with family, Travelled with group
23 Aug 2019
Liked: Staff & service
Location close to Robinson’s Mall and airport. Staff, especially the security guards on duty were extremely helpful.
The room smelt and the window and curtains were uncleaned. Very limited amount of toilet roll for two persons for two days.
Verified traveller
Stayed 2 nights in Aug 2019
Response from Go Hotels Puerto Princesa on 28 Aug 2019
Dear Valued Guest, We’re sorry to hear of your less than satisfactory experience in our hotel. It is feedback like this that we learn from and use to improve. Thank you
4/10 Poor
Verified traveller
10 Aug 2019
Verified traveller
Stayed 2 nights in Aug 2019
Response from Go Hotels Puerto Princesa on 10 Aug 2019
Dear Valued Guest,
Thanks for staying with us. We appreciate your feedback!
8/10 Good
RG
Travelled with family, Business traveller
29 Jul 2019
Liked: Cleanliness, staff & service
The bathroom floor is flooding and shower is leaking from the ceiling.
RG
Stayed 1 night in Jun 2019
Response from Go Hotels Puerto Princesa on 30 Jul 2019
Dear Sir RG,
We value our guests' feedback and we'd like to thank you for bringing this to our attention. Rest assured will check into this and come up for immediate action.
Thank you
8/10 Good
Ric
Travelled with family, Business traveller
29 Jul 2019
Liked: Cleanliness, staff & service
Very close to Robinsons Mall in Puerto Princessa. Some bathroom shower may have leak and takes few days to get a transfer to another room. Airconditioned is so so and wifi is not reliable. Bring your own pocket wifi. Nice location and has a reasonable breakfast resto at the lobby at a low price. Over all it is a nice budget hotel to stay is you don't need a lot of fancy stuff in your hotel stay.
Ric
Stayed 4 nights in Jun 2019
Response from Go Hotels Puerto Princesa on 30 Jul 2019
Dear Sir Ric,
We’re sorry to hear of your less than satisfactory experience in our hotel. It is feedback like this that we learn from and use to improve.
We value our guests' feedback and we'd like to thank you for bringing this to our attention. Rest assured will check into this.
Thank you and Have Safe Travels!
8/10 Good
Verified traveller
3 Jul 2019
Verified traveller
Stayed 1 night in Jun 2019
Response from Go Hotels Puerto Princesa on 6 Jul 2019
Dear Valued Guest,
Thanks for staying with us. We appreciate your feedback!
This is not the first time I stayed in Go Hotels Puerto Princesa. As usual, the hotel staff were very accommodating and helpful. The room was cleaned daily. Towels changed daily. Regular supply of bottled water daily . I am very happy with Go Hotels Puerto Princesa and when In Puerto Princesa I will always choose Go Hotels.
Susan
Stayed 3 nights in May 2019
Response from Go Hotels Puerto Princesa Team on 2 Jun 2019
Dear Ms. Susan,
Greetings from Go Hotels!
Thank you for the great review!
We’re so happy you loved your stay at Go Hotels Puerto Princesa and can’t wait to have you back at our hotel.
We look forward to welcoming you again soon!
Thank you
I like the services of the staff. But they forgot to bring some of our other request.
Verified traveller
Stayed 3 nights in Apr 2019
Response from Go Hotels Puerto Princesa on 8 May 2019
Dear Valued Guest,
Thank you for the great review!
We’re so happy you loved your stay at Go Hotels Puerto Princesa. We value our guests' feedback and we'd like to thank you for bringing this to our attention.
We hope that you'd be willing to give us a chance to turn your experience around.
Thank you
Response from Go Hotel Puerto Princesa on 26 Apr 2019
Dear Valued Guest,
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies
Thank you
8/10 Good
Verified traveller
6 Apr 2019
Verified traveller
Stayed 2 nights in Apr 2019
Response from Go Hotels Puerto Princesa on 6 Apr 2019
Thank you for your feedback.
6/10 Okay
Verified traveller
4 Apr 2019
the wifi not so good
Verified traveller
Stayed 3 nights in Feb 2019
Response from Go Hotels Puerto Princesa on 5 Apr 2019
Dear ValuedGuest,
We’re sorry to hear of your less than satisfactory experience in our hotel. It is feedback like this that we learn from and use to improve.
Thank you
Response from Go Hotels Puerto Princesa on 31 Mar 2019
Dear Valued Guest,
Thanks for the awesome review!
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Thank you
Just two nights here but found everything needed. Room was comfortable. Everything worked. Very near Robinson’s. Just a few minute walk. Very strict about food or alcohol in your room. For the price it was good value.
Verified traveller
Stayed 2 nights in Feb 2019
Response from Go Hotels Puerto Princesa Team on 23 Feb 2019
Dear Valued Guest,
Greetings from Go Hotels Puerto Princesa!
We’re so happy your stay at our hotel went so smoothly.
We’d love to continue providing great service to awesome guests like you. We wish you safe travels and look forward to seeing you again soon!
Thank you
8/10 Good
sarah
16 Feb 2019
Liked: Cleanliness
good location. Breakfast choice not good. friendly staff
sarah
Stayed 2 nights in Feb 2019
Response from Go Hotels Puerto princesa on 17 Feb 2019
Dear Ms. Sarah,
Greetings from Go Hotels!
Thank you for the great review!
We’re so happy you loved your stay with us and We value our guests' feedback and we'd like to thank you for bringing this to our attention.
We look forward to welcoming you again soon!
Very Accessible place. The hotel room was clean and staff friendly.
Warren Jeremy
Stayed 2 nights in Jan 2019
Response from GOH PPS on 8 Feb 2019
Hi Sir Warren Jeremy, Thank you for the great review! We’re so happy you loved your stay at Go Hotels Puerto Princesa and can’t wait to have you back at our hotel. We look forward to welcoming you again soon!
Clean, very helpful staff, close to Robinson mall and main road. No lift though. Restaurant doesn’t have much to offer.
Cely
Stayed 4 nights in Jan 2019
Response from goh pps team on 8 Feb 2019
Hi Ms Cely, We’re so happy your stay at our hotel went smoothly. We shall continue to improve our restaurant to meet your expectations. We wish you safe travels and look forward to seeing you again soon!
6/10 Okay
Janos
31 Dec 2018
Liked: Staff & service
Janos
Stayed 4 nights in Dec 2018
Response from goh pps team on 8 Feb 2019
Thanks for staying with us. We appreciate your feedback!
This is one of the better budget hotels you can find. Staff is friendly and they have 24/7 Security. There is no swimming pool but you are in Palawan, so go to the beach. Basic set up is a bed, tv and restroom. They do have hot water and the shower is rain fall style which you only find in high end hotels. The location is the best part, it is right next door to Robinson mall. All the eateries and shops are at your finger tips. Booking with Expedia was easy and the price is very reasonable...i will stay there again.
Aircon was not working properly...too warm after first day of use and shower head had a leak that caused much water on the floor. The bed was comfortable and the mall is right next to the hotel. Easy access to tricycles also. I would stay here again. Addressing any concerns with them, I am sure they could have moved me to another room. I just didn't want the hassle.
Basic and does the job. Amenities are charged (hairdryer use, extra toiletries, etc). Door did not work after reporting to front desk, good thing the housekeeping lead was nearby.
Verified traveller
Stayed 1 night in Jul 2018
Response from Go Hotels Puerto Princesa on 14 Aug 2018
Thank you for staying with us.
8/10 Good
Verified traveller
20 Jul 2018
Liked: Cleanliness, staff & service, room comfort
It’s a nice facility but is getting a bit older. They could keep it up better.
Verified traveller
Stayed 3 nights in Jul 2018
Response from Go Hotels Puerto Princesa on 14 Aug 2018
Thank you for staying with us. We appreciate your feedback!
Had a nice stay at the GoHotel. Only one minor thing....the TV remote control is not working the channels UP...only down. Remote control in Room 105 needs to be replaced.....otherwise I rate it a 5 star.
raphael
Stayed 16 nights in Jun 2018
Response from Go Hotels Puerto Princesa on 14 Aug 2018
Thank you for staying with us. We appreciate your feedback!
6/10 Okay
Jojo, Makati
21 Jun 2018
Liked: Cleanliness, staff & service
Nice quiet hotel in the city
Very clean and spacious rooms and toilet. Toiletries need improvement but for its price and location, it is value for money specially for those who are just looking for a place to sleep and are out most of the day.
Perfect for travelers and people who are always on the go.
Jojo
Stayed 3 nights in Jun 2018
Response from Go Hotels Puerto Princesa on 14 Aug 2018
Thank you for staying with us. We appreciate your feedback!