Puerto Juarez Holidays from NZ$1,588

BEWARE: They have HIDDEN CHARGES. Over $200. And they are cold hearted about it. The people at the check in, and Allen, make you wish you hadn’t come. The rest of the staff are great. Especially Sofia !!! She is above and beyond!!! Our chambermaid Rigoberto was good the 1st time he cleaned. After that he stacked all the decorative pillows, etc in a corner from then on. Lazy. There are only 2 restaurants open. The food was really great but it became same old thing after the 1st couple of days with no other places to eat. Our restroom had major issues that we reported to Allen but no one ever came to fix it so it was an issue the whole week. Thanks Allen. The grounds are beautiful. The food was limited but really awesome. The drinks were weak. The pools were clean. The beach has a lot of red tide. Stinks. There is a club close to it and we could hear music in our room every night till about 2:00 AM or so.

Love everything about this place and will be back soon!

Quiet and relaxing.

The food,shows,customer service,cleaning Didn’t like they trow you out from the pool and the beach at 6 pm. They start picking up the chairs turn off the music and close the bar next to the pool

If you are hesitant to book here - STOP and just do it! Beautiful location. Phenomenal staff. Amazing culinary choices. We were looking for an adults only, relaxing, romantic trip - and that is EXACTLY what we got. Booked a Private Pool Suite - the view was outstanding. The outdoor shower was something straight out of my dreams! Loved it! The housekeeping team was incredible and seemed to predict our next need/request without ever being asked. The beach had the softest sand. You truly felt like you were in a private tropical paradise. Never a problem finding a beach bed or chair. Restaurant choices were exceptional - no buffets! Beach party and bands were perfection. Several activities daily. Drinks are incredible and truly ALL inclusive - no limitations - great selection! If you are a wine drinker they did have an exceptional wine list - however, they are primarily by the bottle and not included. Mixed drinks, sodas, juices, etc all available. Tipping is not required; but definitely appreciated and will get you great service! No nickel/diming - no surprise charges. Truly an all inclusive vacation! The spa was lovely (additional cost of course); but well worth it! The photos online of the grounds do not do this place justice! It is truly beautiful. The mattress was wonderful. Linens were in good repair. Room was SPOTLESS. Some of the furniture could use updating, but it did not detract from the experience. In room drinks were always replenished.