In-room safe, desk, iron/ironing board, free cots/infant beds

Reviews of Sonesta ES Suites Providence - Airport

3 out of 5
Sonesta ES Suites Providence - Airport
500 Kilvert Street, Warwick, RI

Reviews

7.8

Good

Rating 10 - Excellent. 353 out of 786 reviews" "
Rating 8 - Good. 179 out of 786 reviews" "
Rating 6 - Okay. 93 out of 786 reviews" "
Rating 4 - Poor. 73 out of 786 reviews" "
Rating 2 - Terrible. 88 out of 786 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Melissa F

Liked: Staff & service
The trash was left from the people before us
Stayed 1 night in Mar 2024

2/10 Terrible

Shelley

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So just know.. if your reservation isn’t refundable through Expedia and the hotel smells like pot and you can’t breath in the room assigned to you.. you do not get a refund. Due to no fault of your own ..they keep your money.
Stayed 2 nights in Mar 2024

6/10 Okay

Gitar

Travelled with family and small children, Business traveller
Liked: Staff & service
The walls were paper thin. It was loud even during quiet hours. Our room in areas were dusty, like the headboard, the bathroom light. This was a room for 4 people and there were only sheets and towels for 2. We had to go to the office for 2 towels and then back again for a set of sheets for the sofa bed.
Stayed 1 night in Mar 2024

8/10 Good

India

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Not enough towels and blankets
Stayed 1 night in Mar 2024

8/10 Good

Krystal

Stayed 5 nights in Feb 2024

6/10 Okay

Glendaly

Stayed 2 nights in Feb 2024

2/10 Terrible

Nikolas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Response from General Manager on 27 Feb 2024
Dear Nikolas,This is not what we like to hear. Specific feedback serves us best, so please let us know where we fell short during your visit so we can reflect and improve. Thank you.

10/10 Excellent

Jacqueline

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Everything is really nice ! Good place for be with the family! one suggestion put on new bed set!
Stayed 2 nights in Feb 2024

10/10 Excellent

Shyanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a lot of parking for the amount of people that stay here, but it’s clean and quiet and the staff is so nice, and delivery drivers seem to know it well which is nice too
Stayed 27 nights in Jan 2024

10/10 Excellent

Landy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and easy stay
Stayed 3 nights in Feb 2024

4/10 Poor

Robert

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property was dirty, room was dirty, dishes in the unit were dirty, strictly says no smoking but yet the room smelled strongly of weed.
Stayed 2 nights in Feb 2024
Response from Guest Relations on 23 Feb 2024
Dear Robert,Thank you for taking the time to share your thoughts with our team. We are disappointed that we were unable to meet all of our expectations. What you described is not usual for a stay with us. Your feedback is important to us, and we will be sure to share it with our team for improvement. Please visit us again so we can show you a much better experience.

10/10 Excellent

Keyla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Ellery

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just what I needed for getaway.
Stayed 1 night in Feb 2024

6/10 Okay

Basiliso

Stayed 5 nights in Feb 2024

8/10 Good

Lina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Michael

Stayed 1 night in Dec 2023

10/10 Excellent

Yahaira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great experience
Stayed 1 night in Feb 2024

4/10 Poor

Denise

Travelled with family
Disliked: Staff & service, property conditions & facilities
The tv wasnt working, the walls in the bathroom were very dirty, the tub drain was gross, the carpets were stained, the front desk/maintenance did not address my concerns and upon check out I was told a manager would contact me and that has yet to happen!
Stayed 1 night in Feb 2024
Response from Guest Relations on 9 Feb 2024
Dear Denise,Thank you so much for the feedback. We're sorry to hear that you didn't have a good time with us overall and we apologize for any cleanliness or upkeep concerns during your visit. All of your comments will be discussed internally and we'll work to make improvements where necessary. Should you wish to discuss your experience with us further, please do not hesitate to reach out to us offline. We wish you all the best and hope you'll give us another chance soon.

6/10 Okay

karen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Gross and dirty and people around the hotel were shady
Stayed 1 night in Jan 2024

10/10 Excellent

Infinitee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jan 2024

6/10 Okay

Christopher

Travelled with family
Fireplace is only for decoration. They should have at least put an electric one to be used if they are advertising it
Stayed 1 night in Jan 2024

10/10 Excellent

Lidia

Stayed 9 nights in Jan 2024

10/10 Excellent

Shyanne

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are absolutely beautiful and the staff here is so so nice
Stayed 1 night in Jan 2024

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Nina

Travelled with partner
Liked: Property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

Brenda

I liked the loft for extra space.
Stayed 2 nights in Jan 2024

10/10 Excellent

Maryela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Kristina

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet clean and spacious
Stayed 11 nights in Dec 2023

4/10 Poor

jamika, Providence

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Will not be returning
Stayed 1 night in Dec 2023

10/10 Excellent

Omaida

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
beautiful suites, clean property !
Stayed 4 nights in Dec 2023

8/10 Good

Ridwan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will recommend
Stayed 1 night in Dec 2023

8/10 Good

Andrea

Travelled with family, Business traveller
Liked: Amenities
It was good for what we needed nothing fancy.
Stayed 1 night in Dec 2023

10/10 Excellent

Douglas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice, the property was very nice and the room was great. Price was also reasonable.
Stayed 3 nights in Dec 2023

2/10 Terrible

Priciliane

Stayed 1 night in Dec 2023

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Great place good breakfast but loft was too hot had to sleep with the windows open called to verify a sofa bed in living room but was not reserved for five but front desk had me for two
Stayed 1 night in Dec 2023

8/10 Good

Barry

Stayed 2 nights in Dec 2023

10/10 Excellent

Sonya

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

jamika, Providence

Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

8/10 Good

Jeremiah

Liked: Cleanliness, staff & service, room comfort
Rooms were nice and clean. Had some issues with the shower as far as switching from bath to shower. No water pressure. The jacuzzi was broken. Other than that it was a nice place to stay.
Stayed 1 night in Dec 2023

2/10 Terrible

Danaisa

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Kristen

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tracey

Stayed 1 night in Dec 2023

10/10 Excellent

Anita

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent front desk service!
The young woman at the front desk was excellent! I couldn’t find the place even with my gps and she directed me and was courteous and knowledgeable. The hotel is really out of the way, but the service was superb.
Stayed 1 night in Dec 2023

8/10 Good

Joseph E

Liked: Cleanliness
It was okIt was okIt was ok
Stayed 1 night in Dec 2023

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
It’s good
Stayed 1 night in Dec 2023

4/10 Poor

Barbara

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
RUN!!!
Stayed 4 nights in Nov 2023