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Reviews of Courtyard by Marriott Providence Downtown

3.5 out of 5
Courtyard by Marriott Providence Downtown
32 Exchange Ter, Providence, RI

Reviews

8.2

Very good

Rating 10 - Excellent. 465 out of 1001 reviews" "
Rating 8 - Good. 295 out of 1001 reviews" "
Rating 6 - Okay. 128 out of 1001 reviews" "
Rating 4 - Poor. 54 out of 1001 reviews" "
Rating 2 - Terrible. 59 out of 1001 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy on and off major highways. Parking available on site. Mall and various restaurants all in walking distance. Room was super clean and fresh smelling when we arrived.
Stayed 1 night in Apr 2024

8/10 Good

Brent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to train station. Self parking was convenient.
Stayed 2 nights in Mar 2024

8/10 Good

Darlyne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sue on 5 Mar 2024
Thanks Darlyne!

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located
Stayed 1 night in Feb 2024
Response from Sue on 20 Feb 2024
Thank you, Daniel! Hope to see you again soon

10/10 Excellent

Carlos

Stayed 1 night in Feb 2024

10/10 Excellent

Steven, Peabody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very cleaned and well designed
Stayed 1 night in Feb 2024
Response from Sue on 8 Feb 2024
Hi Steven,Thanks so much for staying with us and for your review. We appreciate you

10/10 Excellent

mick

Stayed 2 nights in Jan 2024

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I called the hotel directly to alter my reservation and the staffer I spoke to (Bee???) was so helpful! When we arrived, again, the lobby staff was welcoming and very helpful.
Stayed 1 night in Jan 2024
Response from Sue on 29 Jan 2024
Hi Cecelia,I'm so glad we were able to help! We hope to see you back again soon

10/10 Excellent

suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sue on 29 Jan 2024
Thank you, Suzanne!

2/10 Terrible

Glynetta D.

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was not cleaned properly. As I started to turn down my bed,I noticed it was full of hair ( seemed like dog hair) and dirty blankets. Upon reporting to the manager, as the night auditor , wasn't helpful, she was apologetic and did what she could to make it right. I did. however have to sleep on the couch with clean sheets.
Stayed 1 night in Jan 2024
Response from Sue on 29 Jan 2024
Dear Glynetta D,I'm sorry this happened to you. I have alerted our housekeeping and operations team that we might look into it further

8/10 Good

Willy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort
It was really nice near a lot of stores and food locations
Stayed 1 night in Jan 2024
Response from Sue on 16 Jan 2024
Hi Willy-thanks so much for staying with us, for the great review, and commenting on our central location near the mall and restaurants!

6/10 Okay

Ashley

Business traveller
Stayed 4 nights in Jan 2024
Response from Sue on 15 Jan 2024
Thanks for staying with us, Ashley

10/10 Excellent

Kathy

Stayed 1 night in Jan 2024
Response from Sue on 15 Jan 2024
Thank you, Kathy!

8/10 Good

Susan

Travelled with family
Everything was good, no complaints!❤️
Stayed 1 night in Jan 2024
Response from Sue on 9 Jan 2024
Hi Susan,Thank you for taking the time to leave a review and for staying with us. We hope you'll be back!

10/10 Excellent

Mariah

Stayed 1 night in Dec 2023
Response from Sue on 8 Jan 2024
Hi Mariah,Thanks so much!

10/10 Excellent

Jeannine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sue on 8 Jan 2024
Thank you, Jeannine!

8/10 Good

nicky

Stayed 2 nights in Dec 2023
Response from Sue on 29 Jan 2024
Thanks Nicky!

8/10 Good

Dianne

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The location is convenient. The room was spacious. I woke up in the middle of the night to the strong order of weed and my neighbors tv, needless to say The walls are paper thin. The front desk didn’t feel like doing her job and when I left the parking lot they tried charging be $143 for parking.
Stayed 1 night in Dec 2023
Response from Sue on 2 Jan 2024
Hi Dianne, thank you for staying with us and taking the time to leave a review. I'm glad the location was convenient and am sorry to hear that you experienced some issues. I'm sharing your comments with our operations team and we appreciate the feedback-it helps us improve

8/10 Good

Sophia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: Convenient location in the city center. Walking distance to everything - train station, restaurants, theaters, Providence Mall, Brown University, etc. Spacious, comfortable room with a coffee maker and refrigerator, a huge cozy armchair and even a table on wheels. Cons: Traffic noise at night. Outdated bathroom with fabric shower curtain that smells musty. The sink is located outside the bathroom.
Stayed 2 nights in Dec 2023
Response from Sue on 27 Dec 2023
Hi Sophia,Thanks for staying with us and for taking the time to leave a review. We appreciate your input and hope you'll be back!

2/10 Terrible

Hong

Stayed 1 night in Dec 2023
Response from Sue on 22 Dec 2023
Hello Hong,I'm so sorry that we didn't meet your expectations. Please feel free to contact us with more information

8/10 Good

CASEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sue on 15 Dec 2023
Hi Casey,Thanks so much! Happy Holidays!

8/10 Good

Reiza

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close proximity to shopping center.
Stayed 1 night in Dec 2023
Response from Sue on 14 Dec 2023
Hi Reiza,Thanks so much for staying with us and taking the time to leave a review. I'm glad you found our location across from the mall convenient!

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sue on 8 Dec 2023
Thank you so much, Carrie! We hope you'll be back again soon!

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5stars
Ezcellent
Stayed 4 nights in Nov 2023
Response from Sue on 7 Dec 2023
Hi Justin,We appreciate the great review! Thanks for staying with us and hope you'll be back soon!

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sue on 7 Dec 2023
Hi Scott,Thanks so much for staying with us and for the great review!

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed in the hotel for one night but were very pleased with it. Staff friendly and our room was huge.
Stayed 1 night in Nov 2023
Response from Sue on 30 Nov 2023
Hi Fiona,Thanks so much for staying with us. We really appreciate you taking the time to review us!

6/10 Okay

Gail

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The service was great The breakfast place was very good. What I hated was that garbage bags were left in front of rooms outside over night. It was awful
Stayed 4 nights in Nov 2023
Response from Sue on 30 Nov 2023
Hi Gail,Thank you for staying with us and the kind words. I apologize for the negative experience you had and will share this with out housekeeping so that we can improve.

10/10 Excellent

Steve

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and the bed was so comfy
Stayed 5 nights in Nov 2023
Response from Sue on 20 Nov 2023
Hi Steve,Thanks for staying with and for the great review. So glad to hear you enjoyed your stay!

10/10 Excellent

George

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sue on 20 Nov 2023
Wow, George-thank you so much!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Nice facilities
Stayed 1 night in Nov 2023
Response from Sue on 14 Nov 2023
Hi Janet,Thank you very much for staying with us and for the nice review!

10/10 Excellent

DeRay

Liked: Cleanliness, staff & service, property conditions & facilities
Overall we had a most enjoyable stay. Thank you.
Stayed 5 nights in Nov 2023
Response from Sue on 10 Nov 2023
Hi DeRay,Thanks so much! We hope you'll be back again soon!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sue on 10 Nov 2023
Hi Deborah,Thanks so much for staying with us and for the great review! We appreciate that you took the time

8/10 Good

Noah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Sue on 8 Nov 2023
Thank you, Noah! Hope you'll be back again soon

8/10 Good

James

Stayed 1 night in Nov 2023
Response from Sue on 30 Nov 2023
Thank you, James!

10/10 Excellent

Joseph

Stayed 2 nights in Nov 2023
Response from Sue on 30 Nov 2023
Wow, thanks Joseph!

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
The mattress was great and the staff were friendly and helpful.
Stayed 3 nights in Oct 2023
Response from Sue on 3 Nov 2023
Hi Christine,Thank you for staying with us and for your kind review. We appreciate it!

8/10 Good

Benjamin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Sue on 1 Nov 2023
Thanks for staying with us Benjamin!

6/10 Okay

Dan

Business traveller
Liked: Cleanliness, room comfort
Little Details Make A Difference!
I hate giving negative reviews! Several little things indicated a lack of simple attention to detail. CLEANLINESS WAS FINE. A simple sign on the ice machine could have said, "Out of Order. SORRY!" The parking gate was a fiasco. Something as simple as a post-it note giving instructions would be SO easy! Another post-it note saying "Room Card Reader Not Yet Connected. SORRY!" would have saved MANY minutes of frustration. SO, so easy to do! Why wasn't it done? This was NOT cheap hotel. We expect better.
Stayed 2 nights in Oct 2023
Response from Sue on 31 Oct 2023
Hi Dan,Thanks for staying with us and for taking the time to leave feedback. We appreciate it, especially knowing that you are reluctant to be critical. Your points are valid-I'm sorry for the frustration you experienced and will share this with our team so that we can improve. Thanks again

8/10 Good

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful. Beds were comfortable. Shower water pressure was intense in a good way. Parking was easy. the beds were soft and comfy. We could walk to many restaurants down the road.
Stayed 1 night in Oct 2023
Response from Sue on 24 Oct 2023
Hi Katie,Thanks so much for staying with us and for the kind, thoughtful review. We really appreciate it!

10/10 Excellent

CAROLINE, WATSONVILLE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Monique was friendly and helpful
Stayed 1 night in Oct 2023
Response from Sue on 16 Oct 2023
Dear Caroline, Thank you for staying with us and for recognizing Monique. We think she's pretty great, too.

10/10 Excellent

Amy, Orleans

Travelled with partner
Excellent location, very comfortable room, very friendly and accommodating staff!
Stayed 1 night in Oct 2023
Response from Sue on 13 Oct 2023
Hi Amy,Thanks so much for staying with us and taking the time to review-we really appreciate it and hope you'll be back again soon!

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The price was too high for Providence
Stayed 1 night in Oct 2023
Response from Sue on 11 Oct 2023
Hi John, thanks for staying with us and for the kind review. I'm sorry that you didn't feel you got a great value. Demand in the city definitely drove rates up over the weekend and I can empathize with the predicament of needing to be in a certain location and paying more than I wanted. I hope that at least the location was good for you, that you had a good weekend, and that you'll be back on a weekend when there are some really great rates available!

8/10 Good

Karen Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick easy check in. Safe parking even though it was an additional charge. Everything was clean and as expected. Comfortable beds. Paid for coffee downstairs at Starbucks. Enjoyed our time there.
Stayed 1 night in Oct 2023
Response from Sue on 9 Oct 2023
Hi Karen Elizabeth,Thank you for staying with us-I'm glad you enjoyed your time here!

8/10 Good

Dale

Business traveller, Travelled with group
Liked: Cleanliness, amenities
My room was musty smelling I think it was the AC Otherwise decent stay
Stayed 3 nights in Oct 2023
Response from Sue on 9 Oct 2023
Hi Dale,Thank you for staying with us and for your feedback. I've shared it with out housekeeping department so that they can check on that.

4/10 Poor

Albert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Sue on 9 Oct 2023
Thank you, Albert!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sue on 3 Oct 2023
Wow, thanks so much for staying with us and taking time to review!

10/10 Excellent

Sandi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very centered around its guests. Ample parking (although expensive), wonderful staff and large rooms with comfortable beds.
Stayed 3 nights in Sep 2023
Response from Sue on 29 Sept 2023
Hi Sandi,Thanks so much for the kind words. We're happy to hear you had a nice stay and when our team is complimented...well, we consider that the highest compliment of all. Thanks again

6/10 Okay

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sue on 26 Sept 2023
Hi Sandra,Thank you for staying with us and for taking the time to leave a review. We appreciate you

10/10 Excellent

Linda

Liked: Amenities
Perfect central location in Providence.
Stayed 2 nights in Sep 2023
Response from Sue on 18 Sept 2023
Hi Linda,Thanks so much for staying with us and for the great review!

4/10 Poor

Kevin

Lies
Online it said there is a pool, which is a lie and for $350 a night. The hotel was not worth
Stayed 2 nights in Sep 2023
Response from Sue on 13 Sept 2023
Hi Kevin,I'm so sorry but we do not have a pool. I searched the Expedia site and have not been able to find a reference to a pool. If you do come across it and could let us know, this would be helpful as we can try to have the reference removed