Premium bedding, pillow-top beds, individually furnished, desk

Reviews of Americas Best Value Inn Prescott Valley

2 out of 5
Americas Best Value Inn Prescott Valley
8383 E State Route 69, Prescott Valley, AZ

Reviews

6.8
Rating 10 - Excellent. 172 out of 806 reviews" "
Rating 8 - Good. 243 out of 806 reviews" "
Rating 6 - Okay. 188 out of 806 reviews" "
Rating 4 - Poor. 116 out of 806 reviews" "
Rating 2 - Terrible. 87 out of 806 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right where I needed to be 10/10 would recommend and or stay at again. Thank you!
Stayed 3 nights in May 2024
Response from Zach on 8 May 2024
Thank you Arthur, we do appreciate your time for sending us such an awesome review. We do hope to see you again the next time you are in Prescott Valley.

4/10 Poor

Raymond

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room looked like something out of a 1990s newspaper article. The breakfast was limited to self serve waffles and old cereals. The bed in my room was as hard as a rock. There was somebody snooping in car windows in the parking lot in the middle of the night. The only positive thing was the front desk associates. Would not recommend.
Stayed 2 nights in Apr 2024
Response from Zach on 29 Apr 2024
We are sorry to hear that your stay was not satisfactory. We will look into solving the issues stated in the review as we take customer satisfaction in high regards. We do appreciate the positive comment about the staff and will relay the message to them. Thank you for staying.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Apr 2024
Response from Zach on 29 Apr 2024
Thank you Jessica for the wonderful review. We are glad that you enjoyed your stay here with us in Prescott Valley. We hope to see you again soon.

10/10 Excellent

Boyd

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very clean and the front office very helpful!! Close to everything!! Recommend this hotel!!
Stayed 2 nights in Apr 2024
Response from Sweta on 26 Apr 2024
HelloWe are thrilled to hear that you enjoyed staying with us. Thank you for taking out the time and leaving us a review. We will share your message with our staff. We hope to see you again soon. Have a wonderful weekend.

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds where the best
Stayed 2 nights in Apr 2024
Response from Zach on 26 Apr 2024
Thank you Ruth for the positive review. We appreciate that you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Gladys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Defenetelly is Very Country. Very Cozy ❤️
Stayed 1 night in Apr 2024
Response from Sweta on 25 Apr 2024
Ms. Gladys We are so excited to hear that you enjoyed your stay with us.Thank you so much for sharing your experience. We value our guests remarks. We hope to see you again soon.

6/10 Okay

Maria

Stayed 1 night in Apr 2024
Response from Zach on 19 May 2024
Thank you Maria for your review. Please let us know what we could have done to make your visit a more pleasant one. Thank you.

10/10 Excellent

Carol

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean. Bed was comfortable. Lots of hot water and good water pressure. Pleasant and convenient stay.
Stayed 2 nights in Apr 2024
Response from Zach N. on 15 Apr 2024
Thank you Carol for taking the time to leave a wonderful review. We are glad to hear that your stay with us was pleasant. We hope that we see you again the next time you are in Prescott Valley. Thank you.

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sweta on 9 Apr 2024
Thank you Gabriela for taking the time to write us a review. We are happy to hear that you enjoyed your stay here. We hope to see you soon again.

4/10 Poor

andrew

Disliked: Staff & service
Breakfast was not as great as other hotels around area. Stayed a week housekeeping never once swept the floor in my room they did everything else though when they came in to clean. On a plus note the shower was the best around i could actually stand under it and it had great pressure
Stayed 6 nights in Mar 2024
Response from Sweta on 7 Apr 2024
Hello Mr. Andrew Thank you for bringing to our attention about the floors not being swept. We will follow up with our housekeeping. We are happy to hear that you enjoyed our showers. In regards to the continental breakfast we are sorry that you felt we didn't meet your expectations for breakfast. However, we only provide continental breakfast and as a courtesy to our guest we offer 1 hot item which are waffles.

2/10 Terrible

Devyn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hair found all throughout the room. Clearly not well cleaned. Staff gave us room key to a room already occupied. Water heater was so high it could have burned me if I wasn’t careful. Overall worst place I’ve stayed at in the Prescott/prescott valley area.
Stayed 1 night in Mar 2024
Response from Bob on 27 Mar 2024
We are sorry that your stay with us was not a pleasant one. We do appreciate the honesty and in pointing out areas that we can improve to enhance a better experience for future guest.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee was great
Stayed 2 nights in Mar 2024
Response from Zach on 19 Mar 2024
Thank you David for your review. We are happy to hear that you enjoyed our coffee. We hope to see you again soon.

8/10 Good

a

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was nice, room's were clean,door card worked on first try,it was nice and quiet staff was very friendly,I WOULD STAY HERE AGAIN
Stayed 3 nights in Mar 2024
Response from Sweta on 12 Mar 2024
Thank you for taking the time to leave us a review. We are thrilled to hear you enjoyed your experience with us. Thank you!! We hope to see you again soon.

4/10 Poor

Theresa

Liked: Cleanliness
Bathroom sink cloged, faucet in the tub didn't work right and the bed was hard.
Stayed 1 night in Mar 2024
Response from Zach on 11 Mar 2024
Hello Theresa, We are sorry that your experience with us was not satisfactory. We wish you would have notified us in real time, so we could have provided better customer service and fixed the problems. However, thanks for bringing this to our attention. Your feedback helps us do better.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Zach N. on 29 Feb 2024
We are happy to hear that you had an excellent experience with your stay at Americas Best Value Inn. We appreciate your review and hope to see you again in the near future. Thank you.

10/10 Excellent

Nichole

Stayed 1 night in Feb 2024
Response from Zach on 20 Feb 2024
Thank you for your positive review. We appreciate your visit to Americas Best Value Inn, Prescott Valley. We hope to see you again soon.

4/10 Poor

Lucia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the bathroom was dirty. The sheets and bedspreads are worn. The towel rack was falling.
Stayed 1 night in Feb 2024
Response from Sweta on 18 Feb 2024
Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

10/10 Excellent

ROGER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is amazing, very friendly and efficient!
Stayed 1 night in Feb 2024
Response from Sweta on 18 Feb 2024
Dear Mr. RogerThank you for sharing your positive experience with us. We appreciate your stay and look forward to seeing you soon.

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the quiteness wanted to use the pool but didnt have enough time too.. Breakfast was disappointing. No waffle make or orange juice or fruits,
Stayed 1 night in Feb 2024
Response from Sweta on 13 Feb 2024
Dear Sharon,We are pleased to learn that you had a pleasant experience overall. However, we’re sorry if you did not like the continental breakfast selection. Our breakfast selection always includes toast, pastries, cereal, yogurt, oatmeal, fruit, coffee, and apple and cranberry juice. Again sorry for any of our short comings. It will be our pleasure to host you again. Hope you come back to visit soon.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rushing. Kick I jgk kgk. Vicki huffing n ntkv
Stayed 2 nights in Dec 2023
Response from Sweta on 25 Jan 2024
Hi Mr. Michael we are thrilled to hear you enjoyed your experience with us. Thank you!! We hope to see you again soon.

8/10 Good

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Zach on 24 Jan 2024
We appreciate you taking the time to leave us a review. We look forward to providing you with an excellent experience the next time you visit us. Thank you for choosing us.

8/10 Good

Hector

Stayed 2 nights in Nov 2023
Response from Zach on 24 Jan 2024
Thank you for taking the time to leave us a review. Our customers feedback is important to us. We look forward to seeing you in the near future. Thanks for choosing to do business with us.

8/10 Good

Santana

Stayed 1 night in Oct 2023

8/10 Good

Melvin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was okay 👍
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Disliked: Room comfort
I hope this place is remodeling, 1990's vibe
This was a last-minute stay as we traveled to Prescott and there were few choices that weekend. The check in was ok, the room was ok, the beds were not comfortable they were older mattresses, and the air conditioning unit was extremely loud and sounded like it was going to explode. I believe that there maybe some remodeling going on, because there were mattresses all around the front lobby, and in the stairways, there isn't any elevator. The staff was friendly, but didn't offer very much information about the property or surrounding area.
Stayed 1 night in Oct 2023

6/10 Okay

Biviana

.
Stayed 1 night in Oct 2023

2/10 Terrible

sharon

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 1 night in Oct 2023
Response from Guest Relations on 12 Oct 2023
Dear Sharon,We're sorry to hear that you didn't have a good experience with us during your visit. In order to better address specific issues, we encourage you to reach out to us with additional information about how we could have improved your visit. We hope to hear from you soon.

8/10 Good

Rita

Travelled with family
Liked: Cleanliness, staff & service
Only room available
Checkin was fast, only had one room available, was on the second floors. Bed are hard…
Stayed 1 night in Oct 2023

4/10 Poor

Jennifer

Liked: Staff & service
Disliked: Room comfort
Front desk guy amazing comfort not so much
Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Room was clean and comfortable. Had a rude awakening at 1:30 am with the rooms fire alarm going off. After resetting a couple of times had to go to front desk to request them to check it out. It ended up being replaced and had no further issues.
Stayed 1 night in Sep 2023

4/10 Poor

Franklin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They are doing renovations but this was rough. No hot tub, it was suggested that the pool was not ready. The breakfast was terrible in terms of coffee, juice, or lack of. The owner’s son or son-in-law was trying but I would have been happier with a couple of Starbucks boxes of coffee and donuts.
Stayed 1 night in Sep 2023
Response from Guest Relations on 3 Oct 2023
Dear Franklin,Guest feedback is always welcome, so we appreciate you taking the time to reach out. Our team is always looking for ways to improve and will be sure to address all of your concerns as we move forward. Thank you, and we hope to welcome you back again soon.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in
Stayed 1 night in Sep 2023

2/10 Terrible

Josh

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The walls were dirty, the pool towels had holes and black stains possibly mold, a hole above the shower and a water leak in the ceiling
Stayed 8 nights in Aug 2023
Response from Guest Relations on 3 Oct 2023
Dear Josh,We're sorry to hear that you didn't have a good time with us. Please accept our apologies for any cleanliness or upkeep concerns during your visit, and our team will be sure to look into all your comments further. We hope you'll give us another chance soon.

6/10 Okay

Jesus A

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
AC unit no good
Ac filter clean for me
Ac filter clean for me
Ac filter dirty
Ac dirty
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean , the bed was comfortable. Breakfast was more than I expected.
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Pillow covers and toilet was dirty. Looks like the sheets were not changed.
Stayed 1 night in Sep 2023

6/10 Okay

Jamie

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around good place to stay.
Stayed 1 night in Aug 2023

8/10 Good

Jose

Stayed 2 nights in Aug 2023

6/10 Okay

Kelly

Business traveller
Disliked: Cleanliness, property conditions & facilities
Dirty walls. Put up do not disturb to keep staff out of my room while I was gone . They came in anyways. Broke down car in parking lot. Old mattress
Stayed 2 nights in Jul 2023
Response from Hotel Manager on 22 Jul 2023
Dear Kelly,Thank you for providing your feedback. We apologize for the negative aspects of your stay that impacted your overall experience. We value your input and will work diligently to address the issues you have raised. We hope to have the opportunity to regain your trust and provide you with a more enjoyable stay in the future.Sincerely,Hotel Manager

6/10 Okay

Laurie

Business traveller
Liked: Cleanliness, room comfort
Stay in Prescott Valley
Decent hotel. The front desk was helpful. The cleaning staff was rude.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 19 Jul 2023
Dear Laurie,Thank you for sharing your experience with us. We are glad to hear that you found our hotel in Prescott Valley to be decent and that the front desk was helpful. However, we apologize for the behavior of the cleaning staff. We will make sure to address this issue and take the necessary steps to improve our services. We appreciate your feedback and hope that you will consider staying with us again in the future.Sincerely, Hotel Manager

8/10 Good

Armando

Travelled with family
The property is good
Stayed 1 night in Jul 2023
Response from Hotel Manager on 2 Jul 2023
Dear Armando,Thank you for your positive feedback! We're glad to hear that you found our property to be good. We strive to provide a pleasant and enjoyable experience for our guests, and it's great to know that we met your expectations. We appreciate your support and look forward to welcoming you back in the future.Sincerely, Hotel Manager

8/10 Good

Jack

Liked: Staff & service, room comfort
Nice stay in Prescott Valley
This is a very nice little hotel room seemed clean till I took a look behind recliner. Looks like they don't move stuff when cleaning. overall enjoyed our stay and would stay again.
Stayed 1 night in Jun 2023
Response from Hotel Manager on 27 Jun 2023
Dear Jack,Thank you for taking the time to leave a review of your stay at our hotel in Prescott Valley. We're glad to hear that you found our hotel to be nice and enjoyed your overall stay. We apologize for any oversight in cleaning behind the recliner, and we appreciate your feedback. We'll make sure to address this with our housekeeping team to ensure thorough cleaning in all areas of the room. We value your business and look forward to welcoming you back on your future visits to the area.Sincerely, Hotel Manager

6/10 Okay

CHARLES

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
When I first got there no one was up front to check in. Then he argued with me the we had to pay the per fee even though my dog was a service animal. I told him it was illegal to charge for any type of service animal and I had to prove it to him and finally agreed not to charge me. I went to eat breakfast and was out of pretty much everything at 7:45 am, breakfast was from 6-9. The day I checked out the front lady sat on the phone talking to a family member instead of helping me and continued to talk to them as she checked me out. When I ask for a receipt she looked at me like I was crazy. I am a traveling softball parent and we have 3 more weekends in Prescott valley in the next 5 weeks needless to say I canceled all me reservations I pre booked with them. Oh and by the was the bedding was stained and the bathroom was not fully cleaned “GROSS” . 1 star for sure and I will spend an extra 15 per day to be at a hotel that is not nasty!!
Response from Hotel Manager on 26 Jun 2023
Dear CHARLES,We are sorry to hear that it was not as per your expectations and that nothing seemed to be right during your stay with us. We have seriously taken note of all the points mentioned in your review and will take the necessary steps to improve our guests' experiences and ensure that your next stay at our hotel will be a memorable one. Please visit us again.Sincerely,Hotel Manager

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Okay place
Stayed 1 night in Jun 2023
Response from Hotel Manager on 25 Jun 2023
Dear Steven,Thank you for your review and positive rating! We're glad to hear that you had an overall satisfactory experience during your stay. If there's anything specific, we can improve upon to make your next visit even better, please let us know. We value your feedback and hope to have the opportunity to serve you again in the future.Sincerely, Hotel Manager

2/10 Terrible

Shannon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Hotel Manager on 9 Jun 2023
Dear Shannon,Thank you for taking the time to leave us a rating. We are sorry to hear that your experience did not meet your expectations. If you have any specific feedback or concerns, please let us know so that we can improve our services and accommodations. We hope to have the opportunity to better meet your expectations in the future.Sincerely,Hotel Manager

4/10 Poor

Rachel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hotel Manager on 7 Jun 2023
Dear Rachel,Thanks for the stay, but it's sad to see the 2-star rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager

8/10 Good

Michele

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and spacious.
Stayed 2 nights in Jun 2023
Response from Hotel Manager on 7 Jun 2023
Dear Michele,Thank you for your feedback! We're glad to hear that you found the room to be clean and spacious. Providing a clean and comfortable environment for our guests is a top priority for us. We appreciate your positive comment and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

jqime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hotel Manager on 5 Jun 2023
Dear Jaime,Thanks for staying with us and for appreciating your stay with us by giving us a 5-out-of-5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Hotel Manager

8/10 Good

Julie

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Not so happy.
We didn't tell the front desk until we were leaving about the problems so they didn't have the opportunity to make it right. But when we went to use the shower it had hair in the tub along with on the bathroom floor. The second sink that was outside of the bathroom would not drain. The blow dryer did not work and one of the night stands had drink rings all over it. Thankfully the air worked great but the bed was lumpy. I was ok with the remodel that was going on at the hotel.
Stayed 1 night in May 2023
Response from Hotel Manager on 31 May 2023
Dear Julie,Thank you so much for taking the time to share your feedback about your stay with us. We're disheartened to hear about your experience during your stay with us. We pride ourselves on the cleanliness of the rooms and apologize that you did not find this to be the case during your stay. We would have appreciated the opportunity to address all of these issues while you were here. We would love a chance to host you again at the hotel so we can provide you with the five-star experience that you deserve.Sincerely, Hotel Manager