Suite, 1 King Bed, Non Smoking

Reviews of Clarion Pointe Prescott Valley

2.5 out of 5
Clarion Pointe Prescott Valley
7801 E Highway 69, Prescott Valley, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 101 out of 149 reviews" "
Rating 8 - Good. 28 out of 149 reviews" "
Rating 6 - Okay. 10 out of 149 reviews" "
Rating 4 - Poor. 4 out of 149 reviews" "
Rating 2 - Terrible. 6 out of 149 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Josh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff at the front. Place is clean and great location! All new and updated!
Stayed 2 nights in Mar 2024
Response from Robbin - GM on 27 Mar 2024
Thank you very much for your wonderful review and for choosing to stay with us at Clarion Pointe Prescott Valley. We are glad to hear that you found the room to be clean & comfortable and our staff friendly & accommodating. Thank you again for your feedback and we hope to see you again on your next visit to Prescott Valley.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and visit.
Stayed 1 night in Mar 2024
Response from Jericho - AGM on 23 Mar 2024
Thank you for the kind review of your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write your review.

6/10 Okay

Cory, Mesa

Liked: Staff & service
Stayed 4 nights in Mar 2024
Response from Jericho - AGM on 23 Mar 2024
Thank you for the kind review of your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write your review.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
A little hard to see from the road. Could use some better signage and lighting
Stayed 1 night in Mar 2024
Response from Jericho - AGM on 15 Mar 2024
Thank you for the kind review of your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write your review.

10/10 Excellent

Garrin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful
Stayed 3 nights in Mar 2024
Response from Jericho - AGM on 15 Mar 2024
I appreciate your review. I am so glad you enjoyed your stay and that our staff went above and beyond to make your experience memorable. I will be sure to pass along your kind comments. Thank you again for your feedback and we hope to see you again on your next visit to Prescott Valley.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were accomodating to our lg group. Understanding of our situation... the staff was just wonderful.
Stayed 2 nights in Mar 2024
Response from Jericho - AGM on 12 Mar 2024
Thanks for the review and your positive words about our staff. Our guests frequently get to know our entire staff and accommodations and feel like they are at home. We strive to provide accommodations that exceed our guest expectations on every visit, every day for every guest. Your positive feedback makes it all worth our efforts.

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s modern and new. Very inviting!
Stayed 1 night in Mar 2024
Response from Jericho - AGM on 5 Mar 2024
Thank you very much for your wonderful review. We are glad to hear that you found your room to be clean and our staff accommodating. We strive to provide clean, comfortable rooms and friendly service to every person who walks through our doors. We enjoyed having you as our guest and hope to see you again on your next trip to Prescott Valley.

10/10 Excellent

Shelby

Liked: Cleanliness, amenities, property conditions & facilities
Check in was easy and fast.
Stayed 1 night in Mar 2024
Response from Jericho - AGM on 5 Mar 2024
Thank you for the kind review of your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write your review!

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice clean and comfortable room. The staff were very nice and friendly. Will definitely stay there again.
Stayed 1 night in Feb 2024
Response from Robbin - GM on 27 Feb 2024
Thank you very much for your wonderful review and for choosing to stay with us. We are glad to hearthat you found the room to be clean & comfortable and our staff friendly & accommodating. Thank youagain for your feedback and we hope to see you again on your next visit to Prescott Valley.

6/10 Okay

John, North Las Vegas

Travelled with family
Liked: Staff & service
The beds were to hard, and the toliet was a lil dirty when we first checked in.
Stayed 2 nights in Feb 2024
Response from Jericho - AGM on 21 Feb 2024
I am sincerely sorry that you had issues during your stay. We have a double check system in place for our rooms every day to try and catch anything missed in cleaning. We will continue to do our best to ensure things do not slip through. I hope that you enjoyed your visit to Prescott Valley. Please stay with us again next time you are in town and give us the chance to provide you a better experience.

8/10 Good

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had requested an accessible room when I booked. None was available, but they did book us on the first floor. Staff was friendly and accommodating. When I requested hair conditioner and mentioned that the shower door was off track, they resolved each immediately.
Stayed 2 nights in Feb 2024
Response from Jericho - AGM on 21 Feb 2024
I appreciate your review. I am so glad you enjoyed your stay and that our staff went above and beyond to make your experience more comfortable. I will be sure to pass along your kind comments. I apologize that there was an issue with your shower door, however I am glad to hear that we were able to resolve it in a timely manner. Thank you for choosing to stay with us!

10/10 Excellent

Litsa st.

Stayed 1 night in Feb 2024
Response from Jericho - AGM on 20 Mar 2024
Thank you for the kind review of your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write your review.

6/10 Okay

april

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jericho - AGM on 21 Feb 2024
Thank you for the kind review of your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write your review.

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my first visit i stayed another time.
Stayed 1 night in Feb 2024
Response from Jericho - AGM on 7 Feb 2024
Thank you for your kind review! We are so happy to hear that you enjoyed your stay with us! We hope that you will come back and visit us again soon!

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the Choice Hotel brand. The hotel was on a main road and easily visible. The property is utilitarian on the outside, it has business and comfort on the inside. The check in desk was staffed with a very helpful young lady.
Stayed 1 night in Feb 2024
Response from Jericho - AGM on 5 Feb 2024
Thank you very much for your wonderful review and for choosing to stay with us. We are glad to hear that you found the room to be clean & comfortable and our staff friendly & accommodating. Thank you again for your feedback and we hope to see you again on your next visit to Prescott Valley!

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and quiet
Stayed 4 nights in Jan 2024
Response from Jericho - AGM on 30 Jan 2024
Thank you very much for your wonderful review and for choosing to stay with us. We are glad to hear that you found the room to be spacious & quiet! Thank you again for your feedback and we hope to see you again on your next visit to Prescott Valley!

10/10 Excellent

DENNIS, Chino Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pro is that hotel recently refurbished so most everything is new including the beds. Con is that location can be difficult to find, especially at night.
Stayed 2 nights in Jan 2024
Response from Jericho - AGM on 30 Jan 2024
Thank you for the kind review! We are so glad to hear that you enjoyed our new remodel and the bed was comfortable. We are looking into options on how to make it easier for our guests to find our location at night. We hope you will come back and see us soon!

10/10 Excellent

barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The newly renovated hotel was very nice staff friendly & breakfast was good
Stayed 2 nights in Jan 2024
Response from Jericho - AGM on 23 Jan 2024
Thank you very much for your wonderful review and for choosing to stay with us. We are glad to hearthat you found the room to be clean & comfortable and our staff friendly & accommodating. Thank youagain for your feedback and we hope to see you again on your next visit to Prescott Valley!

8/10 Good

Bonita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast did not have a lot of options. Chicken nuggets on breakfast bar as meat option was odd. No eggs.
Stayed 5 nights in Jan 2024
Response from Jericho - AGM on 23 Jan 2024
Thank you for the kind review of your recent stay at our property. The nuggets on our breakfast bar are filled with sausage, eggs and cheese. We try to offer as many options as possible. Your business is very important to usand we value your feedback. We hope that you will come back and see us again soon!

8/10 Good

Firozeh, Saratoga

Disliked: Property conditions & facilities
bare
Stayed 3 nights in Jan 2024
Response from Jericho - AGM on 23 Jan 2024
Thank you for the kind review of your recent stay at our property. Your business is very important to usand we value your feedback. By telling us what you liked about your stay and how we can improve, youare helping us deliver a superior experience for you and other guests in the future. We hope you willcome back and see us again soon. Thank you again for taking the time to write your review!

10/10 Excellent

Zack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple is Comfortable
Stayed 1 night in Dec 2023
Response from Jericho - AGM on 5 Jan 2024
Thank you for the kind review of your recent stay at our property. Your business is very important to usand we value your feedback. By telling us what you liked about your stay and how we can improve, youare helping us deliver a superior experience for you and other guests in the future. We hope you willcome back and see us again soon. Thank you again for taking the time to write your review.

8/10 Good

Nicole

Stayed 1 night in Dec 2023
Response from Jericho - AGM on 23 Jan 2024
Thank you for the kind review of your recent stay at our property. Your business is very important to usand we value your feedback. By telling us what you liked about your stay and how we can improve, youare helping us deliver a superior experience for you and other guests in the future. We hope you willcome back and see us again soon. Thank you again for taking the time to write your review.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jericho - AGM on 3 Jan 2024
Thank you for the kind review of your recent stay at our property. Your business is very important to usand we value your feedback. By telling us what you liked about your stay and how we can improve, youare helping us deliver a superior experience for you and other guests in the future. We hope you willcome back and see us again soon. Thank you again for taking the time to write your review.

8/10 Good

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor breakfast!
Stayed 3 nights in Dec 2023
Response from Jericho - AGM on 30 Dec 2023
Thank you for leaving a review. I apologize that we did not meet your expectations with our breakfast selection. We work very hard to provide a variety of items such as biscuits and gravy, sausage, egg and cheese breakfast nuggets, doughnuts, danishes, bagels, muffins, oatmeal, yogurt, cereal, waffles, etc. We are consistently making upgrades to provide new items and hope you will come back and give us another chance to provide you with the excellent service we strive for.

10/10 Excellent

Jocelyn

Stayed 1 night in Dec 2023
Response from Jericho - AGM on 23 Jan 2024
Thank you for the kind review of your recent stay at our property. Your business is very important to usand we value your feedback. By telling us what you liked about your stay and how we can improve, youare helping us deliver a superior experience for you and other guests in the future. We hope you willcome back and see us again soon. Thank you again for taking the time to write your review!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Someone was yelling in the hallway at midnight. This was very disruptive, this went on for 30 minutes.
Stayed 1 night in Dec 2023
Response from Jericho - AGM on 29 Dec 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entireteam, I would like to apologize for not exceeding your expectations. Your satisfaction is important to usand we will be using the feedback you gave us to implement improvements to ensure we offer a betterexperience for guests in the future. I hope that you will consider staying with us again so that we canhave another chance to provide you with a superior experience.

10/10 Excellent

Mari-Velazquez

Liked: Cleanliness
Everything was very clean 👍
Stayed 1 night in Dec 2023
Response from Jericho - AGM on 29 Dec 2023
Thank you very much for your wonderful review. We are glad to hear that you found our location clean and comfortable. We strive to provide clean, comfortable rooms and friendly service to every person who walks through our doors. We enjoyed having you as our guest and hope to see you again on your next trip to Prescott Valley.

8/10 Good

Kathleen

Stayed 2 nights in Dec 2023
Response from Jericho - AGM on 29 Dec 2023
Thank you for the kind review of your recent stay at our property. Your business is very important to usand we value your feedback. By telling us what you liked about your stay and how we can improve, youare helping us deliver a superior experience for you and other guests in the future. We hope you willcome back and see us again soon. Thank you again for taking the time to write your review.

10/10 Excellent

Anke

Stayed 1 night in Dec 2023
Response from Jericho - AGM on 29 Dec 2023
Thank you for the kind review of your recent stay at our property. Your business is very important to usand we value your feedback. By telling us what you liked about your stay and how we can improve, youare helping us deliver a superior experience for you and other guests in the future. We hope you willcome back and see us again soon. Thank you again for taking the time to write your review.

10/10 Excellent

Adela

Lot of noise from next door property very loud machine noise
Stayed 2 nights in Dec 2023
Response from Jericho - AGM on 23 Dec 2023
Thank you for the kind review of your recent stay at our property. Your business is very important to usand we value your feedback. By telling us what you liked about your stay and how we can improve, youare helping us deliver a superior experience for you and other guests in the future. We hope you willcome back and see us again soon. Thank you again for taking the time to write your review.

10/10 Excellent

Jennifer, Phoenix

Liked: Cleanliness, staff & service, amenities
This hotel has really upgraded since turning into a Clarion. It was very clean and quiet. The staff were all very nice and helpful. We loved how clean and modern the upgrades are.
Stayed 1 night in Dec 2023
Response from Jericho - AGM on 17 Dec 2023
Thank you very much for your wonderful review. We are glad to hear that you found your room to beclean and our staff accommodating. We strive to provide clean, comfortable rooms and friendly serviceto every person who walks through our doors. We enjoyed having you as our guest and hope to see youagain on your next trip to Prescott Valley

2/10 Terrible

Ted

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
In 35 years of traveling this is one of the worst hotels I have ever stayed at. The cost was $180 for the night which is extremely high for a budget hotel but everything was high given it was the evening of the Prescott Courthouse Christmas lighting. The only positives are the front desk lady (Julie) & in general they did a decent job keeping the rooms updated. However, when we got to our room the bathroom was dirty (floors and tub surround). We were tired & figured the rest of the room looked ok so rather than switch rooms, we'd deal with it & shower when we got home the next day. After being in bed for an hour or so, we could hear the loud moaning & groaning of the people next door, we banged on the door which quieted them down for a couple of minutes but this went on amazingly for over an hour at which point we complained to the front desk & they moved us to a different room. After moving everything to another room in the middle of the night we found the bathroom in this room was just as bad as the first but this time the wall had vomit or urine on it. Very early the next morning the people next door started going at it (walls are paper thin). We showed & texted the pictures to the front staff lady (Julie) & stated we wanted our money back. Julie apologized for the noise; agreed the rooms were disgusting; was going to send the photos to her boss (Jericho) to see how to give us our $ back since we already pd Expedia & Jericho would call us back; still waiting.
Stayed 1 night in Dec 2023
Response from Jericho - AGM on 11 Dec 2023
I am sincerely sorry that you had issues during your stay. We have a double check system in place for ourrooms every day to try and catch anything missed in cleaning. We will continue to do our best to ensurethings do not slip through. We are currently working on providing a remedy to the sound issues. I hope that you enjoyed your visit to Prescott Valley. Please stay with us again next time you are in town and give us the chance to provide you a better experience.

10/10 Excellent

Frederick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jericho - AGM on 11 Dec 2023
Thank you for completing the survey regarding your recent stay at our property. Your business isvery important to us and we value your feedback. We look forward to seeing you again on your next trip to Prescott Valley!

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you 🙏
Stayed 2 nights in Nov 2023
Response from Jericho - AGM on 5 Dec 2023
Thank you very much for your wonderful review and for choosing to stay with us. Your businessis very important to us and we continue to strive to improve our product based on our guest’s feedback.We look forward to welcoming you back the next time you visit Prescott Valley.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great stay clean quiet just what we needed
Stayed 1 night in Dec 2023
Response from Jericho - AGM on 5 Dec 2023
Thank you very much for your wonderful review. We are glad to hear that you found your room to beclean and quiet. We strive to provide clean, comfortable rooms and friendly serviceto every person who walks through our doors. We enjoyed having you as our guest and hope to see youagain on your next trip to Prescott Valley.

6/10 Okay

Tremayne

Stayed 1 night in Dec 2023
Response from Jericho - AGM on 5 Dec 2023
Thank you for the review of your recent stay at our property. Your business is very important to usand we value your feedback. By telling us what you liked about your stay and how we can improve, youare helping us deliver a superior experience for you and other guests in the future. We hope you willcome back and see us again soon.

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep your eyes open or you will dri e right past it. Friendly Staff a good place to crash for the night.
Stayed 1 night in Dec 2023
Response from Jericho - AGM on 5 Dec 2023
Thank you very much for your wonderful review and for choosing to stay with us. We are glad to hearthat you found the room to be clean & comfortable and our staff friendly & accommodating. Thank youagain for your feedback and we hope to see you again on your next visit to Prescott Valley!

4/10 Poor

Vanessa

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady that checked me in was great; but the one that checked us out was rude when we informed her that the room was very hot and we did not turn on the heater. I was on the first floor keep in mind facing the parking lot and instead of apologizing for the bad night she said why we didn’t prop the door open or the window. Yes we could have turned on the a/c but it still was rude for her to blame us for being uncomfortable in the room. The online description also stated that it was a 7 minute walk for the town center which is a lie as it’s a 4-6 minute drive. It also was difficult to get out onto the main road as you can only turn right and not left, which is an annoyance as you have to go in a circle to go places.
Stayed 1 night in Nov 2023
Response from Jericho - AGM on 30 Nov 2023
It is great to read that our associates go the extra step, however we accept that there are a few occasions that we miss the mark. On that note, we will most certainly take your feedback and review it with our team. Inthe meantime, thank you again for your comments, we look forward to welcoming you back again soon.

10/10 Excellent

Francene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable, staff very kind and friendly
Stayed 1 night in Nov 2023
Response from Jericho - AGM on 30 Nov 2023
Thank you very much for your wonderful review and for choosing to stay with us. We are glad to hearthat you found the room to be clean & comfortable and our staff friendly & accommodating. Thank youagain for your feedback and we hope to see you again on your next visit to Prescott Valley!

8/10 Good

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice, recently updated room. The staff was friendly and a continental breakfast was provided. I only wish there was a coffee pot in the room
Stayed 3 nights in Nov 2023
Response from Jericho - AGM on 30 Nov 2023
Thank you very much for your wonderful review and for choosing to stay with us. We are glad to hearthat you found the room to be clean & comfortable and our staff friendly & accommodating. Thank youagain for your feedback and we hope to see you again on your next visit to Prescott Valley!

10/10 Excellent

Jae Rya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and upgraded rooms.
Stayed 2 nights in Nov 2023
Response from Jericho - AGM on 27 Nov 2023
Thank you for the kind review of your recent stay at our property. Your business is very important to usand we value your feedback. We hope you willcome back and see us again soon.

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jericho - AGM on 27 Nov 2023
Thank you for the kind review of your recent stay at our property. Your business is very important to usand we value your feedback. We hope you willcome back and see us again soon.

6/10 Okay

paul

Travelled with family
Get what you pay for
Jess was perfect,great customer service skills.room was very clean but the beds were lumpy,the noise from the surrounding area woke us up,the walls are very thin and can hear every footstep, there was no pool but the add showed they had one,and the breakfast was terrible.the very bare minimum was available for breakfast.but the price point was very good but was hoping I got a great deal but I got what I paid for.but the staff was excellent.
Stayed 1 night in Nov 2023
Response from Jericho - AGM on 27 Nov 2023
Thank you very much for your wonderful review and for choosing to stay with us. We are glad to hearthat you found the room to be clean & comfortable and our staff friendly & accommodating. Thank youagain for your feedback and we hope to see you again on your next visit to Prescott Valley!

10/10 Excellent

Herman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, clean, quiet, recommend.
Stayed 1 night in Nov 2023
Response from Jericho - AGM on 27 Nov 2023
Thank you for the kind review of your recent stay at our property. Your business is very important to usand we value your feedback. By telling us what you liked about your stay and how we can improve, youare helping us deliver a superior experience for you and other guests in the future. We hope you willcome back and see us again soon. Thank you again for taking the time to write your review.

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!!!
This hotel is very conveniently located for me. The staff was very friendly and helpful. The place is very clean, and very comfortable. Breakfast was included. I was very happy with my choice. No complaints!
Stayed 1 night in Nov 2023
Response from Jericho - AGM on 27 Nov 2023
Thank you very much for your wonderful review and for choosing to stay with us. We are glad to hearthat you found the room to be clean & comfortable and our staff friendly & accommodating. Thank youagain for your feedback and we hope to see you again on your next visit to Prescott Valley!

10/10 Excellent

Javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff, really clean, just excellent overall
Stayed 1 night in Nov 2023
Response from Jericho - AGM on 27 Nov 2023
Thank you very much for your wonderful review and for choosing to stay with us. We are glad to hearthat you found the room to be clean & comfortable and our staff friendly & accommodating. Thank youagain for your feedback and we hope to see you again on your next visit to Prescott Valley!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 1 night in Nov 2023
Response from Robbin - GM on 19 Nov 2023
Thank you for the kind review of your recent stay at our property. Your business is very important to usand we value your feedback. By telling us what you liked about your stay and how we can improve, youare helping us deliver a superior experience for you and other guests in the future. We hope you willcome back and see us again soon. Thank you again for taking the time to write your review.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice. Floors could be cleaner. That's it.
Stayed 1 night in Nov 2023
Response from Robbin - GM on 19 Nov 2023
Thank you for the kind review of your recent stay at our property. Your business is very important to usand we value your feedback. By telling us what you liked about your stay and how we can improve, youare helping us deliver a superior experience for you and other guests in the future. We hope you willcome back and see us again soon. Thank you again for taking the time to write your review.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good. Only complaint was the floors were dirty. I know this because I spilled some water & cleaned it up with a rag. Twice. Once in the breakfast area. Dirty floor. And once in my room. Dirty floor. Both rags were filthy. Other than that everything was great.
Stayed 1 night in Nov 2023
Response from Robbin - GM on 16 Nov 2023
I am sincerely sorry that you had issues during your stay. We have a double check system in place for ourrooms every day to try and catch anything missed in cleaning. We will continue to do our best to ensurethings do not slip through. I hope that you enjoyed your visit to Prescott Valley. Please stay with us again nexttime you are in town and give us the chance to provide you a better experience.

8/10 Good

Travis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For a quick getaway, the room was nice and the facilities were clean. I liked the smart TV that allowed us to stream our shows without needing to log in. Also enjoyed the free breakfast. My only complaint is the noise from the carwash behind the building. Luckily it doesn't run all night, but they do start at 7 AM per the website.
Stayed 1 night in Nov 2023
Response from Robbin - GM on 16 Nov 2023
Thank you for the kind review of your recent stay at Clarion Pointe Prescott Valley. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to write your review.