Jess was perfect,great customer service skills.room was very clean but the beds were lumpy,the noise from the surrounding area woke us up,the walls are very thin and can hear every footstep, there was no pool but the add showed they had one,and the breakfast was terrible.the very bare minimum was available for breakfast.but the price point was very good but was hoping I got a great deal but I got what I paid for.but the staff was excellent.