Reception

Reviews of Prague Centre Plaza

3 out of 5
Prague Centre Plaza
Fugnerovo nam. 1, Prague

Reviews

7.6

Good

Rating 10 - Excellent. 78 out of 292 reviews" "
Rating 8 - Good. 104 out of 292 reviews" "
Rating 6 - Okay. 71 out of 292 reviews" "
Rating 4 - Poor. 25 out of 292 reviews" "
Rating 2 - Terrible. 14 out of 292 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Florian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Shalini

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Dima

Liked: Cleanliness, staff & service, property conditions & facilities
They are all very nice and accommodating. Check in was easy and smooth and they even accommodated that I was ill and gave me an hour extra to rest before check out. Highly recommend
Stayed 2 nights in Dec 2023

10/10 Excellent

Cassie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

Diana

Stayed 6 nights in Oct 2023

6/10 Okay

Olga

Stayed 1 night in Oct 2023
Response from Ilona on 6 Nov 2023
Dear guest, thank you for your stay in our hotel and for your review. It will be a pleasure to welcome you next time . Best regards, ILona, reception

6/10 Okay

Andrea

Liked: Cleanliness
So so
I did not like much. When I've arrived the guy in the reception did not reply my hello, the room had the window in the roof, so I could not open it on the first night because the rain, the breakfast was cheap quality. Most of all I felt a bit cheated because I thought there was the transfer to the airport included in the price as written in Hotels.com web-site but the desk guy told me that they mean by that "the would make a call to a taxi."...alright. The positive points are the good location and the room was tidy and clean.
Stayed 2 nights in Oct 2023

10/10 Excellent

ANGELICA, tukwila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, comfortable, close to transportation to go to main points, good breakfast. I recommend it.
Stayed 2 nights in Oct 2023

4/10 Poor

David

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not a place I would stay again
Fortunately, we had a room facing the inner courtyard, so we did not have to deal with the loud street noise that some others have complained about. However, we found the the breakfast buffet to be a catastrophe. I wish I had taken pictures. I suppose that hotels must offer some warm food items to satisfy a criteria for hotels.com and other booking agencies. It would be better if this hotel did not offer any warm items. They are a waste of food. There was only once eggs in four days and these had large pieces of tomato in so that they were pink and disgusting. All four days there was bacon or speck that was undercooked. On the three days that there were no scrambled eggs, there was either frozen vegetables from a bag left to get ever softer, broccoli with cheese on top that was disgusting and got ever softer, and some disgusting other vegetable assortment left to get ever softer and softer. Thankfully, there was bread, cheese and ham or cold cuts. The breakfast room attendants won't even let you take a cup of coffee up to your room. No, this is the worst breakfast buffet I have seen yet in Europe after many years of travelling no question. I do not recommend this hotel though it is convenient to the old town and well connected to public transportation. I give this joint a NO WAY JOSE.
Stayed 4 nights in Sep 2023
Response from Ilona on 9 Oct 2023
Dear guest, thank you for your stay in our hotel. We are sorry that you have not been very happy with the breakfast served.As you mentioned - we are trying to offer more different items - hot and cold - to make satisfied all the guests. At the time of your stay, we had two groups in the hotel. Unfortunately it could happen that you came shortly after them and therefore the selection could have been shorter. We are sorry about that. Kind regards, Ilona , reception

10/10 Excellent

Gerald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Work
Working!
Stayed 2 nights in Sep 2023
Response from Ilona on 11 Oct 2023
Dear guest, thank you for your nice feedback. We are pleased that you have enjoeyd your stay. Best regards and see you next time. Ilona, reception

10/10 Excellent

Tolga

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and everything went smooth. Exactly what you want after a long drive.
Stayed 2 nights in Sep 2023
Response from Ilona on 11 Oct 2023
Dear guest, thank you for your stay with and for your nice review. It will be a pleasure for us to welcome you again next time. Best regards, Ilona, reception

8/10 Good

Erik

Stayed 2 nights in Aug 2023
Response from Ilona on 4 Oct 2023
Dear guest, thank you for your visit and for a nice review. It will be nice to welcome you next time in the future. Best regards, Ilona, reception

6/10 Okay

Irina

Liked: Cleanliness, staff & service
Disliked: Room comfort
Clean, but matress was do hard and not comfy
Stayed 2 nights in Aug 2023
Response from Ilona on 4 Oct 2023
Dear guest, thank you for your stay with us. It will be pleasure for us to welcome you next time. Best regards, Ilona, reception

10/10 Excellent

Samuel

Liked: Cleanliness
Good
Stayed 3 nights in Aug 2023
Response from Ilona on 26 Sept 2023
Dear guest, thank you for your visit in our hotel and nice review. See you next time. Best regards, Ilona, reception

8/10 Good

Galina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 7 nights in Jul 2023
Response from Ilona on 9 Aug 2023
Good afternoon, thank you and see you next time... Best regards, Ilona, reception

8/10 Good

Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean basic hotel. Good standard. Rooms clean and comfortable. Lots of choice for breakfast. Nice and local to the centre.
Stayed 3 nights in Jul 2023
Response from Ilona on 9 Aug 2023
Good afternoon, thank you for your stay and for your nice review. It will be pleasure for us to welcome you again next time. Best regards, Ilona, reception

2/10 Terrible

Amit

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Ilona on 7 Aug 2023
Dear guest, thank you for your stay with us and for your review. We are sorry that you are not happy with your stay. It would be nice to inform us what exactly was bad in order we could get better. Best regards, Ilona, reception

2/10 Terrible

ankit

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Ilona on 18 Jul 2023
Dear guest, thank you for staying with us and for your review. We are sorry that you are not satisfied, but it would be nice if you could inform us what exactly was terrible in order we could get better for the next time. Best regards, Ilona, reception

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic hotel. Excellent breakfast. Just a short walk to the metro. Traffic noise was a bit of a problem but I guess that some rooms don't face onto the street so might be better.
Stayed 2 nights in Jun 2023
Response from Ilona on 20 Jun 2023
Dear guest, thank you for your stay in our hotel and for your nice review. We are very pleased that you enjoyed your time in Prague although a bit of noise in the city centre. Best regards, Ilona, reception

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was lovely the staff were excellent it was the waiting around for my room after booking in. Breakfast was nice but would of been nice if there was some bacon but everything was great. The staff were helpful when it was getting around Prague
Stayed 1 night in Jun 2023
Response from Ilona on 13 Jun 2023
Dear guest, thank youf staying with us and for your nice review. We are really pleased that you have been satisfied. All the best to you and see you next time. Best regards, Ilona, reception

10/10 Excellent

Tomas

Stayed 1 night in Jun 2023
Response from Ilona on 9 Jun 2023
Dobrý den, děkujeme za Váš pobyt v našem hotelu a jsme velmi potěšeni, že jste byli spokojeni. Budeme se tešit příště. Hezký den, Ilona, recepce

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Nice hotel, comfortable stay
Stayed 4 nights in Apr 2023
Response from Ilona on 3 May 2023
Dear guest, thank you for your nice review, we are very pleased that you liked the stay with us. Best regards, Ilona, reception

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Although the property of on the corner of a busy street, my room window was above a small but pretty park. Decent breakfast offerings. Clean, with friendly staff
Stayed 1 night in Apr 2023
Response from Ilona on 3 May 2023
Dear guest, thank you for your stay in our hotel and for your nice review. We are really pleased that you enjoyed your time in Prague. Looking forward to your next stay in the future, best regards, Ilona, reception

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Este hotel está bien cerca de la zona vieja y más turística de Praga, estuve dos noches y no tuve necesidad de usar transporte público porque a todas partes se iba caminando y además está cómo a 1.5 kilómetros de la estación de trenes. También en este hotel puedes vivir la experiencia del spa de cerveza Bernard.
Stayed 3 nights in Apr 2023
Response from Ilona on 3 May 2023
Dear guest, thank you for your nice review, we are pleased that you enjoyed the time in Prague and in the hotel. Best regards, Ilona, reception

4/10 Poor

Justin

Liked: Cleanliness
Pretty rough stay
50/50 chance I had hot water or not in the shower and the sink. The noise level was pretty high and even had people running up and down the halls knocking on all guest’s doors. The in-room telephone does not actually contact the front desk at all. Overall pretty disappointing.
Stayed 7 nights in Feb 2023
Response from Ilona on 8 Mar 2023
Dear Mr Justin, thank you for your review and we are sorry that you are disappointed from your stay. It is really a pity that you never come to front desk during your stay to tell us that there is is something wrong. There was a few options how to help, we could also change your room to be in different part of hotel. Also if you do not inform us while you are here, we can not solve out the problem with hot water. Hopefully everything will get better next time :-) Best regards, Ilona, reception

10/10 Excellent

Vlasta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Karel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with beer-spa, near the citycentre.
Stayed 1 night in Oct 2022
Response from Ilona on 13 Oct 2022
Good morning, thank you for staying with us and for nice review. Best regards, Ilona, reception

8/10 Good

Peter J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Great location ... just a 3 minute walk to the subway and a 5 minute walk to the trams.
Stayed 3 nights in Aug 2022

8/10 Good

Lucie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was mainted well, kept clean. There was always staff on hand. There was air-conditioning for the hot weather and the beds were extremely clean.
Stayed 2 nights in Jul 2022

10/10 Excellent

Luis

Stayed 2 nights in Jul 2022

4/10 Poor

Manpreet

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Disappointing experience
Hotel was clean and the room was okay. BUT it was so damn hot and there was no fan or AC in the rooms. It was impossible to sleep in that heat. On the top of that, it was SO NOISY because of a very busy road by the hotel. You HAVE to open the windows because there’s no fan or AC, but you couldn’t sleep because of the noise. The Whirlpool didn’t work. Otherwise the breakfast was good and the staff was okay. If you are sensitive to heat (it was 35 degrees!!), I wouldn’t recommend you to stay in this hotel.
Stayed 4 nights in Jul 2022

6/10 Okay

Marija

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
A lot of noise around the property, no a/c included(they charge an extra €4 per day!!!! Breakfast buffet is plain and not a lot of space if you don’t come early for breakfast!!!
Stayed 11 nights in May 2022

8/10 Good

Janis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to stay
Very good place, near is metro and bus stop where can catch 910 night bus to airport. Hotel is clean and comfortable, very good breakfast, possible to order breakfast box, when check-out is in the night.
Stayed 5 nights in Apr 2022

6/10 Okay

Gareth

Travelled with partner
Liked: Cleanliness, property conditions & facilities
.
Stayed 4 nights in Apr 2022

8/10 Good

Kaloyan

Travelled with family
Liked: Property conditions & facilities
Stayed 4 nights in Apr 2022

10/10 Excellent

YAVUZ

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stuff was super friendly and helpful. I would prefer same place next time. It was clean and breakfast was also good.
Stayed 1 night in Mar 2022

10/10 Excellent

Renata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
I stayed for 3 nights,first night I was in the room facing to the main road,very noisy,then I asked to be moved into the room facing to the back. The staff was very helpful, so I could have nice quiet sleep.Breakfast was good ,you can find a bit of everything what you like. If you like making coffee at your room,bring one with you.They are having the issue with the suply,as I was told.Well you won't have any coffee in the room. Except of this,perfect location,friendly staff,close to the town,metro,tram.I enjoyed the stay.
Stayed 3 nights in Feb 2022

10/10 Excellent

Ragnar Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2022

10/10 Excellent

SJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wpuld stay again
Very comfortable and good breakfast
Stayed 1 night in Oct 2021

8/10 Good

Oluwasegun

Liked: Cleanliness, property conditions & facilities, room comfort
Good stay, comfortable bed
My stay at this hotel was good. Comfortable bed
Stayed 1 night in Sep 2021

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for 1 night stay!
Cozy room, perfectly cleaned except one shelf in the bathroom. Place was quiet. Breakfast was good..maybe I expected little bit more..but you can choose from warm/cold offer..you can find the basic offer there. Only from the basic there is missing scambled eggs (they have just boiled eggs) and fruits and insted of juice there is some fruity soft drink :) For 1 night stay it's good enough.
Stayed 1 night in Sep 2021

10/10 Excellent

michal

Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable. People were kind. Breakfast was excellent. Easy to get to metro and then around the city from the location.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good property. Very clean. Good points: location, clean hotel, clean rooms and cleaned every day. Bad points : check in coudl have been easier. There were language barriers.
Stayed 6 nights in Oct 2019

6/10 Okay

Mel

Average
Average hotel.15 mins walk from Wenceslas Square. Poor breakfast, and don't be late because it will be gone.
Stayed 2 nights in Nov 2019

8/10 Good

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing building, large rooms
Great property. Worth the extra walk. Very friendly staff
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean, and friendly! Would definitely stay again!
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Prague centre Plaza Hotel review
Please note that the spa is not free for guests, the rooms at the front are noisy because of the main road. There was only enough coffee in the room for 2 coffees and the hotel refused to provide more.
Stayed 2 nights in Dec 2018

6/10 Okay

Diane

Liked: Cleanliness, room comfort
A nice place to stay for a cheap night, that’s about it.
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Hi there . Me and friend stay in hotel plaza in March .it was nice clean warm and cosy . Good breakfast choice. Thanks for reading .
Stayed 7 nights in Mar 2018
Response from Michal Volny - Sales Manager on 12 Apr 2018
Hello, thank you very much for your review..