Exterior

Reviews of Courtyard by Marriott Poughkeepsie

3 out of 5
Courtyard by Marriott Poughkeepsie
2641 South Road/Route 9, Poughkeepsie, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 518 out of 1004 reviews" "
Rating 8 - Good. 333 out of 1004 reviews" "
Rating 6 - Okay. 105 out of 1004 reviews" "
Rating 4 - Poor. 31 out of 1004 reviews" "
Rating 2 - Terrible. 17 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was professional and helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great. The lobby was so nice, with comfortable couches and several places to relax. I like the cafe a lot. The staff was friendly and professional. Everyone was very kind and welcoming. Parking was very convenient. This was a good place to stay. I would stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

casey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tv in room did not always work.
Stayed 2 nights in Feb 2024
Response from Lori on 19 Feb 2024
Thank you for letting us know about this. We appreciate you staying with us.

10/10 Excellent

Tamara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Feb 2024
Response from Lori on 19 Feb 2024
Thank you for staying with us !

6/10 Okay

keenan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Lori on 5 Feb 2024
Thank you for staying with us.

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean property with friendly staff.
Stayed 1 night in Jan 2024
Response from Lori on 5 Feb 2024
Thank you for your kind comments. We look forward to hosting your stay again in the future.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant staff and clean comfortable room.
Stayed 2 nights in Jan 2024
Response from Lori on 5 Feb 2024
Thank you for choosing our hotel for your stay!

10/10 Excellent

Eric, Geneva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lori on 5 Feb 2024
Thank you for rating us a 5 out of 5 - we are pleased that you enjoyed your stay.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lori on 5 Feb 2024
Thank you for staying with us in our newly renovated hotel! We hope that you enjoyed all the updates.

10/10 Excellent

Elvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel. Great Staff. Awesome Hotel.
Stayed 2 nights in Jan 2024
Response from Lori on 5 Feb 2024
Thank you for staying with us!

10/10 Excellent

Caitlin, Portland

Stayed 2 nights in Jan 2024
Response from Lori on 19 Feb 2024
Thank you staying with us

8/10 Good

Ann

Stayed 3 nights in Dec 2023
Response from Lori on 5 Feb 2024
Thank you!

10/10 Excellent

Ramon

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lori on 17 Jan 2024
We appreciate your feedback. Thank you for staying with us!

8/10 Good

Patrick, Boca Raton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a good location
Stayed 4 nights in Dec 2023
Response from Lori on 17 Jan 2024
We are pleased that you enjoyed our hotel

8/10 Good

Patrick

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lori on 3 Jan 2024
Thank you for staying with us !

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Lori on 3 Jan 2024
We are so pleased that you enjoyed your stay - Thank you for rating us a 5 out of 5!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lori on 3 Jan 2024
We appreciate you taking the time to rate your stay. Thank you for giving us your feedback and rating us a 5 of 5.

6/10 Okay

Bernard

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Fair
It was fair. Front seat not responsive to lost key.
Stayed 1 night in Dec 2023
Response from Lori on 3 Jan 2024
We are sorry to hear that you had a lost key. Please contact us directly at 845 485 6336 if we may assist you further.

10/10 Excellent

Gary

Stayed 1 night in Dec 2023
Response from Lori on 17 Jan 2024
Thank you for staying with us!

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
It’s new and very nice
Stayed 1 night in Dec 2023
Response from Lori on 3 Jan 2024
We are pleased that you enjoyed our new and recent updates to our property.

10/10 Excellent

Charlene

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lori on 3 Jan 2024
Thank you for reviewing your experience! We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lori on 3 Jan 2024
Thank you for your review of 10 out of 10! We are so pleased that you enjoyed your stay with us.

6/10 Okay

Patricia

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Facility was fine, but with what seemed an indifferent staff, no breakfast & a restaurant that was limited to all but inedible soup & toasted cheese sandwich, we would never return to a courtyard by Marriott. After a long day, we were very disappointed in the Lack of niceties.
Response from Lori on 19 Feb 2024
Thank you for sharing your feedback. Some of our brands do offer complimentary breakfast - unfortunately that is not a standard offering at a Courtyard hotel. We are sorry that you did not have an opportunity to enjoy our custom breakfast menu.

10/10 Excellent

nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff and comfortable bed.
Stayed 2 nights in Dec 2023
Response from Lori on 3 Jan 2024
Our friendly staff thank you for your kind comments and review of our property. We hope to see you again soon.

10/10 Excellent

Benjamin, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lori on 3 Jan 2024
Thank you for staying with us!

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night great
Very clean, quiet.
Stayed 1 night in Nov 2023
Response from Lori on 3 Jan 2024
We are so pleased that your stay was quiet and comfortable. We appreciate your feedback and look forward to welcoming you back.

4/10 Poor

Michele

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Room was not made up 2 of the 4 days we stayed!!!!!
Stayed 4 nights in Nov 2023
Response from Lori on 17 Jan 2024
We are so sorry your experience was disappointing. We do provide housekeeping services based on guest preferences reviewed at check in. We apologize for any miscommunication and look forward to making it up to you on a return stay.

10/10 Excellent

YARY

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Lori on 17 Jan 2024
Thank you for staying with us and providing your review.

4/10 Poor

Roxan, Poughkeepsie

The lobby is beautiful but the rooms don’t match the unique and updated designs of the lobby.
Response from Lori on 17 Jan 2024
We are sorry that you did not enjoy the decor and design of our newly renovated guest rooms. Should you return to the area we would be happy to offer guest room alternatives that may better meet your needs.

10/10 Excellent

eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was perfect location would have liked if I could have mid it had a electrical charger for my EV car
Stayed 1 night in Nov 2023
Response from Lori on 17 Jan 2024
Thank you for your response. We look forward to installing and EVC in the future.

8/10 Good

Kerry

Travelled with family
Paying extra for what turned out to be pre-packaged individual, warmed-over servings was a mistake. It was not made to order as I was led to expect.
Stayed 1 night in Nov 2023
Response from Lori on 19 Nov 2023
Thank you for your review. We believe you may be referring to the breakfast items in our Bistro. We do make all our breakfast entrees on property. Some items are prepared in advance by our staff and assembled in the beginning of the meal period to the quickest service time possible.

10/10 Excellent

Yesenia, New York

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly, accomodating and extremely helpful. I really appreciate it.
Stayed 1 night in Nov 2023
Response from Lori on 19 Nov 2023
Thank you for your kind review, we appreciate your business.

10/10 Excellent

majdi, Minneapolis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Nov 2023
Response from Lori on 19 Nov 2023
Thank you for mentioning the great customer service that you received by our staff. They work hard to ensure each guest stay is flawless.

10/10 Excellent

Susan

Very nice
Stayed 1 night in Nov 2023
Response from Lori on 19 Nov 2023
Thank you for mentioning your satisfaction with our property. Our staff work hard to ensure each guest stay is flawless.

10/10 Excellent

Judith

Comfortable try oom
Stayed 2 nights in Nov 2023
Response from Lori on 19 Nov 2023
Thank you for your review and for choosing our hotel. We are pleased that you were comfortable in your room.

8/10 Good

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Lori on 19 Nov 2023
Thank you for staying with us!

8/10 Good

Joshua, Brooklyn

Travelled with group
Good but no microwave
Stayed 1 night in Oct 2023
Response from Lori on 19 Nov 2023
Thank you for sending over your review of our property. Please let us know in the future if you would like a microwave and we will have one delivered to your room.

8/10 Good

Kerri, Ossining

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked that it was clean & in a great location
Stayed 1 night in Oct 2023
Response from Lori on 19 Nov 2023
Thank you for mentioning the cleanliness of our property. Our staff work hard to ensure each guest stay is a great one.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel — clean and fairly new. Our room even had a balcony. We would stay there again.
Stayed 1 night in Oct 2023
Response from Lori on 19 Nov 2023
Thank you for sharing your experience. we hope to see you again!

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lori on 19 Nov 2023
Thank you for staying with us - we hope to see you again soon!

10/10 Excellent

Kimberly Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Oct 2023

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’d come back again!
Your service team was amazing & extremely friendly. Clean rooms, nice amenities .We would have appreciated more thorough signing throughout the facility. We had difficulties navigating. Also a complimentary breakfast would have been a bonus but we did find wonderful diners to eat in.
Stayed 2 nights in Oct 2023

10/10 Excellent

Nancy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very nice to stay here. Staff and guests were friendly, like staying with family. Room was excellent and very comfortable beds, and clean.
Stayed 1 night in Oct 2023

4/10 Poor

Allen

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Be careful about your reservations
Despite the fact that we had made and had confirmed reservations for TWO rooms when we got there the clerk behind the desk told us one of the rooms had been canceled and the hotel was fully booked. After my protest he got the manager who was very nice and managed to find another room for us
Stayed 2 nights in Oct 2023

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place… Thank you!
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Freshly renovated with helpful staff
Newly renovated and very crisp and clean. The woman who checked us in asked which floor/side of the building we would like and showed us a map with all the closest access points. Very quiet, except a few kids running down the halls at midnight and we were on the other side of the ice machine, which was convenient, but loud when the compressor kicked on. Had a balcony, mini fridge, and microwave so we were able to save a little money by cooking some prepacked food for dinner.
Stayed 1 night in Sep 2023

8/10 Good

Susan

Stayed 2 nights in Sep 2023

8/10 Good

Samantha

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really great
Stayed 1 night in Sep 2023