West End View Suite | Balcony view
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Reviews of Riverside Hotel

3.5 out of 5
Riverside Hotel
Moo Cow Trail, Portsmouth, Saint John Parish

Reviews

9.2

Wonderful

Rating 10 - Excellent. 17 out of 25 reviews" "
Rating 8 - Good. 6 out of 25 reviews" "
Rating 6 - Okay. 1 out of 25 reviews" "
Rating 4 - Poor. 1 out of 25 reviews" "
Rating 2 - Terrible. 0 out of 25 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

7.6/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

CHERMINA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were really big, clean and comfortable. Staff were extremely helpful. Minor inconveniences were addressed timely. The kitchenette was a nice touch to the room. Inclusion of a lift and planned exterior upgrades will better position this facility. A great experience altogether.
Stayed 6 nights in Feb 2024
Response from Riverside on 19 Feb 2024
Thanks for sharing your honest reviews. We are happy you enjoyed your stay with us. Cheers

8/10 Good

Alexandre, Irvine

Liked: Cleanliness, staff & service, property conditions & facilities
Steven, his wife, and staff were very attentive and helpful throughout our whole stay. We highly recommend staying at the hotel which is a short walk from the diving center, a couple of restaurant options and 15-20 minutes (walk) from Portsmouth proper
Stayed 4 nights in May 2023
Response from Riverside on 11 May 2023
Hi Alexandre,Thanks for sharing your honest reviews. We are happy you enjoyed your stay with us. Cheers

8/10 Good

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Suites are nice. Furniture is comfortable. Good air conditioning. Nice restaurants in the area. Not particularly easy to access the beach or get groceries. Having to climb three flights of steep stairs to get to our room should have been mentioned in the advertisement.
Stayed 5 nights in Mar 2023
Response from Riverside on 5 Apr 2023
Hi Rhonda,Thanks for your review. we were happy to serve you and make your stay here pleasant.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and welcoming. Made sure to remember my name
Stayed 5 nights in Mar 2023
Response from Riverside on 24 Mar 2023
Hi Paul, Thanks for your kind review. We are happy you enjoyed your stay.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is situated between Portsmouth and Picard Beach. The beach is accessible from only a five minute walk away. The hotel itself is really clean and the Asian restaurant on the ground floor is great. Next door, the Infinity restaurant right beside the little river is an excellent place for a meal. Great place to stay!
Response from Riverside on 18 Jan 2023
Hi ThomasWe're happy that you love the hotel and was able to access the beach within a short time. Thanks for your honest review.Cheers

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Riverside on 16 Oct 2022
Dear PeterThank you for taking time off to do this review. We appreciate your opinion. We were happy to assist you.Cheers

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean & spacious
Stayed 2 nights in Oct 2022
Response from Riverside on 5 Oct 2022
Dear AmandaWe appreciate your review. It's our pleasure to know that our guest are comfortable and satisfied.

10/10 Excellent

Miranda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a lovely time staying at this resort. The staff was very friendly, helpful, and caring. The room was lovely and was decorated very beautifully for our anniversary, which was really grateful. The only issues which wasnt major for us was that the knob to turn on and off the shower kept falling off but that was the least, everything else was excellent and we had a lovely time.
Stayed 5 nights in Jul 2022
Response from Riverside on 18 Jul 2022
Hi Miranda We appreciate your honest feedback. Thanks for drawing to our attention the shower knob concern. We're happy that everything was excellent. Cheers

6/10 Okay

Ellise

Liked: Staff & service
Stayed 2 nights in Apr 2022

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious rooms on edge of town
Massive rooms which were also very clean. Chinese/local restaurant downstairs which provides a good range of food at decent prices. Biggest plus are that the owners and front desk staff are willing to help in whatever way they can - was a pleaaure to stay here.
Stayed 2 nights in Dec 2021
Response from Riverside Hotel on 19 Dec 2021
Dear Hayley Season Greetings! Thank you for your review. We take pride is ensuring that our guest enjoy their stay at Riverside Hotel. Feel free to contact us in the future if needs be. Cheers Management and staff of Riverside Hotel

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Stay
Great location walking distance to both Portsmouth and Picard. Beautiful river runs alongside the property. Fantastic restaurant on the first floor. Many amenities and very clean.
Stayed 7 nights in Jun 2021
Response from Riverside Hotel on 31 Aug 2021
Thank you for your kind review Nathan! We do hope to serve you again!

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay.
We stayed here for 8 nights in March 2021. The hotel was easy to find and well located for Portsmouth (close enough to walk in to Portsmouth, but far enough away to be quiet. The hotel is situated down a quiet side road with balconies looking out on the river. We had a self catering apartment which cooker, microwave etc. There was limited utensils for cooking but the owner soon provided things when we needed them. There is a good restaurant associated with the hotel and the Chinese food we had from there was excellent.
Stayed 8 nights in Mar 2021
Response from Riverside Hotel on 7 Apr 2021
Thank You Sarah, for your kind review. We are happy to hear that you enjoyed your stay at the Riverside Hotel. We do hope to serve you again Happy Touring!! -Riverside Hotel

10/10 Excellent

Bogdan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet, and comfortable.
The apartment was clean, quiet, and comfortable. Air conditioning works and is quiet. Living looks great. The temperature of the water coming from the shower can be set to a desired temperature and the water comes out at that temperature within 5 seconds. The kitchen has all needed pots, glasses, plates and utensils. The quality of the food at the restaurant was average, but breakfast (all choices include eggs) was included. Overall, I am a satisfied customer, particularly for the price I paid per night, a little below $100.
Stayed 5 nights in Jan 2021
Response from Riverside Hotel on 19 Jan 2021
Dear Mr Bogdan We appreciate your reviews, thanks. We were happy to serve you and do come again. Cheers

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
My stay was exactly what I needed. Peace and quiet... Good rest! I will definitely stay there again.
Stayed 1 night in Oct 2020
Response from Riverside Hotel on 29 Oct 2020
Thank You Diana for your wonderful review. We are pleased that you enjoyed your stay. Hope to see you soon again!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely fantastic. What a premise. Exceptional. Staff were great and
Stayed 4 nights in Mar 2020
Response from Riverside Hotel on 19 Mar 2020
Thank you so much for your review Anthony. We hope to see you soon in the near future. Your presence will always be welcome. Riverside Hotel

10/10 Excellent

Verified traveller

Stayed 5 nights in Feb 2020
Response from Riverside Hotel on 19 Feb 2020
Thank you for your kind review. Hope to see you again soon!

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra service och fina moderna lägenheter. Lite tråkigt läge då det inte går att bada närmast hotellet. 1000m söderut fanns badstrand.
Stayed 2 nights in Feb 2024
Response from Riverside on 29 Feb 2024
Hi Peter,We appreciate your honest review. We were very happy to serve you.All the best.

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cet hôtel située dans une région agréable .
Hôtel correct, a proximité d'une rivière qui rend le séjour agréable, reposant. Hôtel propre, avec une restauration relativement correcte, un personnel parlant pour certain français, créole et anglais. Bon rapport qualité/ prix.
Stayed 3 nights in Feb 2024
Response from Riverside on 19 Feb 2024
Hi Alex, Thanks for your review. we were happy to serve you and make your stay here pleasant.Cheers

10/10 Excellent

Roobens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from Riverside on 7 Mar 2023
Thank you Roobens. We appreciate your review we were happy to serve you. Cheers

10/10 Excellent

jesper

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flot lejlighed
Stor rummelig og flot lejlighed med en skøn beliggenhed ved en flod lige udenfor døren. Utrolig hjælpsom personale og service med alting.
Stayed 2 nights in Jan 2023
Response from Riverside on 21 Jan 2023
Hi Jesper, We appreciate your review and rating. We pride in making our customers stay pleasurable and memorable. We're happy that you enjoyed your stay with us. Cheers, Janella.

10/10 Excellent

Baptiste

Stayed 3 nights in Dec 2022
Response from Riverside on 9 Jan 2023
Hi BaptisteThanks for the review. We were happy to make your stay pleasant.

4/10 Poor

Lars Toft

Disliked: Property conditions & facilities
Very basic in a bad location
Basic hotel in quite a bad location. Lots of noise from construction work nearby and absolutely nothing going on in this area. The nearby area near the beach is full of old trash. Hotel room was nice even though everything is written in Chinese.
Stayed 2 nights in Jul 2022
Response from Riverside on 13 Jul 2022
Dear Lars We appreciate your honest review and is deeply sorry about the noise from the construction. Cheers

10/10 Excellent

Lemmy, Berlin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant mit guter Auswahl im Hotel. Nicht teuer. Super sauber, wechselt Euro, vermittelt Fahrer/Guides, Wäscheservice.
Stayed 5 nights in Mar 2020
Response from Riverside Hotel on 20 Mar 2020
Greetings Lemmy Thank you for the positive review. We were happy and it was our pleasure serving you. We strive to make our clients stay fun, relaxing and pleasurable. Cheers Riverside Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Riverside Hotel on 12 Feb 2020
Thank you for your response.

10/10 Excellent

Magali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Front Desk on 4 Sept 2019
Riverside Hotel would like to thank our guest for using us for their hosing and lodging needs here in the Caribbean. We know that their stay was wonderful and we wish to see them again