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Our room was quite dirty when we checked in. Dried urine around bottom of toilet, potato chips on the rug and a dirty sheet still on the pull out couch mattress. Also, the pool was murky looking with quite a few hair balls floating around. We made the most out of our stay but would not book this hotel again.
We had a full suite with complete kitchen, only thing they forgot to check was the refrigerator; previous occupant had leftover food left behind. The location was perfect and within walking to our activities. Valet parking available for a cost but worth not having to feed the meters.
Elaine
Stayed 1 night in Jan 2024
Response from Front Desk Team on 29 Feb 2024
Thank your for the glowing review! We are glad you enjoyed our property.
Dear Ellen, Thank you for taking the time to review us! We are glad to hear you were satisfied with your stay and we look forward to seeing you again in the near future! Sincerely, Residence Inn by Marriott Portsmouth Downtown/ Waterfront
Very nice and very clean hotel, would definitely stay here again. Thank you!
Michael
Stayed 1 night in Jan 2024
Response from Shea on 14 Jan 2024
Dear Michael, Thank you for taking the time to share your experience with us! We are so pleased to hear you enjoyed our nice and clean hotel! We look forward to seeing you stay with us again in the near future. Sincerely, Residence Inn by Marriott Portsmouth Downtown/ Waterfront
Dear Cheryl, Thank you for taking the time to review us! We are so glad to hear you enjoyed your stay with us and we hope to see you stay here while you are in the area again! Sincerely, Residence Inn by Marriott Portsmouth Downtown/ Waterfront
Hotel located very centrally. Easy to get around enjoy the local sights and many shops and restaurants. Room very spacious and well appointed. Nice kitchenette with microwave, dishwasher and fridge.
Families were having a great time at the pool and running all around the hotel. Dogs also out on holiday!
Staff helpful and polite.
Parking in town and at the hotel expensive.
Patricia M
Stayed 2 nights in Dec 2023
Response from Shea on 6 Jan 2024
Dear Patricia, Thank you for taking the time to review us! We are pleased to hear you were satisfied with your stay as we do our very best to ensure each guest has a great stay! We hope that you will stay here again while you are in the area next! Sincerely, Residence Inn by Marriott Portsmouth Downtown/ Waterfront
6/10 Okay
Maria
26 Dec 2023
Maria
Stayed 1 night in Dec 2023
Response from Shea on 6 Jan 2024
Dear Maria, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we look forward to seeing you again in the near future. Sincerely, Residence Inn by Marriott Portsmouth Downtown/ Waterfront
Room didn’t feel very clean.
Noise from next room after 10pm was never addressed .
One elevator broken. Very busy
Customer Service is Excellent.
Verified traveller
Stayed 1 night in Dec 2023
8/10 Good
C.Joseph
20 Dec 2023
C.Joseph
Stayed 2 nights in Dec 2023
Response from Shea on 14 Jan 2024
Dear Joseph, Thank you for taking the time to review us! We are glad to hear you enjoyed your stay with us and we hope to see you again! Sincerely, Residence Inn by Marriott Portsmouth Downtown/ Waterfront
Location and property were outstanding as well as the staff
Daniel
Stayed 2 nights in Dec 2023
Response from Shea on 6 Jan 2024
Dear Daniel, Thank you for taking the time to share your experience with us! We are pleased to hear we could meet your needs throughout your stay and our staff met your expectations! We hope that you will stay here again in the near future. Sincerely,Residence Inn by Marriott Portsmouth Downtown/ Waterfront
Dear Christopher, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your stay with us and we hope to see you again soon! Sincerely, Residence Inn by Marriott Portsmouth Downtown/ Waterfront
Dear Maureen, Thank you for taking the time to review us! We are pleased to hear you were satisfied with your stay and the location of our hotel met your needs! We hope that you will visit us again in the near future. Sincerely,Residence Inn by Marriott Portsmouth Downtown/ Waterfront
8/10 Good
Kristen
Travelled with family
5 Nov 2023
Location was great !
Kristen
Stayed 1 night in Nov 2023
Response from DORA on 7 Nov 2023
Thank you for choosing to stay with us!
10/10 Excellent
Christine
Travelled with partner
29 Oct 2023
Liked: Amenities
So close to all area restaurants and bars
Christine
Stayed 2 nights in Oct 2023
Response from Dora on 7 Nov 2023
Thank you for choosing to stay with us!
8/10 Good
Stephen
Travelled with partner
23 Oct 2023
Liked: Cleanliness, staff & service
Room and entire hotel was very very clean. Breakfast was somewhat disappointing due to limited selection and poor quality. (Overcooked and dry).
Stephen
Stayed 1 night in Oct 2023
Response from Shea on 6 Jan 2024
Dear Stephen, Thank you for reviewing us! We are so pleased to hear you enjoyed your stay with us and the cleanliness of our spaces satisfied you! We look forward to seeing you again in the near future! Sincerely, Residence Inn by Marriott Portsmouth Downtown/ Waterfront
Dear Katheen, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we hope to see you again in the near future. Sincerely, Residence Inn by Marriott Portsmouth Downtown/ Waterfront
Nice area and conveniently located to shopping, restaurants and museum. If you have a car be prepared to valet it, no hotel parking.
Jan
Stayed 1 night in Sep 2023
Response from Shea on 6 Jan 2024
Dear Jan, Thank you for taking the time to share your experience with us! We are pleased to hear we could satisfy you throughout your stay and our location worked best for you! We hope that you will stay here again in the near future. Sincerely, Residence Inn by Marriott Portsmouth Downtown/ Waterfront
10/10 Excellent
Robert
24 Sept 2023
Robert
Stayed 2 nights in Sep 2023
Response from Shea on 6 Jan 2024
Dear Robert, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we hope to see you again in the near future. Sincerely, Residence Inn by Marriott Portsmouth Downtown/ Waterfront
Dear Larry, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we hope to see you again in the near future! Sincerely,Residence Inn by Marriott Portsmouth Downtown/ Waterfront
10/10 Excellent
Gaetano
Business traveller
19 Sept 2023
Nice and clean room
Gaetano
Stayed 2 nights in Sep 2023
Response from Shea on 21 Sept 2023
Dear Gaetano, Thank you for taking the time to review us! We are glad to hear you enjoyed our nice and clean spaces! We hope that you will stay here again in the near future. Sincerely, Residence Inn by Marriott Portsmouth Downtown/ Waterfront
Dear Thomas, Thank you for taking the time to share your experience with us! We are pleased to hear you enjoyed your stay with us and we hope to see you again soon. Sincerely, Residence Inn by Marriott Portsmouth Downtown/ Waterfront
Dear Margaret, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we hope you will stay here again in the near future. Sincerely, Residence Inn by Marriott Portsmouth Downtown/ Waterfront
Dear Daniel, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay and you were satisfied with us stay! We hope to see you again in the near future! Sincerely, Residence Inn by Marriott Portsmouth Downtown/ Waterfront
The hotel is in a perfect area, quiet, and yet walkable to the town center in minutes. Very friendly staff. Basic fast breakfast options. The room had a few things missing but nothing that changed the stay, I would recommend this hotel I would stay there again.
SUSAN
Stayed 2 nights in Aug 2023
Response from Shea on 7 Sept 2023
Dear Susan, Thank you for taking the time to review us! We are pleased to hear you enjoyed your time with us and that our location worked well for you! We hope that you will stay here again in the near future. Sincerely, Residence Inn by Marriott Portsmouth Downtown/ Waterfront
Great location with nice facilities and friendly staff. Local restaurants were excellent.
Robert
Stayed 3 nights in Aug 2023
Response from Shea on 21 Aug 2023
Dear Robert, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we are glad that our location and friendly staff satisfied you! We hope to see you stay here again in the near future.