Exterior

Reviews of Holiday Inn Express Hotel & Suites Rochester, an IHG Hotel

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 510 out of 884 reviews" "
Rating 8 - Good. 257 out of 884 reviews" "
Rating 6 - Okay. 63 out of 884 reviews" "
Rating 4 - Poor. 23 out of 884 reviews" "
Rating 2 - Terrible. 31 out of 884 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful, great staff and my daughter loved the pool !
Stayed 1 night in Mar 2024

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean a bit dated in but with a free buffet breakfast, clean rooms and. Friendly staff. 5 stars
Stayed 1 night in Mar 2024

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Sweet staff
Stayed 1 night in Mar 2024

8/10 Good

Jillian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been here multiple times. Definitely one of our favorites in the area. Especially with the kids!
Stayed 1 night in Mar 2024

10/10 Excellent

Nicholas

Liked: Property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024

6/10 Okay

david

Stayed 1 night in Mar 2024

8/10 Good

david

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 1 night in Mar 2024

10/10 Excellent

Brian

Stayed 1 night in Feb 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Property is great my kids love the room
Stayed 1 night in Mar 2024

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel and will keep going back!
Stayed 1 night in Feb 2024

10/10 Excellent

Mary E

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay in way to skiing. Nice rooms! Great restaurant choices very near by.
Stayed 1 night in Feb 2024

2/10 Terrible

Heather

Air conditioner in my room was loud and didn’t work
Stayed 1 night in Feb 2024

10/10 Excellent

Reagan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best oasis for my work travel. They were so kind and everything was great!
Stayed 3 nights in Feb 2024

10/10 Excellent

Ellen, las vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay staff super helpful. Pool clean and well maintained breakfast nice. 25 coffee
Stayed 2 nights in Feb 2024

10/10 Excellent

Julie

Stayed 1 night in Feb 2024

6/10 Okay

Jamie, Freedom

Stayed 2 nights in Jan 2024

8/10 Good

Karen

Stayed 2 nights in Jan 2024

10/10 Excellent

marcus

Stayed 2 nights in Dec 2023

10/10 Excellent

Susanna, Brockton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation!!
Overall, we had a great stay. We had great family time playing chess in the lobby, swimming in the pool and relaxing in the hot tub. Breakfast had a great selection of food for each family member. We did have a slight problem with the heat/AC unit being extremely noisy in the morning, but the staff was very accommodating and found another room to move us to that was close to our original room. The staff all around were friendly and helpful. We had a lovely vacation!
Stayed 2 nights in Dec 2023

10/10 Excellent

Stephanie

Stayed 1 night in Dec 2023

10/10 Excellent

Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly and ample safe parking.
Stayed 1 night in Dec 2023

10/10 Excellent

Dwight

Stayed 2 nights in Dec 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Patrick, Chicago

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet with clean rooms. Dining close by
Stayed 1 night in Dec 2023

10/10 Excellent

Kerry

Stayed 1 night in Dec 2023

10/10 Excellent

Dennis

Travelled with group
Great Stay
Very clean and comfortable, great breakfast, friendly staff, great pool area as well, definitely stay again.🤗
Stayed 2 nights in Nov 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Samantha FOM on 14 Nov 2023
Dear Lisa,Thank you for taking the time to tell us about your experience at Holiday Inn Express and for your continued loyalty to the IHG brand. We use this feedback to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Samantha Shover Front Desk Manager

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Samantha FOM on 14 Nov 2023
Dear Lauren,Thank you for taking the time to tell us about your experience at Holiday Inn Express and for your continued loyalty to the IHG brand. We use this feedback to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Samantha Shover Front Desk Manager

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
All the employees we encountered where very friendly!! The lady doing breakfast made the pancakes even better for a little lady!!!! Staff was very friendly!!!
Stayed 1 night in Nov 2023
Response from Samantha FOM on 12 Nov 2023
Dear Danielle,Thank you for taking the time to tell us about your experience at Holiday Inn Express. We are pleased to hear that you enjoyed your stay with us! We use your feedback to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Samantha Shover Front Desk Manager

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Oct 2023
Response from Samantha FOM on 31 Oct 2023
Dear Irene.Thank you for taking the time to tell us about your experience at Holiday Inn Express. We are so pleased to hear that you enjoyed your stay with us! Please know that your feedback is extremely valuable to us. We use this feedback to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Samantha Shover Front Desk Manager

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Samantha FOM on 31 Oct 2023
Dear Donald,Thank you for taking the time to tell us about your experience at Holiday Inn Express. We are so pleased to hear that you enjoyed your stay with us! Please know that your feedback is extremely valuable to us. We use this feedback to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express..Sincerely,Samantha Shover Front Desk Manager

10/10 Excellent

timothy

Clean and friendly staff
Stayed 1 night in Oct 2023
Response from Samantha FOM on 27 Oct 2023
Dear Timothy,Thank you for taking the time to tell us about your experience at Holiday Inn Express. We are ecstatic to hear that you enjoyed your stay with us! We use your feedback to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.-Samantha ShoverFront Office Manager

8/10 Good

Erica

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Samantha FOM on 21 Oct 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express. We are so happy to hear that you enjoyed your stay with us! The feedback that we receive is extremely valuable to us, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Samantha Shover Front Desk Manager

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Samantha FOM on 13 Oct 2023
Dear Dawn,Thank you for taking the time to tell us about your experience at Holiday Inn Express. We are very pleased to hear that you enjoyed your stay with us. Your feedback is extremely valuable to us, so that we are able to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Thank You Samantha ShoverFront Office Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Samantha FOM on 7 Oct 2023
Thank you for taking the time to tell us about your experience at Holiday Inn. We are pleased to hear your stay with us was pleasant. We use the feedback we receive to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Samantha Shover Front Desk Manager

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for our travel
Stayed 1 night in Sep 2023
Response from Samantha FOM on 30 Sept 2023
Dear William,Thank you for taking the time to tell us about your experience at Holiday Inn Express. We delighted to hear that you enjoyed your stay with us. The feedback you provide to us is extremely valuable to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Thank You,Samantha ShoverFront Office Manager

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place, loved everything
Stayed 2 nights in Sep 2023
Response from Samantha FOM on 30 Sept 2023
Dear Nicole,Thank you for taking the time to tell us about your experience at Holiday Inn Express. We delighted to hear that you enjoyed your stay with us. The feedback you provide to us is extremely valuable to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Thank You,Samantha ShoverFront Office Manager

8/10 Good

Edward, Tyrone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained property with updated decor. Staff was awesome and helpful.
Stayed 2 nights in Sep 2023
Response from Samantha FOM on 30 Sept 2023
Dear Edward,Thank you for taking the time to tell us about your experience at Holiday Inn Express. We delighted to hear that you enjoyed your stay with us. The feedback you provide to us is extremely valuable to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Thank You,Samantha ShoverFront Office Manager

6/10 Okay

Jason

Stayed 2 nights in Sep 2023
Response from Samantha FOM on 13 Oct 2023
Dear Jason,Thank you for taking the time to tell us about your experience at Holiday Inn Express. We are very pleased to hear that you enjoyed your stay with us. Your feedback is extremely valuable to us, so that we are able to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Samantha Shover Front Desk Manager

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around excellent
Stayed 1 night in Sep 2023
Response from Samantha FOM on 30 Sept 2023
Dear Gregory,Thank you for taking the time to tell us about your experience at Holiday Inn Express. We delighted to hear that you enjoyed your stay with us. The feedback you provide to us is extremely valuable to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Thank You,Samantha ShoverFront Office Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
The bathroom we started it was less than stellar, the tub was poorly repaired and had tiles/shelves falling off the wall
Stayed 1 night in Sep 2023
Response from Samantha FOM on 30 Sept 2023
Dear Anonymous,Thank you for taking the time to tell us about your experience at Holiday Inn Express. We delighted to hear that you enjoyed your stay with us. The feedback you provide to us is extremely valuable to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Thank You,Samantha ShoverFront Office Manager

10/10 Excellent

Nathaniel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern looking
Stayed 1 night in Sep 2023
Response from Samantha FOM on 17 Sept 2023
Dear Nathaniel,Thank you for taking the time to tell us about your experience at Holiday Inn Express ROCHESTER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Thank You Samantha ShoverFront Office Manager

10/10 Excellent

Edna S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Regrets.
Excellent one night stay. One of the best I’ve had in quite some time. Easy access to Lake Winnipesaukee, White Mountains, sea coast and UNH. Shopping and dining across the street. Couldn’t do any better than this. Great breakfast, easy check in and out. You can’t go wrong staying here.
Stayed 1 night in Sep 2023
Response from Samantha FOM on 16 Sept 2023
Dear Edna S,Thank you for taking the time to tell us about your experience at Holiday Inn Express. We are happy to hear that you enjoyed your stay with us! The feedback you provide us is extremely valuable to be able to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Samantha Shover Front Desk Manager

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Samantha FOM on 16 Sept 2023
Dear Brendan,Thank you for taking the time to tell us about your experience at Holiday Inn Express. We are happy to hear that you enjoyed your stay with us! The feedback you provide us is extremely valuable to be able to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Samantha Shover Front Desk Manager

10/10 Excellent

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice !!
Stayed 1 night in Sep 2023
Response from Samantha FOM on 16 Sept 2023
Dear Rodney,Thank you for taking the time to tell us about your experience at Holiday Inn Express. We are happy to hear that you enjoyed your stay with us! The feedback you provide us is extremely valuable to be able to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Samantha Shover Front Desk Manager

10/10 Excellent

Angela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is awesome and the facility is beautiful!
Stayed 1 night in Sep 2023
Response from Samantha FOM on 16 Sept 2023
Dear Angela,Thank you for taking the time to tell us about your experience at Holiday Inn Express. We are happy to hear that you enjoyed your stay with us! The feedback you provide us is extremely valuable to be able to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Samantha Shover Front Desk Manager

10/10 Excellent

Deb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked our room location. Only issue was that the A/C unit looked like it needs updating
Stayed 2 nights in Sep 2023
Response from Samantha FOM on 16 Sept 2023
Dear Deb,Thank you for taking the time to tell us about your experience at Holiday Inn Express. We are happy to hear that you enjoyed your stay with us! The feedback you provide us is extremely valuable to be able to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Samantha Shover Front Desk Manager

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
....
Stayed 1 night in Aug 2023
Response from Samantha FOM on 2 Sept 2023
Dear Mercedes,Thank you for taking the time to tell us about your experience at Holiday Inn Express. We are pleased to hear that you enjoyed your stay with us! The feedback that you give us extremely valuable, and we use it to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express