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Reviews of AC Hotel by Marriott Portsmouth

3.5 out of 5
AC Hotel by Marriott Portsmouth
299 Vaughn Street, Portsmouth, NH

Reviews

9.2

Wonderful

Rating 10 - Excellent. 514 out of 724 reviews" "
Rating 8 - Good. 124 out of 724 reviews" "
Rating 6 - Okay. 40 out of 724 reviews" "
Rating 4 - Poor. 27 out of 724 reviews" "
Rating 2 - Terrible. 19 out of 724 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about the hotel, the sitting area with the fireplace, the rooftop bar was beautiful food and beverages were great. I will definitely be coming back!
Stayed 1 night in May 2024
Response from Trevor C on 21 May 2024
Thank you for sharing your feedback! We would love you to return anytime. Have a great day!

10/10 Excellent

Kathlyn

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Shea on 14 May 2024
Dear Kathlyn, Thank you for reviewing us! We are thrilled to hear you enjoyed your time with us and we hope to see you again in the near future. Sincerely, AC Hotel by Marriott Portsmouth

6/10 Okay

Judith, Everett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Shea on 14 May 2024
Dear Judith, Thank you for taking the time to review us! We are thrilled to hear you enjoyed your time here with us. We hope that you will stay here again as we do our very best to ensure each guest is satisfied with their stay! We look forward to seeing you again soon. Sincerely, AC Hotel by Marriott Portsmouth

10/10 Excellent

Haresh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Shea on 14 May 2024
Dear Haresh, Thank you for taking the time to review us! We are glad to hear you enjoyed your stay here with us and we hope to see you again in the near future. Sincerely, AC Hotel by Marriott Portsmouth

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities
Comfortable stay for work and downtown
Stayed 2 nights in May 2024
Response from Shea on 14 May 2024
Dear Mark, Thank you for reviewing us! We are thrilled to hear we were able to accommodate you throughout your time here with us. We look forward to seeing you again in the near future! Sincerely, AC Hotel by Marriott Portsmouth

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will recommend.
Stayed 2 nights in Apr 2024
Response from Shea on 14 May 2024
Dear James, Thank you for taking the time to review us! We are thrilled to hear you enjoyed your time here as we appreciate your recommendations! We hope to see you again in the near future! Sincerely, AC Hotel by Marriott Portsmouth

10/10 Excellent

LILIAN DJAMILA

Stayed 1 night in Apr 2024

2/10 Terrible

Dominick

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
NA
Stayed 2 nights in Apr 2024
Response from Shea on 14 May 2024
Dear Dominick, Thank you for reviewing us. We are sorry to hear you had this experience with us. We do our very best to ensure each guest is satisfied with their stay! We hope to see you give us another chance in the near future. Sincerely, AC Hotel by Marriott Portsmouth

10/10 Excellent

Christian, Fairfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Shea on 14 May 2024
Dear Christian, Thank you for reviewing us! We are glad to hear you enjoyed your time with us as we hope to accommodate you again in the near future! Sincerely, AC Hotel by Marriott Portsmouth

10/10 Excellent

Sara

Stayed 1 night in Apr 2024
Response from Shea on 14 May 2024
Dear Sara, Thank you for taking the time to share your experience here! We are glad to hear you enjoyed your time as we hope that you will stay with us again in the near future! Sincerely, AC Hotel by Marriott Portsmouth

10/10 Excellent

Jeff

Stayed 1 night in Apr 2024
Response from Shea on 14 May 2024
Dear Jeff, Thank you for reviewing us. We are thrilled to hear you enjoyed your stay with us! We hope to see you again in the near future again! Sincerely, AC Hotel by Marriott Portsmouth

10/10 Excellent

Mathieu

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay had a nice roof top restaurant and bar.
Stayed 1 night in Apr 2024
Response from Shea on 8 Apr 2024
Dear Mathieu, Thank you for taking the time to review us! We are grateful that you shared your experience with us. We hope to see you again in the near future so we can accommodate you soon! Sincerely, AC Hotel by Marriott Portsmouth

10/10 Excellent

Leslie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and super convenient to walk to stores and restaurants would recommend staying here!
Stayed 1 night in Mar 2024
Response from Shea on 4 Apr 2024
Dear Leslie, We value you sharing your experience with us. We are happy to hear that you had a great time during your stay and that we were able to meet your needs! We hope to have the opportunity to meet you again soon! Sincerely, AC Hotel by Marriott Portsmouth

8/10 Good

Barbara

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for a visit to Portsmouth, NH
Stayed 3 nights in Mar 2024
Response from Shea on 8 Apr 2024
Dear Barbara, Thank you for taking the time to review us! We are so glad to hear our location satisfied you being in the center of town! We hope that you will stay here again in the near future! Sincerely, AC Hotel by Marriott Portsmouth

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with great bar and restaurant on top. Wish more frequent towels change at room if you stay for 2days.
Stayed 3 nights in Dec 2023
Response from Shea on 4 Apr 2024
Dear Jose, Thank you for taking the time to share your experience with us! We are thrilled to hear you enjoyed our amenities and we look forward to seeing you again in the near future! Sincerely, AC Hotel by Marriott Portsmouth

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, staff and location
Stayed 1 night in Mar 2024
Response from Shea on 4 Apr 2024
Dear Denise, We appreciate you reviewing us! We are glad to hear you had a great experience during your stay and that our staff and location satisfied you! We hope to meet you once again! Sincerely, AC Hotel by Marriott Portsmouth

10/10 Excellent

Leanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Shea on 20 Feb 2024
Dear Leanne, Thank you for taking the time to review us! We are glad to hear you enjoyed your stay with us! We hope that you will stay here again in the near future! Sincerely, AC Hotel by Marriott Portsmouth

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Shea on 20 Feb 2024
Dear Robert, Thank you for sharing your experience with us! We are glad to hear you enjoyed your stay with us and that we could accommodate you throughout your time! We look forward to seeing you again in the near future! Sincerely, AC Hotel by Marriott Portsmouth

10/10 Excellent

Scott

Stayed 1 night in Feb 2024
Response from Shea on 20 Feb 2024
Dear Scott, Thank you for taking the time to share your experience here with us! We are glad that we could satisfy you throughout your stay and we look forward to seeing you again in the near future! Sincerely, AC Hotel by Marriott Portsmouth

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Shea on 20 Feb 2024
Dear Michael, Thank you for taking the time to review us! We are pleased to hear we could accommodate you throughout your stay and we hope that you will visit us again soon! Sincerely, AC Hotel by Marriott Portsmouth

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Shea on 20 Feb 2024
Dear Richard, Thank you for taking the time to review us! We are glad to hear you enjoyed your time here and that we could satisfy you throughout your stay! We hope that you will visit us again soon! Sincerely, AC Hotel by Marriott Portsmouth

10/10 Excellent

Yong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Shea on 19 Feb 2024
Dear Yong, Thank you for taking the time to review us! We are pleased to hear you were satisfied with your stay and we hope that you will visit us again in the near future! Sincerely, AC Hotel by Marriott Portsmouth

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property near the Arts Space and not far from downtown. Very well designed and we enjoyed the lively lobby bar.
Stayed 1 night in Feb 2024
Response from Cindy on 9 Feb 2024
Hi Adam,From the area to our great bar, so very pleased you enjoyed your stay. Thank you for choosing us , as we know you have many choices. Sincerely,AC Hotel Portsmouth

6/10 Okay

Brad

Stayed 1 night in Feb 2024
Response from Shea on 8 Apr 2024
Dear Brad, We appreciate you giving us the benefit of your experience. We are glad to hear you enjoyed your time with us as we hope that you will visit us again in the near future! Sincerely,AC Hotel by Marriott Portsmouth

10/10 Excellent

JANICE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed there for a wedding so did not make use of the location, but the rooms were clean, whole place was renovated and comfortable
Response from Cindy on 9 Feb 2024
Hi Janice,Glad you could join us for the wedding event. Clean and comfy is what we like to hear, so glad you enjoyed your stay. See you soon!AC Hotel Portsmouth

10/10 Excellent

JANICE

Stayed 2 nights in Feb 2024
Response from Shea on 8 Apr 2024
Dear Janice, Thank you for reviewing us! We are pleased to hear you enjoyed your stay here with us as we do our very best to provide a great experience to each of our guests! We hope to see you stay here again in the near future! Sincerely,AC Hotel by Marriott Portsmouth

8/10 Good

Jo-Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Cindy on 6 Feb 2024
Hi Jo-Anne,Glad you enjoyed your stay, thank you for letting us know.Sincerely,AC Hotel Portsmouth

8/10 Good

Matthew

Stayed 2 nights in Jan 2024
Response from Shea on 8 Apr 2024
Dear Matthew, Thank you for taking the time to review us! We are pleased to hear that you enjoyed your time here with us and we hope that you will stay here again in the near future. Sincerely, AC Hotel by Marriott Portsmouth

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Rooftop igloo is cool and bar. Great walking distance to all shopping and restaurants.
Stayed 2 nights in Jan 2024
Response from Cindy on 29 Jan 2024
Dear Sandra,Thank you for the 5 stars. So glad you enjoyed the rooftop igloo and bar and all the local shopping and restaurants you have to choose. So glad you stayed with us and thank you so much.Sincerely,AC Hotel Portsmouth

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Cindy on 6 Feb 2024
Hi Dina,Thank you for the 5 stars, always makes or day.Sincerely,AC Hotel Portsmouth

8/10 Good

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay:)
Stayed 2 nights in Jan 2024
Response from Cindy on 29 Jan 2024
Hi Michael,So glad you had a great stay, thank you for staying with us. Sincerely,AC Hotel Portsmouth

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
$40 valet, very limited self park options. Post Covid lack of housekeeping. Minor but careless issue, toilet paper holder coming off the wall. Lightning in room poor.
Stayed 2 nights in Jan 2024
Response from Cindy on 29 Jan 2024
Hi Mark,Appreciate the feedback so we know where to focus. We will make the changes needed and thank you for taking the time to help us improve. Sincerely,AC Hotel Portsmouth

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and free parking on the street!
Stayed 1 night in Jan 2024
Response from Cindy on 6 Feb 2024
Hi Pam,Makes our day to know you had the best stay; and parking too! Hope to see you back soon. Sincerely,AC Hotel Portsmouth

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Cindy on 6 Feb 2024
Dear Guest,Thank you for staying with us, so glad you had the best stay! Sincerely,AC Hotel Portsmouth

10/10 Excellent

LisaMarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Shea on 10 Jan 2024
Dear Lisa, Thank you for taking the time to review us! We are so pleased to hear you were satisfied with your stay as we hope to see you again in the near future! Sincerely, AC Hotel by Marriott Portsmouth

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown and very clean.
Stayed 2 nights in Dec 2023
Response from Cindy on 6 Jan 2024
Hi Peter,So glad you enjoyed your visit and liked both location ad how clean we keep the property. We appreciate the review very much.Sincerely,AC Hotel Portsmouth

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Shea on 10 Jan 2024
Dear Melissa, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your stay with us and we look forward to seeing you again in the near future! Sincerely,AC Hotel by Marriott Portsmouth

10/10 Excellent

Shelbee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience and very clean
Stayed 1 night in Dec 2023
Response from Cindy on 6 Jan 2024
Hi Shelbee,So glad you had the best stay, makes our day. Come back again soon.Sincerely,AC Hotel Portsmouth

10/10 Excellent

Oneta

Stayed 1 night in Dec 2023
Response from Shea on 10 Jan 2024
Dear Oneta, Thank you for taking the time to review us! We are so glad to hear you enjoyed your stay with us and we look forward to seeing you again in the near future. Dear AC Hotel by Marriott Portsmouth

8/10 Good

Norman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time even though it was a short stay.
Stayed 1 night in Dec 2023
Response from Cindy on 6 Jan 2024
Hi Norman,So very glad you enjoyed your visit, next time stay longer. We sure hope we see you back soon.AC Hotel Portsmouth

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
The stay was amazing. The hotel is very clean and offers variety of different activities such as great food and drinks and is located in a very convenient location and close to so many restaurants in downtown Portsmouth.
Stayed 1 night in Dec 2023
Response from Cindy on 6 Jan 2024
Hi Alma.Love that you had an amzing stay, we loved having you. People love our location and all there is to do in the area. Glad you did too.Happy 2024! AC Hotel Portsmouth

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Shea on 10 Jan 2024
Dear Cheryl, Thank you for taking the time to review us! We are glad to hear you were satisfied with your stay and we look forward to seeing you again in the near future! Sincerely,AC Hotel by Marriott Portsmouth

10/10 Excellent

kelly

Stayed 1 night in Dec 2023
Response from Shea on 10 Jan 2024
Dear Kelly, Thank you for reviewing us! We are so pleased to hear you enjoyed your stay with us and we look forward to seeing you again in the near future! Sincerely, AC Hotel by Marriott Portsmouth

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Went to Portsmouth for a show at the Music Hall and stayed a few nights. Located in the waterfront district and Walkable to several restaurants and local shops. As for service, the tv needed a reboot when we arrived. Less than 10 minutes from calling the front desk to watching tv. Very friendly too.
Stayed 2 nights in Dec 2023
Response from Shea on 20 Dec 2023
Dear Donald, Thank you for taking the time to review us! We are glad our location satisfied you with many places within walking distance! We hope that you will stay here again while you are in this area! Sincerely, AC Hotel by Marriott Portsmouth

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Shea on 20 Dec 2023
Dear Terry, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we could meet your expectations throughout your time here! We hope you visit us again in the near future.

4/10 Poor

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Kristen on 18 Dec 2023
Dear Elizabeth, Thank you for taking the time to review us. Your review is valuable to us and we would love to hear more about your recent stay. I hope you allow us the opportunity to provide you with the experience you deserve during your next visit to the area. Best Wishes, Kristen

8/10 Good

Devon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had trouble with the check in process and getting over charged otherwise a great experience. Super clean and good amenities. Staff was very nice.
Stayed 1 night in Dec 2023
Response from Shea on 10 Jan 2024
Dear Devon, Thank you for taking the time to review us! We are glad to hear your enjoyed our clean spaces and great amenities! We hope that you will stay here again in the near future! Sincerely, AC Hotel by Marriott Portsmouth

4/10 Poor

Dwight

Liked: Cleanliness
Disliked: Staff & service, room comfort
Don’t waste your money here !
First, the front desk girl was very nice and accommodating. But the room and this hotel are devoid of any character and everything is basic grey , walls, flooring, etc, very boring. The bed was hard and there was no place to sit except a pullout couch with no ottoman and very hard and uncomfortable, your basic Big Lots convertible couch. Cheap. Worst of all, I went to take a shower before bed at around 11 and the hot water took about 5 minutes to come through. Then the shower would not shut off completely so I called the desk and they said we don’t have an “engineer “ available until 8 am, would you like to switch rooms? After we’re already unpacked and ready for bed. So we had to listen to the water running all night long in the shower. So annoying. The room was ultra clean, will give them that, but the fascist architecture and interior design is devoid of any real personality or beauty or relation to humanity. A guest was drunk and passed out on a bench outside the front door, on our return to the hotel at about 10 am in the rain, none of the hotel staff gave the guy any assistance so I and my wife and someone else woke him up and got him into the hotel where he was staying, the staff didn’t give a damn. Thought he was just a vagrant. Pathetic lack of empathy. He could have died of hypothermia sitting in 32 degree weather with rain getting him soaked. Will never return to this overpriced fake hotel. And don’t pay extra for a waterview, it’s industrial.
Stayed 1 night in Dec 2023

10/10 Excellent

Alane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Shea on 20 Dec 2023
Dear Alane, Thank you for taking the time to share your experience with us! We are so pleased to hear you enjoyed your stay with us and we look forward to seeing you again in the near future! Sincerely, AC Hotel by Marriott Portsmouth

6/10 Okay

Mel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I am not positive but when i arrived back home i had a few missing items. A black hat and a pair of ear buds.
Stayed 2 nights in Nov 2023
Response from Shea on 20 Dec 2023
Dear Mel, Thank you for taking the time to review us. We are sorry to hear about your experience with us. We hope that you will give us another chance in the near future as we do our very best to ensure a great stay for each of our guests. Sincerely,AC Hotel by Marriott Portsmouth