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Reviews of Splendido Mare, A Belmond Hotel, Portofino

5 out of 5
Splendido Mare, A Belmond Hotel, Portofino
Via Roma 2, Portofino, Genoa

Reviews

9.8

Exceptional

Rating 10 - Excellent. 30 out of 32 reviews" "
Rating 8 - Good. 1 out of 32 reviews" "
Rating 6 - Okay. 0 out of 32 reviews" "
Rating 4 - Poor. 0 out of 32 reviews" "
Rating 2 - Terrible. 1 out of 32 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

KIVANÇ, Izmir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel service was one of the best ever. I guess this hotel is the real meaning of a boutique hotel... It was really nice stay.
Stayed 3 nights in Mar 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the best service I have ever experienced at a hotel. The attention to detail is mesmerizing. The staff all know your name, your dining on the finest china, with the best silver, the products are Acqua di Parma, the breakfast is incredible. Simply flawless
Stayed 2 nights in Mar 2024

10/10 Excellent

ANTONIETTA, SAN DIEGO

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, rooms could be more spacious but would definitely stay again. The service was really good and right by the water
Stayed 1 night in Nov 2022

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and location. Kind staff and good service. Memorable.
Stayed 4 nights in Apr 2022
Response from michela.nicosia on 16 Apr 2022
Dear Anne, grazie for your kind review, we look forward to the great pleasure of welcoming you again soon in Portofino. Best regards, Michela Nicosia, Hotel Manager, Splendido Mare, a Belmond Hotel, Portofino

10/10 Excellent

Ludvig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect
Stayed 1 night in Oct 2021
Response from ermes.demegni on 29 Oct 2021
Thank you for your kind score, we hope to welcome you again soon in this wonderful corner of paradise. Best regards

10/10 Excellent

wolfgang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2021

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
True luxury
True luxury stay, everything is impeccable
Stayed 2 nights in Sep 2021
Response from ermes.demegni on 7 Sept 2021
Dear Guest, thank you for your kind review. It's a pleasure to read that you enjoyed your stay with us, we look forward to welcome you again soon in Portofino. Best regards, Ermes De Megni, General Manager, Splendido & Splendido Mare, Belmond Hotels, Portofino Michela Nicosia, Hotel Manager, Splendido Mare, Belmond Hotel, Portofino

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t think just book
Unbelievably good- worth every penny. Attention to detail in the hotel in terms of service and design is incredible
Stayed 1 night in Jul 2021
Response from ermes.demegni on 2 Aug 2021
Dear Guest, grazie mille for your kind review, we hope to see you again soon in this wonderful corner of paradise. Best regards from sunny Portofino Ermes De Megni General Manager Splendido & Splendido Mare, Belmond Hotels, Portofino

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Portofino is beautiful and the hotel is amazing
Stayed 1 night in Jul 2021
Response from ermes.demegni on 5 Jul 2021
Dear Guest, thank you for your kind review, we hope to welcome you again soon in Portofino! Ermes De Megni, General Manager, Splendido & Splendido Mare, Belmond Hotels, Portofino Michela Nicosia, Hotel Manager, Splendido Manager, Belmond Hotel, Portofino

10/10 Excellent

Yatchiu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from ermes.demegni on 30 Sept 2019
Dear Guest, Thank you for having found the time to review our Belmond Splendido Mare hotel! We hope to have the pleasure of welcoming you again soon in the famous Piazzetta Best regards Ermes De Megni General Manager Belmond Hotel Splendido & Splendido Mare - Portofino

10/10 Excellent

Andi, Coral Gables

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location its amazing, the staff is extremely kind and helpful, delicious food, and lots of fun at the piano bar.
Stayed 4 nights in Aug 2019
Response from ermes.demegni on 19 Sept 2019
Dear Guest, Thank you for having found the time to review our Belmond Splendido Mare property! Il will share your kind compliments with all the Team! We hope to have the pleasure of welcoming you again soon in the famous Piazzetta. Best regards Ermes De Megni General Manager Belmond Hotel Splendido & Splendido Mare - Portofino

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place.
Stayed 1 night in Aug 2019
Response from ermes.demegni on 22 Aug 2019
Dear Guest, Thank you to have find the time to review our Belmond Splendido Mare! We hope to have the pleasure of welcoming you again soon in the famous Piazzetta! Best regards from sunny and warm Portofino Ermes De Megni General Manager Belmond Hotel Splendido & Splendido Mare - Portofino

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from ermes.demegni on 22 Jul 2019
Dear Guest, Thank you to have find the time to review our Belmond Hotel Splendido Mare! We hope to have the pleasure of welcoming you again soon in the famous Piazzetta! Best regards from sunny and warm Portofino Ermes De Megni General Manager Belmond Hotel Splendido & Splendido Mare - Portofino

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A++
Fantastic location, food, and service. Highly recommended.
Stayed 3 nights in Jun 2019
Response from ermes.demegni on 18 Jun 2019
Dear Guest, Thank you for your kind review on our Belmond Splendido Mare Hotel. I will extend your compliments to all the Team! We hope to have the pleasure of welcoming you again soon in the famous Piazzetta. Best regards from sunny Portofino, Ermes De Megni General Manager Belmond Hotel Splendido & Splendido Mare - Portofino

10/10 Excellent

RebeccaBurlas

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Belmont Splendid Mare was perfection!! The staff greeting us and throughout the property were super friendly and helpful. We felt like royalty. We loved our room which was on the corner with a terra e overlooking the harbor of Portofino. During our stay we rode up to the main hotel on the hill for the gorgeous view and drinks. The staff there were excellent as well. I highly recommend staying at either of these properties when in Portofino. We are already talking about returning.
Stayed 1 night in Jun 2019
Response from ermes.demegni on 11 Jun 2019
Dear Guest, Allow me to thank you to have find the time to write this lovely review on our Belmond Splendido Mare. I will extend your kind compliments to all the Team! We hope to have the pleasure of welcoming you again soon in the Piazzetta! Best regards from sunny Portofino Ermes De Megni General Manger Belmond Hotel Splendido & Splendido Mare - Portofino

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in May 2019
Response from ermes.demegni on 16 May 2019
Dear Guest, Thank you to have find the time to rate our Belmond Splendido Mare. We hope to have the pleasure of welcoming you again soon in Portofino! Best regards, Ermes De Megni General Manager Belmond Splendido & Splendido Mare - Portofino

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection by the Sea
The Belmond Splendido Mare lives up to its name; it is absolutely splendid. Portofino itself is a real treat, and the hotel is a gem. Truly elegant luxury. My friend and I stayed in the Mare, the restaurant, ambience and service were fabulous. We spent most of our daylight time at the pool at the Splendido, and the 10 minute walk was well-worth every minute. Beautiful infinity pool with Georgia’s view, and friendly but not overwhelming service. If you go, take a dip in the crystal clear Mediterranean on your walk back to the hotel. I’ve traveling all over the world and this is my favorite hotel so far!
Stayed 2 nights in Sep 2018
Response from ermes.demegni on 30 Sept 2018
Dear Guest, Allow me to thank you to have find the time to write such a lovely review about our Belmond Splendido Mare and to have shared your Splendido Experience with all the Expedia community. I will extend your compliments to all the Team. We look forward to the pleasure of welcoming you back soon in the Piazzetta, to make your next stay even more Splendido. Best regards from the sunny Portofino Ermes De Megni General Manager Belmond Hotel Splendido & Splendido Mare

10/10 Excellent

Verified traveller

Beautiful stay
Beautiful location, room, facilities, service and restaurant. Best part was tennis with the tennis pro, Flavio
Stayed 1 night in Sep 2018
Response from ermes.demegni on 5 Sept 2018
Dear Guest, Allow me to thank you for your kind comment on our Belmond Hotel Splendido & Splendido Mare, I will extend it to all the Splendido Team, especially to Flavio. We are all looking forward to the pleasure of welcoming you back soon in Portofino, to make your next stay even more Splendido. With my very best regards, Ermes De Megni General Manager Belmond Hotel Splendido & Splendido Mare

10/10 Excellent

RichardNatalie, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfect in every way
The location suited us perfectly as it was amongst the shops ,cafes ,restaurants and market The sister hotel Splendido had been on my bucket list for many years but this one suited my limited mobility and we took advantage of their shuttle bus up to both the restaurant and the special pizza night offer with the views from both sensational and breathtaking The staff were friendly helpful and charming ,nothing was too much trouble The room with “town view “ had private sun terrace where we sat in sun basking in the beautiful weather ( ask for 531) don’t worry if you can’t afford a sea view room or one isn’t available .The cleanliness of our room couldn’t be faulted and having a daily crisp freshly laundered and ironed bottom and separate top sheet as well as duvet was one of the many 5 star touches that made this hotel stand out above others in which we have stayed The breakfasts included in room rate were a delight as was sitting in their sheltered outdoor restaurant watching the early morning port activities Portofino itself was a delightful clean village and the hotel was indeed a a fabulous experience . Expensive as you would expect for such high quality facilities , location and charm
Stayed 7 nights in Jun 2018
Response from ermes.demegni on 13 Jul 2018
Dear RichardNatalie, allow me to thank you both on my behalf and on behalf of all the Splendido Team to have write such a lovely review about our Belmond Hotel Splendido Mare. We are all looking forward to the pleasure of welcoming you back soon in Portofino, to make your next stay even more Splendido! With my very best regards, Ermes De Megni General Manager Belmond Hotel Splendido & Splendido Mare

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018
Response from ermes.demegni on 12 Dec 2018
Dear Guest, allow me to thank you for your kind score about our Belmond Hotel Splendido. We are looking forward to the pleasure of welcoming you again in the nearby future in Portofino, to render your next stay even more Splendido! With my very best regards, Ermes De Megni General Manager Belmond Hotel Splendido & Splendido Mare - Portofino

2/10 Terrible

Isaias

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BUYER BEWARE!!!!!
Most horrible experience of our lives. The gave us a tiny room in the attic of the hotel with very low ceiling AND NO WINDOW. I repeat NO WINDOW. It was like a tomb. Room 250. You could climb an escape hatch using a latter and you got to the flat roof and they called that our "private patio". We said is this a joke? They said no. The room $900 Euros per night. Repeat $900 Europa per night. For 3 nights that cost $2,700Euros We wanted to leave BUT THEY HELD OUR LUGGAGE AS HOSTAGE. They said no pay $2,700 Euros then no luggage. We had to pay the ransome of $2,700 Euros and in the middle of the night a friendly taxi driver got us a great room seaview at the Imperial for $300 Euros per night. Great hotel was the Imperial but MY GOD WHAT A NIGHTMARE at Belmond. I plan to contest the credit card charge. We called you guys immediately (Hotel.com) and you said there was nothing you could do,
Stayed 3 nights in Jul 2017

10/10 Excellent

Pietro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Servizio perfetto, camera base non grandissima
Stayed 1 night in Jan 2024

10/10 Excellent

Randi Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from Michela.Nicosia on 23 May 2022
Grazie mille, La aspettiamo presto in piazzetta! Cordiali saluti

10/10 Excellent

Ji Hyeon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay.
We could get a highest standard of hotel service in Europe! From arrival to departure, we can't find any negative points here. Combination of hotel service and wonderful view made us happier than ever.
Stayed 1 night in Mar 2022
Response from michela.nicosia on 11 Apr 2022
Dear Guest, grazie mille for your kind review, we'll wait for you again soon in Portofino! Michela Nicosia, Hotel Manager, Splendido Mare, a Belmond Hotel, Portofino

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from michela.nicosia on 30 Mar 2022
Grazie for having rated our Splendido Mare! We'll wait for you again soon in Portofino. Michela Nicosia, Hotel Manager & Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2021
Response from ermes.demegni on 30 Jun 2021
Dear Guest, Thank you for having reviewed our Hotel, we hope to see you again soon in Portofino! Best regards, Ermes De Megni General Manager Splendido & Splendido Mare, Belmond Hotels, Portofino

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from ermes.demegni on 8 Aug 2019
Dear Guest, Thank you to have find the time to review our Belmond Splendido Mare. We hope to have the pleasure of welcoming you again soon in the famous Piazzetta. Best regards from sunny and warm Portofino Ermes De Megni General Manager Belmond Hotel Splendido & Splendido Mare Portofino

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O pessoal do hotel muito educado e gentil mas acho que falta um pouco de refinamento em algumas coisas como o serviço de café da manhã muito fraco , serviço de piscina e etc.. Como viemos de um outro hotel que foi o Cheval Blanc em Saint Tropez deu para ver a diferença sendo hotéis da mesma categoria !
Stayed 3 nights in Jul 2019
Response from ermes.demegni on 6 Aug 2019
Dear Guest, Thank you to have shared your Belmond Splendido Mare's experience with all the Hotels.com community. I will share your kind and constructive comments with all the Splendido Team, in order for us to keep improving our service. Hoping to have the pleasure of welcoming you again soon in the famous Piazzetta Best regards from sunny and warm Portofino Ermes De Megni General Manager Belmond Splendido & Splendido Mare - Portofino

10/10 Excellent

claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tudo perfeito
ótima localização e funcionários super simpáticos
Response from ermes.demegni on 9 May 2018
Dear Claudia, allow me to thank you to have find the time to share your Belmond Splendido Mare experience with all the Expedia Group community. I will extend your kind and positive words to all the Team. We are looking forward to the pleasure of welcoming you again in the nearby future in Portofino, to render your next stay even more Splendido! With my very best regards, Ermes De Megni General Manager Belmond Hotel Splendido & Splendido Mare - Portofino

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hospitality from staff. Room conditions were clean and very well organized.
Stayed 1 night in Sep 2017